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The ultimate checklist to maximise your use of live chat and its unique features, ranging from the obvious to the minute details.

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We've compiled the latest statistics on live chat to show how important this channel is to customers and businesses.

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Welcome to our weekly Release Notes, with the latest updates, features and fixes to the Logicalware CX platform...

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Contacting customer service is an annoying task, but there are ways to keep customers happier...

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Build up your customer support with the basics...

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