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Customer voices are loud and clear on web and mobile—if you’re listening What’s the best way to describe the current state of retail customer experience? Picture this…. The setting: Any...

The post Digital Is the Front Door to the Retail Customer Experience appeared first on ForeSee.

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There’s good news for citizens: Digital services are being held to a higher standard across all layers of the U.S. government. The 21st Century Integrated Digital Experience Act (IDEA) was...

The post The State of Citizen Experience: High Expectations and New Mandates Drive Continued Changes appeared first on ForeSee.

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Leaders Netflix and PayPal hold strong in Q4—Walmart and others make gains Today’s customers are going “digital first”—but what do they expect from their experiences in retail, banking, media, and...

The post It’s a Digital-First World—See Which Brands Delivered in Q4 appeared first on ForeSee.

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We built CX Suite to help our clients achieve digital CX leadership through three vital capabilities: Listening across all experiences Collecting the right data in a reliable way Acting wisely...

The post ICYMI: 5 Ways to Get More Out of ForeSee CX Suite Today appeared first on ForeSee.

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I’m pleased to share that ForeSee has been acquired by Verint (NASDAQ: VRNT), a leader in customer engagement solutions. The addition of ForeSee not only deepens Verint’s leadership in the...

The post ForeSee + Verint: The Future of Omnichannel CX appeared first on ForeSee.

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Improve outcomes and business practices with continuous CX measurement and prioritization People are critiquing their healthcare interactions with newfound power and insight—and it’s raising their expectations: A recent PwC study...

The post Solve Healthcare Experience Challenges by Putting Patients First appeared first on ForeSee.

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This article was originally published on the Adobe blog.  First, let’s agree on one thing: your customers are people, and people are complex — with needs, intentions, motivations, expectations, feelings....

The post Three Reasons Why You Need Voice of Customer in Your Digital Intelligence Stack appeared first on ForeSee.

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It’s long been debated whether banks and other financial institutions should go – or can go – all-in when it comes to shifting services to digital. And questions still remain:...

The post Why Digital Is So Important to Financial Institutions appeared first on ForeSee.

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Digital’s reach is now well beyond research and purchase journeys – it’s everywhere. And we’ve seen how customer-centric digital initiatives can lead to increased sales and stock prices. While companies...

The post The Digital Experience Drives New Rules for Retail appeared first on ForeSee.

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We’re proud of the work we do, so we’re delighted when someone else acknowledges our leadership. Gartner has again included ForeSee in its annual Market Guide for VOC Solutions. From more...

The post ForeSee named a Gartner Leading Voice-of-Customer Solution — and Why Causality Matters appeared first on ForeSee.

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