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Simply put, your business needs customer service strategies that improve their productivity and customer satisfaction. The right ..read more
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You get a support call escalated to you one minute, your boss tells you to call a different customer the next, and a few minutes later ..read more
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You’ve given them countless product demos. Made executive trips to their headquarters. Answered their questions on Saturday mornings. ..read more
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As technology continues to move forward, more companies are seeing an influx of international customers that didn’t exist a decade ago. ..read more
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With more companies creating and expanding their customer success teams than ever before, it’s critical that leadership focuses on the ..read more
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Great companies have always cared about their customers. When a customer pays for a service or offering, it’s up to the company to make ..read more
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The difference between a B2B (business-to-business) and B2C (business-to-consumer) customer is night and day. To most B2C companies, ..read more
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Can you truly tell how a customer feels about your business? There are many different tactics that attempt to acquire this information, ..read more
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For support agents, ending the conversation with a customer can be a mixed bag. With some customers, the conversation just flows naturally ..read more
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There’s no way around it – in the modern business world, companies need data from all areas of their business to keep up. One industry ..read more

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