Customer Experience News

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Tips for marketing, sales & service professionals to improve the customer journey and enhance » Tips for marketing, sales & service professionals to improve the customer journey and enhance customer experience.

CX Network is an online community focused on building the intelligent enterprise. CXN provides » CX Network is an online community focused on building the intelligent enterprise. CXN provides relevant industry insights & benchmarks for global CX practitioners.

Adrian Swinscoe brings over 16 years experience to focusing on helping companies large and small » Adrian Swinscoe brings over 16 years experience to focusing on helping companies large and small develop and implement customer focused, sustainable growth strategies. He is a huge fan of organisations that do great things for their customers and their employees and also a helper to many wanting to achieve their own level of greatness.

CustomerThink is a global online community of business leaders striving to create profitable » CustomerThink is a global online community of business leaders striving to create profitable customer-centric enterprises. Major topics include Customer Experience, Customer Engagement, Leadership, and Technology.

Seth Godin shares articles on marketing, tribes, and respect Author of 17 books, inductee into » Seth Godin shares articles on marketing, tribes, and respect Author of 17 books, inductee into the Direct Marketing Hall of Fame, and all-around customer experience guru, Godin's foresight for what customers want out of digital is unparalleled.

SugarCRM enables businesses to create extraordinary customer relationships with the most » SugarCRM enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution in the market.

Zonka Feedback is an omnichannel survey app enabling you to use CX metrics like Net Promoter » Zonka Feedback is an omnichannel survey app enabling you to use CX metrics like Net Promoter Score (NPS Surveys), CES & CSAT to gather actionable feedback. Learn about Customer Feedback, Employee Feedback, Feedback Management Software, Net Promoter Score, Customer Satisfaction, taking feedback on Android Tablets, iPads, Online and Email & SMS.

Explore all the latest articles on Conversational Automation from innovative thinkers and » Explore all the latest articles on Conversational Automation from innovative thinkers and industry leaders sharing insights and perspectives. Uniphore is a conversational automation technology company that sells software for conversational analytics, conversational assistants, and conversational security.

The CallMiner blog covers various topics including industry news, call center quality monitoring » The CallMiner blog covers various topics including industry news, call center quality monitoring, best practices and customer experience management.

Fonolo Blog is Customer service and customer experience blog for call center professionals. » Fonolo Blog is Customer service and customer experience blog for call center professionals. Fonolo provides call-back solutions for the call center. Replace hold time with a call-back, regardless of the channel - web, mobile and phone.

Lumoa empowers companies to identify and solve customer problems faster and easier than anything » Lumoa empowers companies to identify and solve customer problems faster and easier than anything you have seen before. Learn about the latest trends of Customer Experience. Find out how the Net Promoter Score can help your business to grow. Check the best advice and tips from the experts on measuring and improving customer experience and building customer-centric culture in your company.

Beyond Philosophy is the global leader in Customer Experience and is called upon by the world' » Beyond Philosophy is the global leader in Customer Experience and is called upon by the world's largest organizations to take their CX to the next level.

Stacy Sherman writes & speaks about humanizing business & creating loyal customers fueled by » Stacy Sherman writes & speaks about humanizing business & creating loyal customers fueled by happy engaged employees. Learn about DoingCXRight. This blog informs how to humanize business & lead with a heart. Read articles & apply best practices to differentiate your brand.

Vpod create unique tech solutions in digital visitor management, virtual reception, combining » Vpod create unique tech solutions in digital visitor management, virtual reception, combining people and technology to drive customer satisfaction and profitability.

VOZIQ offers cloud-based, text analytics solutions to enhance customer experience by leveraging » VOZIQ offers cloud-based, text analytics solutions to enhance customer experience by leveraging contact centers as a strategic source for customer intelligence.

Creative Good is a customer experience strategy consultancy founded in 1997. They help to clients » Creative Good is a customer experience strategy consultancy founded in 1997. They help to clients deliver better experiences to their customers and users, thereby building more successful products and services.

Customer Experience Magazine is the online magazine packed full of industry news, blogs, features » Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.

The Daniel Group provides a range of consulting and research services designed to help companies » The Daniel Group provides a range of consulting and research services designed to help companies improve customer service. Our work is primarily with business-to-business companies.