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As part of customers’ communications shifting to digital, messaging is one of the fastest growing channels: 67% of people now expect to use messaging apps to talk to businesses. To accompany this trend, GAFAs are opening new business messaging channels such as WhatsApp Business Solution and Apple Business Chat. While they may look similar at […]

The post Messaging: The Top Four Channels and How to Select the Right One appeared first on RingCentral Blog.

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As always in business, technology is a means to an end. According to Brian Solis, principal analyst at Altimeter Group, “Meaningful digital transformation that enables companies to compete in today’s digital economy encompasses everything from processes to systems to policies to product upgrades. Technology is an enabler for a greater purpose and mission.” With that […]

The post Prepare for the  new era of digital interactions appeared first on RingCentral Blog.

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When you step into a meeting or online environment, you may immediately sense whether a team is collaborative or not. When a team is, work becomes more of a motion than a set of parts working independently or at odds with existing workflows. Some might define this as a state of flow, but however you […]

The post Three Tips for Building Highly Collaborative Teams appeared first on RingCentral Blog.

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Understand your existing digital communication channels To map out an omni-digital strategy, you need to understand your present state. Though you are focusing on your channels, remember that you are ultimately concerned with the customer experience.  Document established channels Inventory the digital channels where your company has already established a presence. In addition to customer […]

The post How to build a modern digital service strategy for every channel appeared first on RingCentral Blog.

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Richard Shapiro is a recognized thought-leader in the area of customer retention. He is the President & Founder of The Center For Client Retention. For over 30 years, his organization has provided research, consulting and training services to the Fortune 500, including fifteen of the largest market value corporations in the world. Prior to starting […]

The post Delivering A Customer’s Dream: an Interview with TCFCR Founder and President, Richard Shapiro appeared first on RingCentral Blog.

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The growth of digital communication technologies—particularly messaging and social media—has clearly created a dramatic change in how we all communicate. As traditional channels , such as voice and email, decrease in overall popularity, newer channels have had a dramatic impact not only on communication, but on human behavior as well. That impact goes beyond merely […]

The post Why Now Is the Time to Jumpstart your Digital Customer Engagement Strategy appeared first on RingCentral Blog.

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Business leaders often think about employee and customer engagement as two distinctly separate strategies. In fact, each is often owned by different teams within a company. The siloes created by this approach are challenging to tear down and can have a negative impact on employee productivity and happiness, customer satisfaction, and ultimately business profitability. In […]

The post Podcast with Aragon Research: The Race to Better Employee and Customer Engagement appeared first on RingCentral Blog.

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Last year, a YouTube video went viral. Two seventeen-year-olds participated in a challenge: take a rotary phone and figure out how to dial a phone number in four minutes or less. To most readers, that probably sounds ridiculous. Four whole minutes to dial 7-10 numbers? That’s a bit excessive. But the reality is that the […]

The post Building a Customer-Obsessed Service Strategy appeared first on RingCentral Blog.

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Ah, Las Vegas. The lights, the sounds, the energy… it is a hypnotic combination that everyone should see once or twice at most. But for the well-heeled road warrior, a trip to Las Vegas is at times a far too frequent occurrence. With visit frequency, this will be fun seems more closely linked to a […]

The post Heading to CCW in Las Vegas? Here’s how to get the most out of your experience appeared first on RingCentral Blog.

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The rules for customer engagement have changed. The probability that a customer will stick around through a bad experience is quickly diminishing. Customers are even dropping an average of 4+ brands per year over bad experiences. Meeting the needs of today’s customer is more critical than ever for companies. It’s not just about delivering exceptional […]

The post New Podcast: The Evolving World of Customer Engagement appeared first on RingCentral Blog.

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