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I had an experience this week that I made note to share with you. After the communication in question, and based on emails from my readers, I know that many of you have been in the same situation. Here’s What Happened I responded to an email that had several comments, that, based on knowing this […]

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New Business Email Etiquette Tips & Info List Starting today, I am cleaning my email list. It is literally well over a decade old and will be retired in the weeks ahead. So I’m starting a new fresh list which will allow me to be able to communicate with and cater to those folks who […]

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You start a conversation, Cc: a group of folks and click Send. Next thing you know everyone is replying, some are Replying to All and others do not reply at all — or so it appears. How do you know who received what and from whom? All of this is in your control to control […]

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Common sense dictates that not using profanity and terms that may be seen as possibly offensive is wise. Even more so in today’s online environment. You have to be extremely careful that you do not use terms that may be misconstrued by someone, somewhere, out there. It may even be someone you don’t know who […]

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Having several websites, I receive inquiries daily. Some clearly do not seem to be from a business professional. But it turns out they are. Or they think they are? These are folks asking questions or looking for my professional assistance. I can’t help but wonder how successful their business is, or has the potential to […]

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You make a new contact and start sending arbitrary email attachments. You mean well — you want them to have all your information. However, in a business environment to do this without notice could be viewed as inconsiderate. Why you ask? To start attaching any file or collection of files to an email and clicking […]

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A site visitor writes: What is the proper etiquette for an address block in an email? My boss is rather electronically illiterate and would like all letters sent by email to have a formal address block at the top. My coworkers and I feel this wastes space and looks strange. You and your coworkers are […]

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As far as stating you expect a response, not necessarily. When someone takes the time to e-mail another, common courtesy dictates that you respond on a timely basis.

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By not having your employees all on the same page will cause lost opportunity, misunderstandings and a perception of your company that I don't think you will be proud of. I see it happen everyday -- and it isn't pretty...

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The Short Answer… As long as you need to communicate clearly and succinctly. For most this is only a couple of paragraphs. The Longer Answer… Many times picking up the phone and discussing the issues at hand is much more efficient and effective than typing endless commentary that may not get to the heart of […]

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