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https://i.redd.it/lnxdy6eqi6531.png

How should you communicate with your customers?

It is generally challenging to communicate with customers these days, with so many different ways to communicate such as SMS, email or push notifications, businesses are confused because you can lose customers, waste resources and damage your brand if you do not communicate with your customers correctly.

A company using methinks wanted to discover these answers and figure out what is the best way to communicate in general with their customers.

Here is what was discovered:

  1. Most individuals preferred to be communicated to via SMS because it felt more urgent and more personal.

  2. For longer conversations, that can be tracked and accessed anywhere, customers preferred email.

Overall the study had shown it comes down to what is the message, which will determine the best way to communicate it to your customers. By discovering this information a business can engage and retain more customers while helping organically grow their business.

Do you know the best method of communicating with your customers?

Try methinks.io, engage with your customer demographic and see how you should communicate with your customers.

#customers #engage #consumers #insights #methinks #methinkio #business #marketing #communication

submitted by /u/methinksio
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Measuring customer experience is necessary, but using the right metrics is even more important.

In order to unlock actionable data and insights that aid you in making informed decisions, check out these 5 metrics you should look at when measuring customer experience in your company

5 Metrics To Shape Your Customer Experience

submitted by /u/KelechiOkeke
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There is a number of live chat software available in the market. Though, few of these are more popular. We will bring you some of the top performing and most popular live chat software- https://www.rapportrix.com/live-chat-software-improve-customer-experience

submitted by /u/Rapportrix
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So, what's the general consensus on whether or not we need to include phone and/or email on site-wide navigation?

submitted by /u/sumnerwinter
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