Customer Service News

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Blog posts, articles and tips focused on customer service and experience. Motivational customer » Blog posts, articles and tips focused on customer service and experience. Motivational customer service keynote speaker, expert and author Shep Hyken specializes in customer service, loyalty, engagement and customer experience.

RingCentral transforms how businesses communicate and collaborate to unleash their full potential » RingCentral transforms how businesses communicate and collaborate to unleash their full potential. Today over 350,000 organizations choose RingCentral for innovative and secure ways to connect employees, boost workforce productivity, share knowledge, and strengthen customer relationships.

Interested in marketing, product management, customer support, design and startups? Intercom is » Interested in marketing, product management, customer support, design and startups? Intercom is the first to bring messaging products for sales, marketing & customer service to one platform. On our blog the Intercom team share thoughts, tips and lessons learned from five years of product building.

With Totango's leading, open approach to customer success, companies can enable the three » With Totango's leading, open approach to customer success, companies can enable the three necessary components of a successful E2C Enterprise to Customer growth strategy: customer-centric data, customer engagement, and enterprise impact.

CustomerThink is a global online community of business leaders striving to create profitable » CustomerThink is a global online community of business leaders striving to create profitable customer-centric enterprises. Major topics include Customer Experience, Customer Engagement, Leadership, and Technology. This is the place to learn about every facet of customer-centric business management in articles, blogs, interviews, and news.

Hey, I'm Kevin Gao. I started Comm100 inspired by one simple observation: customers just want » Hey, I'm Kevin Gao. I started Comm100 inspired by one simple observation: customers just want dependable answers to their questions, wherever and whenever it suits them. Founded in 2009, Comm100 is dedicated to helping organizations of every size earn greater customer loyalty through better accessibility and faster, more effective service. It starts with genuine, personalized communication and doesn't end until the customer is satisfied and the agent is happy.

Latest information about live chat software, customer support and customer relationship » Latest information about live chat software, customer support and customer relationship management can be found on the pages of our blog.

Explore opinions, interviews, trends & everything customer management. Find out whether you're » Explore opinions, interviews, trends & everything customer management. Find out whether you're hitting the mark when it comes to delivering efficient and effective customer experiences. Kustomer is the omnichannel customer management platform for enterprises focused on delivering standout experiences.

Covers the latest tips and tactics in sales management, sales technology, customer service » Covers the latest tips and tactics in sales management, sales technology, customer service software and mobile CRM application. Be first to learn about latest Kapture Mobile CRM features, News. Also includes latest business CRM trends and automation benefits by big businesses.

SmartCustomerService.com's mission is to help organizations improve their customer service » SmartCustomerService.com's mission is to help organizations improve their customer service efforts. To do this, SmartCustomerService.com provides news, news analysis, and columns about the latest customer service and support strategies and technologies. Common themes include how to streamline customer service and support processes, cut costs, increase productivity, bolster revenue, and better respond to changing customer behaviors, attitudes, and expectations.

The DiJulius Group is an expert resource used by private and public companies to create, develop » The DiJulius Group is an expert resource used by private and public companies to create, develop, and improve their customer service systems resulting in a healthier corporate culture, lower employee turnover, higher customer retention, increased average ticket sales, higher prices, more referrals, and, ultimately, making price less relevant.

Ron Kaufman is the world's premiere thought-leader, educator, and motivator for uplifting » Ron Kaufman is the world's premiere thought-leader, educator, and motivator for uplifting customer service and building service cultures. He is the author of the New York Times Bestseller UPLIFTING SERVICE and Founder of UP! Your Service.

As a customer service trainer, coach, author & speaker, Steve DiGioia uses his 20 years of » As a customer service trainer, coach, author & speaker, Steve DiGioia uses his 20 years of experience in the hospitality industry to help companies and their employees improve service, increase morale and provide the experience their customers desire.

This blog publishes content on essential customer service aspects like marketing, business, e- » This blog publishes content on essential customer service aspects like marketing, business, e-commerce, and provides helpful tips on how businesses can increase customer satisfaction and revenue.

Uplifting Service blog features new customer service, customer experience, and customer loyalty » Uplifting Service blog features new customer service, customer experience, and customer loyalty articles and ideas to improve customer service culture.