Customer Service News

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CustomerThink

customerthink.com

CustomerThink is a global online community of business leaders striving to create » CustomerThink is a global online community of business leaders striving to create profitable customer-centric enterprises. Major topics include Customer Experience, Customer Engagement, Leadership, and Technology. This is the place to learn about every facet of customer-centric business management in articles, blogs, interviews, and news.

Help Scout

helpscout.com

Get tips and advice on delivering exceptional customer service, engaging and delighting » Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company. Help Scout develops Help Desk software and customer support tools.

TeamSupport - Customer Support Blog

teamsupport.com

B2B Customer Service and Support Software Blog offers customer service tips for B2B » B2B Customer Service and Support Software Blog offers customer service tips for B2B help desks and customer support. TeamSupport is a web based, enterprise class customer support management system designed for B2B technology companies as well as organizations providing external customer support.

Inside Intercom

blog.intercom.com

Interested in marketing, product management, customer support, design and startups? » Interested in marketing, product management, customer support, design and startups? Intercom is the first to bring messaging products for sales, marketing & customer service to one platform. On our blog the Intercom team share thoughts, tips and lessons learned from five years of product building.

Groove HQ

groovehq.com

A SaaS Startup's Journey to $100,000 a Month. Groove is a simple tool for growing » A SaaS Startup's Journey to $100,000 a Month. Groove is a simple tool for growing small businesses that helps your team deliver personal customer support. We built it with a minimal feature set that anyone can use, and we left out everything else. Whether we’re empowering them with software or educating them with content, we always strive to be useful.

The DiJulius Group

thedijuliusgroup.com

The DiJulius Group is an expert resource used by private and public companies to create » The DiJulius Group is an expert resource used by private and public companies to create, develop, and improve their customer service systems resulting in a healthier corporate culture, lower employee turnover, higher customer retention, increased average ticket sales, higher prices, more referrals, and, ultimately, making price less relevant.

Steve DiGioia Blog

stevedigioia.com

As a customer service trainer, coach, author & speaker, Steve DiGioia uses his 20 » As a customer service trainer, coach, author & speaker, Steve DiGioia uses his 20 years of experience in the hospitality industry to help companies and their employees improve service, increase morale and provide the experience their customers desire.