Loading...

Follow Reddit - All About Your Customer Service Experi.. on Feedspot

Continue with Google
Continue with Facebook
or

Valid

So clearly I should've expected things to go wrong the moment I walked into the theater to see Lion King in IMAX 3D and saw on a paper sign posted at the counter that theaters 15 - 24 didn't have air conditioning on a nearly hundred-degree day. It didn't list the one I was in (12) as one of the affected ones, so I thought I was good. I collected my glasses and took a seat in the theater only to realize that it didn't have A/C either, they just didn't list it on the sign. Within minutes, I was sweating and so was everyone around me, but after asking the employees a couple times, they kept saying they were working on it, but there wasn't going to be a fix, most likely.

I figured I'd try and tough it out, since it WAS a hot day and the employees probably couldn't keep up, but when the trailers started, only the audio was playing on a black screen. I had to go out and let the employees know again (not sure why other people didn't say anything, maybe they thought it was normal or didn't want to disrupt unless the movie itself was having issues?). It got fixed after a couple trailers went by so I figured all was good.

And then the movie started. In 2D, not 3D. Lots of people began moving around, complaining loudly, so even if I wanted to tough it through the movie and complain after, I couldn't even watch it. Besides, I paid for 3D and got 2D (normally I wouldn't pull a Karen line like this, but I don't go out to the movies often and I really love the Lion King, cut me a little slack). I went out to request a refund since so much was going wrong and I just wanted to leave.

Originally, they refused to give me a ticket for a different day/time, saying I could either have a ticket cost refund or stay and watch the 2D version in a boiling-hot theater, and then they said I could get a pass to rewatch the movie AFTER the movie was over (i.e., I'd have to wait and/or watch the movie to the end, of which I'd already missed like 15 minutes waiting to talk to an employee). They wouldn't give me back the online convenience fee, either, since I'd bought the tickets online (an extra $7 or so), and would only refund the ticket cost after arguing with me about that, too.

I had to take the ticket cost refund and argue the convenience fee refund online, which I've filed an online help ticket for now. I guess the lesson here is, expect to be held hostage in a theater without air conditioning if you want to watch a movie (and not in the format you paid for, either).

submitted by /u/batsingotham
[visit reddit] [comments]
  • Show original
  • .
  • Share
  • .
  • Favorite
  • .
  • Email
  • .
  • Add Tags 

So one day I was in line at in a well-known sandwich chain. A family of 3 was ahead of me telling the guy that was fixing the sandwiches what they wanted on their sandwiches. Another guy that ended up taking my order(a manager), took my order, as usual asked what bread and what I wanted. I wanted my sandwich toasted. After the manager put my sandwich in the toaster oven, the other guy was ringing up the party of 3. So since that other counter guy was busy ringing them up, the manager nor could that guy obviously couldn't ring me up. Another lady was in line after me. He took her order for a sandwich, which was fine with me since he would have been just standing there doing nothing if he wouldn’t have. He had hers ready to put into the toaster oven sat it down on the side of the toaster oven, then the toaster oven buzzer went off, he took out my sandwich. That's when I saw the manager do what I couldn't fathom doing. Instead of just leaving her sandwich there as any decent human being would, he decided to take 5 seconds or so to put hers into the toaster oven. I should have IMMEDIATELY said something then, but I was scared, so I didn't. So he was in the middle of putting stuff on my sandwich when he was asking me what I had wanted on my sandwich and the toaster oven buzzer went off. He stopped to get her sandwich out of course. That's when I said something that he was cutting and his excuse was that her sandwich was going to burn, but I told him he shouldn't have put hers into the toaster oven to begin with since this is a physical line and I was BEFORE her that it wasn’t fair. He was a manager, which at the time I asked for one and he said he was the manager. I was some pissed off that manager would be so UNFAIR, A CUTTER, and SO INCONSIDERATE of the first person’s order so the second person could have faster better service than me as if she was better than me or something. So I did write corporate about it. They seem to understand my stance on this. Get this, that the lady behind me didn't agree with me of course since the world is so selfish. If I were in the opposite situation that if I would have been that lady, I would have been on her side 100 ZILLION PERCENT that what the manager did was cutting TWICE in front of MY TURN, that's right, MY TURN. I would have said something as he would have put in my sandwich not to do that to the lady in front of me if it were the opposite situation. My 10 seconds out of MY TURN was cut in front of for the person behind me's time. How on Earth is that morally right? I couldn't have fathomed putting her sandwich into the toaster oven taking up that customer's time for the other customer's time. That's not how lines EVER have worked. When you go to the grocery store, they sure don't take one item, ring me up and then take the next person behind me an item ring him up and then ring up the rest of mine if I were first. It's BS that this isn't cutting and I cannot believe for the life of me that a MANAGER of all people were be OK moralistically speaking to take up my time for the person behind me. I don't get it? If they are behind me, then it's not their turn to be thought of. I sure never minded him taking her order to begin with since he couldn't ring me up because the other guy was ringing up the other people so I would rather see him serve someone than do nothing during the time my sandwich was toasting. The thing that got me was that he put her sandwich into the toaster oven. Why didn't he didn't just leave her sandwich sit there? I would have done just that if I were the manager. I wish I would have said something when he did that to not put her sandwich into the toaster. I bet he wouldn't have listen to me though and I would have told him I am not going to buy the sandwich if he didn't respect my time. My time is just as important as the person behind me, so why should my time be altered for the person behind me? I have things to do too and want to eat too JUST LIKE THAT LADY BEHIND ME. She is not better than me to deserve ANY FASTER service than I did yet I had to get slower service than she did. HOW THE HELL IS THAT FAIR OR MORALLY RIGHT, HUH? Why can't they just let the person wait their turn and not make the current customer’s time suffer? I had to wait longer than she did for her sandwich. I believe no one was in the back of her, so she got faster, better service than I did simply because she was in the back of me. That's totally UNFAIR! Taking up my life for hers. WHY? Why not just make people wait the time they SHOULD wait for their turn like it’s SUPPOSED TO BE? It wasn’t her turn, so why should she get to constantly interrupt mine?

So my questions are in everyone's opinion on this:

  1. How wasn't he wrong if she was after me in line to put her sandwich in the oven when her sandwich should have been sitting waiting to be put in the toaster oven and not took up my time out of my life for the person behind me's life since she was after me? I had to wait for my turn, she should have waited for hers.
  2. By him putting the sandwich into the toaster oven, he had to take more time to take it out the toaster oven oven. HOW was that fair to my turn? Does he like to get cut in front of when he's in line?
  3. How would you feel if that were you that you were in the middle of telling him what you wanted on your sandwich and he had to take out the sandwich for the lady behind you? HOW is that fair to your time and turn?
  4. Would you all be bothered by this in the middle of you saying what you wanted on your sandwich that he stopped to think of the person behind you’s food? If not, why? Why would you give a flying you know what when clearly SHE 100% TOTALLY DIDN’T ONE SECOND WORTH even? My time is just as important as hers and if someone is before me in line, I always feel the morally right thing not to cut. Why can’t the manager and the customer see they were cutting in front of my life, my time, my hunger, etc.? Why do that to the customer? Why not just make people wait their turn? Why give faster service to the person behind me and make the first person suffer? She’s not GOD, she’s just a customer just like you and everyone else.

While I see why he did it to serve people the quickest way to serve all, this isn't all one party, this is a PHYSICAL LINE that has TURNS that each person is waiting and one person is waiting longer than the other in line such as I could be waiting 3 minutes in line, she could have just gotten to the line and not waited the 3 minutes I had to. It's not fair, it's not.

If this happens again, I WILL say something when the counter person tries to put the person's sandwich behind me in the toaster oven.

What would you do and would you say something if that were you? Especially saying what you want your sandwich then the manager stopped to take the person behind you's sandwich out the toaster oven.

Do you all agree with me about how it's unfair as well as VERY INCONSIDERATE of my time and how I would react to the situation if it happened again? Would you all say something and if not, why? Why would you care about the person’s time behind you when clearly she didn’t care about mine the way she reacted agreeing with the manager? Why my time isn’t important and just hers is to make her wait LESS TIME THAN ME? HOW THE HELL IS THAT FAIR OR MORALLY RIGHT?

Why is the person behind me's time more important than mine or anybody else's? I couldn't fathom treating another human being like that if I were the manager. The morally right thing to do would have been to have left her sandwich sit while he just fixed mine and only mine until I was rung up. If the other guy was able to ring me up, then that's when he could have put hers in the toaster oven.

Why did I have to get the shaft? Why is the world of managers JERKS like this in this world? Why are people so mean and why do they have to cut when they wouldn't appreciate someone cutting in front of their turn and time?

Why are workers like this? They know when they are the customer they sure wouldn’t want to be cut in front of in line.

If you wouldn't be bothered by this, why? Why do you want to get slower service simply because someone is behind you when sometimes you are the person behind them and have to wait your turn, so why not just expect to wait your turn without all that BS of taking up someone else's turn for the other person to just wait your turn as it's supposed to be?

If you were the worker in that situation, would have you done what the manager did or make the customer wait their turn? If you would have done what the manager did, you do realize you are cutting TWICE in front of someone else's turn that doesn't deserve 10 seconds more waiting just to serve the next person that the next person's turn doesn't deserve faster service simply because they are 2nd.

If you were the customer in that situation, would you say something to the worker not to put theirs into the toaster oven? If not, why? Would you be bothered by this? If not, why not? What if you had a limited time to get back to work, would you feel the differently than another time you had more time? Why would you feel I would be wrong when you all know I am not wrong knowing she was AFTER me and I patiently waited my turn, she should have been made to wait hers completely just as I had to.

Would you serve fairly if that were you? Do you not see it as a unnecessary interruption if you were in the middle of saying what you wanted on your sandwich? It was rude and wrong. Do you agree the manager should have left her sandwich sit on the side of the toaster oven since she was after me as it SHOULD go? I cannot believe a MANAGER of all people had the nerve to do that. Mean world!

submitted by /u/Spring1311
[visit reddit] [comments]
  • Show original
  • .
  • Share
  • .
  • Favorite
  • .
  • Email
  • .
  • Add Tags 

So one day I was in line at in a well-known sandwich chain that has "eat fresh." A family of 3 was ahead of me telling the guy that was fixing the sandwiches what they wanted on their sandwiches. Another guy that ended up taking my order(a manager), took my order, as usual asked what bread and what I wanted. I wanted my sandwich toasted. After the manager put my sandwich in the toaster oven, the other guy was ringing up the party of 3. So since that other counter guy was busy ringing them up, the manager nor could that guy obviously couldn't ring me up. Another lady was in line after me. He took her order for a sandwich, which was fine with me since he would have been just standing there doing nothing if he wouldn’t have. He had hers ready to put into the toaster oven sat it down on the side of the toaster oven, then the toaster oven buzzer went off, he took out my sandwich. That's when I saw the manager do what I couldn't fathom doing. Instead of just leaving her sandwich there as any decent human being would, he decided to take 5 seconds or so to put hers into the toaster oven. I should have IMMEDIATELY said something then, but I was scared, so I didn't. So he was in the middle of putting stuff on my sandwich when he was asking me what I had wanted on my sandwich and the toaster oven buzzer went off. He stopped to get her sandwich out of course. That's when I said something that he was cutting and his excuse was that her sandwich was going to burn, but I told him he shouldn't have put hers into the toaster oven to begin with since this is a physical line and I was BEFORE her that it wasn’t fair. He was a manager, which at the time I asked for one and he said he was the manager. I was some pissed off that manager would be so UNFAIR, A CUTTER, and SO INCONSIDERATE of the first person’s order so the second person could have faster better service than me as if she was better than me or something. So I did write corporate about it. They seem to understand my stance on this. Get this, that the lady behind me didn't agree with me of course since the world is so selfish. If I were in the opposite situation that if I would have been that lady, I would have been on her side 100 ZILLION PERCENT that what the manager did was cutting TWICE in front of MY TURN, that's right, MY TURN. I would have said something as he would have put in my sandwich not to do that to the lady in front of me if it were the opposite situation. My 10 seconds out of MY TURN was cut in front of for the person behind me's time. How on Earth is that morally right? I couldn't have fathomed putting her sandwich into the toaster oven taking up that customer's time for the other customer's time. That's not how lines EVER have worked. When you go to the grocery store, they sure don't take one item, ring me up and then take the next person behind me an item ring him up and then ring up the rest of mine if I were first. It's BS that this isn't cutting and I cannot believe for the life of me that a MANAGER of all people were be OK moralistically speaking to take up my time for the person behind me. I don't get it? If they are behind me, then it's not their turn to be thought of. I sure never minded him taking her order to begin with since he couldn't ring me up because the other guy was ringing up the other people so I would rather see him serve someone than do nothing during the time my sandwich was toasting. The thing that got me was that he put her sandwich into the toaster oven. Why didn't he didn't just leave her sandwich sit there? I would have done just that if I were the manager. I wish I would have said something when he did that to not put her sandwich into the toaster. I bet he wouldn't have listen to me though and I would have told him I am not going to buy the sandwich if he didn't respect my time. My time is just as important as the person behind me, so why should my time be altered for the person behind me? I have things to do too and want to eat too JUST LIKE THAT LADY BEHIND ME. She is not better than me to deserve ANY FASTER service than I did yet I had to get slower service than she did. HOW THE HELL IS THAT FAIR OR MORALLY RIGHT, HUH? Why can't they just let the person wait their turn and not make the current customer’s time suffer? I had to wait longer than she did for her sandwich. I believe no one was in the back of her, so she got faster, better service than I did simply because she was in the back of me. That's totally UNFAIR! Taking up my life for hers. WHY? Why not just make people wait the time they SHOULD wait for their turn like it’s SUPPOSED TO BE? It wasn’t her turn, so why should she get to constantly interrupt mine?

So my questions are in everyone's opinion on this:

  1. How wasn't he wrong if she was after me in line to put her sandwich in the oven when her sandwich should have been sitting waiting to be put in the toaster oven and not took up my time out of my life for the person behind me's life since she was after me? I had to wait for my turn, she should have waited for hers.
  2. By him putting the sandwich into the toaster oven, he had to take more time to take it out the toaster oven oven. HOW was that fair to my turn? Does he like to get cut in front of when he's in line?
  3. How would you feel if that were you that you were in the middle of telling him what you wanted on your sandwich and he had to take out the sandwich for the lady behind you? HOW is that fair to your time and turn?
  4. Would you all be bothered by this in the middle of you saying what you wanted on your sandwich that he stopped to think of the person behind you’s food? If not, why? Why would you give a flying you know what when clearly SHE 100% TOTALLY DIDN’T ONE SECOND WORTH even? My time is just as important as hers and if someone is before me in line, I always feel the morally right thing not to cut. Why can’t the manager and the customer see they were cutting in front of my life, my time, my hunger, etc.? Why do that to the customer? Why not just make people wait their turn? Why give faster service to the person behind me and make the first person suffer? She’s not GOD, she’s just a customer just like you and everyone else.

While I see why he did it to serve people the quickest way to serve all, this isn't all one party, this is a PHYSICAL LINE that has TURNS that each person is waiting and one person is waiting longer than the other in line such as I could be waiting 3 minutes in line, she could have just gotten to the line and not waited the 3 minutes I had to. It's not fair, it's not.

If this happens again, I WILL say something when the counter person tries to put the person's sandwich behind me in the toaster oven.

What would you do and would you say something if that were you? Especially saying what you want your sandwich then the manager stopped to take the person behind you's sandwich out the toaster oven.

Do you all agree with me about how it's unfair as well as VERY INCONSIDERATE of my time and how I would react to the situation if it happened again? Would you all say something and if not, why? Why would you care about the person’s time behind you when clearly she didn’t care about mine the way she reacted agreeing with the manager? Why my time isn’t important and just hers is to make her wait LESS TIME THAN ME? HOW THE HELL IS THAT FAIR OR MORALLY RIGHT?

Why is the person behind me's time more important than mine or anybody else's? I couldn't fathom treating another human being like that if I were the manager. The morally right thing to do would have been to have left her sandwich sit while he just fixed mine and only mine until I was rung up. If the other guy was able to ring me up, then that's when he could have put hers in the toaster oven.

Why did I have to get the shaft? Why is the world of managers JERKS like this in this world? Why are people so mean and why do they have to cut when they wouldn't appreciate someone cutting in front of their turn and time?

Why are workers like this? They know when they are the customer they sure wouldn’t want to be cut in front of in line.

If you wouldn't be bothered by this, why? Why do you want to get slower service simply because someone is behind you when sometimes you are the person behind them and have to wait your turn, so why not just expect to wait your turn without all that BS of taking up someone else's turn for the other person to just wait your turn as it's supposed to be?

If you were the worker in that situation, would have you done what the manager did or make the customer wait their turn? If you would have done what the manager did, you do realize you are cutting TWICE in front of someone else's turn that doesn't deserve 10 seconds more waiting just to serve the next person that the next person's turn doesn't deserve faster service simply because they are 2nd.

If you were the customer in that situation, would you say something to the worker not to put theirs into the toaster oven? If not, why? Would you be bothered by this? If not, why not? What if you had a limited time to get back to work, would you feel the differently than another time you had more time? Why would you feel I would be wrong when you all know I am not wrong knowing she was AFTER me and I patiently waited my turn, she should have been made to wait hers completely just as I had to.

Would you serve fairly if that were you? Do you not see it as a unnecessary interruption if you were in the middle of saying what you wanted on your sandwich? It was rude and wrong. Do you agree the manager should have left her sandwich sit on the side of the toaster oven since she was after me as it SHOULD go? I cannot believe a MANAGER of all people had the nerve to do that. Mean world!

submitted by /u/Spring1311
[visit reddit] [comments]
  • Show original
  • .
  • Share
  • .
  • Favorite
  • .
  • Email
  • .
  • Add Tags 

So there's this little Chinese place I like to go to and order the crab rangoon. It's always delicious with super good quality crab while also not being heavy on the cream cheese. I usually go there once a month, but only because I'm on a budget at the moment. I went there about a week ago and nothing was out of the ordinary, same as all of the other times I've been there. I sit down and this tired guy around my age took my order, just a small platter of crab rangoon, which is just three pieces, and a diet bepis. Simple, right?

My server brings out my food and he seemed really done with everything. Just kind of exhausted by humanity in general. He didn't say anything to me as he put my food and drink down and immediately just walked away. I'm like "okay wow not the usual customer service but okay". I figured he was just having a bad day and let it go.

I start eating and immediately I want to die. First of all it wasn't cream cheese, it was like a buttery mayonnaise and it was incredibly watery. Second of all there was no crab. I cracked open the other pieces and sure enough there was no crab in my crab rangoon, just buttery mayo mixed in with some leeks and onions.

I call my waiter back over and I ask politely inform him about my dilemma and he looks at with the most deadpan expression and says "We're out of crab."

He's about to walk away when I ask him if I could have my menu back so I could pick something else out and he rolled his eyes before going off to the backroom. I was really uncomfortable and trying to wash down the weird mayo with my drink when I decided I would just leave some cash for the food and go. So I left about $7, just enough to cover the food and drink plus a small tip (which I honestly regret doing because of this guy's attitude). As I'm leaving I hear somebody say "Excuse me?" but I don't turn around and I just leave.

Probably not the most tactful thing I could do but that whole experience was so unpleasant. I don't think I'll go back there, not because of the food, but because I don't want to risk running into that specific server again.

submitted by /u/PastelWitchNamedDot
[visit reddit] [comments]
  • Show original
  • .
  • Share
  • .
  • Favorite
  • .
  • Email
  • .
  • Add Tags 

So yesterdaymorn a ran to the pharmacy (5mins away) to get my anxiety meds before DH was gone all day. I wouldn't have been in a good place without them taking care of my 3 kiddos all day. It ended up taking me 30 mins because omw out, I saw a young girl, with two toddlers and another store employee helping her clean up because her littlest girl had puked all over. Looked like a massacre...... I offered to help as I have been in her shoes before, it can be overwhelming alone. The employee grabbed the RX for her baby (she was hesitant to give me, an absolute stranger, her kids info) So while the employee left her with wipes, spray, and paper towels, I grabbed sprite, Pedialyte, saltines, a chocolate bar, trashy magazines, a car air freshener, and a chocolate milk for her other daughter. I figured something for her, even as simple as a candy bar and a magazine, would be nice. I know I would appreciate it, even if I didn't really like whatever candy it was. I honestly just thought "what would help me out if I was cleaning up a pukesplosion?" And grabbed a few things. She cried when I brought her the bag, started the cry/laugh at the contents, specifically the air freshener. She then followed by apologizing a bunch for not trusting me to get her kids' meds because I was obviously not a serial killer. I just told her I get it, I have 3 littles, I understand the struggle! By this point Mt. Barficus was asleep and the older one was begging for the choc milk. I said good bye and good luck, but the whole thing took at least 15 extras mins. After the employee brought out the meds, the person continued to help her clean up her kids puke. Might I add she had these two kids crammed in a late 80's style Honda, the ones with the square body features. So it doesn't take much projectile vomit to literally get EVERYWHERE in her car... This lady was iron clad. Got right in there, didn't plug her nose or gag. I was very impressed. I am sure none of what she did for the girl was in her job description, but she didn't complain. We need more compassion like that in the world. I live close to and go regularly to this pharmacy, so I'm going to pass on the commendation to corporate and make the emplpyee a card. After the fact I felt bad I hadn't gotten some sweets for the employee, because what she did was damn good customer service.

submitted by /u/angelfishfan87
[visit reddit] [comments]
  • Show original
  • .
  • Share
  • .
  • Favorite
  • .
  • Email
  • .
  • Add Tags 

So this all happened over the span of about a month.

Around mid to late April we decided to start up our air conditioner, since the summer heat was coming in and we live in a pretty hot area. We noticed after letting it run for around an hour that it wasn't actually cooling down the house and I immediately went into troubleshoot mode. We hadn't used it in months and we made sure to replace the filter beforehand so I knew the issue was hardware related. We get to looking around and I found a few different possible problems our unit could be experiencing. It was nothing we could self diagnose and fix so I call up an ac repair business in our area, explain the issue and schedule an appointment for one of their techs to come out and take a look. Guy comes out, does what ac techs do and ends up telling us that our evaporator coil was corroded and that we'd need a replacement along with some freeon, because we were completely empty. They leave and return at a later date to replace the coil and fill our freeon and once done, we think we can rest easy and go on with our lives.

Queue the disappointment when about a week later I notice that there is water leaking from the ceiling in my bathroom, right above the tub. I originally thought it was just condensation from my shower but I quickly noticed that it would only happen when the ac was running or right after it would turn off. We call the company back, explain the situation and the send a guy to look at it. He goes up into our attic, where the unit is, checks the coil, says he flushed the pipes (presuming they were clogged, preventing condesate from draining into our backyard) and tells us that we should be good. Unfortunately we were not as a couple days later the leaking returned. We call again, getting a little annoyed at this point, seeing as this issue had never occurred before we had them come out to replace our coil and whatnot, and they send another guy. He says he rechecked everything they've done and can't find any issues. At this point the leaking had caused a golf ball sized hole in the area it was leaking from, so it was clear it was getting worse. Before the guy leaves, he says they'd send a "more experienced" tech to look at it and hopefully he can help. The experienced guy comes, looks around, makes a lot of noise eventually winding his way down to telling us that we need to replace our entire unit as the coil they used was "too big" for it and that was causing our leaking issue.

Of course we are upset as we paid over $1500 for the replacement coil and installation and were assured multiple times that the issue was fixed. He says he talked to the manufacturer and that they also confirmed that the unit needed replacement. We were beginning to get a bit skeptical at this point as he kept trying to reemphasize that there was absolutely nothing else they could do and that getting a second opinion would be pointless. We told him we would do so anyway and he left, quoting us a $1700 price for the replacement service.

At this point we are highly irritated, as they said we only needed a replacement coil and somehow we end up at having to replace the whole unit. It's been about 3 weeks of this at this point and we just want a better solution. We end up contacting another company and they say they'll send someone after the holiday (the 4th of July) so we end up cutting the ac off and had to endure the 90+ degree heat of our town for a few days until then. The guy comes, and not 20 minutes after getting to work, tells us that the coil the other company installed was faulty and that there was about a pound of freeon missing (we had been told by company 1 that they filled it completely). He tells us that the first company also neglected to check and replace other parts that most companies clean and replace every time they have to open a unit and mess with things. We confirmed this for ourselves by going into the attic with him to look at things. He says that his company will replace the coil and give us that extra pound of freeon, totaling about $273 or about a fifth of the price for the first company. He speeds up our fan, giving us about two days of ac usability, before he returns to fix the rest. When he returns, he gets right to work and once done, everything seemed fine, but the leak would return the next day. We had to shut it off and go about another week with no ac, but when the guy finally returned, he seemed like he might've had a better idea of the problem, as they had done everything they could think of. He goes into the attic, looks around for about 20 minutes and returns telling us that he located the likely cause of the leak even though they had done everything they normally do to fix those issues.

It wasn't the coil having issues like before but a HOLE that had been put in some of the foam-work attached to the unit and some air ducts. He aligned the most likely cause to one of the technicians (Presumably the first one) from the first company, leaning on that material while up there and poking a hole into it. I won't say it was on purpose but for all I know they could've done it to try to make us upgrade our unit through them. Point is, the hole was collecting condensation and running that water along the ducts to right above my bathroom ceiling. He re-taped that area with industrial tape and we thanked him for everything, he was a very smart and resourceful professional, who really seemed like he wanted to help. He left and we have not had a leak for about a week now.

The leak ended up causing more damage than just the hole though. There is also a visible bulge to the ceiling above my tub now, which popped out both the led light fixture and a vent (they aren't hanging, just don't lay flush like they should). We contacted the first company to repair the damage, since they said they would after they originally took a look at it. We even went to the BBB just to make sure they knew we wouldn't let it go. They eventually agreed and we scheduled a repair date, which was supposed to be last this last Friday, between 9 and 11. They didn't show, we called and they said we weren't even on the docket for the day or any other day. We were furious of course and let them know that even though the original complaint was closed at this point ( we let it run out after we got them to agree to fix the damage) we would be filing a new one. The more experienced tech that quoted us the $1700 price from before called back and left a message trying to blame it on some error, but we don't quite believe that so we haven't had contact with them since, about 2 days. I'm not sure how we are going to go about repairing the ceiling but this company's techs just seem a bit shady or more so incompetent. I'm no expert and won't feign to be but I don't see how they did not realize they damaged that foam work like that. The second company's tech even told us that there was no reason for them to even be rooting around that area in the first place. For the time being though, I have a bulging hole in my ceiling.

TL;DR Incompetent ac repair company caused us more headache than they were worth, competent ac repair company fixed the issue in less that half the time and it turned out the incompetent company caused the problematic damage in the first place.

submitted by /u/Devilarms14
[visit reddit] [comments]
  • Show original
  • .
  • Share
  • .
  • Favorite
  • .
  • Email
  • .
  • Add Tags 

My Mom and I went to see The Lion King at the earliest Imax showing, which was supposed to start at 11:20. We entered the theatre a few minutes before 11 and it was pitch dark, nothing was on the screen. at 11:06 I was getting suspicious about the fact that the pre-show hadn't started yet. There is usually filler stuff playing between films where they give behind the scenes tidbits on upcoming movies and play games where you can win points with the phone app. For the first time in all my movie-going experience, there was no pre-show playing. I started to wonder if somebody forgot to set up the movie and someone would end up having to go ask them to fix it (similar things have happened to me before but never before have I seen the problem be that there was simply nothing playing at all). At 11:19 the ceiling lights finally came on and we saw a woman return to the row in front of us and inform people that she had gone to alert the staff there was no light. 11:20 rolled around and I was seriously considering beginning to sing Circle Of Life myself but my Mom didn't seem to like the idea. A few minutes later the previews began and the screen was glitching a bit. Thankfully the glitch stopped before the film started. We suspect the theatre staff forgot to set anything up in the theatre until somebody complained about the lack of light.

TL;DR there was no pre-show and the movie started a few minutes late, we suspect the theatre staff didn't realize they forgot to set up the theatre until the last minute.

submitted by /u/QueenElsaArrendelle
[visit reddit] [comments]
  • Show original
  • .
  • Share
  • .
  • Favorite
  • .
  • Email
  • .
  • Add Tags 

So I ordered a movie and a book from a online website which is really good but has a problem with my address but they already had delivered successfully to my house a few times so that is not a reasonable excuse. The point is that my package didn't arrived on the appointed date so I had to contact customer service after 10 minutes they said that they will try again tomorrow.

The next day surprise I get a call from the courier saying that he couldn't deliver the package due to some problem but he will be at my address the following day at 8 am so I agreed since I live in a condo complex security could receive it for me although I was awake at that time due to a course but whatever.

8am roll around and surprise nothing.... So I had to call again and they told me that it was on its way and bla bla bla I know that customer service can't resolve this only the courier can but the courier pretty much lied to me (Note: I understand that they may have problems but I already received packages from them so they couldn't use that excuse) then like 30 mins passed and I'm notified that my package arrived received by some Joe Smith (not his real name) so I went with security and surprise NO PACKAGE and NO JOE SMITH WORKS HERE.

So now I was pretty pissed so I call for the last time and they told were they delivered the package and it was like a 30 min drive away from my house, after going with the same bs that they will try to deliver it correctly this time and all of that I should be receiving my package in one or two days :D

I'm not happy about it but whatever I have to wait not that I have other options.

submitted by /u/barto9991
[visit reddit] [comments]
  • Show original
  • .
  • Share
  • .
  • Favorite
  • .
  • Email
  • .
  • Add Tags 

I was shopping at a large retail store, that is famous for wearing blue vests and yellow asterisks in the store logo for some freon as I needed some when my car ran out. I live in Minnesota and it has been very hot this week and we need our air conditioning in the summertime. I work as a courier, so I have to spend all day in my car and feels like I am being cooked alive. I choose this store because it was very close by and I suppose I could have gone to an auto parts store instead, but how would I know this was about to happen?

Here is our cast:
Me = Op
SP = Random Salesperson
SM = Store Manager

So, I was on my way to the auto care section, when a random guy stops me.

SP asks me: "How fast is your wi-fi?"

Now a little bit of r/ IdontWorkHereLady ensues. I assume this random guy thinks that I work here because I get this a lot, as I said before I work as a courier and was in full uniform with my badge clearly displayed, I was planning on going right back to work immediately after this errand. I get paid on commission and I just received an order on my courier app, so I was eager to get back to work. If any of you work for a courier or even restaurant delivery service, then you know what I am talking about.

Me: "I don't work here" (I am programmed to say that these days, because I do get this a lot).

SP: "I know you don't work here. How fast is your wi-fi?"

At this point, I look at what he is wearing and he is all dressed up and now I assume he is a manager asking if I need help, but then I realize he was asking me how fast my wi-fi is because he is a random salesperson and trying to sell me services.

Me: "I don't have time for this, I am on the clock" (a lie, I am a contractor, but still considered myself to be working, since was supposed to be a quick errand).

SP: "Who is your service provider?"

Me: "CenturyLink, but that's the only service we can get in our area" (this part is true).

SP: "If you can tell me your address, I can tell you if our services are available for you."

Me: "I don't have time for this, I am on the clock."

SP: "This will not take that much time, I just need your address."

Me: "But I can't get any other service in my area."

SP: "This will not take very long, just tell me what your address and we can get you on your way quickly."

This is where things get interesting, I become the irate customer. I don't normally become irate, but I know what is going to happen here and this is where I lose it. I don't like pushy salespeople. The bottom line is if you push me, I push back.

Me: "You may tell me this is not going to take much time, but if I give you my address and I if am eligible for your service, you are going to waste more of my time trying to sell me YOUR services. I am not stupid, I know how this works." (I was a telemarketer to a couple of months, before I went back to being a courier, so I knew where this was going.)

SP: "I promise you, this will not take too much time and I and not here to sell you anything." (Note: anytime some tell you that they are not trying to sell you something, usually means they are trying to sell you and just trying to keep your attention long enough for you to change your mind.)

Me, yelling at the SP: "I ALREADY TOLD YOU I DON'T HAVE TIME. I ARLDAY TOLD YOU, I CAN'T GET ANY OTHER SERVICE WHERE I LIVE! STOP TRYING TO SELL ME YOUR SERVICE AND GO AFTER SOMEONE ELSE, YOU ARE NOT GOING TO SELL ANYTHING TO ME TODAY OR ANY OTHER DAY!"

This is when the store manager shows up.

SM: "What is going on here?"

Me to SM: "He is trying to sell me services, and I tell him that I don't have time for this and that I need to get back to work, but he keeps on insisting for my address even when I tell him we can't get any other services in my area." (I am trying to be reasonable to the SM because I know he does not get paid enough to deal with this crap.)

SM to SP: "Is this true?"

SP: "All I was doing is trying to see if we can get him better service."

SM: "I will deal with you later."

The SM then turns to me and asks: "Is there anything I can help you with?"

Me as a point to my phone as I had the item pulled up on the store's app: "I was looking for this item and I need it really bad, so I can get back to work."

The SM must have known I was a courier because he saw my uniform and helped me in the auto care department and got the freon. I thanked him and went on my way.

I went to the self-checkout line to pay for the freon and by the time I was on my way out the door, I saw the SM escorting the SP and his co-worker out the front door. The two salespeople were trying to convince the SM to let them stay, but were reminded that they were warned before about harassing customers who clearly were not interested in buying their services. I guess the SM didn't want this to reflect badly on his place of work.

Note: I knew I could have just given the SP my address and then he would just leave me alone after finding out that they wouldn't service my area, but I wanted a chance to stand up for myself and to tell a salesperson off. I take so much crap in my life, so I figured who better to give crap back to then a random SP who actually deserves.

submitted by /u/thylorion
[visit reddit] [comments]
  • Show original
  • .
  • Share
  • .
  • Favorite
  • .
  • Email
  • .
  • Add Tags 

It’s wedding photos and two weeks after the event I get a message saying she is giving me my album unfinished but she’s still editing. A lot of time has passed and when I message asking about the finished album she said she gave it to me already!

I check and nope still the same so I tell her I’m missing photos. Get another message about the album Said I never did anything. I told her because I was under the assumption it wasn’t done. Then I get a message of a contract to get my photos unedited. If you weren’t going to edit more then just say that in the first place!

So now I’m trying to figure out to send the file she sent signed.

I also realize that I should have responded but normally there’s another message coming when you hear ‘but I’m still editing’.

submitted by /u/piranhaattacks
[visit reddit] [comments]

Read for later

Articles marked as Favorite are saved for later viewing.
close
  • Show original
  • .
  • Share
  • .
  • Favorite
  • .
  • Email
  • .
  • Add Tags 

Separate tags by commas
To access this feature, please upgrade your account.
Start your free month
Free Preview