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No matter what you sell, there is nothing more frustrating than trying to figure out why a shopper didn’t buy from you. Or another way to put it is why you can't close the sale.

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It’s been a tough last few months for brick and mortar retailers as many are reporting lower same-store sales like GAP, Kohl’s and Nordstrom while others are having increases like Target, Pottery Barn, and Best Buy.

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I am celebrating 25 years as the Retail Doctor. I put myself through college working at the Broadway Department Store. Back then, before someone could use any credit card, we had to look up their account number in little booklets with 3-point type. If the number was listed, we had to call for authorization.

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A friend of mine received a disturbing product recall on his Pacifica van – the ball joint on the front wheel could break with catastrophic results.

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Many retailers are wondering, “How can I get more sales from men in my retail store?”

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“Have you ever done a business makeover for an equipment dealer like this before?” my client asked.

“No,” I answered, “but I am product agnostic – it shouldn’t matter,” I said before seeing the store.

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A lot of money is chasing the term of disruption in retail.

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It’s easy for many retailers to get distracted with all the changes going on in technology, social media, and shopper behavior.

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This week, two analysts from UBS gave us the most shocking headline which said 75,000 stores will need to close by 2026. They argue that if online continues to steal market share, there simply won’t be the need for so many stores.

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Three very short examples about customer service…

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