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There is an ever-present truism at the center of the cloud revolution: the way people work and communicate has changed to be more mobile, distributed, and global than ever before. But with revolution comes not only opportunity and benefit, but unique challenges to solve. In today’s organizations, employees are faced with too many disjointed point […]
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RingCentral is now working with Ericsson to offer a new pre-verified and pre-integrated communications solution. This solution enables service providers to bring Voice over LTE (VoLTE) cloud communications solutions to enterprises globally. With this new offering, service providers can offer businesses a ubiquitous cloud communications service with easy-to-use native dialing and guaranteed quality-of-service. RingCentral leverages […]
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It’s often said that productive employees are happy employees, and happy employees take care of their customers. When you give your front-line employees a single communications platform for effectively connecting with customers and co-workers, productivity goes up and great customer experiences are the result. CIOs and leaders from customer support and lines of business must […]
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Our new survey explores the factors that contribute to great customer and employee experiences. In our blog post last week we examined the results, explored how a seamless communications platform can help shrink the gap between customer expectations and a company’s ability to respond effectively, and in so doing increase overall customer satisfaction and company […]
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Here’s a situation most people will find familiar: You buy a product, and when it finally arrives, there’s something wrong with it—for instance, it was damaged in shipping or doesn’t operate as advertised. Mildly frustrated, you open the company’s mobile app to send a message but discover no such messaging capabilities exist. So then, you […]
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Businesses everywhere are migrating to cloud-based phone systems for the many advantages they deliver. A cloud phone system marries the best of traditional telephony—high standards for call quality, security, and carrier-grade reliability—with the mobility and flexibility enabled by Voice over Internet Protocol (VoIP) technology. But not all phone systems are created equal. In this post, […]
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Facebook, Twitter, in-app messaging—customer preferences for engaging with brands are quickly shifting to digital channels. Which means that as customers continue gaining power and influence over brands, businesses will need to step up their digital transformation efforts if they want to satisfy the customer. As a consequence, companies will rely on positive customer engagements as […]
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The new year is a time for resolutions. At RingCentral, we’ve got a few of our own. First, we’re absolutely, definitely (or possibly maybe) going to stop eating all the delicious homemade chocolate treats that our amazing coworkers always seem to bring into the office. More importantly, though, in 2019 we’re going to continue to […]
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RingCentral is dominating the UCaaS channel space, but don’t take my word for it. Baird’s UCaaS Channel Survey affirms that partners are winning more than their fair share of UCaaS business with RingCentral, and are pivoting to RingCentral as their preferred UCaaS solution. Baird, an employee-owned wealth management, capital markets, asset management, and private equity […]
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One thing I’ve learned in my career is that you never know when a learning moment might arise. I had one recently at our ConnectCentral event. As part of demonstrating the messaging capabilities of our digital customer engagement solution, I asked attendees if they had Facebook’s Messenger app. I’d expected many to say yes, but […]
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