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We’re excited to share that TMC, the world’s leading business-to-business and integrated marketing media company, has named RingCentral Glip a winner of the 2018 Unified Communications Product of the Year Award presented by INTERNET TELEPHONY magazine. This award honors the most innovative unified communications solutions in the industry. TMC editors selected RingCentral Glip for its […]
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As customer expectations continue to increase and companies seek every competitive advantage, fully transitioning contact centers to the cloud is becoming an even more urgent priority. There are a variety of reasons that businesses should accelerate their decision to adopt Contact Center as a Service (CCaaS) solutions. What is CCaaS? (Contact Center as a Service) […]
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When was the last time you left or retrieved a voicemail? If you can’t recall, you’re not alone. A survey by eVoice found that just 33 percent of respondents listen to voicemails from business contacts and only 18 percent listen to voicemails from people they don’t know. Companies like JPMorgan Chase, and Coca-Cola have even […]
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Traditional contact centers as we know them were designed and deployed at scale in the 1960s, largely based on outdated management and governance models, with standards no longer applicable. Today’s modern customers expect to communicate the way they find most convenient to them, including phone, web, mobile, text, and social. They demand higher levels of […]
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Companies that don’t focus on providing good customer experiences are not just leaving profits on the table – they’re blatantly losing money. Research bears this out: Poor customer service costs businesses $62 billion every year. Innovative contact center technologies improve the customer experience One surefire way to satisfy customers is to ensure a productive support […]
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The way people work has evolved significantly over the last decade. The cloud has opened up new communications possibilities whilst also driving an increased pace of innovation and digital transformation. Businesses that once relied heavily on desk phones are now seeing an influx of new communications solutions that enable greater collaboration and productivity. Traditional voice […]
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I’m proud to announce that RingCentral Glip has just earned a new industry accolade: Our team messaging and collaboration app secured a spot in the elite “Leader” category in the 2018 Aragon Research Globe for Mobile Collaboration report. Aragon Research is a tech-industry analyst and advisory firm that counts some of the world’s business and […]
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The push to the cloud has intensified. With its promise to bring enhanced productivity, ease of use, and up to 68 percent cost savings over traditional phone solutions, businesses see the cloud as a key opportunity to improve communications. Voice over Internet Protocol (VoIP) phone systems are an important opportunity for businesses of all sizes, […]
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As we covered in the first post of our three-part blog series related to a recent digital workplace research report, the majority of workers today spend at least an hour a day toggling between different communications apps – a serious drain on productivity that is only threatening to get worse. What’s the solution to this […]
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On June 13, RingCentral will be hosting RingCentral Forum Live, an evening of networking, food, cocktails, and thought-provoking conversation at the New York Stock Exchange in the financial district of New York City. I hope you can join us there. As we’ve seen from past events like this, RingCentral Forum Live often marks the starting […]
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