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We are in the midst of a radical restructuring of air travel distribution. We have heard for the last 5 years that IATA’s New ..read more
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For the global travel industry, the subject of personalization has never been hotter. The number of articles, conference themes and ..read more
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AI will take my job. VR will eliminate the need for travel. AR will enable a new mixed reality travel experience. Travelers demand and ..read more
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2015 marked the 20th anniversary of Travel Tech Consulting, Inc. I founded the company with the tag line “Demystifying Emerging ..read more
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Lately, I have found it difficult to find time to blog as Travel Tech Consulting juggles multiple projects across the travel industry, ..read more
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I appeared on Bloomberg West today.  I participated in a round table discussion with Daniel Farrar, CEO of Switchfly. Here is the video ..read more
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Earlier this year I produced a report on Customer Experience Management (CEM). CEM is a major airline trend intended to gather ..read more
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Those readers who have been following my blog over the last 9 years, know that I have long been an advocate for the creation of a mobile ..read more
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There has been a great deal written about IATA’s New Distribution Capability (NDC). Essentially NDC is an XML standard designed to ..read more
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Over the last 18 months I have sat back and observed the heated debate over open booking. My strongest critic of this debate is not about ..read more

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