TaxiMobility is a leading solution provider of global dispatch software for taxi, limousine, courier delivery, paratransit services and more. The software package helps the transport industries to get connected with their customers and vice vera through few tap on the mobile app, which acts as an easy-mode of communication.
Obviously, the first and foremost step to improve app retention is to build/buy an app that sells. Your users will not hesitate to abandon your app if it does not function properly. Besides, you also have to engage them through the app store listing even before they download your app from the respective app store. However, it involves a lot more to improve app engagement after the app is downloaded.
Even if you have the world’s best app in place, you need to follow a lot of tactics in order to boost app engagement and increase retention rate. Following are a few methods through which you can improve the app engagement, thereby retaining customers:
(1) Make Onboarding Easy
Before increasing the retention rate, you need to control the app abandonment rate. If the users find the app difficult to use, then, they will not prefer to use it further. The user experience must be improved as a way to engage them fully and increase the retention rate. So, it is important for the service providers to make the application simple and user-friendly. While using an app for your on-demand taxi service, you have to:
Simplify the sign-up process (let them sign-up in a few taps);
Guide users through animated images (don’t add too much description that may not interest them); and
Have only easy-to-use features (no complex features).
(2) Send Push Notifications
Push notifications serve an essential function and can help you engage your customers appropriately with which you can send targeted messages and notify your app users with new features and offers. In such a way, you can capture the user’s attention.
(3) Personalize Elements
Personalization is one of the key aspects of a compelling mobile application. When you send a personalized message (maybe with the user’s name), the response will be much better. Therefore, the content you send must be customized with tailored insights that can deliver real value to the users. However, you have to be cautious while sending such personalized content that should not be irrelevant or repetitive to the audience, which may annoy them.
(4) Incentivize Users with Offers
Incentives are the motivating factors that will prompt the users to use your app and drive conversion. It is also the best way to engage your customers in a productive way and let them consider your service when they are looking for the one like yours. Here are a few offers you may take up to engage your audience:
(5) Effectuate Communication
Lack of communication between the service providers and the users ends up in a failure of the app. So, encourage communication and make it a two-way to understand their needs in specific. You can ask for their feedback whenever they use your service. Their valuable feedback will enable you to improve your service quality and deliver the one that they expect as it paves the way to understand their needs directly.
Taxicab, Limousine & Paratransit Association (TLPA) is connecting world business leaders and creating a rare opportunity for transportation business operators to explore the world of solutions through its “Spring Conference & Expo” every year.
This season, TLPA Spring Conference & Expo 2019 is going to be a gathering of tech innovators. Hundreds of like-minded techies, business operators, and vendors will assemble at the great hall of Hilton Riverside.
Get Big Ideas to Achieve Bigger Dreams
Are you into transportation business? This event would be the right destination for you to find technology solutions for your business operations and would be the great juncture for those who are looking for high-tech solutions to drive on-demand and scheduled transportation business.
TaxiMobility: The TLPA Member
Being a TLPA member, TaxiMobility feels honored to be part of an association that paved the way for us to gain prominence among the industry’s leading decision-makers and thought leaders.
Besides, we are excited to showcase our brainchilds: TaxiMobility, LiMobility, and Paratransit Software, at the grand gala of New Orleans in Booth No. 16!
TaxiMobility – On-demand Taxi Management Software
LiMobility – Exclusive Limo Dispatch Software
Paratransit Software – Software for Paratransit Service
We welcome you all to visit our booth at the sublime event of the United States:
Several fatal taxi incidents made people, especially women passengers, worried to hop into the taxi. Besides the government’s safety policies and regulatory steps, ride-hailing industry giants have beefed up safety features to avoid such mishaps and taken precautionary measures to safeguard their passengers, maintain trust, and revive their goodwill. While safety is becoming the major concern for the industry growth, it needs to be addressed with intense care to deliver a safe and reliable on-demand taxi service; then only, you can sustain in the market. Being the business operator, you need to take effective measures to protect your passengers and become a leading on-demand taxi company. You can improve the safety system of your taxi business in the following ways.
The core of the taxi business is technology, which is nothing but the on-demand taxi-booking app. In the current scenario, the ride-hailing application is a pressing need for the taxi companies to meet the demand; however, the app has to be upgraded with safety features like “Emergency Button”.
If you are using software already, check whether its applications (both passenger and driver apps) have the SOS button. If you are going to buy a dispatch software for your business, then, get one with the emergency button. For example, taxi management software like TaxiMobility has built-in safety features where the passenger can add three contacts as their emergency contacts who will be notified when the passenger clicks the button in the app during emergency situations.
Being the backbone of the taxi business, your booking and dispatching apps need to be improvised with all new features in the industry that can ensure the safety of your passengers. This is one of the ways you can safeguard your passengers digitally.
For instance, TaxiMobility provides a suite of safety features, including the SOS button. You can view the detailed information about the features in our release notes for Version 8.3.6 – Click Here.
Training to Drivers
You need to be vigilant while selecting drivers who must be professional and experienced and have to do background verification before hiring them. It is your duty to train your drivers to be cautious and deliver safer trips to your customers and educate them with driving etiquette.
Awareness Program for Passengers
Above all, you have to conduct awareness programs for your passengers about the possible problem while using the ride-hailing services and how they can stay safe during such emergency situations.
TaxiMobility is a long-established taxi management software, which is incomparable for its seamless performance and advanced features. However, we are on the verge to educate everyone in the ride-hailing industry to understand why they should go for branded taxi software like TaxiMobility rather than some random nonbranded taxi clone scripts or software. As a common man, you may go for a cheaper product that matches your budget. But, it should not be the case when you buy software or any other technological inventions for your business. When it comes to taxi business, you must be more careful while selecting taxi dispatch software as the quality of your taxi booking and dispatch apps decides the quality of your taxi service.
Most taxi startups prefer to buy cheaper software to make their business presence online. They consider it as a cost-saving act; however, it is not the case. I would say they are simply wasting their money by buying a low-quality software built by unknown developers with minimal features. Getting software for on-demand ride-hailing is not just buying but also a kind of investment with which you must get a return, which will not happen when you go for cheap clone software.
Acquiring taxi software is not a one-time process. It is a continuous process that the software must be upgraded periodically to satisfy the ever-growing requirements of taxi customers. It must also be packed with features that are required to meet the outgrowing standards of the ever-evolving taxi industry.
Before buying any software for your taxi business, know the difference between TaxiMobility and cheap, nonbranded taxi clone software.
TaxiMobility is a brand that has been developed exclusively to support on-demand taxi businesses and has been enhanced with the upgraded features and seamless performance. It can support taxi companies of any size: startups to enterprises. TaxiMobility has a strong client base and has been the brand trusted by 500+ taxi companies across the globe for over years.
See the table below to know why you have to choose TaxiMobility rather than the nonbranded, cheap taxi software:
The excellence of TaxiMobility can be understood from the words of its clients, Gabir from Indonesia who commented, “Their team is really superb team and is great. That was our best decision to get TaxiMobility. Thanks, guys!”
One of its valuable clients, Khurram Sheikh, the CEO of iBookride, UAE, appreciated TaxiMobility for its seamless customer support by saying “These guys are best in solving problems with great customer support. If anyone out there looking for taxi solution, I think you guys should go for TaxiMobility.”
In the prevailing scenario, ratings and reviews are important factors that can impact the downloading decision of your audience. While creating visibility, the ratings can increase the conversion rate as buyers rely majorly on star ratings of the app provided by existing users and their reviews. If you really want to improve the app downloads, your app must be rated regularly and reviewed positively. Do you know you can increase the flow of ratings and reviews? Interested to know how? Keep reading!
Even before its launch, you can enforce your team or friends to review your app that will give a good start. Breaking through millions of apps and convincing the users are not easy tasks. It involves a lot. One such way is to improve your ratings and reviews that will make your users consider your app when they want to get an app like yours.
Meet Industry Standard
Before all, your app must be up to the standard of the industry to be recognized among the many and reviewed and rated positively. Therefore, make sure that the app meets all the requirements of the intended industry with all the features it must have.
Prompt Them to Rate Your App
Insisting users to review the app is a trending practice that almost every app asks its users for it. It must be in a way that does not annoy the users. Give them space and time to use your app fully. It will be easy for them to analyze your app and come up with good or bad reviews. You can ask for it after a positive moment in your app.
Gamification can engage and motivate your users to rate your app as it can surpass their goals and strive for more. You can motivate them by offering in-app goods for free, discounts, and the like. However, stick to the rules of the iOS App Store and Google Play Store for contests and rewards.
Monitor for Negative Feedback
Keep eye on negative feedback and never fail to respond to it appropriately. The process of getting reviews and feedback does not stop once you receive them. Actually, it starts. It will go off no use if you do not take action for the feedback. Such feedback will help you understand your customers’ needs and expectation. It also offers you with tips to improve the functionalities of your app.
If Positive, Thank Them!
Don’t forget to thank the reviewers for their positive feedback because they spent their valuable time to review your app.
Read and Respond Properly
Your customers will be happy if they find their concerns are addressed. Therefore, spend quality time to read their reviews about your app and respond to them with the response that can convince them. Do not stop there! If there was any error found, address and fix it as soon as possible.
If you do the above processes, your app will be rated largely and reviewed positively than you expect that will automatically bring fame to your app and get it popularized among the intended audience.
The need for White-label taxi apps is huge as it will enable the taxi companies to provide service on demand and excel in business performance. The traditional taxi companies and startups are surfing through the Internet for random taxi management software to take trips online. Most of them do not prefer to buy branded dispatch software. Their question would be: when a cheap non-branded app can do the same job, why should I buy a costly branded one? But, there is a huge difference between the two in performance; besides, there are other advantages too. Here is a list of good reasons why the branded taxi-booking app is better than the cheap non-branded ride-hailing app.
In the current scenario, taxi management software requires a lot of built-in features and must be an integrated platform to handle all operations related to your business. The branded taxi dispatch software like TaxiMobility has been developed with unique applications for passengers and drivers and upgraded with all features trending in the industry. While adhering to some random native, non-branded, cheap taxi-booking app, you cannot meet the requirements of your customers and sustain in the market in the presence of your strong competitors.
In many countries, ride-hailing services are banned due to insecurity. You have to comply with certain rules and regulations in a few regions to run your app-based taxi services there. In this case, your ride-hailing applications must be exclusive and copyrighted ones. For example, TaxiMobility is a white-label taxi dispatch software and is GDPR compliant. Once you buy or subscribe such software, you can have all rights over the software that can be labeled with your brand identity and logo, which is not possible when using the cheaper ones.
As the ride-hailing business involves payment, it needs to be highly secured to use a credit card or any other online payment methods through the app. While being a reliable taxi company, you have to provide safer transaction methods for your customers to travel conveniently. However, such online transaction is not safe with the native apps. However, the branded taxi apps are enriched with features like in-app marketing modules, referral and feedback options, and so on.
Do you know Uber is reportedly a loss-making company as it has spent a huge amount on marketing? When it comes to on-demand business, marketing plays a vital role in reach your potential customer and get a bigger reach. The branded taxi dispatch software has always been upgraded with marketing module in its admin panel for the convenience of the business operators to initiate email or SMS campaigns to their customers with their service updates, expansion plans, offers, discounts, and many more. Obviously, these kinds of must-have features to promote your on-demand taxi business will not be present in the non-branded app.
You may get the non-branded taxi-booking app at a cheaper rate, which is not the right decision for those who want to grow seamlessly. Buying a branded app is more profitable in the long run. The branded app can always be reliable and ensure you get more business. You can provide your customers with plenty of payment options that will allow them to choose your service among others who use non-branded taxi app.
I would say running an on-demand taxi business with a non-branded app is not really a good strategy in the long run. If you want to stay in the industry for long and provide a highly reliable taxi service across your intended regions, you have to decide between the all-efficient branded app and poorly built non-branded app. The choice is yours!
The advent of ride-hailing software and apps has made taxi booking and dispatching easy. It is going great, and businesses across the globe are getting benefited from the ever-evolving, on-demand ride-hailing concept. And now, the industry leaders are on the verge of adopting automation in every process of dispatching and managing. Is it a pressing need for the industry right now? Yes, obviously. Continue reading to know why automation is essential for the taxi industry.
To cut costs
An automated taxi management system will improve the company’s dispatching efficiency, thereby bringing more business opportunities. While dispatching vehicles in a more streamlined way, it reduces expenses as the automated system will eliminate several human errors like missed bookings.
To create a positive customer experience
In this digital era, people are looking for more convenient travels in an organized way. When things are automated, the system will dispatch vehicles even if there is huge demand and align assignments to drivers automatically. In such a way, you can provide your customers with reliable service and earn goodwill by providing positive customer experience.
To improve performance efficiency
As taxi booking and dispatching software simplified business operations, the automated taxi system will improve the performance efficiency of your resources and help you make them proactive in dispatching and delivering your intended solutions. By eliminating human errors, it helps your dispatchers improve their efficiency to handle bookings easily. By providing back-to-back trips, you can satisfy your drivers’ needs that will automatically improve their performance.
To manage resources better
The automated system will fetch the performance details of your resources, which will help you take the necessary steps to further improve your business growth. Likewise, it helps you track your business performance in an advanced way. The system will present you with reports and data that can highlight the key performance insights that are most important to you while taking crucial business decisions.
To deliver safer rides
Additionally, the automated taxi dispatch system ensures that the stored data is protected with the most updated security standards.
With the taxi management software, you can dispatch vehicles on time with no hassles. However, safety is the major concern in the ride-hailing industry that has to be considered as it involves a lot of user data.
The car rental business has grown intensely and is expected to evolve in similar fashion in the forthcoming days also. The car rental market is huge and has a greater scope for business operators to achieve exceptional growth. Especially in Lebanon where tourism is the major source of revenue, car rental services are gaining prominence there as tourists rely on the ride-hailing sector for convenient trips and travels. Once landed on Lebanon, one might find plenty of car rental options from regional to international service providers to get to places in comfort. Do you find yourself going invisible in front of leading industry giants? What can make you stand out from others?
Lebanon is witnessing the increased number of visitors every year that shows the car rental business will have a peak time all through the year. Are you ready with the requisite you need to meet the demand? Make yourself prepared for the wave with the car rental management software. As we are witnessing for over a decade, people rely solely on smartphones for a stress-free commute and look for reliable service among many. Do you wonder how to deliver a service that people expect? No worries. Simply adhere to white-label car rental software. The car rental management software is to:
Get bookings online,
Track locations, drivers, and assets through GPS support,
Optimize route and reach places on time,
Allow multiple payment options,
Monitor business operations,
Track business performance, and
Maintain reliability all the time.
The car rental app will allow your passengers to get your service from their mobile. Accessibility to your service will be enhanced when you make your presence online. By using the car rental software for your taxi business in Lebanon, you can offer convenience to the core by providing online booking through multiple platforms (both mobile and web), real-time tracking, cashless rides with integrated payment gateways, safer rides, and many more. With the support of seamless dispatch software, you can provide reliable services to your customers and can scale up your business.
Gaining goodwill among the user is not easy, especially when it comes to the car rental service as business operators are providing services at a competitive price in a more convenient way. If you could find the best car rental software for your business, you can stand ahead of your competitors in the “Pearl of Middle East” and get the maximum reach.
TaxiMobility has been acknowledged as the top-rated taxi management software by the world’s leading market reporters. It has no wonder that being in the industry for over a decade, we are providing software solutions to the taxi businesses by understanding the market needs and key requirements in order to help them stay competitive and meet their customer requirements.
Since its inception, TaxiMobility is transforming the taxi companies and disrupting the taxi industry for over years and trusted by over 500+ on-demand transportation companies across the globe. TaxiMobility has been featured as the best taxi management software in several reports and research projects related to ride-hailing software. Here are a few to list down:
Market Watch has profiled TaxiMobility as one of the major players in its “Global Taxi Dispatch Software Market Advanced Technology, Future Opportunities And Forecast 2019-2028”.
In Medium, Steven Smith has described TaxiMobility as “the best Cloud based Taxi Management App solution company…”.
OpenPR has listed TaxiMobility as a key player in the taxi dispatch software market in its two different reports (1) and (2).
TaxiMobility has been mentioned as the major player in the taxi dispatch software sector by the Digital Journal in its press release.
ABNEWSWIRE has studied TaxiMobility in its report “Global Taxi & Limousine Software Market 2018 Size, Share, Growth, Trends, Type, Application, Analysis and Forecast by 2025”.
Industry Today has analyzed TaxiMobility in its “Global Taxi & Limousine Software Market 2018-2024 Growth, Trends and Demands Research Report”.
TaxiMobility has been featured as the key manufacturer of taxi management software in a report by Quest Foresight.
Industry News Network has also mentioned TaxiMobility as one of the key players in the ride-hailing software industry.
And a report presented by Transportation Voice has specified TaxiMobility as an emerging player with some secret strategies.
Know More about TaxiMobility
TaxiMobility is a top-notch, Cloud-based taxi management app solution company that takes on the ride-hailing businesses to the next level by providing a world-class taxi dispatch software to manage and automate taxi-booking operations. The taxi aggregators can automate operations, save time, reduce costs, and take control of entire business operations with an eminent taxi dispatch software that is a:
Taximobility provides its customers with the following supportive applications and administrative panels for effective business operations:
1. Passenger App
The TaxiMobility passenger app is for effortless booking in a few taps. Our world’s leading white-label taxi dispatch software allows the taxi service provides stay competitive in the market and automate bookings with the passenger app with their own brand logo and identity. It also offers the taxi service providers with more booking channels with which they can offer their passengers more options to send their trip requests by using the taxi-booking app or from the website of the taxi company.
2. Driver App
A user-friendly driver app of TaxiMobility with simplistic features and stress-free performance empowers drivers of taxi companies to take up trips conveniently, deliver solutions on time, track locations easily, and stay proactive, thereby helping the service providers keep their drivers productive and happy.
3. Dispatcher Console
TaxiMobility’s dispatch system is to simplify the troublesome dispatching process and support dispatchers in assigning vehicles to drivers, tracking vehicles and drivers in real time, distributing jobs fairly, and monitoring all operations from a single platform.
4. Admin Panel
The TaxiMobility admin panel is nothing but an online office for the business operators from where they can monitor the pulse of their business and manage every operation of their taxi company with built-in analytical tools, tracking system, custom reports, and many more.
TaxiMobility is now supporting on-demand transportation businesses such as taxi, paratransit, limousine, bike taxi, bus charter, and shuttle services. As a way to meet the growing demand in the ever-evolving industry, it has a lot of futuristic plans to implement advanced technologies like AI into the system for more improved performance. Stay tuned for more!
You do not have to flag down for a taxi anymore in Thailand.
Thailand is known for attractions such as tropical beaches, ornate temples, ancient ruins and opulent royal palaces where tourism is the major contributor of the economy. At times, tourists and daily commuters find it difficult to get taxis especially in the busiest cities like Chang Mai or Bangkok. Besides the unavailability of the vehicles, visitors, as well as local Thais, ought to rethink their plan of hailing cabs in the streets where safety is a major concern, which is a key problem for tourists from western countries.
It would not be an exaggeration if I say the advent of ride-hailing has eliminated all the above-said issues in getting a cab anywhere in the world. Usage of smartphones has improved the way we were riding before. Particularly, in countries like Thailand, the role of ride-hailing is indefinitely extensive.
Using smartphone apps to book taxis in Thailand is the only way to avoid this downside. The Thai tourist or commuters do not have to wave their hands on streets for taxis. Instead, they can enjoy the attractions of the land of smiles simply by downloading the app of a ride-hailing company and book cabs.
The taxi-booking application is increasingly popular as it has simplified the process of getting cabs online. Once you book your taxi online, you do not have to worry about anything. You can relax at the bar until your vehicle arrives to pick you up. You don’t have to stand on the street and flag down a cab. Being guided by the GPS-enabled application, the taxi driver will reach your location precisely and take you to the destination on time.
In this technology-driven era, using a ride-hailing app would not be a matter for anyone. Such applications basically come with the following features to deliver convenience in all possible ways:
Online booking and easy cancellation
GPS-enabled tracking system
Multiple payment options
Referral and rating system
Loyalty coupon/promo codes for free/discounted trips
Like Uber or Grab, almost ever ride-hailing companies have started using the taxi management software to deliver their services with no hassles for the convenience of the passengers. You can conveniently hire the taxi using the on-demand service of Thailand taxi companies who use applications for passengers to hail rides.
Take the following scenario for example. You are visiting Bangkok for a business meeting or for an international conference. You can book your cab using the ride-hailing app and reach the conference center on time with no hassles. You do not have to waste your time waiting for a cab booked through phone calls or waving hands at the roadside. Once you arrived in the land, better find a taxi-booking app in your App Store or Play Store to hire a taxi in a few taps.
To get a comfortable taxi ride, the taxi-booking app is a must, which has now been used by taxi companies across all cities in Thailand. If you are going to Thailand, hiring a taxi would not be a problem anymore. Book a taxi online and sit back, relax, and enjoy every moment there whether you are on a holiday trip or business trip.
For Thailand-based taxi companies, it would be advisable to use on-demand taxi management software to stay reliable and provide convenient taxi services to your customers. Such software will be accompanied by a taxi-booking app for passengers to book taxis and a driver app for taxi drivers to dispatch vehicles on time.