How To Become is all about helping you become what you want. We are the UK's leading career website where you will find relevant insider tips & advice on anything related to becoming what you want. We can help with providing training and information on how to complete application forms to psychometric testing and how to pass an interview.
In addition to preparing your responses for the above list of questions, you should also make sure you know the qualities of a train driver.
The qualities of a train driver can be found below:
An ability to communicate effectively.
Being able to communicate important messages by tannoy.
An ability to follow rules and procedures.
Capable of absorbing a lot of technical information.
Understanding traction training.
An ability to route learn.
Being able to follow safety-critical rules and procedures.
A flexible approach to work.
Being able to work unsociable hours.
Concentrating for long periods of time.
Remaining calm when under pressure.
Able to concentrate for prolonged periods of time.
In addition to learning the qualities of a train driver when preparing for the train driver managers interview are important.
In addition to learning the qualities, make sure you also have specific examples relating to the following train driver managers interview questions:
Can you give an example of when you have worked under pressure?
Can you give an example of when you have communicated a difficult message to a group of people?
Can you give an example of when you have retained a large amount of job-specific information?
A great way to prepare for the above situational train driver managers interview questions is to construct your answer using the STAR technique.
The STAR technique consists of:
Let’s take a quick look at the following train driver managers interview question and answer
SAMPLE TRAIN DRIVER MANAGERS INTERVIEW QUESTION AND ANSWER
Q. Can you give an example when you have followed safety procedures to complete a task?
Yes, I can. I currently work as a gas engineer for a well-known domestic energy supply company. I was tasked with attending a house that had reported a leaky boiler. When I arrived, the homeowners were foolishly using the boiler still, so I quickly followed my safety training and made the boiler safe. I then asked them to leave the house whilst I carried out a list of safety-critical checks to ascertain the exact cause of the problem. Due to the smell of gas in the property, I safely disabled the electricity supply at the mains in the garage to reduce the risk of spark or ignition. I then followed my safety training guidelines step-by-step until I identified the fault. Due to the complexity of the fault, I needed to order a new part, which would take a few days to arrive. I condemned and sealed off the boiler and provided safety instructions to the family. I then put them in touch with our family liaison department who further advised them of the safety precautions they needed to follow. In this type of situation, I fully understand the importance of following safety rules and procedures and I can be relied upon up to do operate effectively at all times. Being safety- conscious is second nature to me and fully appreciate how important it is as part of the train driver role.
The STAR interview technique has been around for a number of years, but few people who attend an interview understand it or even use it!
In this article, we will explain what the STAR interview technique is, how to use it and also provide you with a couple of sample answers so you can see it in action.
STAR Interview Technique with Questions and Answers (PASS) - YouTube
What is STAR INTERVIEW technique?
In a nutshell, STAR interview technique is a really simple way for structuring answers to situational/behavioural interview questions. It is generally only used when answering questions such as:
Can you tell me when you worked as part of a team?
Have you ever been flexible in a work situation?
Can you tell me about a time when you worked well under pressure?
When have you delivered excellent customer service?
Have you ever dealt with a customer complaint?
And so on…
The STAR method consists of the following 4 areas:
SITUATION – What was the situation you found yourself in?
TASK – What was the task that needed to be carried out?
ACTION – What action did you take in order to achieve the task? Also, what action did other people take, too?
RESULT – What was the end result following your actions and the actions of other people?
How to use STAR Interview Technique
This method is used for both preparing your answers to the interview questions and also when responding to the question during the live interview. It allows you to ensure your answers to the questions are both specific and in-depth in nature.
SAMPLE INTERVIEW QUESTION AND ANSWER USING STAR METHOD
Let’s assume the interview question is as follows:
“Can you give me an example when you have worked well as part of a team?”
Here’s a great answer to this question using the STAR technique
One Friday afternoon, at approximately 4pm, my line manager rushed into the office and said that a delivery of stock was due any minute now. The delivery was scheduled for the following Friday, but the courier company had got the dates mixed up and therefore it was arriving a week earlier. This meant we had to drop everything and get ourselves prepared for the unexpected delivery.
The problem was, most of us were due to leave at 4:30pm that day, so there were not many people around to carry out the task of taking in the delivery, which usually takes at least an hour to unload and stock check.
I immediately volunteered to stay behind late to help the company out in its time of need. I set about preparing for the delivery by getting together a small group of workers who I knew would help me achieve the task quickly and accurately. I handed out jobs to the people in the group, which including handling the goods, checking them off as they came through the warehouse and also stocktaking. I briefed all of the team so that everyone knew their role within the task. Once the delivery arrived, we worked hard to achieve the end goal.
Following the team’s hard work, we managed to get the delivery unloaded, stocked on the shelves and cross-checked, much to the gratification of our line manager. He thanked us all for volunteering to get the task completed quickly, safely and accurately.
STAR METHOD SUMMARY
The STAR technique/method is one of the most effective ways of responding to interview questions. We will finish off this blog post with our 5 top tips for using STAR:
TIP 1 – Make sure you use STAR when preparing for the situational or behavioral type interview questions.
TIP 2 – When asked an interview question that requires the use of STAR, make sure you think of Situation, Task, Action Result when getting ready to answer the question.
TIP 3 – Always make sure your responses using STAR technique are specific in nature. Do not tell the interview panel when you would do, but instead tell them what you did do!
TIP 4 – Always make sure the RESULT is a positive one following your actions.
It’s a well-known fact that the vast majority of people fail the police officer selection process. However, in this blog post and video, Richard McMunn from How2Become.com is going to give you his 7 top tips for getting the highest scores possible.
These tips are all relevant to the police application form, assessment centre role plays, competency-based interview and even the written tests that all form part of the police officer selection process.
Please watch the video featured below and don’t forget to read the transcript provided on this page. Used in conjunction together, we have no doubt these will massively increase your chances of success whilst going through the police officer selection process.
Police Officer Selection Process - 7 Tips For PASSING! - YouTube
POLICE OFFICER SELECTION PROCESS VIDEO TRANSCRIPT
Hi, everyone. My name’s Richard McMunn from the career guidance company how2become.com and in this video, I’m going give you seven hot tips for passing the tough police officer selection process.
The reason why I’ve put this video together is that we run a number of training courses at weekends to help people like you prepare for the selection process and somebody who attended a recent course said to us, “What’s your top tips for successfully passing the selection process?”
So, I’ve decided to put these tips in a video and share them with you. I’m going to go through each of the seven tips in detail. Please make sure you take notes as I go through the video. Watch it from beginning to end and then watch it again. And then when you’re preparing for the police officer selection process, my advice is to follow these tips and in my opinion, you will be fully prepared for the selection process, every element: the application form, the assessment centers, the interview, and even if you’re going for a final interview as well.
TIP #1 – Learn the police officer core competencies
So, tip number one is about the core competencies and learning the core competencies in detail and then being able to demonstrate them during every stage of the police officer selection process and that’s about the application form, the assessment centre, and also the interview.
So in my opinion, if you go along or go through the selection process without knowing and understanding the core competencies, your chances of a success will decrease rapidly, okay. So, you need to understand them and also use keywords and phrases from the core competencies to enable you to get higher marks.
Now, if I was assessing somebody during the police selection process, I would have the core competencies in front of me and I would be looking for triggers. If you said something or did something that was relevant to a core competency, then you would get more marks and that’s the way to tackle the selection process.
Don’t worry about what anybody else is doing. Concentrate on your own performance and be able to demonstrate the core competencies.
Now, another tip with regards to understanding the core competencies is to know which ones you’re being assessed against. Now, the core competencies have changed recently but not every police force at the time that this video is being created are using the new core competencies so make sure you check in your application pack that you’re using the correct ones, okay, and then start developing them, understanding them. Use a highlighter pen to highlight key words and phrases from the core competencies and then use them during the assessment center, application form, and the interview.
So the new core competencies, just to quickly give you an oversight of them, first one is being EMOTIONALLY AWARE so you should understand what that means as part of the core competencies and then demonstrate it during the selection process. So, if you come across somebody in the roleplay scenarios who’s upset, then you have to demonstrate that you are emotionally aware and there are different ways that you can do that.
Second one is about TAKING OWNERSHIP. You have to take ownership and responsibility for problems. So if you’re a police officer and you turn up to a fight at a pub, you’re the one who’s gonna have to resolve it. You have got to take ownership for the situation. You can’t go, “Oh, this is not my responsibility.” And during the roleplay scenarios, you’ll have to demonstrate that. You’ll be given a situation and you have to sort it out and resolve it with the resources that are at your disposal.
And that’s the next core competency, which is called WORKING COLLABORATIVELY. So when you work collaboratively, you work with other people, both within the police force and outside of the police force. That’s like stakeholders. It might be the ambulance service, the fire service, the social services, CCTV companies, and the local authority. You will work with them to resolve the issue so it’s about looking at the information that’s at your disposal and then using that to help you resolve the situations.
The next one is about DELIVERING, SUPPORTING, AND INSPIRING. So delivering is about actually delivering the values and the missions of the police force. Supporting people within the organization, supporting your colleagues, and also inspiring and motivating other people.
The next one, and this is important, is about ANALYSING CRITICALLY and that’s about looking at information that’s at your disposal and also asking questions to glean further information to help you make the right decisions, okay. So you don’t just turn up and think, “Well, I think this is what’s going on here so I’ll sort it out.” You have to look at the information that’s at your disposal and then take action thereafter. You have to be innovative and have an open mind as well. These are really important. So that’s just a brief overshot of the core competencies. Like I said, make sure you understand them, download them, make sure you get a copy of the core competencies, and then work with them during your preparation.
TIP #2 – USE KEYWORDS AND PHRASES FROM THE CORE COMPETENCIES
So the second tip, tip number two, is my advice is to use keywords and phrases from the police officer core competencies in everything you do.
During the police officer selection process, when you respond to the application form questions, have the core competencies next to you and refer to them. Use keywords and phrases.
When you go to the UK police assessment centre, say and do things that are relevant to the core competencies and also in the interview when you’re responding to the interview questions and I’ll cover those in a second, make sure you use keywords and phrases. So to give you a couple of examples, if you are demonstrating the core competency of being emotionally aware, you might say to them, say to the people, “I acknowledge and respect your opinion.” So if somebody says something to you that you don’t necessarily agree with but it falls within, like the police values, you could say, “Okay, I acknowledge and I respect your opinion but this is how we’re gonna do things.” That would be demonstrating the core competency.
The next one, you ask for help if you’re unsure. Now, everybody makes mistakes and the police do as well. So if you’re unsure about something, you will ask for help so you might decide to speak to a supervising officer or a line manager just to clarify something so you don’t make the wrong decision and that’s also about seeking assistance. So these are all words and phrases that are relevant to the core competency of being emotionally aware.
The next one, taking ownership. So, it says here about accurately identifying the issue so that’s part of the core competency. So how would you achieve that during a roleplay scenario? Well, you would ask questions to clarify so you could say, “I just wanna ask you a few questions so I can accurately identify the issue that’s at stake here.” So if you say that, you’re prepared to go into the roleplay scenario and say, “I just wanna ask you a few questions so that I can accurately identify the issue,” then you are ticking the box or part of the box within the core competency of taking ownership.
Another one with regards to taking ownership is actually taking responsibility for your own decisions. So you can say, “I’m gonna take ownership and I’m gonna resolve this issue.” So you could say that during the roleplay scenario and you could also say it during your responses to the interview questions. “So I decided to take responsibility and this is what I did.” And then the assessor will be looking going, “Yep, that’s a box ticked as well.” So it’s all about understanding the core competencies and then using key words and phrases that you’ve prepared before when you go into the scenario.
TIP #3 – SHOW IMPARTIALITY DURING THE POLICE OFFICER SELECTION PROCESS
Now, tip number three, another big one, is to demonstrate impartiality during everything that you do. So being impartial is all about understanding the needs of people. So again, if you’re going through the roleplay scenario or even completing the application form, you demonstrate that you understand the needs of individuals and you take these into account when you’re making your decisions. So you have to find out what the needs of the people you’re dealing with are so that you can make the correct decision.
The next one is about treating every person in a fair and respectful manner, okay, and that’s really important in today’s police force is to treat every person in a fair and respectful manner. They’ll be looking out for you to do this in your application form responses, assessment centre, and also the competency-based interview. Making sure you communicate clearly, so you can do that by saying…you tell someone in the roleplay scenario, “This is what I’m gonna do,” and then you say to them, “Can you just confirm that you’ve understood what I’ve said here?” So that’s about clarifying what you’re saying and making sure the other person, who’s on the receiving end of your communication, understands what you’re saying.
TIP #3B – CHALLENGING PREJUDICE AND DISCRIMINATION
The next one, and again, a really, really big one. I can’t emphasise enough how important this is, challenging prejudice and discrimination whenever it arises. And the chances are, during the roleplay scenarios, it will happen, okay. It will come up and you have to challenge it immediately. And it’s not about challenging it in an aggressive manner.
It’s about challenging it in a confident and assertive manner, okay. “I’m not happy with what you’ve said there. I need to stop you. Please don’t use that language again.” So that’s being confident and resilient in your responses.
So, make sure when something comes up that’s not right, if someone swears or uses abusive language, then you stop it straight away. Making decisions using fair and objective reasoning and that’s about gathering all the information that you need. Valuing and appreciating the opinions of other people, providing they fall within the police code of ethics. So, say, “Yeah, I appreciate your comments and I totally respect them, however, this is what we’re going to do based on the information that I have gleaned.” So that’s about being impartial.
TIP #4 – STAR INTERVIEW TECHNIQUE
Tip number four, and this is an old one really but it’s still really relevant, provide evidence-based responses to interview questions using the STAR technique. So what I mean by that is not saying, if they ask you a question, “Can you give an example of when you solved a difficult problem under pressure?” And you said, “Well, if that situation arose, this is what I would do.” You wouldn’t get many marks for that.
You have to say, “Yes, I’ve already been in this situation before and this is what I’ve done.” Okay, so that’s about giving evidence-based responses. And my advice is to use STAR technique when structuring your responses. So STAR stands for situation, task, action, result. So you explain what the situation was that you had to deal with, then you explain the task, what did you have to do. “So we had to do this in order to achieve the end goal. This is the action that I took and then this was the end result.” And make sure the end result is always positive following yours and others’ actions.
So, SITUATION, TASK, ACTION, RESULT and when you’re practicing for the competency based interview, you should carry out mock interviews, which is my next tip. I’ll come on to that in a second. But in your mind, you should have STAR: situation, task, action, result and there you’re structuring your responses in the correct manner and you’re covering everything that you need to do in order to give yourself the best chance of getting the highest marks possible.
TIP #5 – POLICE OFFICER MOCK INTERVIEW PRACTICE
So, tip number five is mock interviews. My advice is to not go to the interview without having carried out at least two mock interviews.
So, I’m gonna give you a couple of questions to practice in a second but what I mean by a mock interview is getting either a friend or a relative to sit in front of you and ask you the questions and then you respond to them. Now, when you do a mock interview, you’re in a safe environment. You’re not being assessed but it gives you the chance to respond to interview questions and demonstrate good interview technique. Place the palms of your hands facing down on top of your knees, sit upright, smile, and engage with the person who’s asking you the questions. And this will give you more confidence so when you go along to the competency based interview, you’re fully prepared and it’s not the first time that you’ve started responding to these questions because don’t forget, you’ve got a certain amount of time to respond to these questions so you want to fill up your time and make sure you cover all of the different elements that are being assessed, which again is the core competencies.
So, make sure you carry out two mock interviews and I’ll also tell you in a second where you can go to practice a mock interview or find out more about how to pass both the competency based interview and also the final interview if you have to do one.
TIP #6 – POLICE OFFICER INTERVIEW QUESTIONS
I just mentioned about interview questions. My advice, during your preparation, is be prepared for the following interview questions.
COMPETENCY BASED INTERVIEW QUESTION 1
Describe a time when you’ve supported a vulnerable person or a group of people.
So, describe a time when you have supported a vulnerable person or a group of people, okay. So it might be somebody that you know at work or outside of work or even a group of people. You’ve taken ownership and you’ve helped them out to sort out this issue.
Don’t forget, situation, task, action, result covers all of the different elements and follow the core competencies.
COMPETENCY BASED INTERVIEW QUESTION 2
Describe when you have used your initiative in a situation.
So, when have you used your initiative in a situation to resolve a problem?
COMPETENCY BASED INTERVIEW QUESTION 3
Describe a time when you’ve taken responsibility for solving a difficult problem.
COMPETENCY BASED INTERVIEW QUESTION 4
Describe a time when you’ve assisted somebody to overcome a difficult situation or problem.
So, the third one is about taking responsibility for solving a difficult problem yourself and then helping other people as well. So these are the first four questions that I want you to prepare for. There are more questions that I recommend you get ready for, which again, I’ll tell you where to get for in a second but those are the ones that I want you to practice during a mock interview.
TIP #7 – BE PREPARED FOR PROBING QUESTIONS
Be prepared for probing questions. Okay, really important. A lot of people who go to police assessment centre that forms part of the national police officer selection process are not prepared for these.
A probing question, you give a response to the interview question and then the interviewer might say to you:
“Well, how did that situation make you feel?
“Upon reflection, would you do something different next time if the same situation arose again?”
“Why do you think the other person reacted as they did?”
“Did you feel you coped well with the situation?”
That’s all about reflecting and analysing your own performance. So there’s a whole host of different probing questions that you can be prepared for so it’s about having your responses ready but then also being open for probing questions.
Probing questions are good because the interviewer is trying to get more information out of you. So again, during the mock interview, you can practice for those as well.
TIP #8 – PASSING THE POLICE OFFICER SELECTION PROCESS
So, we’ve covered seven. My advice, and this is genuine advice, is to invest in your own development. Let’s assume you’re fully trained up as a police officer. You’re earning approximately £30,000 a year. That’s a decent salary. You’ve got a good pension, a great, secure job.
So, when you’re preparing for the police selection process, it’s worth investing not just your time but also a bit of money in getting yourself as fully prepared as you possibly can be.
So we’ve written a book, “How to Become a Police Officer.” If you click the link below the video right now, it’ll take you through to our website where you can get a copy of this. You can also get access, instant access to online training courses as well so you can start learning and improving within a few seconds of clicking the button below the video. This a great book, really good reviews and it’s been helping people for many years to get past the police officer selection process.
We also run a number of training courses, which is the whole reason why I created this video because, if you remember, someone who attended the training course asked for our top tips. Well, we’ve got a whole host of tips to give you and advice which we cover through our one-day police officer training course. If you go to the website, policecourse.co.uk, and again, I’ll put it in the content below this video, if you click the link, it will take you through to a page and you can come and spend a whole day with us and learn how to pass the police selection process.
I genuinely hope that those tips have helped you. We’ve got so much more to give you. Please, I would really appreciate it if you gave the video a thumbs up. Don’t forget to subscribe to the channel as well. And if you’re going through selection process or if you’d like me to create a video for you, please put it in the comments box below the video here on YouTube and I’ll create a video for you as well. So yeah, I wish you all the very best in your pursuit to becoming a police officer and thank you very much for watching.
So, you’ve had a great interview and it gets to the end. The interviewer smiles and says to you: “Do you have any questions you’d like to ask the panel?”
This is your time to shine and finish the interview off in a positive manner. However, if you ask the wrong question, it’s all over. Conversely, if you don’t ask any questions, then the panel might think you’re ill-prepared or disinterested.
3 Questions to Ask at The END of your INTERVIEW (PASS) - Best Questions - YouTube
7 Questions To Ask At The End Of An Interview (And the reasons why!)
QUESTION 1. Is there are literature or further information you recommend I read about your company whilst I am waiting to find out if I am successful or not?
WHY ASK THIS QUESTION?
This question shows you are keen, enthusiastic and very eager to learn as much as possible about the position.
QUESTION 2. I noticed on your website that you have launched a new product – has this been a success?
WHY ASK THIS QUESTION?
This question shows the interview panel you have been researching their company, and in particular their latest developments. It shows you have carried out plenty of valuable research, which should impress the interview panel.
QUESTION 3. In addition to the hard skills, I would need to perform this job competently, what soft skills are required?
WHY ASK THIS QUESTION?
Again, this type of question to ask at the end of an interview shows you are keen to learn more about the role from the people at the top. You are demonstrating a desire to learn what it takes to perform the role to the highest standards.
QUESTION 4. Can you please tell me what previous employees have done to succeed in this position?
WHY ASK THIS QUESTION?
This type of question shows the panel you are willing to learn from previous employees who have succeeded.
QUESTION 5. If I am successful at today’s interview, what might a typical working day consist of?
WHY ASK THIS QUESTION?
Asking this questions at the end of an interview will show the interviewers you would like to know more about the job and the type of work you will be performing if you are successful at interview.
QUESTION 6. Is there anything else I can give you to help you make your decision?
WHY ASK THIS QUESTION?
What a great way to end the interview! Of course, it is highly likely the interview panel will say there is nothing else they need, but this type of question shows them you are keen to land the job! Always remember, when applying for a job, positivity and keenness are very important.
QUESTION 7. Don’t ask any questions!
OK, so this is not a question to ask at the end of your interview. However, it is perfectly reasonable not to ask any questions, providing you have all the information you need. However, if you do opt not to ask any questions, make sure you say something like the following:
“Thank you. No, I don’t have any questions I would like to ask you. You have covered everything I need during the interview and I sincerely hope I get the opportunity to prove to you I would be a fantastic fit for your team. Thank you for giving me the opportunity to be interviewed for the position today and I look forward to hearing from you in due course.”
In this blog and video, we will teach you how to answer the Why Do You Want To Leave Your Job interview question.
This question is extremely common amongst all types of job interview, including admin assistant roles, customer service, public sector and private sector. Follow our special tips, advice and sample answer for achieving the highest scores possible when responding to the reason for leaving job interview question.
Why Do You Want To Leave Your Current Job Interview Question - YouTube
Why Do You Want To Leave Your Job Question Variations
First, the why do you want to leave your job interview question can get asked in a variety of formats. Below, we have provided a list of the different ways this interview question might be presented to you by the panel:
What are the reasons you want to leave your current job?
Why do you want to work for us as opposed to your current employer?
Why did you leave your last job?
Before we provide you with the exact transcript for the above video, including the sample answer to the Why Do You Want To Leave Your Current Job interview question, here is a great list of main reasons for leaving your job:
REASONS FOR WANTING TO LEAVE YOUR JOB
You want a new CHALLENGE.
Want to take on further RESPONSIBILITY.
You want to DEVELOP yourself further and feel your current job can’t offer you this.
You want to LEARN new skills.
You want to RELOCATE to a different county area or part of the country.
Why Do You Want To Leave Your Current Job Interview Question Video Transcript
Hi there, everybody. My name is Richard McMunn from how2become.com. And in this short presentation, I’m going to teach you how to answer the interview question “Why do you want to leave your current job?”
Now, obviously, this is quite a difficult question to answer, but there’s a couple of really important tips I’m going to give you. And at the end of the presentation, if you just hang around, I will give you an actual really good sample response to this question that you could use if you get asked this kind of question at an interview.
Now, the important thing to state is you should never be critical of your current or a previous employer at a job interview. Also, never be critical of any managers that you’ve had, because it will just come across in a negative light.
Okay, let’s have a look at the first two important tips. First of all, it is not a good idea to state that you are leaving because of differences with a manager or member of the team, or differences with the organization.
You need to keep any personal opinions about staff, etc., and any fallouts that you may or may not have had to yourself, okay? So don’t mention them in your response. It is far better to say that you are looking for new and fresh challenges and you feel that you have achieved all that you can at that particular company.
Because what you’ve got to do when responding to this interview question is put yourself in the shoes of the interviewer. What do you think they want to hear from you? They want to see that you’re a positive person, that you’re not leaving your current job with any grudges or any issues that you’re leaving behind, but you’re starting on a fresh with a new company and you basically want new challenges.
So here’s a really good response to the interview question “Why do you want to leave your current job?” Here it goes.
“Although I enjoy my current job, I am now ready for a new challenge. I have worked hard for my previous employer and they have been really good to me in return. I have learned an awful lot during my time with them, but I am now in a position where I want to embark on new and fresh challenges. I will be leaving my current company with fond memories, but I know the time is right for me to move on. Having looked into your company and the role that I’m applying for, I feel that I have so much to offer in terms of my experience, drive, and enthusiasm, and I know that I would be a valuable asset to the team.”
So that’s a really good, short, punchy, positive response that will get you some really good marks for the interview question “Why do you want to leave your current job?”
So to get more free tips and advice on how to pass any interview or career test, please go to my website, www.how2become.com. Thank you for watching.
Hi there, guys. My name is Richard McMunn and in this video presentation, I’m going to teach you how to answer customer service interview questions and answers.
Now, naturally, this interview question is usually asked during interviews where you’re applying for roles within the customer service sector, so it’s required, in your response, to demonstrate to the panel that you understand what good customer service actually is.
So, I’m going to give you some really good tips on how to prepare your response for customer service interview questions and answers, and then I’m going to give you a sample answer to this question which will ensure you get the highest scores possible. So, make sure you’ve got a pen and some paper with you and taking notes of the important hints and tips that I’ll give you. So, let’s quickly take a look at some important tips.
CUSTOMER SERVICE INTERVIEW QUESTIONS AND ANSWERS VIDEO
TIP: Watch the following video to get invaluable insights and tips for passing your customer service interview:
How To Pass Customer Service Interviews - YouTube
So, this type of question is designed to see how high your standards are in relation to customer service. Try to think of an occasion when you have witnessed an excellent piece of customer service and show, this is important, show that you learned from it, okay. So, say that, “This is what happened,” and at the end, you can say, “This is what I learned from the great piece of customer service.” Now, if you are very confident in your response, then you may have an occasion when you, yourself, provided the customer service. Whatever response you provide, make sure it is unique and stands out.
TIPS FOR ANSWERING CUSTOMER SERVICE INTERVIEW QUESTIONS AND ANSWERS
Okay, so here are a couple more tips to help you answer the question correctly.
Make sure the example you give demonstrates the person who carried out the great customer service actually follows company procedures. And you can say that that is something you learned from watching them, that you saw that they followed company procedures and their training.
If a mistake is made, then make sure the person apologizes, okay, because that’s important. That can defuse any kind of conflict.
Make sure you explain, in your response, that the person who carried out the customer service uses effective communication skills. And you can talk about listening, about their body posture, you know, they use a calm and relaxed body posture, and it is also non-confrontational.
Make sure that they deal with the customer in a timely and promptly manner, okay. So, they need to deal with it quickly.
And also, they need to follow up with the customer where possible, and that might mean that the person had said to the customer, “Please be assured that I will deal with this situation. I will contact you, not as soon as I’ve got any news, but I will give you an update within 24 hours, just to keep you updated on progress on where I am with your complaint or your customer service inquiry.”
Make sure that the person dealing with the issue or the customer service example resolves any issues to the satisfaction of the customer, and they do that at the end by saying, “Can I just check with you, sir or madam, that you are happy with how I’ve dealt with this issue?” because that has a great way of retaining the customer.
Also, explain what you learned from the example, okay. So, make sure you say, at the end of the example you give, “This is what I learned from it.” And that will demonstrate that you fully understand the process of customer service.
Let’s now take a look at a really good sample response to this question.
CUSTOMER SERVICE INTERVIEW QUESTIONS AND ANSWERS (SAMPLE RESPONSE)
“Whilst working as a shop assistant in my current role, a member of the public came in to complain to the manager about a pair of football shoes that he had bought for his son’s birthday. Now, when his son came to open the present on the morning of his birthday, he noticed that one of the football boots was a larger size than the other. He was supposed to be playing football with his friends that morning and wanted to wear his new boots. However, due to the shop’s mistake, this was not possible. Naturally, the boy was very upset.
The manager of the shop was excellent in her approach when dealing with this situation. She remained calm throughout and listened to the gentleman very carefully, showing complete empathy for his son’s situation. This immediately defused any potential confrontation. She then told him how sorry she was for the mistake that had happened, and that she would feel exactly the same if it was her own son who it had happened to. She then told the gentleman that she would refund the money in full and give his son a new pair of football boots to the same value as the previous pair. The man was delighted with her offer. Not only that, she then offered to give the man a further discount of 10% on any future purchase due to the added inconvenience that was caused by him having to return to the shop to sort out the problem.
I learned a lot from the way my manager dealt with this situation. She used exceptional communication skills and remained calm throughout. She then went the extra mile to make the gentleman’s journey back to the shop a worthwhile one. The potential for losing the customer was averted by her actions, and I felt sure the man would return to our shop again.”
Now, that’s a very good response to that interview question, “Can you give a good example of customer service?” okay, because it shows that you understand it’s a great example of how somebody dealt with a customer’s complaint, they dealt with it efficiently, timely, they apologized because the shop had made a mistake, and they used effective communication skills. And also, in this case, they went that extra mile to make sure that the customer would come back again.
So, I hope that helped you with the customer service interview questions and answers? However, if you want any more free hints and tips to help you pass any kind of job interview or career-related test, please go now to my website, www.how2become.com, or you can just click the link below the video and that will take you straight to my website. And don’t forget to subscribe to this YouTube channel, and I’ll send you a notification as soon as I upload any more free videos. Thank you for watching.
Looking for the very latest Police Officer Competency Based Interview Questions? Then look no further!
In this training article, Richard McMunn from renowned police recruitment experts How2Become, provides you with the very latest, up-to-date tips, advice and hints on how to prepare for the police officer assessment centre video.
SPOILER ALERT: Watch the following video from bewginnin to end as Richard discloses sample Police Officer Competency Based Interview Questions!
Police Officer Interview Questions and Answers (Competency Based) NEW 2018 Onwards - YouTube
POLICE OFFICER COMPETENCY BASED INTERVIEW VIDEO TRANSCRIPT
Hi, everybody. My name’s Richard McMunn from the career guidance company how2become.com and in this video, I’m gonna give you the very latest tips and advice on how to prepare effectively for the all-new police officer competency-based interview.
Now, things are changing within the selection process to become a police officer so for those people who are going to competency based interview 2018 onwards, this will apply. So make sure you’ve got a pen and some paper and take notes of the tips and hints that I’m going to give you and then at some point during this video, I’m gonna tell you where you can get further information to help you be fully prepared for the new police officer interviews.
Police Officer Competency Based Interview Format
So the interview, same as before, will last for approximately 20 minutes in duration. You’re going to get asked four initial questions and you’ve got five minutes to answer each one. Now, five minutes doesn’t seem like a long time but it is so you should make sure before you go to the interview you have your responses prepared, okay. Now the interview questions are sample ones that I’m going to give you now.
I’m not saying these are gonna be the exact ones. That would be wrong of me to do that but based on my own experiences of working in the Emergency Services recruitment and also being involved in developing core competencies for these kind of roles, these are the kind of questions that I recommend you prepare for in addition to the ones that you’ll prepare for following your own research and the information that I’m gonna give you at the end of the interview.
So when you go into the interview, make sure you dress smart. You may be invited to give a handshake. If you do, make sure it’s a firm handshake. And look the interviewer in the eye, obviously not aggressively but politely. When you shake their hand, give a good solid first impression. So you enter the interview room, make sure you look smart, you sit up straight in the interview chair and these questions that you’re gonna get asked are based on your past experiences. And that’s a key important note to mention at the early stage of this video and write this down. You have to come up with sample responses based on your past experiences, okay. So you can’t make them up. They actually have to be specific examples that you’ve been in.
SAMPLE POLICE INTERVIEW QUESTION
So if I was to say to you, and this isn’t a question by the way, but if I said:
“Give us an example of when you’ve worked as part of a team?”
Okay, you’d have to give a specific situation that you’ve been in the past where you’ve worked with other people as part of a team to come up with a successful solution, a successful outcome and that’s the important part. And I’ll also tell you during this video how to structure your responses. So it has to be a specific one.
What you don’t want to do and many people do this when responding, is they say, “Well, if I was in a situation when I was working as part of a team, this is what I would do.” That’s no good, okay. You will get very few marks for that kind of response. Make sure that it’s specific, something that you’ve been in before.
About Probing Interview Questions
Now, following the questions, the interviewer will ask you the question, you will respond, and then be prepared that you may get asked probing questions, okay. Now, probing questions are, for example:
Q: How did you demonstrate fairness in that particular situation?
This is because you’re gonna be assessed against all of the competencies and values for becoming a police officer and you can find out what they are in a separate video that I’ve created for you.
So how did you demonstrate fairness in that particular situation. So the assessor, the interviewer, might be looking to probe further to get that information out from you.
Also, a probing question might be:
Q. What did you learn from this experience?
So if you tell them about a situation where you helped someone to overcome a difficult situation, they might say, “What did you learn from that experience?” Okay, so be prepared for probing questions.
Q. Would you do anything differently if the same situation arose again?
That’s an example of a probing question. That’s a difficult one because you might think, “Well, no, I wouldn’t do anything different because I think I handled it well.” If you were going to say that, then you should say to the interviewer, “I assessed my performance following the situation. I looked into it and I felt that I’d handled it well. However, I am always looking to improve and if something did occur where I thought, well I could do that better, then I would be open to that.” Because then you’re open to change, you’re open to, you know, to developing yourself as an individual and that’s important in the role of a police officer.
Q. How did the other person react to what you said or what you did?
Q. How did they react and how did you feel about that?
So be prepared for potentially lots of probing questions. And again, when I tell you where you can get additional information, we will help you prepare fully for those.
So let’s have a look at some sample police officer competency based interview questions based on your previous experiences. Like I said, these are not the interview questions that you’re gonna get asked. These are the ones that I’ve come up with for you based on my experiences of this kind of interview, okay. And don’t forget to do further research with the resources that I’m gonna give you and come up with your own sample responses as well and sample interview questions.
So, first question.
Q. Describe a situation where you’ve helped or supported either an individual or a group of people. Okay, so I’ll say that again. Describe a situation where you have helped or supported either an individual or a group of people. And again, think about probing questions. How did the other people get involved? Did you work as part of a team? What was the reaction of the individual or the group following the manner in which you supported them?
Q. Describe a situation where you have demonstrated empathy towards an individual?
Okay, so remember that the police core competencies are based on values so have you ever demonstrated empathy? And don’t just come up with a fictitious scenario. You have to have actually been in that situation.
Q. Describe a situation where you’ve demonstrated forward thinking, when you’ve been creative or forward-thinking?
I would suggest in a work-related situation where you’ve come up with an innovative solution to a problem or you’ve been creative, okay. You’ve taken the lead, you’ve thought about how can we resolve this difficult situation, and you’ve been forward-thinking in your approach. That’s really important in the role of a police officer.
Next question, describe a situation when you’ve come up with a creative solution to a problem. Very similar to the previous one. And the next one, describe a situation when you’ve helped somebody to overcome a difficult situation or a challenging problem. Okay, so do you know anyone in a work situation or outside of work where you’ve helped them overcome a difficult situation or a challenging problem? What did you do? What did you say and also, what was the outcome? And whilst on that, and I mentioned this at the beginning, there’s a certain technique that I recommend you use when you’re preparing for your responses to the interview questions and that’s the:
So, write this down.
First of all, explain what the situation was that you were involved in. Then explain what had to be done and that’s called the task. Okay, so situation and then the task.
What did you have to do or what did others have to do in order to achieve a successful outcome? The third part of the STAR technique is action. What action specifically did you take and what action did other people take? And then finally, R for result. What was the result? And my advice is to make sure that the result, the outcome, is a positive one, it’s a successful one.
So based on the initial situation, so if the question was describe a situation where you’ve helped or supported either an individual or a group, you would explain the situation, the task, what did you have to do to get to that successful outcome, what action did you take, and then what was the result. And the probing question might be would you do anything differently next time. How did the group or the individual react? Did you have a debrief at the end? Would you do anything differently?
So, that’s a very brief introduction to the new police officer competency based interview questions. If you want to learn more and accelerate your learning further and be fully prepared, click the link directly below the video and it’ll take you through to a page where you can get an excellent resource. And this resource has been helping people, lots recently to successfully pass the selection process and we’re confident that it will help you prepare fully for the police officer interview.
In this blog post, we will provide you with details about the test itself, provide you with some sample Army test questions, and also offer some invaluable tips on getting the highest scores possible.
We recommend you watch both the video below and also the transcript provided to get the most from this tutorial
ARMY TESTS - How To PASS the (NEW) British Army Selection Tests that replace BARB Test - YouTube
ABOUT THE NEW ARMY SELECTION TEST
The new British Army Selection Test that will replace the old BARB Test will consist of some new test. In particular, these tests will be:
Error Detection / Checking Test
Spatial / Orientation Awareness Test
Word Association Test
ARMY ERROR DETECTION / CHECKING TEST
During this section of the Army test, you need to identify how many letters/ digits are different.
This test will be conducted on a computer, and therefore your questions will look somewhat different to the practice questions in this video.
Although your real assessment will be conducted on a computer, these practice questions can still be used to practice the skills required.
SAMPLE ARMY ERROR DETECTION / CHECKING TEST QUESTION
Once you have spotted how many letters/digits are different, you would then move on to the next screen.
As you can see, the letters and digits have disappeared from your screen. You now have to select your answer by clicking on the number of correct different letters and/or digits.
In the example below, there are four letters/digits that are different in the top line compared to that in the bottom. Therefore, the correct answer to this question would be 4.
ARMY TEST – SPATIAL AWARENESS / ORIENTATION TESTS
During this section of the test, you need to be able to demonstrate strong logical and spatial awareness.
This test is fairly straightforward:
You will be provided a set of rules. The rule will may look something like this:
Rule 1 = Down Left BELOW Down Right
Rule 2 = Black ABOVE Striped
You will then be given six different answer options. Your task is to work out which answer option obeys both of the rules provided. Below we have provided a rough example of how your questions are likely to appear in the real exam of the Army Test.
The above rules will thdisappeared from your screen. You now have to select your answer for the Army Test (Orientation Tests) by clicking the correct choice which represents the rules (see image below).
In the below example, we have circled the correct answer for you. The rule “down left below down right” means one of the shapes is positioned at the bottom pointing left, and the other shape is positioned at the top pointing right.
Using the second rule, the black shape needs to be positioned above the sripted shape.
ARMY TEST – NUMBER REASONING TESTS
During the number / numerical reasoning section of the test, you will be provided with two calculations (each shown on a separate screen). You will be required to memorize these two calculations.
You will need to work out the answers to both calculations in order to answer the question on the following screen. You will be asked a question like:
• Which was greater?
• Which was less?
You will then have three answer options to click (as per below), based on your calculations.
Below we have provided a rough example of how your Army Numerical Test questions are likely to appear in the real exam.
Once you have your answer, click ‘ok’ to move on to the second Army Test calculation.
ARMY NUMERICAL TEST ANSWERS
Based on your answers that you would have accumulated in your head, you would need to select the correct option.
Let’s quickly recap the two calculations and their correct answers:
• Calculation 1 = 10 x 5 = 50
• Calculation 2 = 100 / 2
Therefore, the correct answer to the question, ‘which was greater’ would be the same.
ANSWER = SAME
ARMY WORD ASSOCIATION / LOGICAL REASONING TEST
During this section of the British Army Recruit Battery test, you will be provided with two rules. You will need to read these rules and remember them. These rules will then disappear and you will need to work out which came first.
This test will be conducted on a computer, and therefore your questions will look somewhat different to the practice questions in this guide.
Below we have provided a rough example of how your questions are likely to appear in the real exam.
ARMY LOGICAL TEST ANSWER
You now have to select your answer by clicking on which answer option you think comes first, based on the rules you just read.
In the above example, let’s break it down:
• Bike before car = which means the bike is first.
• Train after bike = which means the bike is still first.
ANSWER = BIKE
To get more sample Army Test questions, answers and help, try out our new testing suite by clicking the image below.
The interview question When have you handled a difficult situation? has to be one of the toughest you will come by. In this blog article, we have given you a sample answer to the question so you can gain the highest scores possible.
Watch the following video or read on the find out more and don’t forget to SUBSCRIBE to our YouTube channel below to get notified when we launch future interview training videos and guide!
"When Have You Handled A Difficult Situation" Interview Question - YouTube
First of all, let me give you some tips before we move on to the sample answer for the tough interview question, When have you handled a difficult situation?
Tips for answering the interview question when have you handled a difficult situation?
The tougher the situation you had to deal with, the better.
Try to include any of the following in your response:
How to structure your response using STAR interview technique
Situation – what was the situation you had to deal with and who was involved?
Task – what task did you have to carry out?
Action – what action did you take and what action did others take?
Result – what was the result following your actions.
PRO TIP: Whenever using the STAR interview technique to respond to interview questions, always make sure the RESULT is positive following your actions.
SAMPLE INTERVIEW QUESTION ANSWER
“Yes, I can. Approximately 3 weeks ago, whilst at work I overheard a particularly disturbing conversation between two work colleagues. One of the work colleagues was being verbally abusive to the other person. There had already been rumours in the office that the two of them did not get on particularly well and now it had come to a head in the canteen during a work break.
Although the situation was none of my business, I was extremely concerned with some of the abusive comments one of my colleagues was making and I felt this was not acceptable as it appeared to be bullying in nature. Any form of bullying in the workplace is not acceptable and I was determined to intervene. My end goal was to seek a resolution to the situation and in order to achieve this, I would need to speak them both in private to seek a way forward.
First of all, I spoke to the person who was on the receiving end of the verbal abuse. I spoke to her in private and calmly told her that I was aware of the comments the other work colleague had been making. She informed me that she was having issues with him as he had been making unwanted comments towards her about her performance at work and that she felt uncomfortable in his company. After gathering the information from her I decided to speak to the man who had been making these comments.
I spoke to him in private and calmly explained that I had overheard his comments in the canteen area and that I was not happy with what I had heard. He reacted angrily to me and told me that it was none of my business and that I should keep my nose out of it. I remained calm, spoke in a soft but assertive manner and told him that his comments were, in fact, bullying in nature, which was against our companies policy. I went on to inform him that these comments were not just unwelcome by the person they were aimed at, but they were also unwelcome by me, too.
As soon as I mentioned this to him, his attitude changed. He told me he was finding work stressful and that he felt his work colleague was not pulling her weight. After listening to his concerns, I explained to him that there was perhaps a better way of resolving this issue and that he should seek to build a better relationship with his work colleague and even offer to help her improve her quality of work, as opposed to making abusive and threatening comments.
He agreed with my suggestion and apologized to me for his behaviour. I thanked him for being reasonable and suggested he should also apologise to his work colleague and get together with her to find a way forward. I also offered at this stage to mediate the meeting between them, to which he agreed. After the mediation meeting, both work colleagues agreed to work together in a more harmonious manner and the man promised never to bully or intimidate his work colleague again. Instead, he offered to support her and help her to improve. I felt that by intervening in this situation I was able to prevent it from deteriorating further and ultimately turned a negative situation into a positive one.”
Wouldn’t it be fantastic to know the top interview questions and answers before you walk through that interview door? Well, now you can.
In this article, Richard McMunn from the career guidance experts How2Become.com gives you his top 7 interview questions and answers.
Watch the video or read on (transcription below the video) to find out how to smash your interview and land that top-paying job!
TOP 7 Interview Questions and Answers (PASS GUARANTEED!) - YouTube
INTERVIEW QUESTION 1 – Tell me about yourself?TIPS FOR ANSWERING THIS QUESTION:
Concentrate on telling them about your work-related skills as opposed to your home life. They are not interested in your home life.
Download a copy of the person specification for the job and focus on telling them how your skills and attributes match the document
Use “power words” in your response, such as: motivated, enthusiastic, loyal, flexible, committed, honest, hard-working, adaptable etc. These will resonate positively with the interview panel.
“First and foremost, I am a hard-working, loyal and enthusiastic person who understands how important work is to my overall happiness. I take my work very seriously and I am always looking to improve my skills and qualifications so I can work to the highest standards possible in my role.
I genuinely believe there are 2 types of employee: the first is someone who turns up to work and does their job so they can just pay their bills. The second employee type is someone who puts their all into their job, is totally committed and does all they can to help their employer achieve their goals. I am the second employee type, and I believe my previous track record and strong appraisals demonstrate that.
I have excellent communication skills and fully understand how important it is to deliver outstanding customer care – after all, without the customer, there would be no business and I would not have a job. I also have very good organisational skills and always plan my weeks’ work in advance to make sure I perform to a high standard.
Having studied the person specification for this job in detail, I strongly believe I can perform the role to a high standard and would very much appreciate the opportunity to work for your company. If I am successful today, I can assure you that I will bring a great deal of experience, loyalty and positive qualities to your team.”
INTERVIEW QUESTION 2 – Why do you want to work here?TIPS FOR ANSWERING THIS QUESTION:
Tell them about the preparation work you have done in the build-up to the interview.
Focus on the person specification, the job description and information you have gleaned from the company’s website and also the literature you have studied during your research.
“Having studied the person specification and job description for this role, I feel I have the skills, qualities and attributes to carry out the job to a very high standard. I also feel the role will give me a new, fresh challenge; something which I have been looking for, for some time now.
Having also studied your company in detail, there seems to be a very positive approach to the work you carry out and I also very much like the way you strive to deliver a high standard of customer care. High levels of customer care are not common nowadays, and I certainly want to work in a company that looks after its customers as I enjoy seeing positive customer interaction, feedback and testimonials within my job.
Also, during my research I managed to speak to two current employees who work for you, and they had nothing but positive things to say about your company. Both of them have worked for you for quite a few years now and they appeared very happy in their work. If I am successful, I plan to stay with you for a long time, so it was good to see that you employ happy, positive people within your team.
Finally, after reading the job description I understand there will be opportunities to both train, develop and take on further qualifications within the company – this is something that is very much appealing to me as I always like to grow and improve as an employee.”
INTERVIEW QUESTION 3 – What are your strengths?TIPS FOR ANSWERING THIS QUESTION:
Again, focus on the person specification for the role you are applying for.
Say something different that makes you stand out from the other job applicants. Give an example of why you are better than the other applicants and try to make yourself RELATABLE and REAL!
“I have many positive qualities and attributes to bring to this role, but I believe my main key strengths are:
I have a hard-working nature;
I have an enthusiastic demeanour;
I am always looking for the positives in every situation;
I am a great team player;
I like to support and help develop others;
I am dependable.
One thing that I feel makes me stand out from the majority of employees is that I am always looking for ways to improve the way I perform at work.
For example, following an appraisal last year, my line manager identified that she wanted me to develop my negotiating skills.
As soon as the appraisal was complete, I searched online for a distance learning negotiating course and studied hard in this area to improve my skills.
Once I had completed the course, and I had the opportunity to put into practice what I had learned, my line manager commented that she had noticed a significant improvement in this area and congratulated me for taking the positive approach to the feedback she gave me at the appraisal.”
INTERVIEW QUESTION 4 – Where do you see yourself in 5 years’ time?TIPS FOR ANSWERING THIS QUESTION:
Don’t tell them you plan to have moved on from their company, either internally or externally.
Loyalty is very important to the vast majority of employers. Remember, they have to spend time, money and resources training you up in the role, so they will want to see a return from their investment.
Don’t tell them you want to be sitting where they are!
“If I am successful today, the first thing I plan to do is get competent in the role as soon as possible. I have no idea how long this will take; however, based on my high levels of enthusiasm, I aim to get trained up very quickly.
Once I am trained up in the role to a good standard, I would like to consolidate my skills and become experienced within the team. It is very important to me to be accepted and respected by my work colleagues and peers and I also want to do well in my appraisals.
So, I guess the short answer to this question is that I want to become good at my job, be accepted by my team and line managers and also enjoy my work as much as possible.
If the opportunity presents itself for me to progress within the organisation, that would be amazing. All in all, I plan to stay with the company long-term if I am successful at interview.”
INTERVIEW QUESTION 5 – What are your weaknesses?TIPS FOR ANSWERING THIS QUESTION:
Anyone who tells the interview panel they have no weaknesses is telling porkies! We all have weaknesses.
Don’t give a weakness that is one of the key requirements of the role. For example, if punctuality and good timekeeping are important, don’t tell the panel you struggle getting out of bed in the morning!
“I do have one weakness, and that is I sometimes get slightly irritated when people don’t carry out their work to a high standard.
Because I set myself high standards, I expect others to have them too, and this is not always the case. Although it can irritate me at times, I have learned to just focus on my own job and do it to a consistently high standard.
Having said that, I have recently been trying to turn this weakness into something positive by helping other people within the working environment to improve. So, if I notice a member of the team struggling, or not performing to the required standard, I will always offer to help them improve, which I feel can only serve to have a positive impact on the organisation and its goals overall.”
INTERVIEW QUESTION 6 – What makes a good team player?TIPS FOR ANSWERING THIS QUESTION:
List the qualities I am going to give you in the sample answer that follows.
Back up your answer with a specific example of when YOU have worked well as part of a team using the STAR technique.
“Effective teamwork is vital in any organisation and I feel what makes a good team member is:
Having a dedicated leader;
An ability to focus on the end goal;
Great communication amongst the team members and its leader;
A comprehensive initial brief so that every member of the team knows what they are doing to achieve the task;
Being supportive of the other team members;
Learning from any mistakes that were made during the task so that things can improve for next time.
A team is only as strong as its weakest link and it is important that everyone in the team works together and helps each other.”
INTERVIEW QUESTION 7 – What makes a good team player?TIPS FOR ANSWERING THIS QUESTION:
Try to give an example of when you have carried out a difficult/pressurised task under strict time constraints.
Give a specific example and don’t forget to use the STAR technique in your response.
“Yes, I can. I am often required to carry out time sensitive tasks under pressure, but one particular incident springs to mind. I work in a large retail shop just outside of town. One Friday a few weeks ago, my manager called a team meeting and he explained to us all that a large delivery was due to arrive within a couple of hours’ time. Unfortunately, the delivery was a week early and he’d not had time to prepare. We were understaffed and it was already 4pm on Friday, so we only had one hour after the store had closed at 5pm to get the stock take accepted, loaded in store and checked for accuracy.
He asked all of us whether we would volunteer to help him out with the delivery. I immediately put my hand up and volunteered to help. I could see that he was slightly flustered and he clearly needed help from the team. Unfortunately, only I and one other member of staff offered to help. However, we were both determined to do a good job for our manager and we immediately started planning how we were going to get the stock unloaded, checked and placed in store within the one-hour timeslot allocated.
We decided to play to each others strengths. I would utilise my organisational and accuracy skills to check the stock as it
came off the lorry, whilst my colleague would carry it all to the stock room, as he was physically strong and extremely fit. As we progressed with the task we communicated with each other to make sure we were working to the required standards and time frame. The end result was that we completed the task thoroughly with just 6 minutes to spare. This gave us time to report back to our manager who thanked us for volunteering and working hard to achieve the goal.”