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Learn how you can monitor calls and events in real time, generate accurate reports, run effective outbounds campaigns and analysis with a small budget investment. Learn how you can supervise your agents daily workflow improving both customers and agents satisfaction. Every month a new free e-book for you! Read it now: www.loway.ch/ebooks.jsp

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QueueMetrics call center suite for Asterisk PBX is now available on the Gentoo Linux Operating System. Check this new tutorial for installation tips and procedures. Read it now: www.queuemetrics.com/blog/2019/07/10/Tutorial-Gentoo

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This video webinar is an opportunity for you to learn valuable information about effective call center management using QueueMetrics software for Asterisk PBX. Tune in and learn the answers to these questions: How can you monitor calls in real time, generate accurate reports and analysis with a small budget investment? How can you supervise your agents daily workflow in deep details? How can you increase your customers satisfaction? and much more. Watch it now! Feel free to request your 30 days trial at www.queuemetrics.com

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QueueMetrics-Live is a monitoring and reporting cloud solution that can track everything in your Asterisk based call-center: targets, conversion rates and all agents activities. Imagine to access all the features of QueueMetrics with the advantages offered by a cloud solution and you will have an idea of what QueueMetrics-Live is and what it can do for your business. Billing is monthly, you pay only what you use and installation is free! Test it now for 30 days (free of charge) www.queuemetrics-live.com/features.jsp

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One of the questions you may have when analyzing your call-center performance is: how much time did our agents put the caller on-hold? QueueMetrics provides metrics about time on hold that the PBX do not provide, learn how to get it with this new tutorial: www.queuemetrics.com/blog/2019/05/27/Music-on-hold-update

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Automate your outbound dialing, eliminate dead time between calls and enhance your contact center performances.

With easy to use campaign management tools WombatDialer boosts agents productivity and improves your campaigns with automatic dialing, queue recalls functions, call forwarding options, and different dialing modes including direct, reverse, preview, manual and predictive.

Our call-center predictive dialer software is highly scalable, multi-server and works with your existing Asterisk PBX.

Begin your WombatDialer free trial today: www.wombatdialer.com

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QueueMetrics version 19.04 introduces several new features that enhance the software usability and increases the analysis capacity. The most important are related to the wallboard realtime monitoring tool and the new improved WebRTC soft-phone.

The wallboard is greatly improved and expanded to reach feature parity with the classic Real-Time page. Now, whatever you used to do with the Real-Time page is doable with the wallboards - and completely configurable.
The wallboard includes a WebRTC soft-phone, so you can do spying, barging and whispering right within your browser.

Discover more in this new video presentation: www.youtube.com/QueueMetrics

QueueMetrics 19.04 is immediately available as an RPM package, a TGZ file or a Docker image on DockerHub.

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With its brand new reporting system and engine our call-center software lets you monitor agent productivity, measure targets, conversion rates, view campaign statistics with a simple easy to use interface and customizable wallboards.
A new improved WebRTC soft-phone and the agent page is also included in the suite.

Start your free full featured 30 days trial today:

www.queuemetrics.com
Also available as QueueMetrics-Live cloud hosted service.

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How do you enable the recordings for the Reverse Dialing mode for WombatDialer?

You might have noticed that in Reverse Dialing mode you are not able to link the recording to the call.
This is due to the way WombatDialer handles the call.

In this new guide we will learn how to edit the Asterisk Dialplan and the WombatDialer configuration, allowing you to link the recording to the correct call.

Read more: www.wombatdialer.com/blog/blog/2019/04/25/reverse-dialing

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Since QueueMetrics 19.04, QueueMetrics for Asterisk PBX offers a stable WebRTC softphone based on the JsSIP library.

This softphone can be used by callcenter agents, through the QueueMetrics Realtime Agent Page, or by supervisors and administrators through the new Wallboard Page.

This new feature allows agents to work without the need for a physical phone, while supervisors can monitor calls in realtime without leaving the wallboard page.

With this tutorial you will learn all the steps needed to set up and start using the new QueueMetrics softphone. www.queuemetrics.com/blog

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