The latest news & tips on healthy aging, senior benefits, aging policy, money management & more. NCOA is a respected national leader and trusted partner to help people aged 60 plus meet the challenges of aging. Explore everything NCOA has to offer for professionals, older adults, caregivers, and advocates.
Six new programs were recently approved by the Health Promotion and Disease Prevention Evidence-Based Program Review Council for inclusion on the pre-approved list for future discretionary funding opportunities through the Administration for Community Living. Learn more about the newly approved programs and view the full list of Highest Tier Evidence-Based Health Promotion/Disease Prevention Programs.
The new programs include:
BRI Care Consultation is an evidence-based care-coaching program, owned by the Benjamin Rose Institute on Aging (BRIA), for older and younger adults with chronic health conditions/disabilities and family or friend caregivers. It is delivered via telephone, mail, and email by trained Care Consultants. The core components of the Program include: 1) assessment, 2) action planning, and 3) ongoing maintenance and support.
Health Coaches for Hypertension Control (HCHC) consists of eight weekly sessions averaging about 1.5 hours each. The weekly sessions are offered by a pair of trained lay leaders (Health Coaches) in various community sites. The eight core sessions include: Basics of Hypertension Control; Nutrition; Physical Activity (includes Weight Control); Tobacco Use; Stress Management; Medication Management; Long-Term Action Plan.
On the Move is a group-based exercise program for older adults designed to target key principles of the biomechanics and motor control of walking. Classes are 50 minutes in duration and held twice a week, for 12 weeks. The program contains a warm-up, stepping patterns, walking patterns, strengthening exercises, and cool-down exercises.
REACH Community (Resources Enhancing Alzheimer’s Caregiver Health in the Community) is a translation of the NIA/NINR-funded REACH II randomized clinical trial and based on the VA program REACH VA. REACH helps caregivers of persons with dementia manage patient behavioral concerns and their own stress. REACH provides education, support, and skills building, including problem solving, mood management/cognitive reframing, and stress management. The intervention has four core sessions during two to three months, with the option for additional sessions.
SHARE (Support, Health, Activities, Resources, and Education) for Dementia is an evidence-based care planning counseling program developed by Benjamin Rose Institute on Aging (BRIA). SHARE focuses on and intervenes with care dyads: persons living with early-stage dementia and their family caregivers. Each care dyad works with a SHARE Counselor to identify sources of support (i.e., family, friends, and service providers), in order to build a balanced and realistic plan of care for the future.
Wellness Recovery Action Plan (WRAP®) is an evidence-based manualized group intervention for illness self-management that has been shown to reduce symptoms of depression and anxiety, while increasing hopefulness, quality of life, self-advocacy skills, and emotional recovery. Delivered in a self-help group context (in-person or online), WRAP guides participants through the process of identifying and understanding their personal wellness resources (“wellness tools”), and then helps them to develop an individualized plan to use these resources to manage daily stress and symptoms of mental and physical illnesses.
Explore this issue brief to learn more about the common and growing problem of chronic pain and opioid use among older adults and find successful strategies for implementing the Chronic Pain Self-Management Program.
That’s the total number of individuals NCOA and our partners, like you, helped last year. Of those, 834,400 individuals completed an evidence-based program to take control of their health. Check out our 2017 Impact Report to see how we’re making a difference—together.
Jenna McDavid from the Diverse Elders Coalition shares the lessons she learned at a recent Senate briefing about the Senior Community Service Employment Program (SCSEP). Enjoy this reminder that it’s never too late to honor and support the elders who paved the way for younger generations.
This week is your last chance to submit a proposal to present at the 2018 Annual Center for Healthy Aging Meeting in Arlington, VA. Through the theme, Paving the Way Towards Sustainable Healthy Communities, this conference provides an opportunity to share best practices around the implementation and sustainability of evidence-based programs.
n4a’s Aging & Disability Business Institute highlights positive health impacts of community-based organizations
A recent Health Affairs blog examined the progress of community-based organizations in partnering with health care entities to better integrate services. Research has found that counties where area agencies on aging have developed informal partnerships with many types of health care organizations have significantly lower health care costs than those with fewer partnerships.
The budget deal enacted on Feb. 9 provides some room for annual funding to grow over the next two years, but by Mar. 23, Congressional appropriators need to write the final bills to invest in falls prevention and Chronic Disease Self-Management Education (CDSME) for the rest of FY18. On Feb. 12, the Administration released its budget request for FY19, which proposed to consolidate funding for Older Americans Act III-D Health Promotion and Disease Prevention with programs previously funded under the Prevention and Public Health Fund (falls prevention and CDSME) into a single Preventive Health Services account. No details are provided on how each of the individual programs would be funded under this consolidation, but the total cumulative funding would be $8 million less than current levels. Look for more details in the Feb. 20 NCOA Week and our CDSME and Falls Prevention Advocacy Toolkit.
New research on integrating community-based health promotion programs and primary care
This article, published in BMC Health Services Research, shares the results of a mixed methods study to identify barriers to integrating community-based programs and primary care. Interviews with primary care clinicians and non-clinician stakeholders revealed that these services are provided in disconnected worlds and need intentional intervention to support individual’s efforts lead healthy lives.
Individuals with disabilities enrolled in both Medicare and Medicaid are at higher risk for poor health outcomes when compared to individuals without disabilities. This seven-part series from the Resources for Integrated Care is intended to aid providers and health care professionals in improving the delivery of care to persons with disabilities.
Pet Policy Survey Webinar: Join us for a webinar that breaks down the results of our survey on pet policies in senior centers. Ways to include pets and pet therapy programs at your center will be highlighted. March 15 @ 1:30 p.m. ET
CDSME and falls prevention funding forecasts from ACL
The Administration for Community Living (ACL) has posted two new funding forecasts for Chronic Disease Self-Management Education (CDSME) and falls prevention programs with two funding options: (1) capacity-building grants and (2) sustainable systems grants. The full funding opportunity announcements are anticipated to be posted on Feb. 28.
NCOA and n4a partner to support linkages between community-based and health care organizations
Visit n4a’s Aging and Disability Business Institute website to read our new blog post about resources and learning collaboratives developed through NCOA’s Center for Healthy Aging to support business acumen among community-based organizations.
Healthiest — and least healthy — places in America
The United Health Foundation has released their annual America’s Health Rankings report. Massachusetts is this year’s healthiest state, while Mississippi was at the bottom of the rankings. Findings also reveal that there are wide variations in vaccination rates, and mental health providers flock to certain states.
The Centers for Disease Control and Prevention (CDC) has announced a new funding opportunity, “Research to Evaluate Medication Management of Opioids and Benzodiazepines to Reduce Older Adult Falls.” The research will advance knowledge about how health professionals can improve medication prescribing practices to reduce falls, overdose, and other injuries in community dwelling older adults.
Report: Drug Interactions – How to Avoid Them: Explore the results of this poll, which found that although most older Americans take multiple medications every day, they don’t get – or seek – enough help to make sure those medications mix safely.
Falls Prevention Conversation Guide for Caregivers
Share this guide with caregivers to facilitate a conversation about falls risk factors and empower caregivers to develop a falls prevention action plan. Download
Healthy aging is key to improving 10 million lives by 2020
Tom is a 71-year-old veteran who took control of his health after being diagnosed with diabetes. He was impressed by a Diabetes Self-Management Program that gave him exactly what he needed. “It got me off the couch—I’m interacting with people, I’m learning all the time, and I’ve changed my daily life habits,” Tom said. In 2017, more than 55,000 seniors like Tom participated in evidence-based healthy aging programs supported by NCOA in communities across the country. You can make #SeniorHopes like Tom’s come true by donating today! Thank you for your generosity. Donate
Delivering CDSME in rural communities
A new descriptive study published in the International Journal of Environmental Research and Public Health examined the geographical reach of Chronic Disease Self-Management Education (CDSME) programs. Read the findings and strategies to reach remote areas and serve diverse communities as the aging population continues to grow.
Busy December for Congress likely to carry into January
Congress has several pieces of must-pass legislation to address this month. Key priorities for healthy aging programs include a deal to raise the budget caps to allow FY18 appropriations to finally be wrapped up and passage of health extenders including continued low-income Medicare outreach funding. Last week, Congress passed another Continuing Resolution (CR) to keep the government running through Dec. 22, with the expectation that many of these issues would be resolved in a massive legislative package passed on or shortly before that date. However, signs are now pointing to another delay that includes a third CR of the year, perhaps running through Jan. 21.
4 important vaccines for older adults covered by Medicare
The immune system naturally weakens with age, which means winter can be even more dangerous. Encourage older adults to protect themselves from influenza, shingles, pneumococcal disease, and hepatitis B, all with vaccines covered by Medicare.
Winter weather can lead to devastating slips, trips, and falls. Consider these five “winterizing” steps to reduce falls among older adults and adults with disabilities in your community. Recommendations include winter adaptations to shoes, boots, and assistive devices, and a list of fall-proof holiday gifts.
Provide support to LGBT older adults during the holiday season
Use this infographic developed by the Movement Advancement Project, SAGE, and the Diverse Elders Coalition to provide support to LGBT older adults during the holiday season. The infographic is designed to help isolated or lonely LGBT older adults know that they are not alone—and to give them options of where to go for help.
Guidebook for Mental Health Caregivers: Download this guide for unpaid caregivers to find help for common challenges such as finding the right provider, getting the right diagnosis, and planning for the future.
Established in 1972, Shepherd’s Center Central in Kansas City, MO, offers a variety of programs for seniors that are primarily volunteer driven at three sites throughout the metropolitan area. The Medicare Assistance Program (MAP) is available at two locations staffed by two part-time persons and 12 certified CLAIM (Missouri State Health Insurance Assistance Program) volunteer counselors. MAP is a multi-faceted program providing Medicare/Medicaid education and individual counseling for beneficiaries and caregivers, and includes the SHOEBOX Project, which began in 2015 with a MIPPA special projects grant from CLAIM and continues today.
The idea for the SHOEBOX Project originated with the Apple Project at Southeast Missouri State University in Cape Girardeau, MO, which has been doing similar work since 1993. The name alludes to the variety of containers in which people who come in keep personal paperwork, such as a grocery bag, big purse, backpack, or a box that originally held a pair of shoes. It also attempts to generally describe the services offered:
Simple applications, LIS/MSP, legal forms (POAs), rent rebate claims
Health insurance forms, notary services
Organization of personal paperwork
Education about Medicare, Medicaid benefits
Budget and financial guidance and referrals
One-on-one confidential assistance to assure the person that we care
Xtra help to sort what to keep and what to throw away
Services are provided in Shepherd Center offices, or in senior centers and apartment complexes, and are always free of charge.
Who is the target audience?
The target audience of the SHOEBOX Project is primarily, though not limited to, low-income seniors and disabled persons who may have limited education or cognitive issues, vision impairment, or those for whom English is a second language who need assistance in reading and understanding various forms and letters sent to them. The goal is to be in a position to screen and enroll this population in the various benefit programs for which they may qualify.
What do they do?
The project is advertised to Shepherd’s Center’s large constituency on several social media outlets, and email blasts to various partners and agencies providing services to the aging community, including social workers, coordinators in senior apartment complexes, hospital case managers, etc. A “counter card-style” publicity flyer with a distinctive logo was developed and widely distributed.
A cloth-like document bag, imprinted with the project’s contact information, is given to each client who comes for paperwork sorting, along with a set of neatly labeled folders in which to file important documents. The goal is to assist persons with organization, form completion, and education about what is junk mail and what is important to keep, thus reducing stress levels in their lives.
In 2016, a new feature was added to make the program more accessible, which is to provide a “Walk-in Center” at one site where people can come in without an appointment to be seen by a staff member or volunteer counselor. This service has attracted many who are new to Medicare, want to compare Part D plans, or seek other types of counseling, but who are not necessarily low income. This prompted us the addition of a monthly “lunch and learn” class called Medicare 101. This class is purposely kept small so that the dozen or so attendees can ask questions that are related to their individual situations.
What are the results thus far?
Response to the program seems to increase each year. In 2015, the Shepherd’s Center set a goal of reaching 50 clients; 61 people were served.
In 2016, 87 people sought the services of the SHOEBOX Project, and in 2017, 156 were seen by a counselor and provided the various services. Walk-in Center hours have been increased from three hours on two days per week, to five days per week, 9:00 am to 3:00 pm.
The purpose of the Medicare Reimbursement Learning Collaborative (MRLC) is to achieve integrated, sustainable service systems for Chronic Disease Self-Management Education (CDSME) programs by supporting state and community-based organizations as they work to obtain accreditation for their diabetes programs and payment for CDSME services through the following distinct Medicare benefits: Diabetes Self-Management Training (DSMT), Medical Nutrition Therapy (MNT), Health and Behavior Assessment and Intervention (HBAI), and Chronic Care Management (CCM).
These Medicare benefits are vastly underutilized, and this learning collaborative will help participating organizations bring valuable services to more people. Throughout the course of the MRLC, participants will develop business acumen skills to demonstrate the value of their services and to position themselves as viable providers of CDSME programs.
The DSMT benefit is designed to help individuals gain the knowledge and skills needed to adopt self-care behaviors and make lifestyle changes to manage their diabetes and improve their health outcomes. DSMT provides an avenue for billing the Diabetes Self-Management Program (DSMP) originally developed by Stanford University when additional requirements are met, including supervision by a registered dietitian and accreditation/recognition from the American Association of Diabetes Educators (AADE) or the American Diabetes Association (ADA). The MNT benefit can be used in conjunction with DSMT to provide nutritional assessment and counseling.
The HBAI benefit is an intervention to help individuals address behavioral, cognitive, emotional, or psychosocial factors that negatively affect their medical treatment and self-management/self-care. When a licensed clinical psychologist or nurse practitioner provides supervision and deems it medically necessary, the Chronic Disease Self-Management Program (CDSMP) or other CDSME programs originally developed by Stanford University can serve as a component of the HBAI clinical group benefit. Note: Some Medicare Advantage plans allow a licensed clinical social worker to provide the supervision.
The CCM benefit includes a broad range of services offered under the supervision of a physician, physician assistant, or nurse practitioner to help individuals with two or more chronic conditions follow their medical care plan, practice preventive health care, and more effectively manage their health. Only a small amount of time for a CDSME program can be billed under the CCM benefit. However, many activities ancillary to CDSME can be offered under the CCM benefit, e.g., engaging individuals, enrolling them in classes, arranging transportation, and providing counseling and support throughout the program and afterward to improve health outcomes.
Participants will be asked to select one Medicare benefit (DSMT, HBAI, or CCM) as their primary area of concentration for working toward reimbursement. Those who select DSMT will focus on utilizing the Diabetes Self-Management Program (DSMP), originally developed by Stanford University, as the curriculum for their diabetes self-management education and support services (DSMES). Those who focus on HBAI or CCM will incorporate the Chronic Disease Self-Management Program (CDSMP), originally developed by Stanford University, or another CDSME program, such as the Chronic Pain Management, as a component of the Medicare benefit.
The MRLC experience will provide opportunities for peer-to-peer learning; mentorship from aging service professionals whose organizations have successfully achieved accreditation and reimbursement for CDSME services; and intensive and targeted support, training, and technical assistance from the National CDSME Resource Center. Findings will be documented and shared with the broader network of partners and used to inform future learning collaborative efforts.
Twelve months from May 2018 through April 2019
By April 30, 2019, participating organizations will achieve or make significant progress toward achieving Medicare reimbursement for their CDSME programs and accreditation for their diabetes programs (for those who concentrate on DSMT). Progress toward an overall “framework of change” to achieve this aim will be evidenced by the following incremental steps or organizational “stages of change:”
An implementation plan in place with decisions made regarding the effort;
Necessary partnerships established to implement the program and provide referrals;
Changes focused on accreditation (for those who concentrate on DSMT), e.g., completing the application for accreditation and ultimately attaining AADE or ADA accreditation/recognition;
Appropriate clinical supervision and oversight, including Medicare credentialing;
Billing processes established, including obtaining a Medicare Provider Transaction Access Number(PTAN) or forming an agreement with a Medicare provider that will partner in billing the services, and ultimately, submission of a claim, and reimbursement; and
A system for documenting and tracking the services that are provided.
Support from the National CDSME Resource Center
The MRLC is designed to create a rich learning environment in which participants work together with intensive support, training, and technical assistance from the National CDSME Resource Center, in collaboration with the Administration for Community Living. The Center will provide:
An in-person kick-off orientation meeting, in conjunction with the annual NCOA Center for Healthy Aging Annual Meeting (May 2018), with webinar capability availability, if needed;
Recommended readings and resources;
Monthly learning sessions (conference call/webinar format) that provide subject matter expertise on select topics, while facilitating group discussions and peer-to-peer sharing;
One-on-one technical assistance calls initially, at midpoint, as needed throughout the twelve-month period, and at the conclusion of the learning collaborative;
Mentor calls every two months with mentorship from the technical assistance team and aging service professionals whose organizations have been successful in achieving AADE or ADA accreditation/recognition and Medicare reimbursement; and
An online community for posting questions and sharing information and resources, as well as for tracking progress.
Up to 10 organizations will be selected to participate in the MRLC. These organizations are expected to:
Participate in the in-person kick-off orientation meeting (webinar capability available);
Participate in monthly learning sessions (call/webinar format);
Review recommended readings and resources as they are provided;
Assign a lead and a co-lead to coordinate the effort and to participate in the monthly learning sessions, mentor calls, and one-on-one technical assistance calls;
Identify key partners to serve on the learning collaborative team and invite them to join the monthly calls;
Complete a Readiness Review to identify your organization’s degree of readiness to achieve the learning collaborative aims;
Collaborate with your team to develop Aim Statements and an Action Plan with measurable goals and objectives;
Work closely with your partners to carry out the necessary action steps to achieve the aims, including homework assignments;
Provide monthly progress reports via the online community;
Share challenges, progress, and lessons learned and be willing to serve as a mentor to support participants in the next generation learning collaborative.
Recommended Readings to Get Started
NCOA’s Community Integrated Health Care Toolkit, Medicare Opportunities – Under Learn the Basics, app participants should read Understanding Medicare and Medicare Part B and CDSME. Under Make It Happen, participants should familiarize themselves with the section that relates to their primary area of concentration. Please pay special attention to Tip Sheets, Information Resources, the ACL DSMT Toolkit (for those focused on DSMT), and FAQs.
The purpose of the National Council on Aging’s (NCOA) Center for Healthy Aging Network Development Learning Collaborative (NDLC) is to provide community-based organizations (CBOs) with the knowledge and skills to create, enhance, and/or successfully manage network hub partnerships.
The health care industry and federal and state governments are more cognizant that addressing care management for high-need health care consumers requires an integrated approach to achieve better quality and performance outcomes. This trend of health care and CBO engagement requires that CBOs evaluate their traditional modes of delivering services, especially as independent entities. Moreover, assessing organizational capacity and infrastructure are necessary components of a strategic business plan that supports outreach and engagement with new health care customers. According to a recently published survey report from the National Association of Area Agencies on Aging (n4a), the number of CBOs delivering contracted services to health care organizations has increased significantly.
Ongoing developments in Managed Long-Term Services and Supports (MLTSS), Medicare Advantage, and Accountable Care Organizations (ACO) continue to evolve and transform health care delivery and quality. Person-centered planning and holistic approaches to care coordination are increasingly ingrained into the traditional health care delivery systems, synchronizing the social determinants of health (SDOH) with traditional clinical care. This shift adds a new wrinkle to health care consumer management. CBOs, who are the SDOH experts, have a significant opportunity to engage with various health care partners across the spectrum. CBOs must develop a deeper understanding of health care organizations’ needs, create partnerships and networks to meet those needs, and define the value propositions that effectively address health care organizations’ needs. The sustainability of CBOs as community resources is dependent upon their aptitude and ability to adapt to their business philosophies and practices to access new sources of revenue. A key factor in developing productive relationships with health care organizations is the alignment of collaborative networks among CBOs.
A network or network hub utilizes a centralized, coordinated model for service provision by incorporating uniform logistical practices for recruitment, referral, enrollment, marketing, quality assurance, and evaluation. This process is carried out under the direction of the hub’s central organization and is coordinated among the collective service delivery network. It provides a unified and consistent approach to program delivery across a geographic area, either regional or statewide. The central organization is the center of activity that connects a network of partners, including health care systems and local community organizations who offer evidence-based programs, all working together toward a common goal.
Among the many benefits in the establishment of network hubs is the capacity to:
Deliver a broader scope of SDOH services;
Reach more diverse consumers and populations;
Build stronger administrative infrastructures;
Capitalize on economies of scale;
Provide expanded regional/statewide coverage;
Offer one-stop contracting for multiple services with payors; and
Expand quality improvement initiatives and successes
The NDLC will provide selected participants with training on the fundamental elements of network development such as identification of CBO partners, establishment of participation agreements, and exposure to the primary drivers for health care organizations to support building value propositions. Over a period of 11 months, the NDLC will provide participants with an opportunity to learn from their peers, while receiving technical assistance and training from NCOA and other industry subject matter experts (SME). Additionally, NDLC participants will be engaged with other CBOs that have successfully created coordinated hubs and contracted with health care organizations.
11 months: May 2018 – March 2019
Key NDLC Learning Benchmarks
Participating organizations will work toward achieving these tactical objectives:
Draft a participating organization agreement;
Complete a Readiness Assessment and utilize the results to strengthen your strategic plan;
Complete a Partnership Evaluation;
Utilize the cost calculator tools to support development of fiscal planning;
Detect gaps, if any, in current hub composition and identify additional partners/network participants to maximize organizational capacity (post LC); and
Target a local healthcare organization for partnership engagement.
Up to 10 organizations will be selected to participate in this LC and will be announced mid-March 2018. Participants are expected to:
Complete the entire 11-month NDLC cycle;
Attend an in-person kick-off orientation meeting (May 21, 2018), in conjunction with the annual NCOA Center for Healthy Aging Annual Meeting, with webinar capability availability for those not able to attend in person;
Identify key partners to participate as a unit/team on monthly NDLC webinars and related activities;
Become familiar with the recommended resources and community-integrated health care resources on NCOA’s website;
Collaborate with team to develop measurable goals and objectives to achieve the NDLC purpose;
Attend all lectures/trainings held via webinar;
Establish monthly hub meetings to collaborate and prepare for monthly NDLC lectures and assignments;
Participate during monthly webinars by verbally reporting on progress and lessons learned to encourage shared growth of NDLC participating organizations;
Actively and regularly participate in ongoing discussion, relevant postings, assignment submission, and progress reporting within the online community;
Work closely with hub team to plan and implement the project objectives;
Support from NCOA’s Center for Healthy Aging (CHA)
CHA, in collaboration with the Administration for Community Living will support participants through the NDLC experience in the following ways:
Host the in-person NDLC Kick-Off Meeting as a preconference to NCOA’s Center for Healthy Aging Annual Meeting (May 21, 2018);
Provide technical assistance and support for the successful execution of NDLC expectations;
Host monthly webinars that include lectures by experts from the field, peer-to-peer learning, and discussion of suggested readings and homework assignments;
Connect participants with other experienced organizations that have successfully created network hubs and contracted with health care organizations; and
Moderate an online community to facilitate sharing of best practices and resources, foster peer-to-peer support, and provide technical assistance.
Please contact Marissa Whitehouse at email@example.com with any questions regarding this charter or the associated application.
NCOA seeks candidates for an IT Specialist/System Administrator–a versatile, high profile position responsible for providing helpdesk, hardware, software, and systems support to include supporting a Microsoft Windows and Office 365 environment. Responsibilities include network support, servers, telecommunications, desktop and application issues. This position supports NCOA’s operations Tier 1 and Tier 2 support through onsite support, answering phone calls, responding to emails and documenting, tracking, and routing issues in a ticket tracking system.
Essential Duties and Responsibilities
Administer users for cloud-based Office 365 platform, including SharePoint, OneDrive, Skype For Business, Exchange/Email platform administration, and creation of accounts for new employees, providing technical support to existing users of the system and deactivating usernames for departed employees
Assist the IT Associate Director in deployment of various IT systems as needed
Administer other IT systems as adopted by the organization under direction of IT Associate Director
Monitor antivirus, active directory, and other server activity
Resolve network/computer issues
Setup and configure new computers
Maintain spreadsheets of hardware assets and IP addresses
Work under the direction of the IT Associate Director to research solutions and conduct technology market surveys
Remote fix of workstations using LogMeIn and TeamViewer or any other remote software tool
Monitor, resolve and maintain all conference rooms audio/visual connections and software
Willingness to rollup sleeves to install hardware or wiring in ceilings, floors, server rooms or other office locations to ensure proper connectivity and operations of the various hardware equipment
Maintain network documentation as directed
Participate in the creation, implementation and continual improvement of standards, processes and procedures required to deliver high quality service
Administer all users on Skype platform, including creation of accounts for new employees, providing technical support to existing users of the system and deactivating usernames for departed employees.
Work with the IT Associate Director to reconcile the IT budget for hardware and software acquisitions
Review the helpdesk performance indicators and SLA with vendors
Position Parameters/Special Responsibilities Required
Ability to work independently and also as a team member is a must
Ability to interact with people from different cultures
Qualifications, Knowledge, and Skills Required
Bachelor’s Degrees or technical training in Information Technology
Minimumn of 4 years experience in a similar role
Working knowledge of AD and GPO
Work experience administrating, supporting and maintaining Enterprise Backup and Recovery systems.
Work experience designing, implementing and maintaining Microsoft based enterprise applications and systems.
Working knowledge of domain troubleshooting
Working knowledge with Avaya or other phone systems
Working knowledge with multi-function office printers
Working experience with Hyper-V Virtual Desktop Infrastructure (VDI)
Strong technical skills in mobile and computer technology
Capacity to quickly learn new systems and solve complex technical problems with creativity
Ability to perform analysis and research of various technologies independently
Ability to work under pressure
Demonstrated excellent written and oral communication skills
Working knowledge of Microsoft Office suite, MS Office 365, MS servers, AD, networking protocols and troubleshooting, wireless AP’s.
Microsoft Certified Systems Engineer or equivalent Technical Certification required
Scripting languages expertise
Linux experience is a plus
NCOA’s Operating Principles
All employees are expected to abide by the Operating Principles promulgated June 2008: (1) Striving for Excellence in all that we do, fostering critical thinking and creative action. Welcoming and embracing innovation every day, not afraid of taking risks, trying something new or adapting to a changing world. (2) Have respect and care for all and good stewards of our resources and opportunities. (3) Achieve shared goals by building an environment of collaboration in which everyone is expected to contribute. (4) Committed to a trusting and respectful work environment that: values honest and open communication, recognizes individual differences and points of view, and ensures the fair treatment of everyone.
Ability to speak, see, hear and use hands to operate standard business equipment including computers, fax machines, copies and the like.
The position is based in Washington and the incumbent must be present in the work place.
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, responsible accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
NCOA is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other basis protected by law. Some positions may require pre-employment screening potentially including a criminal background check, verification of academic credentials, licenses, certifications, and/or verification of work history.
Send cover letter and resume to HR@NCOA.org with subject line “Helpdesk IT Specialist.”