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A special event showcasing how Norwich Airport is becoming more dementia friendly is being held on Friday, May 24th in support of Dementia Action Week.

As part of the airport’s commitment to supporting people with hidden disabilities, it will be hosting the information event alongside Age UK Norwich, the Alzheimer’s Society and Home Instead Senior Care.

For someone with dementia, travelling through an airport can be a frightening experience, something Norwich Airport, a member of Norwich Dementia Action Alliance (DAA), is working hard to change.

In partnership with other DAA members, the airport has developed innovative tools like a video walk-through so people with dementia and their carers know what to expect.

They are also encouraged to visit the airport before their day of travel so they can rehearse with staff exactly what will happen. Other changes have included improved signage, flooring and allowing more time for check-in.

Local people are invited to visit Norwich Airport on May 24th to see what it is doing to become more dementia friendly, and get information about dementia and support available to people later in life.

Jamie Price, Norwich Airport Security Manager, said: “We know that for some people with dementia, visiting public places such as an airport can be an overwhelming experience.

“Thanks to expert advice we have made a few simple changes to improve that experience for people with dementia and their families and we hope it will give them the confidence to visit the airport.

“Our mission is to make sure that those living with hidden disabilities and their families have the opportunity to enjoy their journey through our airport and receive all the help and support they need.

“We are committed to Norwich Airport being a dementia-friendly environment and are proud to be taking part in the information event. We encourage as many people as possible to come along on the day.”

Mark Johnston, from Home Instead Senior Care, said: “Almost all of us know someone affected by dementia and so we all have a reason to take action and learn more about it. When it comes to fighting dementia, awareness is key and we are passionate about supporting people to live well with dementia.”

The post Dementia information event at Norwich Airport appeared first on Norwich Airport.

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Norwich Airport has announced it will support the British Heart Foundation (BHF) as its Charity of the Year for 2019/20.

The one-year partnership will raise money to help the BHF fund life-saving research into heart and circulatory conditions such as coronary heart disease, stroke, vascular dementia, and risk factors such as diabetes.

Over the next year, passengers will be able to donate to the BHF in collection buckets found in the terminal and can also purchase BHF wristbands and keyrings.

Good-quality, unclaimed lost property at the airport will also be donated to the BHF’s retail stores to sell.

Norwich Airport staff have pledged their support too, with plans for a charity bike ride and a football tournament to help raise further funds. BHF will also offer CPR training to ensure that even more staff at the airport have essential life-saving skills, and the BHF Health at Work team will support the airport to promote a healthy and happy workplace.

Richard Pace, Managing Director of Norwich Airport, said: “With more than half a million people passing through Norwich Airport every year this is a great opportunity to fundraise for BHF and to promote healthy living and lifesaving skills to a much wider audience. Our partnership with BHF will create an enduring legacy in our communities and we can’t wait to get started.”

In Norwich, there are more than 14,000 people living with heart and circulatory diseases. These conditions claim an estimated 300 lives in the city each year.

Dawne Hart, Fundraising Manager for the BHF, said: “We are thrilled that Norwich Airport has chosen to support the BHF this year and we are looking forward to working closely with them over the next 12 months.

“One in four people in the UK die from heart and circulatory diseases and that’s why the research of the BHF into their causes, prevention, treatment and cure is so vital. The support of Norwich Airport will certainly help us in our mission to beat heartbreak forever.”

Norwich Airport employs around 280 staff. It is part of Regional & City Airports, the airport management division of Rigby Group plc which also owns and operates Coventry Airport, Exeter Airport and Bournemouth Airport.

For more information about charity partnerships or fundraising for the BHF, please contact Dawne Hart on hartd@bhf.org.uk.

The post Norwich Airport fundraising drive for the British Heart Foundation appeared first on Norwich Airport.

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Super Break Launches New Exclusive North Iceland Experience from Norwich International Airport for 2020

Super Break has launched a new programme of exclusive breaks to Akureyri, North Iceland – a destination previously unreachable direct from UK airports

Following the previous success of its ‘Incredible North Iceland’ breaks, short-break specialist Super Break has announced a new programme of getaways to Northern Iceland including a departure from Norwich International Airport departing on 7th February 2020 – which is available to book now with just a £49pp deposit.

These ultimate one-of-a-kind breaks offers holidaymakers from the East Anglia the opportunity to see the north coast of Iceland at its wildest and genuinely go off the beaten track with exclusive three-night experiences.

Still the only operator in the UK to fly direct to North Iceland, the new breaks all include exclusive regional flights direct to Akureyri, a three-night hotel stay and two excursions – including the chance to hunt for the spectacular Northern Lights and visit breath-taking Game of Thrones filming locations. All trips include a Lake Myvatn Adventure – Land of Fire and Ice Tour, which offers the chance to see the region’s magical terrain, including the Goddafoss Waterfall and the boiling mud pools of Namafjall.

Holidaymakers from East Anglia can also choose from a huge variety of unique experiences to add to their trip – including:

  • Myvatn Nature Baths – visit the ‘Blue Lagoon of the North’ and indulge in the relaxing geothermally heated water
  • Whale watching – head out to Eeyjafjörður with excellent chances to see the resident humpback whales, harbour porpoises and dolphins
  • Snowmobiling – explore Northern Iceland and see magnificent views of the surrounding mountains and the beautiful Krafla Volcano
  • Beer spa – discover the unique Bjorbodin spa and relax in a private room equipped with a beer bath and beer tap (providing unlimited beer!)

Flying with Titan Airways, who previously operated the 2018/19 programme, the Incredible North Iceland package has been designed to take care of everything customers need. All breaks are ATOL-protected and include transfers, hold bags, and two pre-booked excursions – as well as flights from their local airport.

Richard Pace, managing director of Norwich Airport, said: “North Iceland is a place of dramatic contrasts, from snow-capped mountains and glaciers to rugged lava fields and thermal spas. We are delighted that Super Break is once again offering such an exciting package from Norwich, giving passengers such an exclusive opportunity from their local airport.”

Chris Hagan, Director of Product Supply from Super Break commented: “We’re delighted to announce our new programme of breaks to this stunning part of Northern Iceland. Akureyri is a truly magical location for a short break and the unique location, diverse choice of activities available and the local hospitality have all been so popular with our customers. We are looking forward to offering more UK customers the chance to experience this trip of a lifetime next winter.”

To book, visit the Super Break website or call 01904 717392.

Incredible North Iceland – from £699* per person –

Discover Akureyri with Super Break’s Incredible North Iceland break – including three nights’ accommodation in a choice of hotels, transfer, plus two excursions: Northern Lights and Lake Myvatn Adventure where you can visit many of the region’s top sights such as Lake Myvatn, Goddafoss Waterfall, the boiling mud pools of Namafjall and a stop at Vogafjos working farm. There is also the opportunity to visit Myvatn Nature Baths – the ‘Blue Lagoon of the North’ or take part in a Snowmobiling Experience or Whale Watching (extra charge applies).

PRICE: From £699* per person including three nights’ accommodation at the Hotel Nordurland by Keahotels, Lake Myvatn Adventure – Land of Fire and Ice full day escorted excursion, Search for the Northern Lights escorted evening excursion, return airport transfers and return flights from Norwich Airport* on 7th February 2020.

*Airport tax applies payable locally at the airport

The post Super Break launches exclusive North Iceland Experience from Norwich Airport for 2020 appeared first on Norwich Airport.

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Silly socks for autism at Norwich Airport

Socks in every colour of the rainbow were on show at Norwich Airport on Friday (April 5th) as staff wore their silliest pairs to work in aid of people with autism.

As part of the airport’s commitment to supporting people with disabilities, staff joined Autism Anglia’s Silly Socks Day.

The annual event helps raise vital funds for the charity and awareness of autism within the community.

Jamie Price, Norwich Airport Security Manager, said: “Wearing silly socks may seem like a small gesture, but it goes a long way in supporting our mission to becoming as autism-friendly as possible.

“We know that for some people with autism, visiting public places such as an airport can be an overwhelming experience.

“Thanks to expert advice from Autism Anglia, we have made a few simple changes to improve that experience for people with autism and their families and hope it will give them the confidence to visit the airport.

“We are proud to have taken part in this fantastic event and had great fun wearing silly socks to work.”

Marisa Brennan from Autism Anglia said: “We are delighted to have been working with Norwich Airport in recent years, delivering autism training to them and helping them to enhance the experience of autistic individuals visiting the airport.

“From their personal one-to-one service to the pre-visit tours for those requiring to get to know the airport first, it is clear to us that Norwich Airport staff are demonstrating their desire and commitment to welcome the autistic community and make them feel as relaxed as possible.”

Autism Anglia has been providing specialist guidance to the airport since 2015, in order to improve the service provided to people with Autistic Spectrum Disorders (ASDs) and their families.

The charity provides valuable constructive feedback and positive steps have been taken to improve the airport services, including providing familiarisation visits prior to flying, a fast-track lane and an alternative, quieter route avoiding the hustle and bustle of airport shops.

In 2017 the airport signed the Autism Charter, demonstrating its commitment to aiding ASD travellers.

The airport regularly meets with Autism Anglia to ensure continued improvements and airport staff also undergo specialist training. Staff that have completed the training can be identified by Autism Anglia pins.

Norwich Airport has attended three events hosted by Autism Anglia with the aim to promote the Special Assistance service to people living with hidden disabilities.

The airport will be attending the Autism Anglia conference. Autism Anglia is hosting the conference and information day to bring together the local autism community and share knowledge and best practice.

This event is being held on Thursday 27th June 2019 at the University of Essex, Wivenhoe Park, Colchester, CO4 3SQ. The event will include key note speakers from autism professionals, a Q&A session, afternoon workshops and an autism marketplace offering over 250 delegates valuable information on other services and autism providers. https://www.autism-anglia.org.uk/Event/conference2019

Autism Anglia have published a brochure on how businesses and organisations can join the Charter and become Autism champions. Norwich Airport sponsored the production costs for the brochure.

The post Silly socks for autism at Norwich Airport appeared first on Norwich Airport.

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Passengers travelling from Norwich Airport can enjoy even more choice with the opening of a brand new Costa café and Navigator pub.

The new airside facilities are the latest stage in the transformation of the airport’s catering and retail offer.

The last nine months have included the opening of a brand new duty free shop, a new WH Smith and another Costa outlet in the airport terminal.

In December it was announced that TRG Concessions, part of The Restaurant Group, had been chosen to operate the airport’s catering outlets.

Richard Pace, Managing Director of Norwich Airport, said: “We are excited to welcome the new airside Costa and The Navigator as the latest additions to the terminal, which is fantastic news for passengers.

“It is part of our commitment to providing the best possible experience to the travelling public and offering them even more choice from their local airport.”

Nick Ayerst, Managing Director of TRG Concessions said: “The addition of Costa and The Navigator shows TRG Concessions’ ambition to give Norwich Airport’s growing audience the ultimate pub and coffee experience before their flight. We look forward to welcoming all who visit for years to come.”

The new airside Costa and Navigator, TRG’s own pub brand, have opened hot on the heels of the landside Costa outlet, which opened in December 2018.

WH Smith also opened its brand new airside shop in December, following a refit of its landside store.

In June last year the airport’s brand new World Duty Free store opened following an extensive two-month refit, providing 200 square metres of walkthrough retail space operated by global travel retailer Dufry.

Norwich Airport employs around 280 staff and handles more than half a million passengers a year.

It is part of Regional & City Airports, the airport management division of Rigby Group plc which also owns and operates Coventry Airport, Exeter Airport and Bournemouth Airport.

The post New café and pub open at Norwich Airport appeared first on Norwich Airport.

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Business leaders from Norfolk and Suffolk discovered the benefits of connecting regional economies on a recent trade mission to the South West.

A delegation of 20 visited the area to learn more about its nuclear power and food and drink sectors, and to seek mutual business opportunities.

After flying from Norwich Airport to Exeter Airport, the delegation visited Hinkley Point C nuclear power station in North Somerset – the largest construction site in Europe – and the family-owned Trewithen Dairy in Lostwithiel, Cornwall.

With many similarities between the regions, including the thriving food and drink sectors and the design of Hinkley C being replicated at Sizewell C in Suffolk in the near future, the visit was hailed a great success.

Richard Pace, managing director of Norwich Airport, said: “Once again the importance of connecting regional economies and the opportunities for partnership between our regions have been highlighted.

“There is enormous potential in terms or businesses working together, and the Norwich to Exeter route is proving to be an important part of this. It’s a 45-minute flight compared to a five or six hour rail or road journey, so there are huge savings in terms of time and efficiency in the working day.”

The visit was arranged by Norwich Airport and Exeter Airport through their respective Connects business ambassador networks, which aim to forge closer trading links between the regions. Both airports are part of Regional and City Airports, the airport management division of Rigby Group plc.

The trip builds on a trade mission from the South West to Norwich 18 months ago and was supported by the South West Business Council, New Anglia Local Enterprise Partnership (LEP) and Flybe.

Doug Field, Chair of New Anglia LEP, said: “There are many opportunities within the UK to strengthen our local economies and this visit has enabled us to explore how our regions can collaborate to accelerate growth.

“Regional airports are important hubs and we need to do more to maximise their benefits and improve that connectivity. Our growing relationship with the South West of England could open doors for new business and trading collaborations.

“We were particularly interested in the nuclear new build at Hinkley Point and applying best practice ensuring that any potential future development at Sizewell will generate maximum benefit for local businesses across the supply chain, create more contract opportunities and boost local jobs.”

Nova Fairbank, head of policy for Norfolk Chamber of Commerce, said: “The sheer scale of the operation at Hinkley Point C is amazing – the vastness of the site and potential opportunities for businesses is enormous and really exciting to see.

“Watching Hinkley unfold is a fantastic learning opportunity for us. We’re looking at what was done well, what were the pitfalls, how to avoid them, how to make Sizewell C go faster and better in terms of delivery.”

John Dugmore, Chief Executive of Suffolk Chamber of Commerce, said: “With two similar economies – both rural, both reliant on similar sectors – it’s been invaluable to share best practice.

“It’s also been fascinating to see how the Chambers of Commerce in Somerset have worked with the business community to get into the supply chain, where £1.6 billion worth of contracts have been delivered to local businesses through the building of Hinkley Point C.”

Sandy Ruddock, owner of Suffolk business Scarlett & Mustard and a Board member of the New Anglia LEP, said: “Both our areas are slightly out on a limb so it has been really good to hear how the South West is overcoming things like distribution and how smaller businesses are getting together. Rather than competition, there’s a real air of collaboration and I think we can learn from that and really move forward.”

The Norfolk and Suffolk delegation comprised the following:

Food and drink businesses: Scarlett & Mustard, East of England Coop, Hillfarm Oils, The Wildmeat Co, Food Enterprise Park and Bullards Spirits.

Energy sector representatives: EDF Nuclear new build, East of England Energy Group, Suffolk and Norfolk Chambers of Commerce, EnerMech and Suffolk County Council.

The post Regional trade mission hailed success for business appeared first on Norwich Airport.

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Norfolk holidaymakers shrug off the Brexit blues 


Norfolk holidaymakers look to be shrugging off the uncertainties over Brexit after more than 1,000 people packed the Norwich Airport Travel Show at the weekend.

Airport bosses reported higher footfall than last year and said the 20 tour operator and airline representatives in attendance promoting their holidays and flights from Norwich had seen brisk businesses.

The show, held in the airport’s main terminal last Saturday (Jan 26), is in its ninth year and has become a firm fixture for people looking to book a holiday from their local airport.

Norwich Airport managing director Richard Pace said: “We had a terrific travel show with attendance up on last year and people queuing to book with the airport’s own travel agency.

“Our sales were on a par with 2018, which is encouraging because its shows that people are continuing to book their summer holiday despite the current political and economic uncertainties.”

Mr Pace said Norwich is offering a bumper selection of destinations this season including a new twice-weekly service to Menorca with TUI, plus twice-weekly flights with Flybe to Alicante and Malaga, and the return of Newmarket Holidays offering breaks to the Italian Lakes.

He added: “Recent research from ABTA [Association of British Travel Agents] shows that more than one in four people will spend more on their holidays this year, and that 2019 is off to a promising start, which is good news. They also said people are increasingly turning to travel agents as trusted experts to get that perfect holiday experience. That’s certainly our experience from the Norwich Airport Travel Show at the weekend.”

Norwich Airport employs around 280 staff and handles more than half a million passengers a year. It is part of Regional & City Airports, the airport management division of Rigby Group plc which also owns and operates Coventry Airport, Exeter Airport and Bournemouth Airport.

For the latest edition of Fly Norwich, Norwich Airport’s magazine packed with getaway ideas, visit www.norwichairport.co.uk or call 01603 428700.

Copy ends

Photography: shows images from the Norwich Airport Travel Show held on Saturday, January 26.

The post Norfolk holidaymakers shrug off the Brexit blues at the Norwich Airport Travel Show appeared first on Norwich Airport.

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FREE ENTRY – FREE PARKING* – FREE PRIZE DRAW

Over 20 tour operator and airline representatives will be on hand throughout the day offering first hand destination and product advice on their departures from Norwich Airport.

Pop along for some holiday inspiration and talk to the experts; it’s the only time you are likely to find so many collectively in once place in this region and its right on your doorstep!
Don’t miss your chance to enter the airports free prize draw to win one of the fabulous prizes on offer including: – Flight tickets, flying lesson plus much more!

The airport travel agency will be offering an extra 5% off all holiday bookings made on the day plus Free holiday parking at Norwich Airport.

*Free parking available for visitors to the show, please use the short stay car park.

The post Norwich Airport Travel Show – Saturday 26th January appeared first on Norwich Airport.

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At this time, both the EU and the UK want flights to continue without any disruption and there will be no impact to direct flights to non-EU countries.

The current advice from UK.GOV:

Passengers should take out appropriate travel insurance, check and understand the terms and conditions of the booking with the insurance provider, the airline and holiday operator.

  • The CAA advice is to consider what air travel insurance you need before booking flights and holidays.
    The EHIC (formerly E111) is not an alternative to travel insurance. It will enable access free or reduced-cost emergency treatment if travelling in Europe, but not Turkey, and usually only applies if you are treated in a public or state hospital. If ill or injured the European Health Insurance Card will not cover the costs to get you home and may not cover all medical costs, e.g. outpatient costs, prescriptions and medication.
Air passenger rights

For air passengers on a flight departing the UK, the same passenger rights as apply today will continue to apply after the UK leaves the European Union. For EU registered airlines, EU law will continue to apply in respect of flights to and from the EU.

The post No disruption to flights after Brexit appeared first on Norwich Airport.

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New food and drink offer for Norwich Airport

Norwich Airport has announced that TRG Concessions, part of The Restaurant Group, has been chosen to operate its catering outlets as part of ongoing plans to transform the airport’s retail and catering offering.

TRG Concessions is bringing two new Costa cafés to the airport, and will create a new Navigator pub and dining experience, replacing the two existing Café Oasis outlets.

The news coincides with further investment in the airport’s retail offer by WH Smith, who have opened a new airside store and refurbished their landside shop.

Richard Pace, Managing Director of Norwich Airport, said: “This is fantastic news for passengers. TRG has over 25 years’ experience of providing exceptional hospitality to the travelling public and we’re delighted to be partnering with them to bring these exciting food and drink brands to Norwich Airport.

“On the retail side we now have a brand new WH Smith shop airside and their landside store has just completed a major refit – both look great. These developments follow the opening of our new duty free store in June, offering passengers even more choice.”

Nick Ayerst, Managing Director for TRG Concessions said:We’re excited to add Norwich Airport to our list of clients and strengthen our existing relationship with Regional & City Airports as well as to offer such a fantastic choice of new brands to passengers. The openings here represent great additions to our range of Costa outlets and the development of our new pub brand, The Navigator, showcasing the best of local heritage and traditions of travel.”

Toby Keir, Managing Director, WH Smith Travel commented: “We are delighted to have opened a new airside store within Norwich Airport. This new-look store offers customers a great selection of products for their journey, including a wide range of reading materials, food to go items and travel accessories. We very much look forward to welcoming customers to the store.”

The new landside Costa at the airport opened on 1st December with work due to start on the airside improvements later this month. The airside Costa and The Navigator pub are due to open early next year. Temporary facilities will be available to passengers during the transition.

In June the airport’s brand new World Duty Free store opened following an extensive two-month refit, providing 200 square metres of walkthrough retail space operated by global travel retailer Dufry.

The post New catering outlets confirmed for the airport appeared first on Norwich Airport.

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