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It is not just large organisations that face the risk of attacks on their information technology systems.  Small organisations are also targeted by criminals as they frequently have less elaborate defences or, in some cases have done very little to prepare themselves for any kind of attack.

In 2018 there was a big rise in smaller companies being targeted and that trend is continuing to rise in 2019.

  • Cyber-attacks cause:
  • Financial damage – costs that you cannot get back or sometimes cannot insure against
  • Damaged reputation – bad news about your organisation makes potential clients more cautious about using your services/products
  • Computer downtime – reducing efficiency and productivity
  • Temporary closure of services or product runs – resulting in you losing business or failing to meet deadlines
Doing nothing to prepare for possible cyber criminality is not an option.
Somethings are simple to do, just ensuring your staff change their passwords frequently for example but other actions require a more thorough approach.  To make your response effective you might think about the following:
  • Where are your key vulnerabilities?
  • What back-up systems do you have in place in case of a loss of data?
  • Do you rely on cloud-based systems or your own server?
  • What assets do you have, how are they used? (include computers, laptops, mobile phones)
  • Have your policies in place for accessing the internet, setting up and changing passwords, email use?
  • Do you limit access to compartments of your data only – or can everyone see everything?
  • Do you ever let external agencies or individuals have access to your systems?
If you are unsure of the answers to the above, or if these questions suddenly make you realise that you have no or very little controls in place then perhaps a review of arrangements is a priority for your organisation.  This becomes doubly important if data handling and protection is something your clients expect you to undertake securely.

There are no quick fixes to addressing any issues you have – and don’t believe anyone who says there are.  One improvement option is to use the international standard for information security – ISO 27001.  Like other standards it requires, as a first step, a review of current arrangements and the identification of vulnerabilities.  The standard then sets out key controls that you need to demonstrate are in place.

If ISO 27001 is something you want to find out more about then just get in touch with QCS International and we can explain what training and consultancy services we can offer.

Please don’t become a victim of cyber security crime.  Take the time to explore the avenues of vulnerability and take the first steps to combat the possibility of security breaches.  The cost of doing nothing can be considerable.

The post How Safe is your Company from Cyber-Attacks? appeared first on QCS International.

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ISO 45001, the new international standard for health and safety management, has now been live for 12 months.  Following the same structure as other management system standards such as ISO 9001 and ISO 14001, the new benchmark for health and safety delivery is slowly but surely replacing the old British standard OHSAS 18001.

If you already have ISO 9001/ISO 14001 then the introduction of the new ISO 45001 should not be arduous.  Much of what is in the standard (in comparison to OHSAS 18001) reflects the need for risk-based management, context, interested parties and worker participation.   None of these should create a barrier to the introduction of the new requirements.

ISO 45001 does not require ‘transition’ from OHSAS 18001.  It is not an update, but a completely new standard.  Most certification bodies have taken the view that if you have OHSAS 18001 then the leap to ISO 45001 is not too great to require a stage one and stage two certification visit – instead they offer ‘migration’ across to the standard.  Simply, you need to ensure your OHSAS 18001 system is fully implemented and then adjust/add to this to meet any changes the ISO 45001 standard introduced.

Key changes include:

  • Greater emphasis on worker participation and consultation (including commitment to this within your health and safety policy)
  • Understanding the context of the organisation – what internal and external issues will affect the ability of the management system to work effectively (this should not be a problem for companies already covering this with ISO 9001)
  • New requirements to understand the needs/expectations of interested parties and workers

Note, what you DO NOT have to do includes:

  • Removal of the ‘management representative’ as described in OHSAS 18001 but not referred to is ISO 45001. Having a member of staff responsible for H&S management remains a requirement of the standard
  • Remove existing manuals, instructions etc. ISO 45001 (as other updated standards) have no mandatory manuals, procedures etc. But if you have some and they work well for you, then retain them!
  • Change current health and safety arrangements – the standard may have some new elements but the basics of understanding risk/hazard and implementing controls continues. It can offer an opportunity to review/refresh existing arrangements – but if they are not broke, don’t fix them!

QCS has consultants and trainers able to take you on the journey to ISO 45001 certification – whether you be migrating from OHSAS 18001 or installing a health and safety system for the first time. Our training offers introduction to the standard as well as auditor courses (and auditor migration for those previously only working within OHSAS 18001). We can also have a consultant work with you to ensure you develop and implement all that you need to achieve certification – something we guarantee to achieve first time (with your UKAS accredited certification body).  Contact us to find out what we can do and to receive a bespoke quote. Tel: 01236734447.

The post ISO 45001 – One year old! appeared first on QCS International.

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Where to start …

It is important to prove to your clients (both internal and external) that you are ‘secure’, compliant with all applicable legislation and can provide them of assurance in how you handle their sensitive information.

The management of information in your business can be achieved by following both the requirements set out in the ISO 27001 Information Security Management Systems standard itself, by considering specific risk(s) in your organisation and by adopting the controls it lists.

There is a requirement to consider the applicability of controls ranging from establishing policies to conducting information security reviews. Justification for inclusion of controls, or not, is to be stated.

We’re often asked, where do we begin?

Step 1 – By conducting a gap analysis an organisation can establish what is already in place and then include it in the system or adjust it where necessary to show conformance with ISO 27001. This is usually easier than trying to do everything from scratch.

The gap analysis shall suggest what procedures need to be changed/introduced, what controls are necessary for ISO 27001 certification, training needs for staff and the development of a system to review and check the effectiveness of controls introduced.

Consider:

  • how information is processed and stored, what procedures are in place and are they effective
  • review assets used to manage data – are physical controls suitable and is software and less tangible elements robust
  • check awareness amongst employees on their responsibility for information security – do they need training and do they need to have
  • clear instruction on their role
  • determine what actions to take to address gaps

It can be daunting to start the process, however, the cost of ignoring risk, no matter how small, can be considerable.

Planning starts with training so that employees fully understand what is required. The first place to start is with a day’s training to understand the application of ISO 27001. To have it broken down and explained by qualified ISO 27001 trainers and consultants and to let this lead you to understand if your organisation is fully compliant or not.

Information on all ISO 27001 IRCA registered courses can be found at www.qcsl.co.uk

The post Preparing for ISO 27001 appeared first on QCS International.

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ISO 13485 QMS requirements and FDA’s QSR to Merge.

Medical device companies need to be adept at negotiating different regional regulatory requirements. They have become accustomed to the complexities surrounding varying requirements and establishing processes to cope.

It had been suspected, given the changes introduced in the 2016 version of ISO 13485, that harmonisation with US requirements was at the front of the technical committees mind.

The new version of the standard shunned Annex SL, applied in the new version of ISO 9001:2015, in favour of the existing standard format.

FDA press officer Stephanie Caccomo is reported as stating: “With the publishing of the ISO13485:2016 revision, there has been industry evaluation of the regulatory requirement linkages to the standard. In the spirit of global harmonization of quality management systems, the FDA is considering an evaluation/mapping of the 13485 clauses to the appropriate U.S. regulatory requirements.”

This is a welcome development for the medical device industry, simplifying the requirements for quality management systems.

For once, things might get a little simpler.

The post Can’t We All Just Get Along? appeared first on QCS International.

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OUT WITH THE OLD …………………… (OHSAS 18001:2007)
IN WITH THE NEW ………………….. (ISO 45001:2018) WHEN ?
  • 12th March 2018 – ISO 45001 was published
  • March 2021 – OHSAS 18001 will be withdrawn
  • Currently Certified to OHSAS 18001? – 3 years to migrate to ISO 45001
WHY?
  • ISO 45001 will follow common terminology and structure of Annex SL
  • Easily integrated with other management systems, such as ISO 9001 and ISO 14001
  • ISO 45001 enables organisations who trade internationally across geographic areas
  • ISO 45001 will be a truly international management standard
WHAT IS NEW ?
  • Organisations MUST consider what external risks exist
  • This means not only looking internally but at any impacts on the wider society
  • Annex SL will focus the organisation on Context, Role of Top Management and Employee contribution.
  • Health and Safety integrated into both organisational structure and additional management systems
  • Accountability for Health & Safety responsibilities will NOT be solely with the Health & Safety Manager but integrated into business operations.
BENEFITS
  • Clearer and improved requirements and clauses
  • Employee participation into core Health & Safety Management Systems
  • Simple integration into ISO 9001 (Quality), ISO 14001 (Environmental)
  • Top Management involvement
  • Organised risk management to reduce hazards and risks
  • “Context of Organisation”
  • Clear understanding of internal and external drivers
  • Clarity on company planning and objectives
  • Clear and unambiguous process for managing outsourcing of contractors for reduced risks
QCS Works with some of the first Scottish Companies to gain ISO 45001 on 12 March 2018

QCS International is proud to have worked with both companies to ensure implementation and integration of the new ISO 45001 International standard was a seamless process into their existing management systems

Congratulations to:

OKI and OPG OPG

QCS International have been working with OPG, one of Scotland’s leading suppliers of vehicle graphics solutions, for over 8 years. Health and safety concerns were always of paramount consideration to OPG, and QCS assisted in the development of health and safety management system to achieve OHSAS 18001.

Aiming to be at the forefront of new developments, OPG has sought to become one of the first companies in Scotland to achieve certification to ISO 45001. Given that certification bodies seek exemplar clients to assist in the development of their auditor skills, OPG was chosen to be a leader in ISO 45001 Certification Programme. We are pleased to have worked with them and very happy to see them awarded this certification on the day of its publication!

OKI

OKI UK Ltd in Scotland manufactures Original OKI Consumables used in OKI’s pioneering digital LED printers and MFPs for professional in-house printing and OKI’s robust dot matrix printers for multi-part forms and invoices.

QCS supports OKI UK; the company uses our services to ensure ongoing compliance for environmental regulations (ISO 14001) and for health and safety requirements.

The new ISO 45001 standard includes a requirement to commit to and to achieve all relevant compliance obligations and we are happy to have assisted OKI UK to achieve certification to the new standard on the day of its publication. 

QCS International Ltd

We are the experts to ensure you gain the full benefits that can be achieved through certification to management system standards. ISO 45001, as the first international standard for health and safety management, is the best way to have your organisations health and safety arrangements recognised here and throughout the world.

For companies with OHSAS 18001 QCS is able to offer a full migration service to ensure you meet the new, updated requirements that ISO 45001 contains. Our fixed-price service reviews your arrangements and then delivers a bespoke action plan to address any gaps or weaknesses in your current systems. Just call us today for a quotation.

If you are new to health and safety management systems, then the introduction of this new standard gives you a great opportunity to develop health and safety management arrangements now to gain early certification to the standard. There is great commercial and regulatory advantage to being one of the first to gain certification. QCS is able to assist you with consultancy support and training to meet the requirements of the standard.

Migration

If you are migrating from OHSAS 18001 to the new ISO 45001, QCS suggests that you are aware of the following changes, and avoid some obvious pitfalls:

  • Do not think what you already have is not fit for purpose! Much of OHSAS 18001 requirements have been adopted in ISO 45001 – so do hold on to much of what you already have (QCS can advise). Do not throw anything away!
  • If you have made transition to the new ISO 9001 or ISO 14001 then there is lots of commonality with ISO 45001. However, do not assume that they are completely identical!
  • If you have certification to ISO 9001 and/or ISO 14001 then the most obvious approach is to now have an integrated management systems. Combining elements of each reduces overall resource requirements
  • Do not leave things too late! With three years to complete transition you may think that there is nothing to worry about. Experience shows that this is dangerous and that the sooner you take action the better. Some companies are now struggling with completion of ISO 9001 transition this year, for example.

The post Launch of NEW ISO 45001:2018 appeared first on QCS International.

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As a Contact Centre, how can you ensure you are managing risk and are compliant with current legislation on data handling and protection?

Whatever services you provide, you hold complete responsibility for the data you receive, process, store and destroy. To fully demonstrate your commitment of good information security to stakeholders, and to deliver sector-leading, secure and efficient services, consideration should be given to achieving ISO 27001 certification. The award of this certification recognises your adoption and implementation of international best practice in information security.

Should your organisation already have ISO 9001 for quality management it is simple and easy to integrate ISO 27001 for Information Security in to your current arrangements (likewise, if you have ISO 27001, you can add ISO 9001 if this is not in place).

Core to the ISO 27001 approach is risk management; the identification of the risks your organisation faces, the adoption of suitable controls and ongoing checking on the effectiveness of these controls. The objective of such an approach is to deliver and demonstrate continued improvements in information security. The data and information assets you hold are liable to potential threats, both internally and externally. Managing the risk ensures that your organisation holds on to its reputation for safeguarding the information of your clients.

What are the features of ISO 27001?

  • Plan, Do, Check, Act (PDCA) Process Model – as with all management system standards
  • Process based approach – understanding how different elements of your organisation fit together and where these generate risk
  • Application of controls – to address the risks and to improve information security
  • Information Security and not just IT Security (the standard provides a framework for a wide range of controls)
  • Information Security to cover people, processes and technology
  • Certification is worldwide– and it provides your clients with assurance that you manage risk effectively

Step 1 – By conducting a gap analysis an organisation can establish what is already in place and then include it in the system, or to adjust it where necessary to show conformance with ISO 27001. This is usually easier than trying to do everything from scratch.

We find in our work that many organisations are already meeting many of the requirements within their own procedures and arrangements. A gap analysis measures these against the standard and makes recommendations on what must happen if certification is to be achieved. The output of such analysis tends to be an action list.

The gap analysis shall suggest what procedures need to be changed/introduced, what controls are necessary for ISO 27001 certification, training needs for staff and the development of a system to review and check the effectiveness of controls introduced.

The kinds of documentation and action required to lead you to conformance with the standard include:

  • Issuing and adoption of Information Security Policy
  • Establishment of key information security objectives and measures – to demonstrate improvement and to drive change
  • Review and adoption of effective procedures for HR, IT systems, Admin, Finance and Software
  • Understanding your assets, and how these are to be managed
  • Adoption of applicable controls as described within ISO 27001
  • Risk Assessment procedures
  • Audits, inspections and reviews on the effectiveness of arrangements
  • Management Reviews – making decisions on changes and improvements

It can be daunting to start the process, however, the cost of ignoring the risks to your information security systems, no matter how small, can be considerable. QCS International can help you to understand the process and ensure you have the necessary skills to manage the system yourselves.

What are the benefits of ISO 27001?

  • You systematically identify and manage all your information security risks
  • You have systems in place to help deliver compliance with legislation, such as GDPR
  • You have recognised certification, providing assurances to your clients
  • You can market the strength and reliability of your systems
  • Be the best you can be in your industry

Perhaps the first place to start is with training to understand the structure and key requirements of ISO 27001. This will help you see where you are and where you need to go.

The post The Steps to ISO 27001 Compliance in Contact Centres appeared first on QCS International.

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Many law firms are already registered to ISO 9001 for their Quality Management Systems and seeing the benefits of a solid, process-based system across their business. Increasingly as firms handle sensitive data on behalf of clients many legal practices are seriously considering a framework to control their risk, compliance and governance in relation to Information Security.

ISO 27001 is the International Standard for Information Security and after several high-profile data breaches coming from blue chip organisations, social media outlets and the legal profession, it may be that the time is right for you to investigate the benefits of an International standard to manage the risks to the data you hold.

Law firms actively manage and comply with Data Protection and GDPR and often defend those organisations found to be in breach of the regulations and legislation. To identify, consolidate and manage risks associated with Information Security within their own practices would certainly demonstrate commitment to client’s data confidentiality. Achieving Certification to ISO 27001 would demonstrate such a commitment.

What are the benefits for your law firm?

  • A management system to ensure management of Information Security risks,
  • Compliance with legislation including GDPR,
  • Internationally recognised certification,
  • Marketing benefits through the provision of assurance to your clients.

Within a law firm the most valuable asset is information: how you store it, use it, retain it, share it and archive it ALL within a secure system. Using a systematic and process-led approach allows you to protect information from risks and threats – this can only be done by firstly identifying ALL risks and threats to your clients and your business and then applying suitable controls. ISO 27001 provides the framework in which this can be achieved.

Fraud, cyber-attacks, data leaks and information access are big business for fraudsters and you only need to read the daily newspapers to see how this is affecting banks, insurance providers, social media, legal profession and many ordinary citizens. Certification helps firms demonstrate to their clients how their firm:

  • Protects their clients and reputation
  • Ensures secure exchanges of information
  • Avoids financial penalties
  • Meets the needs of partners and stakeholders
  • Achieves international regulatory compliance

A vast number of organisations in the UK already have robust Information Security systems and many are already certified to ISO 27001. It is now unsurprising, therefore, that they would expect their lawyers and counsel to demonstrate the same standards in securing data they have already in place.

Many calls to QCS have the following questions on information and date security.

  • How do we prove to our clients that their data is secure?
  • What does secure data mean for us?
  • How do we prove we are compliant?
  • How do we identify what are risks are?
  • How do we manage these risks?
  • What do we do next?

An example of risk that we all now know about
The Panama Papers are 11.5 million leaked documents that detail financial and attorney–client information for more than 214,488 offshore entities.

The leaked documents were created by Panamanian law firm and corporate service provider Mossack Fonseca; some date back to the 1970s.
The company informed clients on 3 April 2016, that files had been obtained through a hack of the company’s email server. Forbes has suggested that the firm’s information security was poor, running old versions of key tools, and other vulnerabilities.

At QCS, we are often asked, where do we begin?

Step 1 – By conducting a gap analysis an organisation can establish what is already in place and then include it in the system, or adjust it where necessary to show conformance with ISO 27001. This is usually easier than trying to do everything from scratch.

We find in our work that many organisations are already meeting many of the requirements within their own procedures and arrangements. A gap analysis measures these against the standard and makes recommendations on what must happen if certification is to be achieved. The output of such analysis tends to be an action list.

The gap analysis shall suggest what procedures need to be changed/introduced, what controls are necessary for ISO 27001 certification, training needs for staff and the development of a system to review and check the effectiveness of controls introduced.

The kinds of documentation and action required to lead you to conformance with the standard include:

  • Issuing and adoption of Information Security Policy
  • Establishment of key information security objectives and measures – to demonstrate improvement and to drive change
  • Review and adoption of effective procedures for HR, IT systems, Admin, Finance and Software
  • Understanding your assets, and how these are to be managed
  • Adoption of applicable controls as described within ISO 27001
  • Risk Assessment procedures
  • Audits, inspections and reviews on the effectiveness of arrangements
  • Management Reviews – making decisions on changes and improvements

It can be daunting to start the process, however, the cost of ignoring the risks to your information security systems, no matter how small, can be considerable. QCS International can help you to understand the process and ensure you have the necessary skills to manage the system yourselves.

Find out more by attending one of our ISO 27001 courses or giving us a call to see how we might be able to assist.

The post ISO 27001 Meeting the needs of the Legal Profession appeared first on QCS International.

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Having survived the maelstrom of awareness training and activity leading up to the implementation of GDPR in May 2018, organisations holding data have had a lot on their plates in recent times.

As many organisations are starting to realise, the wider management of Information Security is not a quick fix but a cycle of continual development and testing. Thankfully, there’s an existing framework in ISO 27001:2013 on which to build.  This is the management system that provides assurance to you and your clients that you are identifying vulnerabilities and controlling threats in a systematic way.

A component of your business may be that you regularly receive, control or capture personal records or other data for your own staff, clients or members of the public.  Perhaps you develop software and systems or perhaps some of the updates from the ICO (Information Commissioners Office) have led to a focus on cyber security?

A fully implemented ISO 27001:2013 Information Security Management System provides your organisation with structure to manage the risks of handling your data and requires robust mechanisms to be in place to meet regulatory requirements.  Having it independently certified provides further assurance to interested parties that the risk is being managed effectively. The outcome, if all is managed and implemented effectively, will contribute towards any ‘zero breaches’ objectives you have.

For those who are already registered to ISO 9001 you will find than ISO 27001 can be fully integrated within this management system. (Similarly, if you have ISO 27001 you can develop this to include ISO 9001 if you wish).

Achieving certification demonstrates commitment to keeping your clients’ data confidentially, together with complying with Data Protection Legislation of the UK and EU.

It’s all too easy to fall foul of UK and EU legislation and the fines and bad publicity as a result of a breach of security have very long reaching effects on your business – not just financial.

To find out more about preparing for ISO 27001 and to see what you can to develop a system to minimise the risks you face please go to Blog 2 in this series.

The post Information Security: ‘Zero Breaches’ through ISO 27001 appeared first on QCS International.

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In autumn 2018 the international standard with guidelines for management system auditing was updated.  This has implications to all auditors at all levels who are now expected to reflect a new approach to auditing

The ISO 19011:2018 – Changes include:

  • updates in terminology, ensuring better consistency across standards and recognising some of the new approaches to risk-based auditing
  • the addition of a new, seventh, principle of auditing,
  • minor alterations in clauses 5 to 7 on developing auditing programmes and how competences of auditors will be defined

Changes in terminology: 

Within the revision of the Terms and Definitions section, the revision includes:

  • the inclusion of the most important terms and definitions of ISO 9000:2015 such as: audit, audit team, management system, and risk. Note that there is now evidence to objective evidence and that it will be assessed objectively
  • the terms ‘documents and records’ have been replaced with ‘documented information’ and
  • ‘suppliers’ has been replaced with ’external providers’.

Clause changes –  ISO 19011:2018

The clauses (5, 6, & 7) within ISO 19011:2018 have undergone a complete update and re-organisation to reflect Annex SL structures and the updates to ISO 9001 etc.  Core to the changes is the consideration of a risk-based approach to auditing (the new, seventh, principle of auditing)– this means considering risks when developing the audit programme as well as when collecting evidence during an audit.  Auditors now should be asking themselves if risks have been identified and that they are being effectively managed within the scope of every audit they complete.

Auditor competencies has been updated in Section 7 which covers the overall competence of the audit team for each individual audit.  This includes expectation on knowledge and skills as well as achieving competence through experience and by audit delivery.

Importantly, from now on, audit team leaders are expected to possess the competencies to discuss strategic issues with the top management.  This will also have to be demonstrated during Certification Body Audits.

A new Annex A (which contains much that was in the old Annex B) provides further supporting information on a wide range of issues that will be of use to the auditor.  This includes human interaction (how auditors conduct interviews and get the best information from people, professional judgement (which partly comes from experience) and how we verify the information and evidence collected in the audit process.

To Summarise, the main changes in the ISO 19011:2018 standard include:

  • Updated terms and definitions so as to be in line with the definitions used in other standards;
  • The addition of the 7th principle of auditing – risk-based approach;
  • Additional information on managing an audit programme, including audit planning, audit programme risk, conducting an audit, elaboration of the generic competence requirements for auditors;
  • Expansion of Annex B (now Annex A), including the additional sections on process approach, lifecycle, professional judgment, audit risks and opportunities, audit leadership and commitment use of information and communication technologies during auditing virtual activities

“The focal point of the new version of the standard is the consideration of evolving technologies and the increased focus on risk.”  Auditor Training now becomes more important to your organisation than ever before….

The post ISO 19011:2018 – Key Changes appeared first on QCS International.

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QCS is proud to announce that we have recently completed a refurbishment and extension of our training facilities in Cumbernauld. Two new training rooms and an updated dining facility are now finished and being used to deliver a wide range of courses on management systems and management system auditing.

Our main training room can now accommodate up to 24 delegates in comfort. It also offers more space for group work and break-out sessions, ensuring that we can continue to deliver courses of the highest standard in the very best of surroundings. A new, smaller, more intimate training room is now also available for 8 delegates, allowing us to run courses with lower demand and fewer participants.

In addition to our training rooms we also have new, comfortable dining facilities in which delegates can take a break from the course, relax and spend time discussing learning points with fellow attendees.

All of our public courses take advantage of our new training rooms and bookings through to the end of 2019 are being taken. A full list of courses and booking instructions can be found within our website.

Call the office on 01236 734447 if there is anything we can do to help you determine the best course for you and your company.

The post New QCS Training Facility appeared first on QCS International.

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