Boldly (formerly Worldwide101) is a premium subscription staffing company with clients and team members in North America and Europe.
Founded in 2012, Boldly supports demanding founders and executives by providing skilled remote staff, including virtual assistants, that can take on responsibility, and represent the founder and their business.
A key differentiator with Boldly is that their team of US-based staff are employees, unlike other firms whose virtual assistants are contractors. This ensures that their team of experienced staff are available to support you for the long term, and that you are fully compliant.
Founder of Boldly, Sandra Lewis, explained, “Our approach is very personalized, carefully matching staff with clients based on skills and personality. The staff member assigned learns the client’s business and becomes an integral part of their operations.”
She added that Boldly offers a variety of skills under one virtual roof. “We’ve listened carefully to clients over the years and assembled a team with the variety of skills that clients need as they grow. Why should a client have to find an executive assistant, and then find a web developer, and then find a bookkeeper?”
The service is built for established companies that are at the ceiling of their capacity and aims to relieve the talent burden as well as the recruiting burden.
“The time it takes to find competent, reliable people. When you are already full-on it’s prohibitive,” Sandra told me. “Instead, with Boldly clients have immediate access to a team of tried and tested professionals with all the skills they need when they need them.”
Overview with the Founder
Worldwide101 Sandra Lewis Interview - YouTube
(This video references Worldwide101, the company’s old name.)
Many of their clients originally sign on for executive support, marketing help, or customer service, but the company also specializes in providing businesses with multilingual support with native speakers (French, German, Dutch, Spanish, Italian, etc.).
Here’s a list of the common services offered by Boldly:
C-level executive assistance
Marketing and social media management
Content writing and editing
Bilingual customer service and admin
It’s a relief for many clients to know they have a trusted and responsive company they can call on for web development, design, project management, bookkeeping, etc.
How Boldly Works
Boldly’s process is highly personalized.
Unlike many of their competitors, who will simply assign the next available person, they get to know their clients’ unique requirements and suggest a staff member they believe will be the right fit both in terms of skill sets and personality.
Worldwide101 has a simple premise. They only recruit people that are passionate about doing a good job, and passionate about working from home–people who go the extra mile to retain that privilege.
That, and most of their team have 10-15 years of experience in their area of specialty!
Sandra explained: “We recruit people that have an innate sense of service, and we find that the motivation of continuing to work virtually from home, translates into team members that shine. At Boldly ‘your success is our success’ is not a cliché. It’s true and we live by it. Boldly has the capacity to grow with your business, and respond to fluctuations in your staffing needs.”
The Boldly Staff-Client Relationship
All clients have a dedicated staff member assigned to them (typically for admin support, customer service, marketing, or project management).
In addition, Boldly clients have access to a broader team when additional services are needed such as web development, design, bookkeeping etc.
The company also trains a backup VA in case of illness, etc. This ensures continuity and provides a level of care and reliability for customers.
One thing I found interesting was that many clients turn to Boldly after a less-than-ideal experience with a lower cost VA service to see if a premium executive assistant can make a difference. If you’ve tried outsourcing overseas before and weren’t happy with the results, perhaps its time to try a higher-end service.
Boldly Client Case Study
Plans and Pricing
In terms of pricing, Boldly has package rates for admin services, and hourly rates for more specialized services such as development and design.
Packages start at $43 per hour, while discounts may be available for long-term engagements.
And again, per Sandra, the 3 areas that set Boldly apart from the competition:
1. Our People.
Reliability and quality are EVERYTHING.
We recruit people that have an outstanding professional background and a great attitude – people that have made the transition from a corporate career to working from home, and who bring a wealth of Fortune 500 training and experience with them.
Clients get the best of both worlds – a team member with extensive experience, available to them when they need it.
2. A Personal Service.
We really get to know our clients and assign a virtual assistant staff member that will be a perfect match. We stay attuned to clients needs so that we can grow with them, and are flexible enough to adjust as needed.
Need a service that we don’t currently offer? No problem, we’ll add it for you.
3. A Hybrid Model.
Many providers offer either a team-based service, or a dedicated service. We offer a hybrid model where clients can have a dedicated assistant and take advantage of an extended team for additional services.
For European (UK) assistants or US-based support, the closest competitor may be Time Etc, a well-rated alternative that operates on a similar model.
Time Etc may not match the level of experience or training of Boldly, but if budget is a concern, the rates are slightly lower.
If you have a specific skillset in mind, you might consider posting the job on FreeeUp to see what comes back. I like to cast a wide net and compare candidates in trial tasks and interviews to see who might be the best fit.
Have you worked with Worldwide101 or Boldly? If so, please take a moment to share a review of your experience below to help others with their decision.
Acelerar is a virtual assistant service company based in Noida, India. The company has been in operation since 2010 and provides virtual assistants round the clock to support clients around the world in their respective time zones.
Acelerar operates out of a hi-tech suburb of New Delhi, Noida, India. The company currently employs 52 members of staff, and when I spoke with them recently they pointed out that they are planning to double this number by the end of 2016.
The company only employs college graduates and they put their virtual assistants through a number of background checks and other tests. Their candidates go through a two-week training course where they cover using MS office, social media tools, and complete dummy projects to develop an understanding of their roles.
Each virtual assistant signs a Nondisclosure Agreement so you don’t need to worry about your confidentiality being breached. When you sign up for a package you are assigned a Customer Success Manager. This member of staff acts as your point of contact to ensure you’re happy with how things are going.
AcelerarTech has implemented a time-tracking tool to keep you in touch with your virtual assistant. This allows you to keep up-to-date with how your tasks are progressing. You can view screenshots of your work being completed and contact your virtual assistant with any feedback you have.
Acelerar Intro Video
When I spoke with Acelerar they summarized their services into the following areas:
List building and lead generation
Back office support
Real estate services
Plans and Pricing
Acelerar has four different hourly packages. Their packages start at $160 per month and you can secure a less expensive rate the more hours you purchase. The complete pricing table is as follows:
20 hours per month – $160 ($8/hr)
40 hours per month – $280 ($7/hr)
80 hours per month – $480 ($6/hr)
160 hours per month – $800 ($5/hr)
If you’ve been comparing different VA companies, you know these rates are quite competitive.
They also offer a free trial to test their services. You do need to put down a small deposit, but it’s fully refundable if you are not happy with their service for any reason.
Getting started with Acelerar couldn’t be any easier. You can either give them a call, submit a form on their website for a free quote, or use a live chat box on their site for a quick answer to any questions you have.