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Many Medicare beneficiaries have prescription drug coverage through private Part D or Medicare Advantage plans. While these plans often cover most of their medications, the amount that beneficiaries pay out of pocket varies, and many people with Medicare still struggle to afford their prescription costs.

Several strategies exist to help these individuals. The Part D Low Income Subsidy, or Extra Help, helps pay for Part D premiums and reduce costs at the pharmacy. States and drug manufacturers sometimes have their own programs to assist people with affording their medications, and clients can also request a tiering or formulary (drug list) exception from their drug plan.

The Medicare Rights Center has worked with NCOA to develop a series of tools to help counselors and volunteers advise clients about their options for affording medications. These include:

You can also access a more comprehensive chart of Extra Help income and resource eligibility thresholds, including in Alaska and Hawaii.

Download and share today!

 

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BenefitsCheckUp®, (www.BenefitsCheckUp.org) a service of the National Council on Aging (NCOA) and based in Arlington, VA, has a position opening for a Product Manager. BenefitsCheckUp® is the nation’s most comprehensive web-based benefits screening tool to help older adults find out about and enroll in benefits programs that help pay for prescription drugs, health care, utilities, and other basic needs. There are over 2,500 federal, state and private benefits programs included in BenefitsCheckUp®.

As BenefitsCheckUp® Product Manager, you will play a central role in development of web-based decision support tools and act as the liaison between business, technology, and user experience for the BenefitsCheckUp® suite of products. As Product Manager, you will manage the product life cycle from product development through implementation including: identifying potential products, conducting market research and focus groups, generating product requirements; determining product specifications, creating production timetables, developing marketing strategies, etc.

Product Manager will work with clients, consultants, NCOA staff, and the BenefitsCheckUp® team. The Product Manager will work independently and collaboratively with team members within and outside of NCOA.

Essential Duties and Responsibilities

• Define and manage entire product life cycles
• Create and maintain roadmaps of incremental improvements and iterative development that keeps moving the products forward
• Handle multiple tasks and/or projects at any given time
• Communicate the status with the appropriate stakeholders throughout the implementation cycle
o Provide daily, weekly, and/or monthly status as needed
• Create documentation for key project decisions, action items, issues and other relevant information
• Create support documentation for product and/or application changes
• Problem solve and manage project scopes so that products are released on time
• Recommend the nature and scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas and/or product or packaging changes
• Assesses market competition by comparing our products to competitors’ products
• Help develop product sales strategies
o Performs product demonstrations (web-based or in-person) for current and potential clients
• Provide information for management including short-term and long-term product goals and special reports and analyses
• Help bring new products to market by analyzing proposed product requirements and product development programs:
o prepare return-on-investment analyses
o establish time schedules with technology team and stakeholders
• Help market new products
• Manage product management and customer support team by recruiting, selecting, orienting, and training employees

Qualifications, Knowledge Skill Required
  • • Bachelor’s degree and a minimum of 7 years of product management and people management experience
    • Ability to understand and work with customers
    o Ability to work with clients, government agencies, internal staff and consultants
    • Experience managing all aspects of project delivery, leading, and directing cross-functional teams
    • Project Management Professional (PMP) Certification a plus
    • Knowledgeable in various technologies including project management software, bug tracking and ticketing systems (experience with Jira and Confluence a plus)
    • Excellent organizational and project management skills
    • Excellent written, verbal, and presentation skills
    • Strong problem solving and analytical skills
    • Ability to multi-task and successfully prioritize tasks and deliverables
    • Strong attention to detail
    • Experience with Google Analytics and/or social media a plus
    • Excellent oral and written communication skills
    • Ability to think creatively and strategically
    • Ability to work independently in a fast-paced environment and to find creative solutions to challenges as they arise
    • Proficient in MS Office applications
    • Possess a drive to learn new technological applications
    • While experience working on aging issues is not required, the Product Manager should have a deep commitment to the mission of NCOA
NCOA’s Operating Principles

All employees are expected to abide by the Operating Principles promulgated June 2008: (1) Striving for Excellence in all that we do, fostering critical thinking and creative action. Welcoming and embracing innovation every day, not afraid of taking risks, trying something new or adapting to a changing world. (2) Have respect and care for all and good stewards of our resources and opportunities. (3) Achieve shared goals by building an environment of collaboration in which everyone is expected to contribute. (4) Committed to a trusting and respectful work environment that: values honest and open communication, recognizes individual differences and points of view, and ensures the fair treatment of everyone.

ADA Specifications

Ability to speak, see, hear and use hands to operate standard business equipment including computers, fax machines, copies and the like.

The Position is based in Washington and the incumbent must be present in the work place.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, responsible accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

EEOC Policy

NCOA is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other basis protected by law. Some positions may require pre-employment screening potentially including a criminal background check, verification of academic credentials, licenses, certifications, and/or verification of work history.

Résumés should be sent to HR@NCOA.org

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BenefitsCheckUp®, (www.benefitscheckup.org) a service of the National Council on Aging (NCOA) and based in Washington, DC, has a position opening for a Technical Project Manager. BenefitsCheckUp® is the nation’s most comprehensive web-based benefits screening tool to help older adults find out about and enroll in benefits programs that help pay for prescription drugs, health care, utilities, and other basic needs. There are over 2,500 federal, state and private benefits programs included in BenefitsCheckUp®.

As BenefitsCheckUp® Technical Project Manager, you will play a central role in development of web-based decision support tools and act as the liaison between business, technology, and user experience for the BenefitsCheckUp® suite of products. As Technical Business Analyst, you role will assist with the coordination of the implementation of new technology products and/or processes, including testing and data integration efforts, analyzing and problem solving client issues and creating documentation You will work with clients, consultants and the BenefitsCheckUp® team to define product release requirements. The Technical Project Manager/Business Analyst will work independently and collaboratively with team members within and outside of NCOA.

Essential Duties and Responsibilities

• Define and manage the entire project life cycle
• Drive a solution set across development teams (primarily technology, subject matter experts, customer support, and Quality Assurance (QA))
• Create and maintain a roadmap of incremental improvements and iterative development that keeps moving the products forward
• Work closely with the development team to communicate the technical solution and/or implementation details to ensure that product requirements are met
• Handle multiple tasks and/or projects at any given time
• Communicate the status with the appropriate stakeholders throughout the implementation cycle
o Provide daily, weekly, and/or monthly status as needed
• Help create testing plans, test cases and test scripts
• Create documentation for key project decisions, action items, issues and other relevant information
• Create support documentation for product and/or application changes
• Problem solve and manage project scopes so that products are released on time
• Understand legal compliance obligations

Qualifications, Knowledge Skill Required

• Bachelor’s degree and a minimum of 10 years of technical product management experience and/or business analyst experience
• Experience managing all aspects of project delivery, leading and directing cross-functional teams
• Project Management Professional (PMP) Certification
• Knowledgeable in various technologies including project management software, bug tracking and ticketing systems (experience with Jira and Confluence a plus)
• Excellent organizational and project management skills
• Excellent written, verbal and presentation skills with an ability to express complex technical concepts in business terms to both technical and non-technical teams
• Strong problem solving and analytical skills
• Ability to multi-task and successfully prioritize tasks and deliverables
• Strong attention to detail
• Experience working with large data sets
• Experience with Google Analytics and/or social media a plus
• Excellent oral and written communication skills
• Ability to think creatively and strategically
• Ability to work independently in a fast-paced environment and to find creative solutions to challenges as they arise
• Proficient in MS Office applications
• Possess a drive to learn new technological applications
• While experience working on aging issues is not required, the Technical Product Manager/Business Analyst should have a deep commitment to the mission of NCOA

NCOA’s Operating Principles

All employees are expected to abide by the Operating Principles promulgated June 2008:

(1) Striving for Excellence in all that we do, fostering critical thinking and creative action. Welcoming and embracing innovation every day, not afraid of taking risks, trying something new or adapting to a changing world.

(2) Have respect and care for all and good stewards of our resources and opportunities.

(3) Achieve shared goals by building an environment of collaboration in which everyone is expected to contribute.

(4) Committed to a trusting and respectful work environment that: values honest and open communication, recognizes individual differences and points of view, and ensures the fair treatment of everyone.

ADA Specifications

Ability to speak, see, hear and use hands to operate standard business equipment including computers, fax machines, copies and the like.

The Position is based in Washington and the incumbent must be present in the work place.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, responsible accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

EEOC Policy

NCOA is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other basis protected by law. Some positions may require pre-employment screening potentially including a criminal background check, verification of academic credentials, licenses, certifications, and/or verification of work history.

Résumés should be sent to HR@NCOA.org

The post BenefitsCheckUp® Technical Project Manager/Business Analyst appeared first on NCOA.

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NCOA seeks a Project Manager (PM) to oversee and manage the IT Department’s project portfolio and the day-to-day project activities of multiple projects such as the SharePoint Intranet initiative, data warehouse, BI and analytics, and others. S/he oversees all aspects of the projects using planning, monitoring and controlling processes. The PM is responsible for completion of the project on time, on budget and within specifications. S/he performs a variety of tasks including coordinating all resources and stakeholders, setting deadlines, assigning responsibilities, monitoring, summarizing and communicating the progress of the project, analyzing and preparing requirements, changing requests and project documents. As part of the solution analysis responsibility, the PM conducts requirements management sessions and delivers requirements and analysis documents. PM reports to VP, Information Technology and works closely with other departments within NCOA to identify departmental IT needs and suggest delivery solutions. The PM is also responsible for facilitating the IT procurement and reconciling the IT budget with finance at minimum once a month.

Essential Duties and Responsibilities Planning

• Develop project plans to accomplish the project’s goals within constraints such as time, cost and agreed quality standards
• Schedule tasks, deadlines and milestones for stakeholders and resources
• Develop schedule contingency plans
• Develop budgets for each project and monitor the overall IT department budget
• Define, list, mitigate and overall manage project risks and issues

Day-to-Day Management

• Run multiple projects on a day-to-day basis
• Coordinate project subordinates, other staff, service providers, and vendors
• Disseminate information to the various team members through task and sub-tasks assignment based on requirements
• Efficiently and competently manage problems — when things go off plan (due to scope-creep, changed requirements, missed deadlines etc.) bring them back on plan or create a new plan with the assistance of key-stakeholders
• Record, analyze and understand the requirements of the project and ensure that work proceeds per the specifications
• Evaluate deliverables prepared by the vendor and internal staff members to make sure the work meets requirements and maintains a high level of quality
• Constantly monitor and report on the progress of a project to stakeholders
• Managed the IT procurement process and the management of the IT budget to include the reconciliation with Finance.

Reporting

• Provide detailed weekly status reports (written and graphical) of the projects
• Provide an overall summary of IT projects and their statuses
• Provide monthly summary report for the executive management
• Provide weekly budget status
• List Key Responsibilities
• Participate in innovation efforts and in teams on innovation initiatives

Communication

• Assume responsibility for establishing and maintaining effective communication and communication plan
• Coordinate with various departments and personnel and with management.
• Coordinate the assignment of tasks and collection and management of requirements with related departments, field offices, and headquarters.
• Assist and support Organization’s personnel as needed.
• Respond to questions and information needs.
• Keep management informed of area activities and of any significant concerns.

Qualifications, Knowledge Skill Required Education

• Bachelor degree in IT and/or business or equivalent education and experience.
• PMP, PRINCE or other similar project management certificates is required

Work Experience

• At least 5 years project management experience.
• Strong experience in project planning, budgeting and execution using tools such as JIRA, Confluence, Microsoft Project or others
• Supervisory experience is required
• Experience in business system analysis
• Expertise in IT portfolio management
• Experience in managing SharePoint or Intranet projects is a plus
• Experience in managing security projects is a plus
• Experience in cloud solutions delivery such as AWS, Azure and Office 365 is a plus
• Experience in managing Salesforce, data warehouse, BI implementation projects using tools such as DOMO, Tableau, Birst or others would be a plus
Skills
• Understanding of computer operations and project accounting.
• Strong experience in IT project planning and experience with JIRA, Confluence, Microsoft Project, Excel and Visio
• Well organized and attentive to detail.
• Customer and service orientation.
• Knowledge of overall nonprofit organizations’ operations
• Strong communication abilities.
• Demonstrated leadership qualities such as conflict/issue resolution.
• Excellent analytical and organizational skills, including the proven ability to adapt to a dynamic project environment and manage multiple projects
• Ability to compute discount, interest, ROI, ratio, proportion, percentage calculations and the ability to manage IT budgets, IT requisitions and reconciliation with Finance.
• A passion for NCOA’s mission and values

NCOA’s Operating Principles

All employees are expected to abide by the Operating Principles promulgated June 2008: (1) Striving for Excellence in all that we do, fostering critical thinking and creative action. Welcoming and embracing innovation every day, not afraid of taking risks, trying something new or adapting to a changing world.
(2) Have respect and care for all and good stewards of our resources and opportunities.
(3) Achieve shared goals by building an environment of collaboration in which everyone is expected to contribute.
(4) Committed to a trusting and respectful work environment that: values honest and open communication, recognizes individual differences and points of view, and ensures the fair treatment of everyone.

ADA Specifications

Ability to speak, see, hear and use hands to operate standard business equipment including computers, fax machines, copies and the like.

The Position is based in Washington and the incumbent must be present in the work place.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, responsible accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

EEOC Policy

NCOA is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other basis protected by law. Some positions may require pre-employment screening potentially including a criminal background check, verification of academic credentials, licenses, certifications, and/or verification of work history.

Résumés should be sent to HR@NCOA.org

The post IT Project Manager appeared first on NCOA.

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Congratulations to the nine senior centers that achieved National Senior Center Accreditation in January 2018.  Of our newly accredited centers, four are from the City of Albuquerque, NM, four from Senior Community Services, Delaware County, Pennsylvania and one from Hanover Township, Bartlett, IL.

City of Albuquerque Department of Senior Affairs

Six senior center and two multi-generational centers of the City of Albuquerque Department of Senior Affairs maintain national accreditation status. This is the second accreditation for four Albuquerque sites. The remaining four sites are due to complete their second accreditation next year.

Los Volcanes Senior Center

Los Volcanes Senior Center opened to the public in 1990. It was, and is, the first and only “senior center” on the West Side of the Rio Grande River in Albuquerque/Bernalillo County. It was the sixth of the eight current centers that is operated by the Albuquerque Department of Senior Affairs. It is primarily an urban center, but covers a suburban area of Bernalillo County as well. The building hosts the 13,500 sq. ft. Senior Center, as well as the Share Your Care Adult Respite Day Care Center and Child Care center. The entire footage of the building is 17,649. The Los Volcanes Sports and Fitness Center sits adjacent to the Senior Center and occupies 6100 sq. feet. It functions as a fitness and wellness facility of the Department of Senior Affairs for members 50 years of age and older. Los Volcanes Senior Centers accepts members who are 50+years of age.

The peer reviewer noted the following Senior Center strengths:

  • Committed staff, volunteers and participants
  • Diversity of available programming
  • Facility appearance is an asset, along with its location and overall functionality (especially once renovation is completed)
  • The large, freestanding fitness center is an asset and has increased memberships and attracted a younger base. The facility is open 7 am – 7 pm.
  • Pickleball is a large and growing program with 2 sessions daily (morning and afternoon) held in the large social room. It should be noted that staff are required to set up and tear down the 14 tables and chairs for these sessions twice daily (this area is also the dining room for breakfast and lunch programs)
  • Strong relationship with University of New Mexico for daily water fitness and exercise programming
North Valley Senior Center

North Valley Senior Center opened to the public in August 1980. It was, and is, the first and only “senior center” in the North Valley in Albuquerque/Bernalillo County. It was the third of the eight current centers operated by the Albuquerque Department of Senior Affairs. It is primarily an urban center serving one of the older, more established areas of the city, serving the Bernalillo County area as well. The building hosts the 18,145 sq. ft. Senior Center, as well as a Share Your Care Adult Respite Day Care Center. The North Valley Senior Center includes a new fitness center addition which was open on May 2015, a multi-use social hall where meals are served, hosts dances, special events, exercise classes, and presentations. Additionally, the center contains two classrooms, a computer lab, billiards hall, library/card game room and a main lobby.  North Valley Senior Center accepts members who are 50+ years of age. North Valley Senior Center

The peer reviewer noted the following Senior Center strengths:

  • Committed staff, volunteers and participants
  • Diversity of available programming
  • Facility appearance, location  and overall functionality (especially once renovation is completed)
  • The new (2015) fitness center is a huge asset and has increased memberships and attracted a younger base. The facility is open 7 am – 7 pm.
  • Flexibility of the City to allow for self-directed programming within Centers – such as the fishing and hiking groups that are able to sign out a City van and travel to their pre-determined destination (on file with the Center). Note that the driver must complete the training required by the City and be certified to drive the vehicles.
  • Relationship with University of New Mexico for daily water fitness and exercise programming
Palo Duro Senior Center

The Palo Duro Senior Center opened in 1974 and was the first senior center built by the City of Albuquerque, Department of Senior Affairs. The Center is located by Montgomery Park and in between the Erna Ferguson Library and Montgomery Pool which are also run by the City of Albuquerque.  The building is 15,000 square feet of space with nine multipurpose rooms, a lobby area, offices, and a kitchen.

The Senior Center is open Monday-Friday 8:00 AM-5:00 PM with extra hours on Wednesday when they are open until 7:00 PM and Saturday from 9:00-1:00 and on Wednesday from 8:00AM -7:00 PM. The Center accepts members who are 50+ years of age and the membership fee is $15 per year.

The peer reviewer noted the following Senior Center strengths:

  • The participation starting age of 50 years old encourages and supports younger older adults.
  • Participants expressed appreciation for the Center Director
  • Great variety of programming
  • Impressive number of volunteers and empowerment by staff.
  • Attractive newsletter with easy to read font. The contest to name the Palo Duro Buzz was a fun activity to get seniors involved.
  • A promising practice was displayed with the program titled “Senior I Know”. The Senior Services Agency administers this program with school age children writing and older adults judging the winning entry. This has the potential for replication at other centers.
  • The facility had a variety of rooms available for programming and they are also available for community members to use.
  • The Veterans Wall is a wonderful tribute to the members who served in the military.
 Manzano Mesa Multigenerational Center

The Manzano Mesa Multigenerational Center opened in August of 2002. It included two phases with phase one opening with 27,000 square feet in August of 2002 and phase two added an additional 10,000 square feet gymnasium that opened five years later in 2007. It was the first multi-generational facility built in New Mexico and is located in the South East quadrant of Albuquerque which is an urban setting. The facility accepts members ages six and older. The membership fee is $15 a person per year.

The peer reviewer noted the following Senior Center strengths:

  • The participation starting age of 50 encourages and supports younger older adults.
  • Participants expressed appreciation for the Center Director and creative staff
  • Great variety of programming
  • Impressive number of volunteers and empowerment by staff. For example, a volunteer position created for an individual who offered to replace imitation plants with live plants.
  • Attractive newsletter with easy to read font. The newsletter’s name is appealing and memorable. It is titled Mc3 News.
  • A promising practice was displayed with the program titled “Senior I Know”. The Senior Services Agency administers this program with school age children writing and older adults judging the winning entry. This has the potential for replication at other centers.
  • The facility is sparkling clean, had a variety of rooms available for programming and they are also available for community members to use.
  • The Veterans Wall is a wonderful tribute to the members who served in the military.
 Hanover Township Senior Center

Hanover Township Senior Center is located in suburban Cook County, Bartlett, IL. The center is thirty-four miles west of Chicago. All townships in the state of Illinois are thirty-six square miles.  Hanover Township encompasses the villages of Streamwood, Bartlett, Hanover Park, Hoffman Estates, Elgin and a small portion of Schaumburg. The township is a government entity that is run by elected officials:  Supervisor, Clerk, Trustees (four), and an Assessor.  Hanover Township has twelve different departments serving the needs of residents of all ages. The Administrator, hired by the board, oversees the operations and supervises the Director of each department.

The Department of Senior Services offers a wide variety of advantages to adults aged fifty-five and older.  Transportation, enrichment and lifelong learning opportunities, social services, café, home delivered meal program, and a wide breadth of volunteer opportunities continue to engage people in participating in programs and services.

Hanover Township Senior Center was dedicated on April 2, 2005.  It is a visible symbol of the support that the community has for its elders.  2,423 unduplicated participants attend our programs annually; with an average daily attendance of 170 people.

The peer reviewer noted the following Senior Center strengths:

  • The kick-off for the self-assessment process included a workshop conducted by Christine Beatty highlighting self-directed teams. It is apparent that this concept has been embraced by staff, Township administration, and lead volunteers.
  • The facility is well maintained and has expanded office space into the lower level since the 2012 accreditation process. This enabled Social Services to be moved to the lower level and main level space became available for expanded programming
  • Having the Community Health Department nursing staff co-located expands resources and impact of the Hanover Township Senior Services social work staff.
  • Having bilingual staff in their changing demographic is essential.
  • Volunteer materials and operation are very strong.
  • Support from the Township government (financial and administrative) is apparent and lends to very strong programming for their constituency.
Senior Community Services

Senior Community Services (SCS) is the sponsoring agency of four senior centers (Chester, Friendship Circle, Good Neighbor and Schoolhouse).  The four centers nurture the mind, body and soul of active older adults.  They offer health screenings, informative lectures, intergenerational activities, trips and cultural celebrations. Nearly 7,000 individuals made 83,743 visits to SCS Centers last year. SCS also offers a number of in home, benefits checkup and enrollment, aging and disability resource services, transportation, health insurance counseling, and other services throughout Delaware County.

This is the third accreditation for these sites. The self-assessment process provided valuable input for the programmatic and administrative spheres of senior center operation. Equally important, the endeavor enhanced community knowledge and support for Senior Community Services and its senior centers.

Chester Senior Center

Chester Senior Center is a suburban center located, founded in 1977, in the eastern section of Delaware County Pennsylvania, in the city of Chester. Chester is situated on the Delaware River between Wilmington, Delaware and Philadelphia.

Chester Senior Center offers a variety of health and wellness, arts and humanities, educational, volunteer, recreation, intergenerational and caregiver support programs, as well as information/referral and congregate lunch-time and home-delivered meals.  Transportation to and from the center, and for recreational excursions is provided, and several other services can be accessed, through Senior Community Services.

Chester Senior Center has developed more than 20 community partnerships in which center staff and advisory council members serve, and that offer a number of services and informational programs at the center.  Examples of partnerships include: Crozier Library, Widener University, Neumann University, Goodwill Industries, Community Transit, PA Humanities Council, Northwestern Human Services, Legal Aide, Center for the Blind and Visually Impaired, Crozier Keystone Health System, Aetna Health, and PA Department of Agriculture.

The peer reviewer noted the following Senior Center strengths:

  • Strong experienced leadership though the Director, who was also very plugged into the community;
  • Dedicated staff who had experience working with seniors in other settings which allowed them to understand the benefits of senior center programs;
  • An engaged Advisory Board whose members were very much involved in the center, as well as the community;
  • Strong and varied programs that often took place simultaneously in the crowded multipurpose room;
  • An excellent evaluation program that effectively substantiated the benefit of senior center programs to participants,
  • The onsite nursing partnership with Neumann College that supported wellness programs and also offered a comfortable way for members to monitor their health status;
  • The benefit of having many administrative tasks supported by Senior Community Services, allowing center staff to focus on delivering programs and services to participants; and
  • A comprehensive policies and procedures manual.
 Friendship Circle Senior Center

The Friendship Circle Senior Center is a suburban Senior Center located in the eastern section of Delaware County, along Philadelphia’s southwestern border. The Friendship Circle has been open since 1977 and its first home was a one room facility with just a handful of members. The Center moved into its new location on the campus off the Mercy Fitzgerald Hospital in 1991.

The peer reviewer noted the following Senior Center strengths:

  • Great community connections and a strong relationship with the Hospital.
  • Director was well organized and knowledgeable about the community and the facility.
  • Wall art throughout the building featured Senior Center artists which gave the building an attractive and personal touch.
  • Printed material was colorful, attractive, and easy to read.
  • Very involved volunteers who took pride in the programs they were responsible for running.
  • Great program idea with a Progressive Dinner where each Senior Center hosted a portion of the meal and participants traveled to the four Centers to get acquainted and show off their facility.
  • Volunteer Handbook was extensive and included mission and vision statement for the organization.
  • Creative utilization of space employed by changing the computer lab into a needed classroom. A great example of how staff are watching the trends and changing as needed.
  • A wonderful large community garden area in front of the Center where participants grow and then sell fresh vegetables.
 Good Neighbor Senior Center

The Good Neighbor Senior Center is a suburban Senior Center located in the eastern section of Delaware County, along Philadelphia’s southwestern border. The Center encourages older adults to enrich their livers through activity and knowledge.  The Center welcome people 50 and older. The Center provides educational and recreational activities which ensure meaningful leisure time, promote health and wellness, encourage an active lifestyle, promote a friendly environment for socialization and provide information, referral and support to facilitate efforts of other senior service providers.

The peer reviewer noted the following Senior Center strengths:

  • Active volunteers who take a role in the direction and planning of the Center.
  • A Director who is able to work with a variety of personalities and a vocal group of participants to bring the Center together into a cohesive group after challenging times.
  • Printed material that is colorful, attractive, and easy to read.
  • Great program idea with a Progressive Dinner where each Senior Center hosted a portion of the meal and participants traveled to the four Centers to get acquainted and show off their facility.
  • Volunteer Handbook was extensive and included the mission and vision statement for the organization.
  • A variety of partnerships to provide surplus food and other items to participants.
  • A variety of programs and services to meet the needs of the community.
 Schoolhouse Senior Center

Schoolhouse Senior Center is located in Fulsom, Pennsylvania, which is in Ridley Township of Delaware County in the far southeast section of the state. The center is currently open 5 days and 45 hours per week, including Thursday evening programming. It serves over 18 municipalities and townships in the County.

Schoolhouse Center facility is shared with the offices of Senior Community Services (SCS) located on the second floor.  The center offers a variety of health and wellness, arts and humanities, educational, volunteer, recreational, intergenerational, and caregiver support programs, as well as information/referral, and congregate lunch-time and home-delivered meals.  Transportation to and from the center, and for recreational excursions is also provided.

Schoolhouse has developed more than 20 community partnerships in which center staff and Advisory Council members also participate, and that offer of number of services and informational programs at the center.

The peer reviewer noted the following Senior Center strengths:

  • A strong, experienced long serving Director who managed a wide range of programs and services in very tight quarters;
  • A dedicated, committed advisory board and volunteers who are integrally involved in the center as well as the community;
  • An amazing array of programs and services delivered in a very limited facility space. ( I still can’t quite get over the number of activities co-existing in the same multipurpose rooms);
  • Having a strong “mother agency” that relieves center staff of more administrative burdens, policies and procedures, fund development, etc. allowing them to focus on serving seniors;
  • An excellent comprehensive evaluation plan (including academic consultation) and the co-pilot record system that provides a very good handle on what is going on at the center;
  • Strong community connections and support, and an ambitious outreach plan; and
  • The commitment and vision of the agency leader (virtually since inception)

Two multi-site organizations completed accreditation of 8 sites in January. Senior Community Services looked at other quality improvement programs but decided to continue with national accreditation.  They noted that the self-assessment process provided valuable input for the programmatic and administrative spheres of senior center operation. Equally important, the endeavor enhanced community knowledge and support for Senior Community Services and its senior centers.  Consider accreditation for your city or county wide senior centers.  Learn how the National Senior Center Standards and self-assessment process can help you achieve excellence at your center.  Link to NISC Accreditation page.   

 

The post Nine centers achieve National Senior Center Accreditation in January appeared first on NCOA.

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69 organizations in 36 states now providing in-person assistance

Arlington, VA (Feb. 6, 2018) – Millions of older Americans don’t know they’re eligible for benefits programs to help pay for daily expenses—or how to apply. The National Council on Aging (NCOA) is helping solve this problem through its growing network of Benefits Enrollment Centers (BECs).

Recently, NCOA added 20 new BECs, allowing low-income Medicare beneficiaries in 69 communities across 36 states to get personalized assistance enrolling in programs that pay for health care, prescriptions, food, utilities, and more.

“Half of people with Medicare live on incomes of less than $26,200 a year, and they often lack the resources needed to meet basic living expenses,” said Leslie Fried, Senior Director of NCOA’s Center for Benefits Access, which oversees the network. “The BECs provide one-on-one assistance that is essential for older adults trying to access vital programs that often have confusing applications or complicated eligibility requirements.”

In 2017 alone, the BECs helped nearly 88,000 individuals apply for more than $314 million in money-saving benefits. BECs use NCOA’s free online BenefitsCheckUp® tool to screen individuals for more than 2,500 benefits—including Medicare Savings Programs, Part D Extra Help, and the Supplemental Nutrition Assistance Program (SNAP)—and to help them apply for and use those benefits. BECs are funded through the Medicare Improvements for Patients and Providers Act (MIPPA), administered at the federal level by the U.S. Administration for Community Living.

Several of the new BECs will prioritize outreach to individuals historically under-enrolled in benefits or who face unique challenges to accessing services. These include:

  • Veterans
  • Minority populations and individuals with disabilities (specifically the Navajo Nation, Hispanics/Latinos, and Asian Americans)
  • The homeless and those transitioning out of homelessness
  • Seniors facing foreclosure or living in distressed neighborhoods

“Many of the 10,000 baby boomers turning 65 every day are not prepared to be economically secure for another 20 or 30 years, and one unexpected expense can send them into crisis,” added Fried. “The growth of the BEC network will allow NCOA and our partners to more quickly provide support in these difficult times.”

The newest BECs are:

  • AgeSmart Community Resources (Belleville, IL)
  • Aging & Long Term Care of Eastern WA (Spokane, WA)
  • The Alliance for Aging (Miami, FL)
  • Anchorage Senior Activity Center (Anchorage, AK)
  • Bear River Area Agency on Aging (Logan, UT)
  • Council on Aging of Buncombe County (Asheville, NC)
  • District Three Governmental Cooperative (Marion, VA)
  • Ecumenical Social Action Committee, Inc. (Boston, MA)
  • Elderbridge Agency on Aging (Mason City, IA)
  • Five County Association of Governments/Area Agency on Aging (St. George, UT)
  • Little River Medical Center (Little River, SC)
  • Native American Disability Law Center (Farmington, NM)
  • North Central Area Agency on Aging (Hartford, CT)
  • North Dakota Center for Persons with Disabilities (Minot, ND)
  • Northwest Kansas Area Agency on Aging (Hays, KS)
  • Partners in Care Foundation (Los Angeles, CA)
  • Tri-Valley, Inc. (Dudley, MA)
  • Watts Labor Community Action Committee (Los Angeles, CA)
  • Westchester Community Opportunity Program, Inc. (Elmsford, NY)
  • The Whole Person (Kansas City, MO)

For a list of the full BEC network, visit ncoa.org/becs.

The post NCOA Expands Network Dedicated to Connecting Seniors to Benefits appeared first on NCOA.

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Chief Strategy Officer shares insights and solutions for aging well

Washington, D.C. (Jan. 24, 2018) – Today, National Council on Aging (NCOA) Chief Strategy Officer and Senior Vice President for External Affairs Anna Maria Chávez testified before the U.S. Senate Special Committee on Aging. The hearing, Turning 65: Navigating Critical Decisions to Age Well, highlighted strategies to empower Boomers as they move into older adulthood and carve new paths for future generations.

In her testimony, Chávez highlighted NCOA’s solution-based innovations that successfully help Americans navigate life after 65, including managing chronic conditions, preventing falls, reducing isolation, accessing available benefits, making smart Medicare decisions, and leveraging job opportunities. She also shared the most important lesson NCOA has learned as the nation’s oldest aging advocacy organization:

“After serving older adults for more than 67 years, NCOA knows that aging is not something you just let happen to you. Like your career decisions, your education decisions, your relationship decisions – aging well means making informed, deliberate choices,” Chávez said.

“As a society, we’re not doing enough to help people prepare for and navigate their third stage of life. We don’t teach them how their bodies are going to change as they age or how to manage their savings so it will last an extra 20 to 30 years. At NCOA, we offer tools and solutions to help people make smart choices to age on their terms.”

Chávez gave Senators highlights of the NCOA programs that empower older adults to make these important decisions and how, with the help of thousands of partners across the country, NCOA is addressing the two essential pillars of life past age 65 – health and economic security.

Read Chávez’s written testimony here or watch the full video here.

The post In Senate Testimony, NCOA Offers Steps to Navigate Aging appeared first on NCOA.

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NCOA seeks a Program Associate to play a central role in the development and coordination of programmatic activities within the Center for Benefits Access. The Program Associate works independently and collaboratively with team members to plan and implement training and technical assistance for grantees and consultants.

Working as the Program Associate for the Center for Benefits Access, you will keep up-to-date regarding the progress of grantees and other delivery partners across the country; highlight exemplary practices; and provide information, support, and resources to strengthen and expand an integrated, sustainable service system for consultants and grantees.

In this role, you will report to the Associate Director, Economic Security. You will work collaboratively with the NCOA staff, external grantees, consultants, and other partners. You will work across diverse audiences of service providers, community leaders, funders, and the public. Activities will center on technical assistance to grantees.  It is critical to your success that you communicate openly, listen well, learn from others, be flexible, and lead through collaboration.

Responsibilities
  • Provide technical assistance and support to grantees to build capacity toward an expansive, sustainable infrastructure for the programs. Technical assistance includes monitoring partner activities; researching and providing prompt and thoughtful responses to requests for information or assistance; resource development (tip sheets, issue briefs, fact sheets, toolkits, etc.); ongoing communication with partners via various channels to support their activities and goals; and documenting and sharing learnings and exemplary practices from the field.
  • Track, identify, and foster use of promising practices related to comprehensive, person-centered approaches to benefits access and economic assistance.
  • Participate in national and regional meetings and other events to increase knowledge about economic security, access to public benefits for older adults aging, and the work of NCOA. Communicate learnings about the Center’s work through conference presentations, webinars, reports, publications, and other venues.
  • Foster a spirit of collaboration, coordination, and communication in carrying out responsibilities, and work closely with NCOA staff to accomplish goals. Participate in team meetings, contribute to the agenda, and support creative solutions to issues that are discussed. Participate in work plan discussions, performance monitoring reviews, and continuous quality improvement activities to contribute to the success of the team.
  • Monitor program activities to ensure quality and accuracy of work outcomes of contractual and grant commitments. Manage relationships with, and provide oversight of, partners and grantees.  Oversee and track contracts with partners, assist with reporting and invoicing requirements.
  • Conduct other duties as required in an environment that is flexible, fast-paced, and changing.
Qualifications
  • A Master’s degree is preferred, Bachelors’ degree required.
  • A minimum of one year of relevant experience is required. Prefer two or more years of applicable experience.
  • Exceptional project management skills.
  • Attention to detail is critical.
  • Exceptional verbal, written, and online communication skills are required. (Much of the work is done via email or over the phone).
  • Demonstrated skill in establishing and maintaining effective working relationships with diverse audiences.
  • Understanding and knowledge of public benefits, aging issues and impact of economic insecurity of older adults preferred.
  • Basic understanding of grant-funded initiatives and associated reporting requirements a plus.
  • Proficient with MS Word, Excel, and PowerPoint. Experience using databases and online tools strongly preferred. Familiarity with webinar technology is also a plus.
  • Occasional travel is required.
Attributes
  • Mission driven. You understand the big picture and can easily translate our objectives into social impact.
  • Customer oriented. Internal and external stakeholders respect you for your knowledge and abilities, and find you both approachable and responsive.
  • Autonomous and collaborative. While we work closely together, we trust you to exercise independent judgment, do your job well, and know when to seek guidance from senior staff.
  • Commitment to cultural competency. You have a personal approach that understands and values the individual and respects differences.
  • Highly organized. You have excellent organizational skills. You efficiently track the necessary details and effectively disseminate information.
  • Organization agility. You understand how organizations work, where to build relationships, and how to get results through other people.
  • Adaptable. You are able to anticipate and respond to change in a fast-paced environment on a daily basis and demonstrate a willingness to learn new ways of approaching your work to achieve better results.
  • Inquisitive. You enjoy learning new things and like to collect and share information. You don’t wait for things to happen—you initiate action and make things happen.
What’s attractive to the right candidate?
  • Your work will be highly visible and critical to promotion of NCOA’s programs and resources.
  • The work you do today will have an impact for decades to come.
  • Your work provides a direct and immediate service: supporting community-based organizations to strengthen programs and services that increase the quality and years of life for millions of older Americans.
  • This is an intellectually stimulating environment and an organization that works passionately and enthusiastically to fulfill the goals of our programs and our overarching mission.
  • Your experience, opinions, and expertise are valued—what you bring to the table is vital to our success.
  • We offer a competitive compensation plan including incentive and bonus programs based on achieving performance objectives; 3 weeks’ vacation; sick leave; holidays; flexible scheduling/telework after meeting the employment and performance requirements; maternity/paternity leave, health insurance; contributions to a 403(b) plan; short- and long-term disability; and life insurance.
  • NCOA is an Equal Opportunity Employer and is dedicated to these principles. We value and welcome diversity in the workplace and encourage all minorities, women, veterans, and persons with disabilities to apply.
To apply

Simply email your resume to Aileen Hedden at resumes@staffingadvisors.com with “NCOA –Manager, National and Community Partnerships / 2017-2277 CW” as the subject of the email.

Staffing Advisors is committed to helping our clients create a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other basis protected by law. Some positions may require pre-employment screening potentially including a criminal background check, verification of academic credentials, licenses, certifications, and/or verification of work history.

The post Program Associate, Center for Benefits Access appeared first on NCOA.

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