DocuSign transforms how people work, live and connect by solving the 'paper problem', providing customers the freedom to finish business faster on the world's most trusted Digital Transaction Management (DTM) network.
Not all eSignature solutions are created equal. Before you invest in a solution, it’s important to assess its features and functionality to make sure it’s a suitable fit for your business. With the right solution in place, you will reap the time and cost savings that come with eSignatures much faster.
Here are our top 10 recommendations when evaluating eSignature solutions.
Works with your existing content and workflow management apps. It makes no sense to implement an eSignature solution – which is all about saving you time and money – if it forces you to change the way you work. Make sure that your eSignature solution works with whatever productivity tools your business relies on, such as Microsoft Office, SAP, Salesforce, SharePoint, InfoPath, AutoCAD and more. Don’t forget to consider integrations with your other software investments, like Salesforce.
Makes signing easy. The whole idea of eSignatures is that they remove the complexity and burden of chasing signatures. The solution should be quick and intuitive – enabling your customers to open a document and sign on the dotted line in one or two mouse clicks. Any more than a few clicks, and your customers will likely abandon the task in frustration.
Flexibility to suit your business. Reflecting the unique way that your organisation is structured, your eSignature solution should have the flexibility to work with your important processes; with the types of recipients that matter to your business – such as signers, approvers, carbon copy recipients, and witnesses; within a single transaction or multiple; and with multi-language support.
Align your data to IT and security requirements. An eSignature solution should enable you to keep sensitive documents inside your IT domain and ensure any security concerns are addressed. The solution should provide APIs and integrations with partner systems that: align to your data retention policies; ensure your data never leaves Australia; and ensure that documents end up in your trusted document repositories as required.
Puts you in control. Your eSignature solution should adapt to your existing processes, technologies, user management and authentication requirements – not the other way around. Implementation should be straightforward; if you have complex systems in place, then the solution should come with consulting support to help you set it up fast.
Complies with regulations that affect your organisation. This is an important one. Make sure that your eSignature solution is built upon internationally accepted standards that comply with the country- and industry-specific regulations that are relevant to your organisation.
Enables anyone to validate the signature, even without access to the system. Look for standard public key infrastructure (PKI) technology in your eSignature solution. The PKI seals the document with a one-time “fingerprint,” which is unique to both the signer and the document, and helps assure the sender that the signer is legitimate. The PKI technology also ensures that the signature is transportable so that anyone inside or outside your organisation can use widely available software, such as most PDF readers or Microsoft Office, to verify these parameters: who signed the document (signer identity), why they signed it (signer intent), and that it hasn’t been changed since it was signed (document integrity).
Works with mobile devices. To get full value from your solution, users must be able to sign electronically using any device, anytime, anywhere – at the office on their PC, at home on their tablet, or in the field using a mobile device. Your partners, customers and other collaborators should be able to add eSignatures to their documents without having to install software.
Can grow with your business. Right now, your documents may be simple. However, down the track you may need to integrate the solution into your work environment with single sign-on and corporate branding. Before you know it, you may need to send documents to industry-regulated bodies which require strict compliance controls. Ensure your eSignature solution has a depth of features and options to meet your current and future needs.
Provides cost-effective IT management. It can be helpful to evaluate the total cost of ownership (TCO) when purchasing an eSignature solution. When choosing, consider product cost, deployment, digital certificate renewal fees, training and support. In addition to the paper-related cost savings, such as printing, mailing, scanning, couriering and archiving, look for other cost savings like quick installation, minimal operational impact and little IT maintenance work.
DocuSign ticks all these boxes
The industry-leading DocuSign eSignature solution takes care of everything in this list and more. To learn more about how DocuSign could transform your business, sign up for a free trial today.
Many organisations are already accelerating the process of signing contracts and other customer agreements by using electronic signature technology—and it’s a huge time saver. Unfortunately, the process of preparing those agreements for signature is still a significant source of wasted time, needless cost, and increased risk.
A recent commissioned study conducted by Forrester on behalf of DocuSign, found that 90% of agreements are still prepared manually, even when organisations may already have some or all of the information required for the agreement in their existing records. Asking customers for information they have previously provided wastes time, and creates a frustrating and impersonal experience.
DocuSign Guided Forms powered by Intelledox
Now there’s a better way to automate agreement preparation. DocuSign Guided Forms powered by Intelledox helps organisations simplify a signer’s experience by personalising and digitising the way information is collected, and then connecting data with core systems to maximise efficiency, turnaround time and accuracy. From new account openings through customer service applications, organisations can deliver a fast, fully digital and mobile-friendly customer experience.
DocuSign Guided Forms is part of our recently announced DocuSign Agreement Cloud which includes more than a dozen applications and more than 350 integrations to help organisations automate and connect the entire agreement process, from preparing to signing, acting on, and managing agreements.
Personalise the customer experience
Using Guided Forms, companies can pull data from systems of record to pre-fill digital interviews, using pre-built connectors with CRM or other core data sources, and dynamically deliver the right questions, personalized to the customer. (No more disconnected static paper or web forms.) You can then supplement the data you know already with answers to real-time questions and comments that occur online or via mobile (such as in a chat interface) and capture those interactions as part of the agreement’s completion record.
Using that information, you can trigger the production of personalised agreements, notices or other communications in real time on demand, via any output channel. With automated workflows, you can route these communications to the right people for approval and DocuSign eSignature, then trigger post-agreement actions, like billing, account activation and payments. All of this is done quickly and easily, eliminating manual steps, paper and inefficient processes.
Intelledox has been working with DocuSign for more than three years as a local and global partner and our joint clients are seeing the value across diverse industries. Many of these clients are focusing on streamlining new account opening, onboarding and service applications with an eye on delivering a truly differentiated customer (or citizen) experience across digital and traditional channels, like via agents and call centers. One of the largest global technology services companies has implemented Guided Forms to automate its sales contracts. The company estimates it will save an incredible $15 million over three years by implementing Guided Forms.
See the DocuSign Agreement Cloud in action at Momentum Sydney
DocuSign is hosting our annual Momentum Conference in Sydney on Thursday, 19 September at Doltone House, Darling Island.
We invite you to join us for this half-day event to learn how the DocuSign Agreement Cloud is transforming the way agreements are prepared, signed, acted on and managed.
At DocuSign we have a vision to help companies modernise their system of agreement, automating and connecting everything that happens before, during and after processing each business agreement.
Our aim is to accelerate the way people prepare, sign, execute and manage agreements across all types of businesses and every department. There are thousands, if not tens of thousands of different types of business agreements used every day in the UK. Internal agreements and external ones. Here are just a few!
Every company has a system of agreement, whether they know it or not. However, more often than not that system is broken, full of manual handoffs, poorly managed data and risk. In this blog series, we’re contextualising each of the four stages of a fully digital system of agreement platform. We have previously shared how you can now prepare documents with a high degree of automation before getting them signed quickly and securely. We then discussed how you can act on agreement terms after signing them, including updating records and triggering actions in other systems. Now it’s time to discuss the fourth stage: Manage.
After stepping through the process of coming to agreement, from negotiation to execution, it’s time to store and manage that agreement. The 20th century made a valuable contribution to this effort: in nearly all enterprises, this stage has become digital.
Unfortunately, for many it’s not yet smart. That is to say, after filing a business agreement, companies often forget them—out of sight, out of mind. In doing so, they are missing opportunities to glean insights from them to help review pricing on renewal, for example. This can lead to revenue leakage and it can mean missing out on entitlements. All of that time spent vigorously negotiating terms and conditions for nothing. In truth, when it comes to the Manage stage of their systems of agreement, most companies don’t even have a system.
Manage agreements flexibly
The point is the agreements we store contain opportunities, which we risk losing if we can’t bring them quickly to hand. It can be challenging to find old contracts buried on servers, or on individuals’ hard drives in some cases. Is there anything more frustrating than finding one after the fact and realizing you didn’t take action on clause in your original agreement that would have enriched your client relationship?
This is where DocuSign features like secure retention, retrieval and reporting, in addition to analysis of contract content and specialised forms of document maintenance, become really useful. The DocuSign Agreement Cloud makes contract management, including taking all of the appropriate actions post signing, much easier.
Managing agreements digitally
The following activities are perfect examples of managing agreements after completion:
Centralise agreements securely, providing the appropriate access rights to each role in the company
Retrieve agreements intelligently when you need them, using AI [link to seal software info] against specific search criteria
Deliver agreements analytics to your business, reporting completion rates, turnaround time, and various other trends
Reuse existing agreements as templates for new agreements.
All of the above becomes possible when you deploy a single, unified system of agreement in the cloud.
See the DocuSign Agreement Cloud in action at Momentum Sydney in September
The Australian tour date for the business acceleration event of the year is soon upon us and we can’t wait to show you how to rethink your approach to business agreements with the DocuSign Agreement Cloud as well as what is next and new at DocuSign. Register today and become part of the Momentum Sydney action on 19 September 2019.
Organisations are going all in on employee experience. A survey by Future Workplace found 83 percent of HR leaders believe that the employee experience is the key to their organisation’s success. Investing in modern technology has been a huge priority for company leaders to not only meet the expectations of digital natives entering the workforce, but also to give leaders time back to focus on what matters: their people.
Joan Burke, Chief People Officer for DocuSign (which was recently named one of the top 100 best places to work for the third consecutive year by Glassdoor), believes that once you have the modern tech tools in place, the key to a great employee experience lies in creating a culture of empowerment. “We don’t just want to be the best place to work, we want to be the place where people feel empowered to do the work of their lives,” she says.
Here, Burke shares how investing heavily in manager training, embracing failure, and being intentional about measuring empowerment, have been crucial to creating a culture where employees take ownership of their careers and feel comfortable making decisions that push themselves and the company forward.
Invest in your managers
Millennials, perhaps more than other generations, value growth opportunities at work. For Burke, a huge part of helping employees grow is allowing them to fail and learn from their mistakes. “At DocuSign, we train managers to empower their employees to take risks (as long as it isn’t catastrophic to the business) and tackle tough problems,” she says.
“We’ve found that when employees trust their managers to support them—even when they fail—they are more likely to innovate and take ownership over their work without waiting to be told what to do,” says Burke. Indeed, research shows that a culture of trust between employees and managers leads to higher job satisfaction, and increased commitment to the work.
Find out what matters to your employees and prioritise it
Hold yourself accountable for whether or not your empowerment initiatives are actually working. At DocuSign, every employee self-review form asks the questions, “Are you doing the work of your life?” and “What can we do to help you do the work of your life?”. “You can’t define what empowerment will mean for every employee, but you can use the information from your surveys to ensure employees have the support and tools to define it for themselves” says Burke.
At the end of the day, Burke believes that while everyone is competing for the same talent, companies that encourage empowerment and enable employees to do the work of their lives, will immediately rise above the competition.
If you are interested in doing the work of your life, visit the DocuSign Careers Page.
On June 11-13 we welcomed over 1500 customers, developers and partners to Momentum 2019 in San Francisco, where they heard from top-caliber customers who are changing the way they do business with the DocuSign Agreement Cloud. Attendees had the opportunity to attend hands-on training and learn directly from business leaders, fellow customers and product experts in over 80 breakout sessions across business, product, and developer tracks.
Here’s a wrap of our final day of the conference so let’s take a look back at the top moments from the event:
Interactive product experiences
Hundreds of customers visited the expo and flocked to an interactive experience that brought the DocuSign Agreement Cloud to life. Customers met TreeWork, a fictitious company that operates shared, green co-working spaces in cities worldwide. The curated experience included an integrated demo of how TreeWork uses the DocuSign Agreement Cloud to prepare, sign, act on, and manage agreements. Visitors also got a preview of how they might leverage smart contracts to further optimize their agreement process.
Insights on digital transformation
Forrester Vice President and Principal Analyst Ted Schadler shared his perspective on how organizations must transform the very core of their businesses—rethinking agreements end-to-end—in order to deliver the digital experiences customers expect.
Over two days we heard from a broad cross-section of DocuSign customers about how they are transforming the industries where they work by leveraging the DocuSign Agreement Cloud.
Did you know the U.S. federal government spends over $38 billion managing public-facing paperwork? A diverse panel from all segments of government shared how their agencies are using DocuSign to improve citizens’ lives and reduce cost and hassle for staff. The City of Minneapolis talked about the changes in city government that compelled them to invest in improving the citizen experience. The San Diego County Regional Airport Authority discussed the process flow that was key to unlocking new, faster ways of doing business digitally. Tri-Counties Regional Center talked about the audacious goal of delivering critical services to people, “faster than Amazon Prime.” And the U.S. Department of Agriculture discussed the tremendous stake in their public-facing mission (literally billions of dollars in global trade is riding on their process.)
Nadar Nemati, CIO of QTC, one of the largest providers of pre-employment and disability medical exams, discussed how the organization is leveraging technology to create a patient-first experience by reducing the turnaround time for medical evaluation forms. QTC transitioned over 750,000 documents annually to electronic signature using DocuSign, reducing average completion time from 32 hours to less than two.
Jane Ladd, a business analyst with eBay shared how DocuSign has been a big part of their modernization initiatives to keep pace with the ever-evolving retail industry, including digitizing workflows in HR, procurement, legal and sales. By integrating with the systems they already use like Salesforce and SAP Ariba, the company has accelerated many internal processes to improve efficiency.
Adi Pavlovic, Director of Innovation at Keller Williams, Jessica Edgerton, EVP of Ops, LeadingRE, discussed how the role of real estate agents is changing as home buyers and sellers have more access to data than ever before. Keller Williams is focused on empowering the agent with technology like DocuSign’s to modernize real estate transactions and make agents more efficient. Jessica also mentioned the need to go beyond efficiency and help agents better serve well-informed clients by presenting all of the available data in a more cohesive way.
Our product teams also gave a preview of DocuSign Rooms for Mortgage, which accelerates closing times and improves the borrower experience with a secure, digital workspace for everyone involved in a mortgage. The solution alerts borrowers of all the tasks they need to do to efficiently keep the process moving forward and offers a message section to ask questions.
No woman left behind
L to R: Kelley Pidhirsky, Sr. Solutions Engineer, DocuSign; Kate McArdie, Vice President, Solutions Engineering, Salesforce; Leah McTiernan, Vice President, Solution Engineering, DocuSign; Victoria Cox, Program Manager, Salesforce
Solution engineering leaders from Salesforce and DocuSign discussed the evolving digital workplace during an inspiring lunch panel session. These women leaders shared personal advice on leading by innovation and by example and emphasized the importance of building a network to solve problems faster. Panelists from both companies highlighted the importance of creating a culture that supports flexible work and values building a talent base that incorporates diverse perspectives and backgrounds to ensure no woman is left behind.
Ron Hirson, Chief Product Officer, DocuSign
In the product keynote, CPO Ron Hirson provided a deeper dive into some of the new products and integrations highlighted in our opening general session, including the newest innovations in our Quarterly Release. Ron and his team demonstrated our new capabilities aimed at making signature workflows more flexible (Conditional Recipients and Advanced Routing Capabilities), giving admins more control over how agreements will be displayed for signers on mobile devices (Smart Sections), and identifying signers by their government IDs (ID Verification). In addition, the team announced that DocuSign is now compliant with Web Content Accessibility Guidelines (WCAG) 2.0, the global web standard for accessibility—allowing signers who uses adaptive or assistive technologies like keyboards or screen readers can sign an agreement in DocuSign.
Our product team impressed the attendees by showing how simple it is to build a document-generation template in DocuSign Gen, pulling data directly from Salesforce, all in under three minutes in front of a live audience.
Ryan Smith, senior business operations analyst at View revealed how his company was able to automate sales processes to improve sales efficiency and productivity by 45% using DocuSign eSignature, SpringCM and Salesforce CPQ, and Billing. Smith highlighted how SpringCM allowed his company to leverage standard contract templates to create a more familiar experience for customers and an easier workflow for sales and legal employees.
Sponsor and DocuSign product extension partner Seal Software showed the audience how their technology can help you search agreements even when they may be stored in multiple repositories, both inside and outside of DocuSign, like Box, DropBox, and Sharepoint.
When you have Momentum keep your foot on the gas
Entrepreneur and author Jesse Itzler inspired the audience with his motivational life story. He reminded attendees to focus your life at the intersection of what you love to do, what you are good at and what you can do to help people, and to develop your personal mission statement to keep you on track.
Protecting the planet
Throughout Momentum 2019 our attendees and employees did amazing things for the environment by using refillable glass water bottles in conjunction with the Fill it Forward app, which supports clean water for those in need. In just one day at Momentum, attendees saved 2628 single-use bottles, diverted 15.77 oz of ocean pollution plastic and 78.84 lbs of landfill waste, and saved 1156.32 lbs of emissions and 1497.96 kWh of power. As we like to say, at DocuSign, every day is Earth Day.
Momentum is coming to Sydney in September
The Australian tour date for the business acceleration event of the year is soon upon us and we can’t wait to show you how to rethink your approach to business agreements with the DocuSign Agreement Cloud as well as what is next and new at DocuSign. Register today and become part of the Momentum Sydney action on 19 September 2019.
By Michael Schwab, Director, Strategic Partner Solutions, DocuSign
Agreements are the foundation of business. From sales contracts and master services agreements to lending documents, agreements are vital to the success and longevity of any organisation. As such, the efficiency of your system of agreement can directly impact the efficacy of your business.
While many organisations have adopted eSignature solutions to accelerate agreement signing, manual processes for preparing, acting on and managing agreements still lead to lost productivity, delays and increased risk. Recent research by Forrester Consulting found that 97% of organisations experience issues when managing completed agreements.
Enterprises rely on multiple business systems to ensure seamless, end-to-end workflow, but the result is that agreements can reside in any number of repositories, even with a CLM in place. Organisations must be able to quickly find and understand what is in their agreements in order to answer questions for complex use cases at any given time. Ask yourself:
Are you able to respond to inquiries and audits in a timely manner?
Do you know the terms or non-standard commitments you negotiated a decade or two ago?
Do you know what operational risks lie within any subset of agreements?
When working with large volumes of agreements across multiple lines of business, manual search is futile, at best. To answer these questions (and others that arise), reviewers can easily spend weeks reading through contracts with little confidence that the information they are looking for will be found.
Introducing Total Search
We’ve partnered with contract discovery and analytics market leader, Seal Software to accelerate our vision to digitally transform the agreement process. Together, we are pleased to introduce Total Search powered by Seal Software. As part of The DocuSign Agreement Cloud, Total Search is transforming how organizations manage agreements by making business teams nimbler, faster and more integrated.
Total Search empowers DocuSign users to centrally search and filter across the enterprise. Regardless of agreement origin or storage location (file server, Box, SharePoint, etc.), Total Search enables business teams to quickly find information within their entire portfolio of agreements. In addition to 360° visibility across agreements, Total Search supports filtering and sorting by envelope metadata. Powerful, advanced text search lets customers to easily identify the content that’s most relevant.
Go further with AI-powered Search, Extraction, and Intelligence
If you need deeper analysis, our AI-powered offering, Intelligent Insights, is for you. Intelligent Insights powered by Seal Software has all the capabilities of Total Search with unrivaled search, extraction and reporting features. By incorporating machine learning algorithms, customers can gain insights that were otherwise inaccessible via human-driven search. Furthermore, the Intelligent Insights data visualisation and reporting engine allow users to quickly create custom dashboards that support business transformation. These game-changing features coupled with easy and rapid BI configuration, eliminate business silos and allow teams to respond to requests faster than ever before.
Make disconnected, manual processes a thing of the past with DocuSign Total Search and Intelligent Insights. As the volume of agreements continues to grow, business leaders must understand the content of their agreements and be able to answer complex questions with ease and efficiency. Total Search and Intelligent Insights enable users to do just that, by providing centralized search and greater insight into the cornerstone of business – your agreements. To learn more, visit the DocuSign product page or reach out to your account manager.
By Steve Krause, Senior Vice President, Strategy and Product Marketing, DocuSign
We’ve all become accustomed to one-click shopping, one-click ridesharing and one-click home buying. Companies like Amazon, Uber and Rocket Mortgage are rewriting the rules on speed and ease of business transactions.
It is no surprise that customers are expecting the same level of service and convenience in all aspects of their lives. Even though nobody is looking forward to filing a claim, a painful and lengthy claims process makes matters worse. As an insurer you have to delicately balance processing claims efficiently while also delivering an experience worthy of retaining your customer.
Claims experience is tied to customer satisfaction.
According to E&Y, “When the claims process breaks down, consumer satisfaction falls and insurer costs go up—that is the penalty effect of a bad claims experience. In this sense, every claim is a ‘moment of truth.’”
Filing a claim can be a very stressful and trying time for the filer—be it loss of life or home. Having an insured work through filing paperwork, proving identity or simply re-sharing basic information can aggravate filers. At a time of crisis, your customers expect empathy and convenience.
Automation can drive productivity as well as deliver higher customer satisfaction.
Paper-based contracts and claims can be slow, expensive and highly manual processes that bring challenges of data errors due to incomplete or inaccurate information capture. The bigger risk paper poses is that it opens doors to fraud and non-compliance.
The results for those organisations that do take steps in the direction of implementing automation are very rewarding. According to McKinsey, US auto insurance carriers that have provided customers with consistently best-in-class experiences have generated two to four times more growth in new business and about 30 percent higher profitability than firms with an inconsistent customer focus, in part because satisfied customers are 80 percent more likely to renew their policies than unsatisfied customers.
Source: The growth engine: Superior customer experience in insurance | Article
Considerations for a successful digital transformation
Claims digitisation and automation should not be an all-or-nothing approach. Take incremental steps towards automating one step of the claims journey at a time. Identify the most critical areas for your customer, build a proof of concept, test out the impact, then consider deploying a similar experience broadly.
Step 1: Upgrade legacy claims forms and change of beneficiary forms to a Guided FormsExperience on your portal that is intuitive and easy to follow.
Step 2: Determine how customer consent is being captured on key steps of the claims process. Are customers having to walk into an office to identify themselves or sign documents? If so, enable them to identify digitally from their mobile device anytime.
Step 3: Identify how your claims agreements and packets are being prepared today. If your employees are manually preparing agreements using data you already have in other systems, integrate with those systems, such as Guidewire, to automate agreement preparation. The result will speed up processing, eliminate errors from manual re-entry, and allow employees to spend more time helping customers and less time on paperwork.
Step 4: Assess how claims Payments will be processed. High volume but low value claims can be digitally reimbursed, saving carriers and agents time and driving efficiency.
Step 5: Determine how your organisation will keep up with compliance requirements. Ensuring you have digital audit trails will save the pain of scrambling to ensure key declarations, terms & conditions communications were met throughout the claims process.
DocuSign Agreement Cloud: Digitise every agreement and speed up claims
The DocuSign Agreement Cloud helps agencies, agents and insurers accelerate claims while staying compliant. One of the largest insurers, AIG, struggled with legacy paper-based forms, manual approvals and workflows. “Every new paper form that’s introduced adds cost and complexity to our process,” explains Eric Eisenman, Global Head Of Customer Claims Operations. “DocuSign is helping us change that by moving to a digital process that relies on digital forms, allowing us to accurately capture data in a secure way. “DocuSign,” he adds, “is also helping us reduce our risk with automated signature authentication, so we know that a document has been sent to the right person and we’re not exposing data to the wrong party. [The process] improves the customer experience, takes costs out and makes employees lives easier, so [they’re] able to service customers better and solve problems faster.”
At last count, there were more than 5,000 different forms on Australian government websites. From tax forms to pet registration and everything in between, citizens have to click on PDFs, download and print them, sign them and then scan or post back to the relevant agency.
It’s an inconvenient process for anyone having to use these services but luckily one that can be easily improved.
The good news? Government agencies can use the DocuSign Agreement Cloud to digitise end-to-end agreement processes – from simple documents like a personal tax return to more complex agreements like applying for government assisted housing. It’s also ideal for helping those with special needs to interact with forms in an easy and accessible way.
Here are three compelling reasons why DocuSign is such a great fit for the Australian Government.
1. DocuSign is hosted in local Australian data centres
DocuSign’s Australian environment is certified to the same global standards for uptime and availability that DocuSign has established in other countries. Things like ISO 27001 certification, 99.99% availability, SSAE security and privacy standards, PCI DSS compliance and bank grade security are a given.
DocuSign is also certified under the Federal Risk and Authorisation Management Program (FEDRAMP), a US government-wide program that provides a standardised approach to security assessment, authorisation and continuous monitoring for cloud products and services used by US government agencies
2. DocuSign is IRAP assessed
DocuSign is the only eSignature provider to have our service assessed under IRAP (the Information Security Registered Assessors Program). IRAP ensures that the controls set out by the Australian Signals Directorate (ASD) are adhered to, and that technology services like ours are of high quality and align to the security standards required by Federal Government.
An IRAP assessment is required as part of the Secure Cloud Strategy, as outlined by the Digital Transformation Agency (DTA), and enables government agencies to perform their own independent assessment of solutions like DocuSign to ascertain if they are fit for use with their agreements.
Government agencies now have the assurance that DocuSign has completed the due diligence to meet their security and compliance requirements; and they can use our IRAP assessment to give the green light to digitise their out-of-date agreement processes.
3. DocuSign is on the Cloud Services Panel
The Digital Transformation Agency (DTA) has appointed DocuSign to its Cloud Services Panel, which makes it easier for government agencies to procure our services. Our appointment to the Panel reinforces the hard work that DocuSign has done to build highly secure and trusted services that government agencies can use to modernise and transform citizens’ experiences.
In this age of the digital citizen, people expect the ability to complete tasks through channels that deliver speed, convenience and personalisation. It’s now up to the Australian Government to deliver. From Local Councils through to the largest Federal Government agencies, there’s a huge opportunity to turn those thousands of paper-based forms into digital agreements that people can complete with ease on any device.
The DocuSign Agreement Cloud is quick and easy to integrate with current systems. With hundreds of pre-built integrations with the most common systems already in use, deployment can be completed in hours rather than weeks.
No matter your needs, DocuSign is here to support the region and to support the government. To find out more, visit the DocuSign Government Solution page.
We’re in full swing with Momentum, our annual conference in San Francisco, where we’re unveiling our new product innovations directly to 1,500 customers, developers and partners globally.
Today, we’re excited to launch the DocuSign Quarterly Release, which includes highly requested customer features and new industry solutions. This release continues to strengthen the DocuSign Agreement Cloud, a suite of more than a dozen applications and 350 integrations covering the entire agreement process.
We’re continuing to expand our core eSignature capabilities with features you’ve been asking for. First is Conditional Recipients, where you can configure rules to automatically route envelopes to different recipients based on envelope data. For example, if a purchase order is above a certain amount, the envelope will be sent to a more senior approver than if the request were under that amount. Before Conditional Recipients, customers would have to manually enter different signers or use multiple envelopes. Now, you can automatically route envelopes to support your advanced workflows, saving time and creating a much better sender experience. (We will begin rolling out Conditional Recipients to customers in July; please contact your Account Manager if you’d like access immediately)
In certain states in Australia, sensitive agreements, such as deeds and property transfers, require a witness to sign alongside the signer. That’s why we built eWitness. With eWitness, signers can now include up to two witnesses in the DocuSign eSignature workflow and capture witness information in the Certificate of Completion. We’ve already heard great feedback from early customers, who previously had to use paper for these transactions with witnesses.
For developers, we just launched eSignature API 2.1, an updated version of our award-winning API. Developers can now use the same API we use internally, including access to features such as Bulk Send and Comments.
As you all know, not all agreements are the same. That’s why the DocuSign Agreement Cloud has industry solutions for those that require a specific set of technologies or processes. In this quarterly release, we’re making it easier for life sciences customers to adhere to Part 11 regulations. Accompanying our Part 11 Module, DocuSign Validator for Life Sciences provides automated tests to support customers’ validation of Part 11 compliance for regulated use cases. Its automated reports contain screenshots of each test, details of the specific provision tested, and the final results, significantly simplifying aspects of Part 11 compliance validation.
We hope you enjoy the new products and capabilities that this Quarterly release brings. Take a look at the Release Notes to learn about our latest capabilities under the DocuSign Agreement Cloud.
To learn more about how you can utilise our latest features and innovations to further accelerate your agreement process, join us for our product webinar: “What’s new in the DocuSign Agreement Cloud? on July 3rd.
Our “Employee Spotlight” blog series places the spotlight on DocuSign employees based in Australia who tells us about why they decided to join DocuSign, what they do here, what it’s like living and working in Australia, and more.
At DocuSign, we want employees to look back at their time here and say they did the work of their life at DocuSign. This week we sat down with Troy Green, Customer Success Architect, based in Sydney to learn more about his career.
Are you originally from the Sydney area?
I am originally from Brisbane. I lived in Melbourne for the past 10 years and relocated to Sydney for the opportunity to join DocuSign in July 2018.
What do you do at DocuSign?
I am a Customer Success Architect, I provide strategic consulting to clients across their DocuSign implementation – this includes owning and driving the success of the customers adoption; assessing, solutioning and quantifying ROI on use cases and advising on implementation best practices.
When and why did you decide to pursue a career in Customer Services?
Having rolled out DocuSign with my previous employer, I made the decision to join DocuSign as I really believe in the product and the benefits it provides customers digitising and transforming their businesses. The values of the organisation, specifically their focus on the community and environment also align with my personal values.
What excites you most about working at DocuSign?
The people, growth and opportunities that exist across the business. Also, the recent launch of the DocuSign Agreement Cloud – the product innovation and pipeline is a game changer and very exciting.
What is the best advice you can give to somebody starting a new job in your department at DocuSign?
Be open to broadening your knowledge and experience across the DocuSign Agreement Cloud. The growth of the business will provide many opportunities to grow and develop your career, whatever path you choose to take.
Why should someone consider working at DocuSign and building their career here?
We have a fun culture, with great employee benefits, a fully stocked kitchen and excellent career development opportunities.
What traits do you most admire in your colleagues at DocuSign?
Their passion, drive and collaboration. We have a great team culture, where everyone is always willing to help and support each other where they can.
What traits do you think your DocuSign colleagues most admire in you?
My can-do, positive attitude and my willingness to get involved with initiatives and projects.
What is the best project you ever worked on at DocuSign and why?
A customer in the financial services industry who have recently embarked on integrating DocuSign for all loan agreements and associated forms. This has been a very fun project to work across, as we worked with them to rationalise, streamline and simply their business processes across 60+ documents and processes.
Tell us something about the city of Sydney that you love and that others outside of Sydney might be surprised to hear or not know.
Sydney has some great hidden bars popping up throughout the city, one of these bars I recently went to is Door Knock hidden far below the hustle and bustle of Sydney’s CBD, an as the name suggests you need to knock three times to enter.
If you were not working at DocuSign and could do anything in the world, what would you be doing/do next?
I have always wanted to be a Commercial Pilot, one of these days I hope to complete my pilots license.
If you want to do join DocuSign where you can do the work of your life, visit our careers page.