Customer Service News

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The Inside Customer Service blog features tips, trends, and analysis that can help you unlock » The Inside Customer Service blog features tips, trends, and analysis that can help you unlock your customer service team's hidden potential. 

Blog posts, articles and tips focused on customer service and experience. Motivational customer » Blog posts, articles and tips focused on customer service and experience. Motivational customer service keynote speaker, expert and author Shep Hyken specializes in customer service, loyalty, engagement and customer experience.

Conversocial is a leading provider of cloud-based social customer service solutions. This » Conversocial is a leading provider of cloud-based social customer service solutions. This enterprise-class platform helps global brands revolutionize customer experience, enhance agent productivity and improve operational efficiency by managing the flow of customer service inquiries and discussions on social media channels such as Facebook, Twitter, Google , Instagram and YouTube.

ModSquad provides on-demand customer support, content moderation, social media, and community » ModSquad provides on-demand customer support, content moderation, social media, and community management services globally. Lots of good stuff you can casually work into conversations at your next networking event.

CTS offers customer service training and customer experience workshops that create an immediate » CTS offers customer service training and customer experience workshops that create an immediate impact on customer service skills, attitudes, and culture

A places for customers to vent and rage and even smile about their customer service experiences A places for customers to vent and rage and even smile about their customer service experiences.

RingCentral transforms how businesses communicate and collaborate to unleash their full potential » RingCentral transforms how businesses communicate and collaborate to unleash their full potential. Today over 350,000 organizations choose RingCentral for innovative and secure ways to connect employees, boost workforce productivity, share knowledge, and strengthen customer relationships.

Interested in marketing, product management, customer support, design and startups? Intercom is » Interested in marketing, product management, customer support, design and startups? Intercom is the first to bring messaging products for sales, marketing & customer service to one platform. On our blog the Intercom team share thoughts, tips and lessons learned from five years of product building.

Acquire is the first to bring a multi-channel customer communication platform for businesses - » Acquire is the first to bring a multi-channel customer communication platform for businesses - empowering companies to deliver better experiences between customers and their sales and support team.

iPerceptions is a global leader in Voice of the Customer solutions. The go to resource for » iPerceptions is a global leader in Voice of the Customer solutions. The go to resource for customer-centric marketers hungry to improve the customer experience, fine tune their digital marketing skills and explore the latest trends.

Fonolo Blog is Customer service and customer experience blog for call center professionals. » Fonolo Blog is Customer service and customer experience blog for call center professionals. Fonolo provides call-back solutions for the call center. Replace hold time with a call-back, regardless of the channel - web, mobile and phone.

CommBox is an all-in-one customer support & messaging platform. CommBox designed to create an » CommBox is an all-in-one customer support & messaging platform. CommBox designed to create an effective dialogue between you and your customers. This is where we will talk about our business vision, how our products are evolving, and how you can harness the power of our technology.

The DiJulius Group is an expert resource used by private and public companies to create, develop » The DiJulius Group is an expert resource used by private and public companies to create, develop, and improve their customer service systems resulting in a healthier corporate culture, lower employee turnover, higher customer retention, increased average ticket sales, higher prices, more referrals, and, ultimately, making price less relevant.

Enquire today about our 24/7 telephone answering service and find out how our cost-effective call » Enquire today about our 24/7 telephone answering service and find out how our cost-effective call handling solutions can help your business save money.

Explore at Cues Info and find useful information about worldwide top products Explore at Cues Info and find useful information about worldwide top products.

As a customer service trainer, coach, author & speaker, Steve DiGioia uses his 20 years of » As a customer service trainer, coach, author & speaker, Steve DiGioia uses his 20 years of experience in the hospitality industry to help companies and their employees improve service, increase morale and provide the experience their customers desire.

The blog is probably 85% customer survey news, analysis, and advice. Interspersed are posts on » The blog is probably 85% customer survey news, analysis, and advice. Interspersed are posts on improving customer service, by, for example, branding it.

UP! Your Service blog features new customer service, customer experience, and customer loyalty » UP! Your Service blog features new customer service, customer experience, and customer loyalty articles and ideas to improve customer service culture.

Hi! I'm Don, and thanks for stopping by. I am 55 and live. I manage daily operations at a » Hi! I'm Don, and thanks for stopping by. I am 55 and live. I manage daily operations at a Wild West Cave and Theme Park in the Colorado Rockies. My hospitality career began in 1980 in a pizza parlor. I was the guy who cooked and gave you your pizza. It was then that my customer service education began.