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Humanity – according to the Merriam Webster dictionary – is defined as compassionate, sympathetic, or generous behavior or disposition ..read more
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In our previous post we talked about what customers were expecting from companies they did business with. In this post we will cover the ..read more
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Customers enjoy doing business with companies that are easy to work with. The Ubers and Amazons of the world are constantly setting the ..read more
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The past few years have seen live chat completely change the way online businesses carry out marketing and sales. Gone are the days ..read more
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Remember how exciting buying your first car was?  I do.  It was shiny and new and had that fresh car smell.  I had researched the one I ..read more
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Leaders, do you know how to lead high morale for great customer service delivery? Customer service work in help desks, contact centers, ..read more
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At Kayako, we’re big proponents of live chat customer support. That’s because we know how powerful it can be at helping boost your ..read more
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When looking for the best help desk several factors should be considered. For instance, you’d want a help desk that can cater to your ..read more
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As your business grows, it’s inevitable that your customer service team’s workload will grow right along with it. While there are ways ..read more
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There is a lot of focus on employee engagement and experience these days. And with good reason, customer-centric culture is the backbone of ..read more

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