Customer Experience News

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Customer Experience Matrix

customerexperiencematrix.blogspot.com

This is the blog of David M. Raab, long-time marketing technology consultant and » This is the blog of David M. Raab, long-time marketing technology consultant and analyst. Mr. Raab is Principal at Raab Associates Inc. The blog is named for the Customer Experience Matrix, a tool to visualize marketing and operational interactions between a company and its customers.

Adrian Swinscoe

adrianswinscoe.com

Adrian Swinscoe brings over 16 years experience to focusing on helping companies large » Adrian Swinscoe brings over 16 years experience to focusing on helping companies large and small develop and implement customer focused, sustainable growth strategies. He is a huge fan of organisations that do great things for their customers and their employees and also a helper to many wanting to achieve their own level of greatness.

TheCustomer

thecustomer.net

TheCustomer is a Center of Excellence for brand executives to grow valuable customer » TheCustomer is a Center of Excellence for brand executives to grow valuable customer relationships which are the Key to Corporate Value, and a land bridge between those executives and the technology companies that support them.

EXCO Blog

ecxo.org

Read the latest communication and member insights from ECXO. The European Customer » Read the latest communication and member insights from ECXO. The European Customer Experience Organization is a community of leaders and organizations that are committed to working and evolving together to raise the collective customer and employee experience across Europe.

Lexden

lexdengroup.com

Explore Lexden CX's free hub for all to access insights, ideas, and inspiration » Explore Lexden CX's free hub for all to access insights, ideas, and inspiration from its 20 years of experience of global customer-centricity engagements. Through these expert articles, guides, and podcasts, you'll learn how to develop a customer-centric culture. You'll also learn how to optimize the customer journey, measure customer satisfaction and loyalty, and much more.

Lumoa blog | Lumoa Customer Experience Management

lumoa.me

Lumoa empowers companies to identify and solve customer problems faster and easier than » Lumoa empowers companies to identify and solve customer problems faster and easier than anything you have seen before. Learn about the latest trends of Customer Experience. Find out how the Net Promoter Score can help your business to grow. Check the best advice and tips from the experts on measuring and improving customer experience and building customer-centric culture in your company.

Blake Morgan | Youtube

youtube.com

This channel features content on customer experience and includes regularly updated » This channel features content on customer experience and includes regularly updated educational content. Blake Morgan is a customer experience adviser that has worked with Intel, Verizon Wireless, Verizon, Newmark Knight Frank Retail, One Medical, Misfit Wearables (Shine), Pega Systems, Clarabridge, Zendesk, Sparkcentral, Sukhis Indian Food, Curry Up Now and more.

CustomerThink

customerthink.com

CustomerThink is a global online community of business leaders striving to create » CustomerThink is a global online community of business leaders striving to create profitable customer-centric enterprises. Major topics include Customer Experience, Customer Engagement, Leadership, and Technology.

Zonka Feedback

zonkafeedback.com

Zonka Feedback is an omnichannel survey app enabling you to use CX metrics like Net » Zonka Feedback is an omnichannel survey app enabling you to use CX metrics like Net Promoter Score (NPS Surveys), CES & CSAT to gather actionable feedback. Learn about Customer Feedback, Employee Feedback, Feedback Management Software, Net Promoter Score, Customer Satisfaction, taking feedback on Android Tablets, iPads, Online and Email & SMS.

Seth Godin

seths.blog

Seth Godin shares articles on marketing, tribes, and respect Author of 17 books, » Seth Godin shares articles on marketing, tribes, and respect Author of 17 books, inductee into the Direct Marketing Hall of Fame, and all-around customer experience guru, Godin's foresight for what customers want out of digital is unparalleled.

SugarCRM - Get your daily dose of Sugar

sugarcrm.com

SugarCRM enables businesses to create extraordinary customer relationships with the » SugarCRM enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution in the market.

Usersnap Blog

usersnap.com

Keep up with the latest trends on user-driven web development and customer centric » Keep up with the latest trends on user-driven web development and customer centric strategies for product management. Exclusive interviews with SaaS through leaders published regularly.

CallMiner Blog

callminer.com

The CallMiner blog covers various topics including industry news, call center quality » The CallMiner blog covers various topics including industry news, call center quality monitoring, best practices and customer experience management.

SurveySensum

surveysensum.com

Stay up-to-date with tips and tricks on experience management Stay up-to-date with tips and tricks on experience management

Experience Investigators

experienceinvestigators.com

Jeannie Walters has 20 years of experience helping companies improve loyalty and » Jeannie Walters has 20 years of experience helping companies improve loyalty and retention, employee engagement, and overall customer experience. Her experiences and expertise have made her a valuable source of insights for CEOs seeking to improve revenues, and she's received mention in Forbes, Fortune, and other media for her CX vision.

Heart of the Customer | Customer Experience Articles & Blog

heartofthecustomer.com

Customer experience articles covering customer-focused change management, customer » Customer experience articles covering customer-focused change management, customer journey mapping, & building a CX vision by Jim Tincher and team.

Tethr Blog

tethr.com

Find the resources on CX, conversation analytics, reducing effort, and much more on the » Find the resources on CX, conversation analytics, reducing effort, and much more on the blog. Tethr's AI listening platform analyzes each conversation you have with your customers to help you deliver the exceptional customer experience you want to provide.

Greg Kihlström The Agile Brand Blog

gregkihlstrom.com

The Agile Brand Blog by Greg Kihlstrom. Discusses customer experience, branding, » The Agile Brand Blog by Greg Kihlstrom. Discusses customer experience, branding, digital strategy and other topics.Greg is a best-selling author, speaker, and entrepreneur, currently an advisor and consultant to top companies on customer experience, employee experience, and digital transformation initiatives as Principal and Chief Strategist at GK5A.

cxservice360

cxservice360.com

CXService360 is a knowledge sharing website focused on customer service & experience. » CXService360 is a knowledge sharing website focused on customer service & experience. It was created with the vision of making this knowledge easily accessible for businesses, customer service professionals and anyone who loves learn the art of service

Execs In The Know

execsintheknow.com

Advocates of the customer experience industry, connecting people through knowledge » Advocates of the customer experience industry, connecting people through knowledge sharing, in a worldwide community of over 50,000 service professionals.