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All You Need to Know About VoIP – The New Age of Telephony
By Manhattan Tech Support

The traditional landline telephone system is being quickly replaced by Voice over Internet Protocol (VoIP) telephony. But what exactly is VoIP, and what can it do for your business?

VoIP is a technology that sends telephone calls over the same Internet connection your business uses to send email and web traffic. In recent years, VoIP has been experiencing explosive growth.

Analysts predict there were 1 billion VoIP users in 2018.[i]

The total size of the VoIP market will reach $99 billion in 2025.[ii]

VoIP, the “New Technology” With a 30 Year History

VoIP has not been in widespread use for very long. However, it’s been steadily growing in popularity since it was first commercialized in the early 90s. Here’s a brief summary of how VoIP came to be a viable alternative to the traditional telephone.

  • 1991: John Walker and Brian Wiles write a compression scheme that reduces the bandwidth needed to transmit voice data from 64 Kb/s to 32 Kb/s. They release the program to the public domain under the name NetFone.
  • 1995: VocalTec patents a VoIP transceiver, the first company to market a commercial VoIP product.
  • 1998: Windows 98 provides a stronger foundation for VoIP service, allowing for easy conversion between digital and analog signals. This allows VoIP calls to travel across Public Switched Telephone Networks (PSTNs). Still, VoIP calls account for less than 1% of all voice calls.
  • 2003: Niklas Zennstrom and Janus Friis found Skyper, later shortened to Skype. The service charges for calls to the PTSN and is the first commercial VoIP service to popularize video calling.
  • 2004: Vonage appears on shelves in Circuit City, and soon has 2 million users.
  • 2005: Calypso Wireless markets the first mobile phone with WIFI connectivity, allowing VoIP calling and real-time video conferencing.
  • 2012: Hosted VoIP services grow 17% over the year before, and Session Internet Protocol (SIP) trunking, a protocol for provisioning VoIP services, makes massive inroads, growing 83% from
  • 2011 to 2012. The global VoIP market hits $63 billion.
  • 2016: Total VoIP traffic reaches a new high of 158 petabytes a month
  • 2020: VoIP is projected to have approximately 2 billion subscribers worldwide by 2020.
How Does VoIP Work?

There are several important elements of a VoIP network. The good news is that you might have already purchased some (or even most) of the network hardware you need to deploy VoIP in your company. Here’s what a VoIP system looks like.

Easy Collaboration Makes Your Business More Agile

Businesses today require staff members to be increasingly available and collaborative. At the same time, the trend toward remote work arrangements continues to grow.

Did you know that 80% to 90% of the US workforce says they would like to telework at least part-time?[i]

Studies show that even employees who aren’t working remotely spend 50-60% of their work time away from their desk.[ii]

Several VoIP features help increases mobility.

  • A Single Number to Ring Multiple Devices
    VoIP systems allow you to ring a person’s mobile and desk phone with a single call, helping to eliminate efficiency-killing games of phone tag.
  • A Unified Number for Outgoing Calls
    Any call placed from your VoIP system will appear as if it’s originating from inside your office, presenting a uniform, professional company image.

Fact: VoIP saves an average of 32 minutes per employee, per day because it enables staff to reach one another on the first try.

Prospects and Clients Get Better Access to Your Team

Are your staff members ready to answer sales calls, even when they’re away from their desks or on the road?

A recent Google study revealed that around 70 percent of mobile users click the “call” feature from their smartphones when they search for a business. VoIP can help ensure that each of these calls gets routed to the right person.

Providing clients with reliable access to your people has a direct, positive impact on your bottom line. A separate study by InsideSales shows that 50% of buyers go with the vendor that responds to them first. By helping you quickly respond to prospects and clients, VoIP provides you with a competitive advantage, regular phones can’t.

More Functions and Lower Costs

You’d think that a tool this great would cost a lot of money, but it’s not true. VoIP technology usually ends up saving businesses money. Here’s how that happens.

  • Reduced Maintenance Costs
    With only one network to maintain, you eliminate all the costs associated with traditional phone systems, such as PBX hardware costs, setup fees, and high phone company support charges.
  • Eliminate Long Distance Fees
    VoIP doesn’t just lower long-distance charges; in many cases, it eliminates them completely. VoIP services also offer international calling for a drastically reduced price when compared to traditional phones.
  • Rich Features at No Extra Cost
    The majority of VoIP services come packed with features that you’d otherwise pay a premium for – such as call recording, voicemail to email functionality, conference bridging, and others.

Fact: Businesses that implement VoIP often see between 50% and 75% cost reduction in their telephone services.

Fact: Small businesses that employ VoIP can save 40% on their long-distance costs, and 90% on their international phone bills.

Trouble Free VoIP Relies on Quality of Service (QoS)

Just because VoIP runs on the same network as your day to day computing doesn’t mean all VoIP systems are created equal. In the past, VoIP deployments commonly experienced problems like dropped calls, jitters, and poor audio quality.

Today, with the right high-speed telecommunications infrastructure and VoIP partner, these issues can be eliminated. Here are some of the networking techniques that a technology partner like Manhattan Tech Support can use to ensure high call quality.

  • Prioritizing VoIP Data
    An experienced network engineer will know how to prioritize VoIP traffic in your network, so that call quality isn’t adversely affected by other network services.
  • Policy-Based Routing
    Dividing your network into Virtual Local Area Networks (VLANs) is another way to dynamically distribute bandwidth and ensure VoIP services get the resources they need.
  • Physical Network Separation
    For businesses that want to ensure absolute VoIP call quality, the answer is often a dedicated Internet connection and network device to move VoIP traffic to individual users.
VoIP and Network Expertise That’s Recognized Throughout NYC

Are you ready to revolutionize your business with more powerful, lower-cost telephony, but don’t know where to start? The solutions experts at Manhattan Tech Support have decades of experience managing computer networks and can help you step confidently into the age of VoIP.

  • Recognized VoIP Expertise
    Our engineering team has been deploying VoIP solutions at businesses in the five boroughs of NYC since the technology first became viable. That experience means a fast, efficient transition to VoIP for your business or organization.
  • World-Class Network Engineering
    We’re not just another VoIP provider – we’re a trusted technology partner that provides dependable network and telecommunications management services too. A single point of contact for your entire computer network and VoIP system means deep integration and reliable quality are just one phone call away.

If you’d like to find out more about VoIP and what it can do for your business, contact us anytime! Our team is always happy to answer questions and get businesses started on their road to better telephony.

Email: info@manhattantechsupport.com Phone: 212-299-7673


(i) https://www.engineeringnews.co.za/article/why-are-one-billion-people-using-voip-in-2017-2017-06-27

(ii) https://www.marketwatch.com/press-release/at-31-cagr-voip-market-size-is-expected-to-exhibit-99000-million-usd-by-2025-2019-04-08

(iii) https://getvoip.com/blog/2014/01/27/history-of-voip-and-internet-telephones/

(iv) https://www.delltechnologies.com/content/dam/delltechnologies/images/forum/emea/presentations/en-us/dubai/mdc-01.pdf#page=3

(v) https://globalworkplaceanalytics.com/telecommuting-statistics

(vi) https://globalworkplaceanalytics.com/telecommuting-statistics

The post INFOGRAPHIC – All You Need to Know About VoIP – The New Age of Telephony appeared first on Manhattan Tech Support.

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ManhattanTechSupport.com LLC has been named as one of the world’s premier managed service providers on the prestigious 12th-annual Channel Futures MSP 501 rankings.

Every year, MSPs worldwide complete an extensive survey and application to report their product offerings, growth rates, annual total and recurring revenues, pricing structures, revenue mix, and more. MSPs were ranked according to a unique methodology that weights revenue figures according to how well the applicant’s business strategy anticipates trends in the fast-evolving channel ecosystem.

Channel Futures is pleased to name ManhattanTechSupport.com LLC to the 2019 MSP 501.

“We are truly honored and excited to be ranked on the global 2019 MSP 501 list,” said Joseph Rabinowitz, Co-Founder, and CTO of ManhattanTechSupport.com. “We have the most passionate staff in the industry constantly focused on delivering the best service and driving value to our clients. Our innovative industry-leading managed IT, security, software development, and cloud services have resulted in explosive growth. It is humbling to be listed among so many of the greatest companies in the industry. I would like to thank our awesome customers for placing their trust with us and helping us achieve this milestone.”

In the 12 years since its inception, the MSP 501 has evolved from a competitive ranking list into a vibrant group of service providers, vendors, distributors, consultants and industry analysts working together to define the growing managed service opportunity.

“The 2019 MSP 501 winners are the most elite, innovative and strategic IT service providers on the planet, and they stand as a model of excellence in the industry,” says Kris Blackmon, Content Director of Channel Partners and Channel Futures and lead of the MSP 501 program. “As the MSP 501 Community grows, leagues of managed service providers learn from the successes of these winning companies, gaining insight into the best practices, strategies, and technologies that elevate an MSP to the level of the 501 winners. Our heartfelt congratulations to the 2019 winners and gratitude to the thousands of MSPs that have contributed to the continuing growth and success of both the 501 and the thriving managed services sector.”

Ten special award winners will be recognized at the MSP 501 Awards Gala at Channel Partners Evolution, held this year September 9-12 in Washington, D.C. Nominations for these special awards, including Digital Innovator of the Year, Executive of the Year and the Newcomer Award, were included in the MSP 501 application, and all candidates were encouraged to submit for them.

In addition to deciding the rankings, the survey drives the creation of an annual in-depth study of business and technology trends in the IT channel, released each year at the Channel Partners Evolution conference. The full MSP 501 Report leverages applicant responses, interviews with industry experts, and historical data to give a well-rounded picture of the managed services opportunity.

The complete 2019 MSP 501 list is available at Channel Futures.


The 2019 MSP 501 list is based on data collected by Channel Futures and its sister site, Channel Partners. Data was collected online from March 1 through May 31, 2019. The MSP 501 list recognizes top managed service providers based on metrics including recurring revenue, growth, and other factors.

About ManhattanTechSupport.com LLC

ManhattanTechSupport.com LLC, a leading full-service technology partner for SMBs in New York City, specializes in managed IT services to help businesses foster growth through the efficient use of technology. We also deliver cutting-edge cybersecurity, custom software development, and business intelligence solutions that fortify companies from cyberattacks and increase operational productivity. Distinguished in the industry for world-class customer service and 24/7 availability, we offer companies the full breadth and depth of a sophisticated IT department for one flat monthly fee with no contracts ever. Today, our innovative technology solutions and IT experts continue to create sustained value for our clients through various strategies and initiatives that are tailored to propel SMBs into the future.

Manhattantechsupport.com | LinkedIn | Facebook | Twitter

ManhattanTechSupport.com Contact
Joseph Rabinowitz

 About Informa Tech

Channel Futures, Channel Partners Online, Channel Partners Conference & Expo and Channel Partners Evolution are part of Informa Tech, a market-leading B2B information provider with depth and specialization in the Information and Communications (ICT) Technology sector. We help drive the future by inspiring the Technology community to design, build and run a better digital world through our market-leading research, media, training and event brands. Every year, we welcome 7,400+ subscribers to our research, more than 3.8 million unique visitors a month to our digital communities, 18,200+ students to our training programs and 225,000 delegates to our events.

Media Contact
Kris Blackmon
Content Director, Channel Futures & Channel Partners
Senior Editor, MSP 501


The 2019 MSP 501 list is based on data collected by Channel Futures and its sister site, Channel Partners. Data was collected online from Feb. 28 through May 31, 2019. The MSP 501 list recognizes top managed service providers based on metrics including recurring revenue, growth and other factors.

About Informa

Channel Futures, Channel Partners Online, Channel Partners Conference & Expo and Channel Partners Evolution are part of Informa, the international business intelligence, academic publishing, knowledge, and events group. Informa serves commercial, professional and academic communities, helping them connect and learn, and creating and providing access to content and intelligence that helps people and businesses work smarter and make better decisions faster.

Informa has over 10,000 colleagues in more than 20 countries and a presence in all major geographies. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Read the press release here

The post ManhattanTechSupport.com LLC Ranked Among World’s Most Elite 501 Managed Service Providers appeared first on Manhattan Tech Support.

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Cloud Computing in 2019: Answers to Your Why, How & What + Bonus Tips for SMBs

By now you’re probably familiar with the term cloud computing, as it’s been regularly featured in the technology media for over a decade. However, many businesses still aren’t sure exactly what the cloud is or how much it can help them.

The cloud is a method of locating IT software and services in a remote data center and then accessing them across the Internet. By outsourcing the maintenance of your technology infrastructure to a third party, your business saves the expense of buying and managing its own IT hardware while enjoying greater stability and reliability.

Those benefits have led to strong, sustained enthusiasm for cloud computing, with 77% of companies now hosting a portion of their IT infrastructure in the cloud[i]. Despite that interest, many businesses still aren’t clear on the full potential of the cloud.

There Are Many Types of Cloud Computing

Cloud computing comes in several different forms, each with their own optimal use cases. Here are some terms you may have heard, and the differences between them.

  • Public
    Services the public can access through a commercial service provider.
  • Private
    A secure and sophisticated cloud solution hosted on-premise or on third-party data centers that are dedicated solely to your organization.
  • Hybrid
    A customized mix of on-premise and public cloud resources that are configured to your needs.
  • Software as a Service (SaaS)
    Software for end-users that resides in a public cloud and is accessed over the Internet.
  • Platform-as-a-Service (PaaS)
    A software environment that can be rented on a flexible basis – often for software development, and deployment of applications without having to worry about typical hardware or software maintenance.
  • Infrastructure as a Service (IaaS)
    Virtualized compute and storage resources that are accessed via the Internet, saving infrastructure costs.
What Can Cloud Do for My Organization?

Cloud computing is popular for enabling a new level of productivity and reliability. Here are the most common reasons companies look toward the cloud.

42% — Providing Access to Data from Anywhere
38% — Disaster Recovery
37% — Better Flexibility
36% — Reducing IT Staff Burden[ii]

With Data in the Cloud, Collaboration Improves

Allowing employees to effortlessly share ideas and data increases their ability to work and innovate.

90% of business leaders who have implemented the cloud say that it’s improved business processes.[iii]

A Financial Case for Cloud Computing

Another reason decision-makers are enthusiastic about cloud computing is that it lowers CAPEX and provide greater financial efficiency.

74% of chief financial officers say of all the emerging technologies, cloud computing will have the largest positive financial impact on their business.[iv]

Rest Better with Your Back-Ups in the Cloud

Disaster recovery as a service (DRaaS) is a relatively new but quickly growing field, which uses the power and flexibility of cloud computing to safeguard businesses against catastrophe.

More than 40% of U.S. enterprises have already adopted DRaaS, while 20% more are planning on using it in the near future. [v]

A Cloud Solution for Any Industry

Cloud computing is no longer just for high-tech companies – there are now reliable, secure cloud solutions for businesses of every size and in every field.

77% of enterprises now have some portion of their infrastructure in the cloud.[vi]

  • Healthcare – 12% of healthcare workloads were running in the cloud 12 months ago. 39% of healthcare workloads are running in the cloud today [vii]
  • Legal Services – Adoption of cloud-based services stood at 68% in 2018, up from just 51% in 2015. [viii]
  • Financial Services – The finance cloud market is growing at a compound annual growth rate of 24.4% and will reach $29.47 billion in size by 2021. [ix]
The Most Popular Cloud Applications

You probably use several cloud applications in your daily personal life without even knowing, like Netflix, Facebook and Uber. But there are many other cloud services, such as Amazon’s Amazon Web Service (AWS) and Microsoft’s Azure, that are growing rapidly.

  • Amazon Web Services (AWS)
    Amazon AWS is the largest provider of public cloud services, with a focus on infrastructure as a service (IaaS) and platform as a service (Paas) resources, such as compute, database storage, and content delivery services. Amazon’s revenue from AWS hit $6.7 billion in 2018, about 40% of the company’s total revenue.[x]
  • Microsoft Azure
    Azure is a large, continually-expanding set of cloud services from Microsoft, including SaaS, PaaS, and IaaS tools. The Azure service provides an attractive ecosystem for companies adopting either public or a hybrid cloud. Azure is currently the fastest growing of the major cloud service providers.[xi] [Beating Amazon, Google, and IBM]

E-mail is the #1 cloud-based business application, after web and general productivity software.[xii]

  • Office 365
    Office 365 is one of the most popular cloud productivity suites available.  Over 56% of organizations globally are now using Microsoft Office 365. [xiii]
  • Google G-Suite
    G Suite, another highly popular productivity solution, has been adding approximately 1 million users a year since 2016.[xiv]
Cloud Security

Cloud security was a major concern in the past, but it’s much less so now that vendors have improved upon security protections. Today, the cloud is used to increase the overall network security of organizations.

According to Gartner, companies that setup visibility and security controls for their cloud applications experienced 33% fewer security issues in 2018.

Public cloud infrastructure as a service (IaaS) workloads will suffer at least 60% fewer security incidents than those in traditional data centers.[xv]

Despite the Benefits of Cloud, Migration is Still a Problem

Though cloud adoption has gotten easier – moving services from on-premise servers to the cloud – a process known as cloud migration – still poses great difficulties.

The most significant challenge during cloud migrations:

  • Data Migration 58%
  • Security Requirements 56%
  • Application Optimization 44%
  • Regulatory Compliance 40%[xvi]

The best way to avoid the difficulties inherent in cloud migration is to partner with a cloud computing expert, who can help you navigate the challenges and make the most of your cloud investment.

Manhattan Tech Support – NYC’s Cloud Expert

If you need help making sense of the cloud, we’re happy to help. For over 20 years, we’ve been one of New York City’s leading cloud experts, and we’re enthusiastic about sharing that expertise with small and midsized businesses in NYC.

Want to talk to a cloud expert with experience in your industry? Contact us at 212-299-7673 or info@manhattantechsupport.com


[i] https://www.forbes.com/sites/louiscolumbus/2018/08/30/state-of-enterprise-cloud-computing-2018/#649ecc8d265e

[ii] https://www.spiceworks.com/marketing/state-of-it/report/

[iii] https://www.trackvia.com/blog/productivity/increase-productivity-switching-cloud/


[v] https://www.enterprisestorageforum.com/storage-management/survey-reveals-tech-trends-reshaping-data-storage.html

[vi] https://www.forbes.com/sites/louiscolumbus/2018/08/30/state-of-enterprise-cloud-computing-2018/#609d781265e3

[vii] https://www.truenorthitg.com/cloud-computing-in-healthcare/

[viii] https://www.legalitprofessionals.com/legal-it-columns/65-guest-columns/11267-tips-from-the-trenches-for-a-successful-cloud-migration

[ix] https://www.marketsandmarkets.com/Market-Reports/finance-cloud-market-1053.html?gclid=EAIaIQobChMIj6jqrcal2QIVCx-GCh3lnwi7EAAYASAAEgLG5fD_BwE

[x] https://www.forbes.com/sites/greatspeculations/2018/10/17/how-much-will-aws-contribute-to-amazons-near-term-revenue-growth/#11add3af2a53

[xi] https://www.channelpartnersonline.com/2019/02/07/azure-still-king-in-public-cloud-while-azure-grows-fastest-ibm-falls/

[xii] https://www.comptia.org/resources/cloud-computing-trends-research

[xiii] https://www.techrepublic.com/article/saas-suites-like-office-365-driving-cloud-deployments-with-2x-adoption-of-g-suite/

[xiv] https://www.digitalinformationworld.com/2019/02/g-suite-5-million-users.html

[xv] https://www.gartner.com/smarterwithgartner/is-the-cloud-secure/

[xvi] https://deloitte.wsj.com/cio/2018/11/11/the-state-of-cloud-adoption/

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Real estate companies are embracing technology to work more effectively, just like many other small and midsized businesses, but many lack the tools to effectively manage their IT infrastructure. This shortcoming can manifest as downtime, poor employee communications, inefficient business processes, or lackluster cybersecurity. If left unaddressed, these problems can have a major impact on the financial health of the company.

Achieving truly great technology is even more complex. A new set of tools, collectively called property technology or “PropTech,” is now coming to the forefront, driven by larger trends like cloud computing and enterprise mobility. These new tools offer real estate companies an opportunity to improve every aspect of their operations, while also providing a richer experience to their tenants and other stakeholders.

Embracing these technologies requires a level of expertise and commitment that most real estate and property management companies can’t manage on their own. That’s why many companies are looking to professional technology partners, like managed IT services providers (MSPs), to help them stay ahead of these important changes.

MSPs Provide a Foundation for Uptime and Reliability

The primary job of a managed IT service provider is to help ensure a high level of IT services and support that increase network reliability and performance. By combining a set of specialized tools and skills for the monitoring, maintenance, and security of your IT infrastructure, MSPs bring predictability to your network technology, enabling you to better focus on serving your tenants and partners.

  • Proactive technology maintenance
    The fundamental difference between an MSP and what’s known as a “break/fix” service firm is proactivity. A reliable MSP will be vigilant about updating your software and maintaining your network infrastructure to prevent problems from occurring. They should also provide 24/7 help desk support so that any new technology problems that do arise are addressed quickly and efficiently.
  • IT services for a fixed monthly fee
    MSPs provide predictable, flat-rate pricing that helps businesses plan and stick to a clear IT budget. This is in stark contrast to break-fix service providers that thrive on your IT systems crashing and then charging you an hourly rate to “fix it” — often suboptimally — because it is in their financial (conflict of) interest to see your technology break down often. Charging the same fee every month — no matter how many IT problems a business faces — aligns the financial interests of the business and IT service firm, providing the foundation for a strong, honest, and win-win partnership.
Strategic Software Consulting to Simplify Back-Office Tasks

In addition to the benefits listed above, an MSP that has experience working in the real estate industry can assist your team with any technical due diligence effort, further increasing their value as a partner. With years of experience helping businesses choose and configure the line of business applications that best serve their needs, we can guide your decision-making process and help you select the most suitable property management software. The right software suite helps you address many of the pain points that real estate companies face, which includes the following:

Faster tenant screening and approval

An integrated property management suite will help you run credit checks, analyze payment records, locate potential conflicts with previous landlords, as well as provide other features to help you bring in and retain high-quality tenants.

Digitized lease agreements

While many companies still use paper leasing contracts, they can impede company efficiency. They’re not only harder to access and share, but they also add clutter to your office and require more space to store.

In contrast, digital lease agreements can easily be created from pre-written templates, are accessible on a wide variety of mobile devices, and can be conveniently archived for legal or compliance reasons. These are just a few of the reasons that property management software has seen such consistent growth over the last several years.

Streamlined book-keeping and rent collection

Collecting rent can be a time-consuming affair, but most of the property management suites have built-in tools to make the process easy.

Voice over Internet Protocol (VoIP) Increases Staff Flexibility

A critical aspect of the property management business is ensuring your employees are in regular contact with each other and with tenants. Voice over Internet Protocol (VoIP) – a modern digital telephony that uses the Internet to transmit voice calls – is a particularly potent tool in achieving this connectivity.

  • One phone number per staff member
    With a VoIP system, a single phone number can reach a staff member no matter where they are or what devices are closest. VoIP systems can be configured to contact an individual’s devices in a round-robin sequence (one device at a time), or all at once. More accessible employees lead to faster resolution of issues and happier tenants.
Security Cameras Reduce Crime and Improve Tenant Satisfaction

According to this research report from the University of North Carolina, a security camera solution can help bring about a marked decrease in burglary attempts and other crimes. In addition, camera solutions reduce liability for your company and prevent unwelcome visitors from using parking lots and other facilities.

We have experience configuring a variety of Internet Protocol (IP) security cameras solutions from the industry’s top vendors. Our IP camera solutions allow you to access all your security video feeds from a standard web browser on a single computer. They can also be configured to provide motion and change detection alerts to help identify people and objects that have entered or exited a picture, based on your needs.

Manhattan Tech Support – A Trusted Technology Partner For 20 Years

For over 20 years, Manhattan Tech Support has been helping real estate companies work faster and more effectively with the latest technologies. If your company could benefit from a technology partner with this expertise and would like to find out more about our decades of experience companies in your industry, contact us to find out more at 212-299-7673 or info@manhattantechsupport.com.

We’re always eager to help real estate companies make the most of the wonderful new technologies that are becoming available, and look forward to speaking with you soon!

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There are major changes taking place in the business world, as companies strive to control costs and increase productivity with new technologies, while also making the most of an increasingly mobile workforce.

Microsoft Office 365 is a very rare tool that helps businesses accomplish all three of these goals. The latest iteration of the popular Microsoft Office productivity suite, Office 365 has been re-designed from the ground up to help businesses take advantage of the latest developments in cloud computing, adopt more collaborative work arrangements, and streamline their IT budgets.

With over 155 million users globally, including 91% of the Fortune 100, Office 365 is now the world’s most popular productivity suite. Despite its widespread popularity, we find that many businesses still don’t understand the many ways it can help them work faster and more effectively.

Microsoft Office 365 Positions Businesses for Optimal Cloud Productivity

Microsoft Office 365 has been built comprehensively to help make the power of the cloud more accessible. What is the cloud? It’s a way of storing applications and data in remote data centers — in this case, Microsoft’s own professionally-maintained data centers — where they’re easily accessible from computers, laptops, and mobile devices.

Whether you’re a small company or a large one with hundreds of employees, Microsoft Office 365 provides a range of concrete advantages over on-premise versions, like Office 2019. This includes easy integration with other cloud services, low maintenance requirements, ease of installation, and more.

Flexibility and Scalability

Office 365 is a software-as-a-service (SaaS) product, which means that you purchase the software on a subscription basis based on the number of employees in your organization. Eliminating the up-front cost associated with traditional software licenses helps you control capital expenditures, while also helping to ensure that you don’t pay for unnecessary software.

Faster and More Robust Collaboration

Microsoft built Office 365 to facilitate collaboration. Microsoft Teams is an application within Office 365, which includes tools for business messaging, VoIP calling, video meetings, and instant file sharing. But that’s just the start. The ability for several people to work on a Word or Excel document together (called co-authoring) has also received a major boost in Office 365, with a series of new functions for real-time cooperation and version tracking.

Powerful New Versions of Familiar Office Applications

At the core of Microsoft Office 365 are improved versions of already familiar software applications, like Microsoft Word, Excel, Power, and PowerPoint. These new applications provide a familiar interface, allowing employees to start using them right away without additional training. They also include a variety of new features – here are some of the more interesting and impactful new features in each application.

Microsoft Word

Microsoft Word 365 includes a range of new features for making document editing processes smoother, such as allowing the editing of PDF files by automatically converting them to .docx format, better integration of language translation services, and a powerful text-to-speech engine for finding typos and grammar errors in documents. In addition, there are also features designed for mobile users, like Microsoft Ink, which allows you to use your finger or a pen to intuitively edit a document like you would correct a school paper while on the go.

Microsoft Excel

Excel comes with a range of new tools, many of which are designed to improve business analytics processes. The most important is an improved selection of data visualization options, located in the “Insights” menu. Other notable new features include the addition of funnel charts, which are specialized for demonstrating changes in sales and marketing processes, 2D maps, and the ability to publish from Excel directly into PowerBI, Microsoft’s business intelligence tool.

Microsoft Outlook

For many years, Google G-Suite users have bragged about their ability to add new functionality to Gmail using add-ins. Now, Outlook has similar functionality, allowing applications like Trello, DocuSign, and Translator to interwork directly with Outlook 365. Other powerful new features include direct integration with LinkedIn, allowing your staff to gather information about people outside your organization with ease, and a new artificial intelligence (AI) assistant that will help you schedule meetings and quickly find a time that’s free for all parties.

Microsoft has maintained a very aggressive update schedule for each of the Office 365 applications, rolling out new features every month. The ability to enjoy those features immediately, without having to download and update the Office software on each PC and device individually is another huge benefit to Office 365.

Better Tools for Ensuring Robust Security or Compliance

Until recently, businesses were skeptical of cloud computing because of the security risks inherent in sharing critical business data on the Internet. Today, those concerns have largely disappeared. Microsoft has made great progress toward security and eased the compliance burden of its users. Here are some examples.

After several years of disappointing phishing results, Microsoft made a hefty $1 billion investment to increase email security. The results have paid off. According to an analysis of over 400 billion phishing emails, the email filters in Microsoft Office 365 have caught over 5 billion phishing emails, putting them ahead of other leading providers.

Microsoft has gone to great lengths to ensure that its data centers are compliant with ISO 27001, EU Model clauses, HIPAA BAA, and FISMA. Prioritizing compliance has won Office 365 praise from professional groups like the American Bar Association, and respect from financial services firms, who are now a leading adopter of Office 365.

Want to Learn More about Office 365? Talk to Our Experts!

We’re a certified Microsoft partner and have helped hundreds of businesses in NYC get the most out of Office 365 and the entire family of Microsoft Products. If you’d like to speak with our experts about migrating your business to Office 365 or have some questions, we can help you with, we’re always available!

Call us at 212-299-7673 or email us at info@manhattantechsupport.com

The post The Manhattan Tech Support Guide to Microsoft Office 365 – Part 1 appeared first on Manhattan Tech Support.

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Phishing is a type of cyberattack in which criminals disguise themselves as reputable businesses or trusted individuals to obtain valuable information, like your network credentials, passwords, or financial information.

As of 2019, phishing is one of the most popular types of cybercrimes in the United States. Despite increased awareness about the dangers of phishing, the variety and success rate of phishing attacks have continued to increase in the States, which now accounts for 86% of all phishing attacks globally.

Phishing attacks aren’t just on the rise; they’re harder to defend against. Phishing causes more than four times the damage that viruses and ransomware cause. All it takes is one fraudulent email to fool one of your employees, and the damage is done. So, what are the best ways to stop a phishing attack? The first step is to understand what makes the threat so dangerous.

The Changing Face of Phishing

In the past, fraudsters relied on “spray and pray” approaches to phishing. This method uses emails with minimal personalization and very generic, templated emails. The idea was that one recipient among the thousands of emails would be gullible enough to click on the dangerous link.

Today, the phishing landscape is much more diverse and sophisticated – often customized to target your organization or employees. This has helped keep the efficacy rate of phishing attacks high — despite the proliferation of new and advanced cybersecurity tools — and made mitigating phishing attacks a priority for the majority of cybersecurity decision makers. Here are the new phishing-style attacks you’re likely to see in 2019.

Spear Phishing

Spear phishing is one of the more targeted forms of phishing techniques in which the attacker has gathered some information about you, usually from social media channels or the world wide web. Using information about a recent purchase, business trips or life event, the hacker will then craft a convincing email that asks you to help them with something related to that event, such as refunds, claims of outstanding balances and so on.

To increase their success rate, spear phishing attacks often frame this request as an urgent need, requesting the user to visit a fraudulent website – one that looks very close to a genuine website the user is already familiar with. This method has a high chance of success. For the last several years, spear phishing attacks have been the most popular attack vector for organized hacking groups.

Business Email Compromise

The Business Email Compromise (BEC) is an advanced phishing attack in which hackers pose as an executive in the company and direct a financial director or accountant to remit a payment on behalf of a business. BEC attacks often rely on a sense of urgency for their success, requesting the invoice or transfer get processed immediately to steal the money before the accountant has time to realize it’s not legitimate.

Because of the research and time that goes into a BEC, they can be extremely effective. Take for example this Lithuanian man who successfully scammed both Google and Facebook out of over $100 million — and those are technology experts!

HTTPS in Phishing Attack

For many years, users have been taught that the little padlock symbol in Google Chrome and Microsoft Edge meant that you’re safely browsing over an encrypted connection. That’s no longer true. While the connection may be encrypted, hackers have gotten wiser and are deploying a new strategy – they are now designing spoofed websites that use an encrypted channel to appear safe but can steal your information like a regular phishing page.

This is a recent phishing trend in 2019, but it’s gaining popularity. According to cybersecurity expert Brian Krebs, 49% of phishing sites now utilize an encrypted connection, largely due to the proliferation of low-cost web hosting services offering encryption service.

How to (Help) Stop Phishing Attacks

Phishing is a reality that demands far stronger cybersecurity protections than ever before. But beyond investments in multi-factor authentication and powerful firewalls, there are things that you can do right away to help prevent phishing from becoming a serious problem in 2019. Here are some ways you can keep your organization safe and secure:

1 – Encourage Good Digital Hygiene

It’s important that employees proactively police their own social media accounts and posts that might contain information which could be used to launch a phishing attack. With no “in” to launch a credible phishing attack, hackers are forced to revert to anonymous phishing attacks, which are far easier to identify and defend against.

2 – Watch for Grammatical Errors and Typos

A lot of phishing attacks originate from overseas. Knowing this can give you an advantage when trying to determine if a page or email is legitimate or not. Scan it carefully for English problems. Are there spelling mistakes, poor punctuation, or issues with awkward verbiage? Those are major red flags, so proceed with caution.

3 – Urgent Messages? Not So Fast

Hackers want you to act urgently before you get wise to what they’re up to. To stay safe, your staff should be trained to approach every email with the opposite mentality — skepticism and patience. A message that carries an urgent or threatening tone must be taken with a big grain of salt, especially if it’s asking for your personal information. If they’re really suspicious, they may even want to confirm that email with the sender on the phone or in another email thread.

4 – Stress Mobile Security

There’s a trend toward phishing attacks appearing in apps like Slack, Skype, Teams, Facebook Messenger, and other chat software. According to IBM, mobile users are 3x more vulnerable to phishing attacks than desktop users. This isn’t a problem that can be automated away, because these applications don’t have the same built-in security functions that email clients have developed over the years. Instead, you’ll have to train employees to change their mindset and be vigilant about links and private information no matter what platform they’re on.

Phishing Protection for Businesses in NYC

For companies that don’t feel well-protected from phishing and other cybersecurity threats, it may be beneficial to work with a cybersecurity expert. Manhattan Tech Support has been providing businesses in New York City with cybersecurity expertise for two decades. Our security division, Kaytuso, can help bring your security protections up to date and train your team to spot phishing attacks before they damage your company. If you’d like more information about how we can help, contact us at 212-299-7673 or info@manhattantechsupport.com.

We look forward to speaking with you!

The post 4 Ways Your Business Can Prepare for the Next Phishing Attack appeared first on Manhattan Tech Support.

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Research shows that businesses lose about two weeks of productivity per employee per year because of day-to-day technical problems. Even companies that have internal IT staff may struggle to keep their computers running smoothly. An over-burdened IT team that’s forced to build, maintain, and protect an entire IT infrastructure by itself is likely to let small problems slip by unaddressed. These lead to reduced productivity and morale.

An outsourced IT help desk is the best way to address this problem and prevent IT issues from draining productivity and efficiency. Most help desk services will provide access to technicians, but that’s really just one of the factors that make them such a valuable resource. Here are some of the differentiators that make a help desk truly stand out.

Understanding the Fundamentals of the IT Help Desk Solution

First, let’s look at how an IT help desk works. Reputable managed services providers like Manhattan Tech Support will have documented processes in place for addressing common IT and technology problems. They should also have systems to make that expertise as accessible as possible.

  • Create a Support Ticket
    Tell the help desk about your problem in the way that’s most convenient for you, including phone, email, or our online support portal. No matter how you want to report the problem, it should automatically get assigned to a member of the help desk team.
  • Analyze and Address the Problem
    The technician will do their best to solve the issue right away, drawing on a detailed profile of your hardware and software. This solution may involve purely remote support, on-site support, or a combination of the two.
  • Test and Resolve
    The help desk technicians shouldn’t consider a support ticket closed until they’ve taken the time to verify that your issue has been completely resolved with another round of verification testing.
  • Escalate Serious Issues
    If your problem is particularly serious, and the Level-1 technician doesn’t have a documented way of solving it on hand, the help desk staff should immediately pass it to a senior technician who does have those skills to resolve your issue.

What’s the Difference Between a Good and Great Help Desk?

Ultimately, the IT help desk is built on personal relationships. A good help desk partner will be someone that not only supports your entire IT infrastructure and brings you a new level of efficiency and confidence, but one that makes you feel valued and listened to as well. Your help desk partner should make your computers and business efficiency their personal concern. Here are a few things that separate a good provider from a superior one.

  • You Always Talk with a Person — A good help desk provider will never use automated phone menus or IVR systems. When you call for technical support, you should speak directly to a service desk technician who can expertly start helping you with your problem right away.
  • Highly Qualified Technicians — Not all help desk technicians deliver world-class service or are experts in their line of work. Check to make sure they hold recognized certifications like CompTIA’s A+ and Network+, as well as advanced credentials from companies like Google and Microsoft.
  • A Positive & Friendly Attitude – Each help desk engagement should leave you satisfied, feeling valued, listened to, and respected. IT support incidents are often stressful, and technicians who can be helpful and friendly while responding to your IT problems are hard to come by.
  • 24/7 Service – The work day is changing, as companies embrace employees spread out across the country, or even the world. This makes it harder to predict when an IT issue will strike thus making it vitally important to have your help desk available around the clock. Find a provider who’s there to help you whenever you need them.
You Don’t Want a Help Desk – You Want a Help Desk Partner

Just like you expect any internal hire to perform as a real team player, hiring a help desk provider should be no different. Your help desk should work as an extension of your team, take the time to learn about your business and the way that your company works, and be ready to work with your firm over the long term to ensure maximum productivity.

To ensure you get the most from your IT help desk investment, you may ask them for help managing other aspects of your technology. Some things that a help desk might be able to help you with include the following.

  • Scale IT support that allows you to add other capabilities flexibly as needed.
  • Automate simple IT tasks to decrease your maintenance needs
  • Improve IT asset management processes
  • Proactively manage network infrastructure to minimize downtime
Pricing Structure — Flat-Rate is King

We feel that a quality help desk package should include unlimited on-site and off-site support for a single fee. You can’t predict what type of technology problems your business will face, and a flat-rate service ensures you don’t deal with sudden costs or hidden fees during an already stressful time.

Here at Manhattan Tech Support, we take that commitment one step further. We’re so confident in the quality of our service that we don’t require clients to sign long-term service contracts either. You can work with us for as long as you want. If our help desk ever fails to earn your trust and respect, you’re free to find a provider who does meet those needs – no strings attached.

A flat-rate pricing model that contains no hidden fees demonstrates a help desk partner truly has your company’s best interests at heart, and we strongly recommend bringing the topic up with a potential provider.

We’re NYC’s Trusted IT Help Desk Partner

Do you need help addressing your day-to-day IT issues before they harm productivity and cost you monetary losses? The team at Manhattan Tech Support has been providing IT help desk service to businesses in NYC for over 20 years. During that time, we’ve developed a unique, flat-rate help desk solution that puts world-class IT support within easy reach for NYC’s small and midsized businesses. If you have any questions or would like to find out more, contact us at 212-299-7673 or info@manhattantechsupport.com.

The post How to Choose the Best IT Help Desk Provider appeared first on Manhattan Tech Support.

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ManhattanTechSupport.com LLC has been named to After Nines Inc.’s ChannelE2E Top 100 Vertical Market MSPs list and research (http://www.channelE2E.com/top100) for 2019. The annual list and research (hashtag: #Top100MSP) identify and honor the top 100 managed services providers (MSPs) in healthcare, government, financial services, manufacturing, legal, not-for-profit, and additional vertical markets.

The Top 100 Vertical Market MSPs rankings are based on ChannelE2E’s Q4 2018 and January 2019 readership survey, and ChannelE2E’s vertical market industry coverage. MSPs featured throughout the list and research leverage deep vertical market expertise to drive annual recurring revenues (ARR) in specific market segments.

This year’s research revealed several key MSP market trends. Among the Top 100 Vertical Market MSPs for 2019:

  • Honorees generated a combined $699.1 million in vertical market annual recurring revenue (ARR) for 2018, up from $277.3 million in 2017. The surge involved organic growth combined with aggressive merger and acquisition (M&A) activity.
  • Honorees are managing nearly one million devices.
  • The most successful vertical market MSPs are zeroing in on financial services and healthcare, while manufacturing, legal and not-for-profit vertical activities are accelerating.

ManhattanTechSupport.com LLC was ranked among the top vertical market MSPs in the Real Estate market.

“We are honored and thrilled to be named a Top 100 Vertical Market MSP,” said Joseph Rabinowitz, Co-Founder, and CTO of ManhattanTechSupport.com. “This award reflects our continued laser focus on driving growth and delivering value to our clients. It is also a testament to the great passion and skills of our valued staff, who are able to navigate the ever-changing technological landscape expertly. Our innovative industry-leading managed IT, security and cloud services, allow us to excel in the competitive NYC Real Estate vertical.”

“After Nines Inc. congratulates ManhattanTechSupport.com LLC on this year’s honor,” said Amy Katz, CEO of After Nines Inc. “Through a vertical market focus, top MSPs are generating stronger profit margins and increased customer loyalty, while increasingly attracting acquisition and investor interest from peer MSPs and private equity firms.”

The ChannelE2E Top 100 Vertical Market MSPs list and research are overseen by Content Czar Joe Panettieri (@JoePanettieri). Find the online list and associated report here: http://www.channelE2E.com/top100

ManhattanTechSupport.com does not perceive itself as merely a vendor to clients, but rather a strategic and committed technology partner. In that vein, they are pleased to share some of their key initiatives:

As cybersecurity threats continue to evolve rapidly in an increasingly cloud-connected environment, they are deploying world-class cybersecurity defenses for businesses through their managed security division – Kaytuso (https://www.kaytuso.com), to keep their customers safe and secure 24/7. With the increased adoption of cloud applications, many of their customers are faced with an additional challenge of critical business data spread across multiple disparate systems. When off the shelf software solutions can’t deliver on growth and productivity, their clients look to them to combat this problem. They develop custom software and sophisticated business intelligence platforms through their software development division – Exceed Digital (https://www.exceeddigital.com) to enable their clients to do more. These solutions empower their customers to gain critical insights that lead to better business decisions and leapfrog their competition.

These are just a few of the many initiatives that are being introduced. ManhattanTechSupport.com firmly believes that the success of their customers is their success and will continue to innovate on their behalf.

About ManhattanTechSupport.com LLC

ManhattanTechSupport.com LLC, a leading full-service technology partner for SMBs in New York City, specializes in managed IT services to help businesses foster growth through the efficient use of technology. We also deliver cutting-edge cybersecurity, custom software development, and business intelligence solutions that fortify companies from cyberattacks and increase operational productivity. Distinguished in the industry for world-class customer service and 24/7 availability, we offer companies the full breadth and depth of a sophisticated IT department for one flat monthly fee with no contracts ever. Today, our innovative technology solutions and IT experts continue to create sustained value for our clients through various strategies and initiatives that are tailored to propel SMBs into the future.

Manhattantechsupport.com | LinkedIn | Facebook | Twitter


ManhattanTechSupport.com Contact

Joseph Rabinowitz


About After Nines Inc.

After Nines Inc. provides timeless IT guidance for strategic partners and IT security professionals across ChannelE2E (www.ChannelE2E.com) and MSSP Alert (www.MSSPAlert.com). ChannelE2E tracks every stage of the IT service provider journey — from entrepreneur to exit. MSSP Alert is the global voice for Managed Security Services Providers (MSSPs).

  • For sponsorship information contact After Nines Inc. CEO Amy Katz, Amy@AfterNines.com
  • For content and editorial questions contact After Nines Inc. Content Czar Joe Panettieri, Joe@AfterNines.com

Read the press release here

The post ManhattanTechSupport.com LLC Named to ChannelE2E Top 100 Vertical Market MSPs: 2019 Edition appeared first on Manhattan Tech Support.

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There are lots of companies that offer custom software development services, but most of them have the same approach. It starts when a business, frustrated with their off the shelf software solution, reaches out for more information. Often these businesses are missing important functionality to promote efficiency, or their current software just doesn’t support the strategic goals of the business.

What happens next? The development team gathers some information, and comes back with a quote, asking for a hefty up-front fee before they can begin working on your project. Sometimes, sticker shock ensues, and the business returns to their current, sub-optimal software. Other times, they make the large down-payment with the hope that the development team they just gave a lot of money to will deliver the solution they need.

After 20 years in the custom software development field, we thought we could improve on that model. This disruptive development process we’ve come up with is more transparent than the traditional method, while also better reflecting the needs and expectations of our clients. Here’s how our process works.

Start with a Focus on Collaboration and Partnership

We’re firm believers in the Agile development methodology. We begin each engagement with our version of what’s known as a Joint Application Design/Development (JAD) session, conducted physically or virtually depending on our proximity to the client. The JAD session is about meeting with client stakeholders to understand their business and discuss how software can improve their processes. We formulate goals and align expectations so that we can start the development process with everyone on the same page.

A JAD session isn’t just a client interview; it’s a time for creative brainstorming. We’ll help you determine where your business’s shortcomings are, discuss features you could use to address those shortcomings and leverage our years of experience to offer feedback and ideas you may not have considered – ensuring that we come up with the most efficient and effective solutions for your specific needs.

Front-End Development with UX and UI Best Practices

After we’ve helped you develop a clear vision for your software, we get to work creating wireframes and an initial prototype. Using techniques that we’ve developed over decades, we’ll start to bring your software to life. This process includes several different stages, including:

  • Defining user roles and goals – We work with users from each role to determine what will make the software most useful and efficient for them and organize the experience accordingly.
  • Establishing harmony – We ensure the software is designed in a way to promote predictable and intuitive user behaviors, which minimizes employee training – leading to a more useful and enjoyable experience for employees in the shortest possible timeframe.
  • Information Architecture – We design software from the ground up to be easily navigable by making sure all processes and functions work together in a cohesive manner and present data and functionality in the most effective ways.

The goal of the front-end prototype development process is to produce actual screens of your software as soon as possible without the overhead of implementing complex backend business logic. The ability to see your software take shape helps stoke creativity on both your end and ours to continually hone in on the most effective user experience possible, while also making sure that the progress we make – and our understanding of your vision – is in line with your expectations.

From the start of the prototype and all throughout the front-end development process, we build our user interfaces using “real” static data so you have the most authentic feel for how the final product will look and how intuitively users will interact with it.

Back-End Development – The Brain of Your Software

With the look of your software now defined, we begin the work of coding the back-end. This is where the logic of the system resides. With a catalog of features defined, we work with our clients to start prioritizing their implementation based on business value – with the goal of providing functional pieces of software in short, iterative releases. It’s here where our static prototypes transform into dynamic business powerhouses, connecting our visual elements with the software’s logic and functionality.

Security is a major part of this back-end development process, which includes building login and authentication protocols that meet the specific cybersecurity needs of your organization. In addition, all user activity that modifies critical data (adds/edits/deletes) is stored in an easy to read audit log – allowing users with appropriate permissions to see a complete history and evolution of their data.

Throughout the back-end development process, we’re in constant contact with your team, gathering feedback and input, so that when the time comes for the delivery of your software, you know exactly what you’re getting, and there are no surprises.

High-Quality Custom Software and Our Innovative, Flat-Rate Pricing Model

One of the major obstacles that SMBs must navigate when purchasing custom software is the price. The large up-front fee and subsequent incremental payments can wreak havoc on an SMB’s budget and make getting executive buy-in difficult.

To eliminate this issue, Manhattan Tech Support has developed an innovative, flat-rate pricing model that makes cutting-edge software development accessible and unintimidating.

We invoice for the cost of your custom software with flat monthly payments that are pegged to regular, monthly deliverables – so you always see progress with payment – and we can all collectively be certain that your new software is meeting the highest standards in terms of form and function. This pricing model eliminates large up-front fees, provides your business with greater economic flexibility, and ensures that you get the maximum benefit from our development team without unexpected costs or charges.

On-Going Support Packages to Suit Any Need

Beyond price alone, yet another major hurdle that companies face when purchasing custom software is the need for support. While off-the-shelf software provides dedicated customer support staff who have a standardized script to go by, typically supporting thousands of users, custom software lacks this convenience.

If your custom software experiences a problem, your support team will need to locate, diagnose, and resolve the problem in a timely manner. In many cases, this will involve different developers than those who built the software – leading to unpredictable pricing and wasted time as this new team requires effort to come up to speed. Want to add new features or functionality? You’re going to face similar problems, killing the efficiency gains that you set forth to achieve with custom software in the first place!

Manhattan Tech Support stresses the importance of support from day one. At the beginning of the software development process, we’ll sit down with your team and listen to their plans for the software, and for your business in general. Our development plan will include a strategy for continued support and maintenance of your applications beyond the initial development phase, ensuring they will always run optimally and be kept up to standard with the latest advances in security and technology.

An entire team of software development experts at one predictable price

Custom Software to Meet Any Need

No matter what type of software you’re looking for — business applications, business intelligence platforms, software automation, or others — we’ve built it before. With a portfolio of customer success that stretches back more than twenty years, the team at Manhattan Tech Support has developed a nationwide reputation for being a trusted software development partner.

Are you thinking about developing custom software for your business? We’re always happy to connect with businesses that are looking to embrace all the benefits that custom business applications offer and help them better understand the process. Feel free to contact us any time at 212-299-7673 or

We look forward to speaking with you soon!


Kaytuso – the cybersecurity & regulatory compliance division of ManhattanTechSupport.com LLC.

Exceed Digital – the custom software development and business intelligence solutions division of ManhattanTechSupport.com LLC

The post How We Make Custom Software Development Easy appeared first on Manhattan Tech Support.

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