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Here we are, just 12 ‘sleeps’ away from Christmas day.  How have sales been in your stores so far this holiday selling season? Hitting your targets?  Celebrating success?  We certainly hope so, because there can hardly be one good reason why you shouldn’t be doing better this year than last. But, ask yourself a bigger question:  […]
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During countless trips through numerous stores over the past few weeks we couldn’t help but notice a predominant and very disturbing trend … it’s next to impossible to find a manager on the sales floor!  Can you believe it?  The most important retail ‘show’ of the year and the cast and crew are running around without […]
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It’s hard to believe Christmas is almost here.  Are you ready to make this a great selling season?  There’s no reason why you can’t sell more!    Here are 5 things we think you need to get on top of right now if you haven’t already: Get your cashiers selling. If you don’t have a cash […]
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Everyone Stay Focused! At this time of year when things are so busy, there are all kinds of distractions that can cause both you and your staff to lose focus.  What are we talking about here?  Too many shipments, long line ups, sore feet, busy schedules, short tempers.  These things have a tendency to take […]
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For just about every retailer, Black Friday is the holiday selling kick-off that we’ve waited for all year!  Knowing that so many purchase decisions are made at store level, it’s time to make sure everyone on the sales floor is at the top of their game.  Here are 3 more things you can do right […]
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Anxiously keeping your fingers crossed and hoping that this Christmas season will be “The One”?  The one that makes up for the disappointing seasons of the past … the one that really pushes you over the top and makes your whole year a success … the one that makes you happy you got into this […]
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If you want to kick-start your holiday sales, develop and launch a sales contest that will get your staff’s attention and produce solid results.  Sound easy?  It’s not!  To drive success on the sales floor, your contest must follow these important guidelines: It must be simple. It must be ‘winnable’. It must be easily measured. […]
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My favourite season of retail is upon us.  Christmas stirs up all my fondest memories of my start in retail; working alongside my Dad in his stores, back when I was too young and naïve to truly appreciate all that he did for his staff to make the season special…and highly productive.  Now when I’m […]
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It’s that wonderful time of year again when we start to gear up for Christmas.  A critical part of this process is hiring seasonal staff.  The very thought of this is often enough to cause even the most experienced of managers to break out in a cold sweat!  But don’t worry … it’s all about […]
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I’ve spent most of the last 30 years on stage, speaking to audiences about so many topics that I can’t recall them all.  What I know is that everything I talked about likely focused on the wonderful world of retail, and that almost every audience was somewhere between 30 and 300 people. There’s a bit […]
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