Customer Service News

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Blog posts, articles and tips focused on customer service and experience. Motivational customer » Blog posts, articles and tips focused on customer service and experience. Motivational customer service keynote speaker, expert and author Shep Hyken specializes in customer service, loyalty, engagement and customer experience.

B2B Customer Service and Support Software Blog offers customer service tips for B2B help desks » B2B Customer Service and Support Software Blog offers customer service tips for B2B help desks and customer support. TeamSupport is a web based, enterprise class customer support management system designed for B2B technology companies as well as organizations providing external customer support.

ModSquad provides on-demand customer support, content moderation, social media, and community » ModSquad provides on-demand customer support, content moderation, social media, and community management services globally. Lots of good stuff you can casually work into conversations at your next networking event.

A places for customers to vent and rage and even smile about their customer service experiences A places for customers to vent and rage and even smile about their customer service experiences.

RingCentral transforms how businesses communicate and collaborate to unleash their full potential » RingCentral transforms how businesses communicate and collaborate to unleash their full potential. Today over 350,000 organizations choose RingCentral for innovative and secure ways to connect employees, boost workforce productivity, share knowledge, and strengthen customer relationships.

Interested in marketing, product management, customer support, design and startups? Intercom is » Interested in marketing, product management, customer support, design and startups? Intercom is the first to bring messaging products for sales, marketing & customer service to one platform. On our blog the Intercom team share thoughts, tips and lessons learned from five years of product building.

CommBox is an all-in-one customer support & messaging platform. CommBox designed to create an » CommBox is an all-in-one customer support & messaging platform. CommBox designed to create an effective dialogue between you and your customers. This is where we will talk about our business vision, how our products are evolving, and how you can harness the power of our technology.

An award winning customer service blog discussing the latest trends and best practices of » An award winning customer service blog discussing the latest trends and best practices of customer service experience in the call center.

Fonolo Blog is Customer service and customer experience blog for call center professionals. » Fonolo Blog is Customer service and customer experience blog for call center professionals. Fonolo provides call-back solutions for the call center. Replace hold time with a call-back, regardless of the channel - web, mobile and phone.

The DiJulius Group is an expert resource used by private and public companies to create, develop » The DiJulius Group is an expert resource used by private and public companies to create, develop, and improve their customer service systems resulting in a healthier corporate culture, lower employee turnover, higher customer retention, increased average ticket sales, higher prices, more referrals, and, ultimately, making price less relevant.

Enhanced VoIP Phone System, Contact Center Software solutions for your enterprise. Reduce cost » Enhanced VoIP Phone System, Contact Center Software solutions for your enterprise. Reduce cost and redefine communications with Hodusoft VoIP Products.

Myra Golden is an author, trainer and keynote speaker who has been helping companies for over » Myra Golden is an author, trainer and keynote speaker who has been helping companies for over twenty years to improve the customer experience through her customer service training workshops.

Ron Kaufman is the world's premiere thought-leader, educator, and motivator for uplifting » Ron Kaufman is the world's premiere thought-leader, educator, and motivator for uplifting customer service and building service cultures. He is the author of the New York Times Bestseller UPLIFTING SERVICE and Founder of UP! Your Service.