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Call Centre Helper is the UK's most popular call centre magazine. It is a free, online weekly »
Call Centre Helper is the UK's most popular call centre magazine. It is a free, online weekly magazine aimed at giving call centre people up-to-the-minute advice on how to make their businesses work more effectively.
Check out our blog for regular articles discussing customer service, customer experience, »
Check out our blog for regular articles discussing customer service, customer experience, outsourcing, phone etiquette, telemarketing, and more.
Source of helpful information on call center and BPO services outsourced to the Philippines and »
Source of helpful information on call center and BPO services outsourced to the Philippines and the markets and business verticals served.
SQM is the best source for call center blogs on First Call Resolution, customer and employee »
SQM is the best source for call center blogs on First Call Resolution, customer and employee experience research, and proven best practices for improving FCR, Csat, Esat, NPS, and cost.
Stay current with LiveVox. Follow news, blogs, tips, insights and industry experts from the »
Stay current with LiveVox. Follow news, blogs, tips, insights and industry experts from the global cloud contact center leader.