In practice communications tools are an essential factor in helping manage vector-borne diseases in veterinary practice, debated an expert panel at the 13th CVBD® World Forum.
During the two-day forum, held in Windsor UK, low pet owner knowledge and poor adherence to regular preventative treatment for harmful vectors was identified as an important barrier to managing the global vector-borne disease burden.
With the role of the veterinarian being so important in overcoming this resistance, the forum argued that many vets may benefit from better communications tools to help facilitate more effective discussions regarding regular parasite prophylaxis with clients.
Driving the discussion within the forum was veterinarian Roeland Wessels, author of a published guide to communication strategies in veterinary practice.
“We were trained as veterinarians to be the engineer of the animal body, but not necessarily in how to communicate effectively with pet owners,” Roeland explained. “As dogs and cats play a hugely beneficial role throughout our lives we should support the pet owner to provide their beloved pet the best levels of protection to ensure a happy and healthy life, especially with regards to preventative medicine and the prevention of vector-borne diseases”.
Specifically regarding vecor-borne disease prevention, veterinarians are encouraged to engage in dialogues with their clients on tailor-made strategies to better the wellness of their pet, rather than viewing parasiticide recommendation as a commercial obligation.
Asking open questions and employing active listening techniques were suggested by Roeland as useful tools to help veterinarians begin to facilitate this discussion more effectively and achieve a better understanding of clients' needs and barriers.
"Bayer is focused on ensuring the outputs of the CVBD® World Forum are meaningful for veterinarians in practical terms”, said Dr. Markus Edingloh, Head of Global Veterinary Scientific Affairs at Bayer Animal Health. “We will continue to support veterinarians with the resources to communicate with pet owners the importance of parasiticide products that reduce the risk of disease transmission, such as Seresto® and Advantix®.”
As part of the CVBD awareness campaign ‘It Only Takes One’, Bayer has developed a range of resources to help veterinarians communicate the risk of CVBDs to owners. These are available at www.CVBD.org
Veterinary CPD specialist Improve International has introduced two new one-day courses for veterinary surgeons with an interest in cardiac medicine. They will be led by Dr Luca Ferasin DVM PhD Cert VC PGCert (HE) Dip ECVIM-CA (Cardiology) MRCVS, a European and RCVS Recognised Specialist in Veterinary Cardiology.
A Practical Approach to Diagnosis and Management of Cardiac Arrhythmias will support delegates in developing an analytical approach to electrocardiogram (ECG) trace interpretation and help them to identify bradycardias, narrow and wide complex tachycardias and to select appropriate management options. The course takes place on Thursday 20 September 2018.
Cardiac Emergencies in Small Animal Practice will equip delegates to select the latest techniques to diagnose and manage commonly presented cardiac emergencies. They will learn the theory and practical application of point-of-care ultrasonographic techniques for diagnosis of pleural effusion, pulmonary oedema, pericardial effusion and ascites. They will also develop Centesis techniques and improve their knowledge of Acute Heart Failure. The course takes place on Friday 21 September 2018.
Improve International is one of the UK’s leading veterinary training companies with a 20-year track record in providing structured continuing professional development (CPD) to veterinary professionals.
Commenting on the launch of the new cardiac courses, Improve’s Mrs Juliet Pope said: “Emergency cardiac care is an area of growing importance to first opinion practitioners. These two courses have been carefully designed to provide a comprehensive overview of the latest techniques and management approaches which delegates will be able to utilise immediately in practice.”
Part of Benchmark Holdings Plc and based in Swindon, Improve International provides high quality CPD in a range of formats for veterinary surgeons, veterinary nurses, receptionists and practice managers to help them to develop their skills and knowledge, using a combination of review lectures, case-based discussion and where, applicable, hands-on practical sessions.
Andrew Draper BVMS MRCVS, head Vet at the Nottingham based Oak House Veterinary Centre, is one of the ‘dozen diabetes dads’ taking up the challenge of a cycle ride from London to Paris to raise funds for research aimed at finding a cure for Type 1 Diabetes.
Andrew is cycling from JDRF head office Islington, London on 24th May and hopes to arrive some 340km and 4 days later in Paris. The first 2 days of the challenge will offer the toughest, cycling of 108km each day, with a more leisurely 55km on day 3, and a 45km roll into Paris on the last day.
Andrew’s 15yr old son Jack was diagnosed with Type 1 diabetes completely out of the blue, just after his eighth birthday. ‘Over the last 8 years Jack has dealt with his condition, bravely and with great humour’ said Andrew ‘to date there is no cure for Jack and other children that have to deal with type 1 diabetes on a daily basis and for the rest of their lives. I have joined the cycle challenge to raise funds for JDRF to contribute to their ongoing research into a cure for type 1 diabetes; any donations would be greatly appreciated!’
Over the last 5 years Andrew has also undertaken a coast to coast and London Night rider cycle to help raise funds for JDRF, an organisationthat funds type 1 diabetes research and whose global programme funds more than 500 active research projects around the world and supports more than 70 clinical trials at any one time. Internationally JDRF has funded £1.43 billion research to date and last year spent almost £72 million on research globally.
Simplyhealth Professionals, the UK’s leading provider of preventive health plans for cats, dogs, rabbits and horses, has recruited Paul Cuglietta to be Head of Vets Customer Services. Paul will be looking for ways to both develop the existing customer service function and improve customer experience more generally.
Despite having been in the new role for just a few short weeks, Paul has already been able to improve call waiting times in May to an average of just over 3 minutes, during the busiest time of the year. He says a focus on being agile, responsive and innovative will ensure that Simplyhealth Professionals continues to develop best in class service during a period of significant growth.
Having gained experience on the dental side of the business, Paul says he was amazed at the rapid pace of change he sees in the veterinary sector, “We’re looking at products and services that will help practices evolve and keep pace with the growing number of clients using pet health plans. Tools that help businesses improve and provide scope for individuals to flourish, rather than get caught up in day to day administration, are essential.”
Paul’s previous experience included working for software provider SAGE and at a training and development consultancy that offered psychometric testing, which has allowed him to see the impact of investing in both people and processes. As a result, his future focus will be not just on improving service levels but also in developing new ways to deliver outstanding service to veterinary practices and their clients.
Every year Vetsure invite Principals, Practice Managers, Head Nurses and other key decision makers to join them at their regular ‘Think Tank’ events. Vetsure represent a network of veterinary practices who understand that future growth is entirely dependent on collaboration and innovative thinking.
Doug Alexander, Owner of AlphaPet said: “Think Tank has become a critically important event for me to attend as a practice owner.”
The 2 day conference took place at The Abbey Hotel (Redditch) on the 9thand 10thMay 2018. The event was hosted by Ashley Gray and this years’ particularly inspirational guest speaker, behavioural psychologist and business growth consultant; Andy Edwards.
Across the 2 days, Andy Edwards had participants captivated as he explored the link between leadership and customer delight – and how to identify the problem areas. Using an accessible psychometric model of human behaviour, Andy helped Vetsure members identify their leadership (and personality) type. He took participant understanding of themselves and others to a whole new level, helping to develop, motivate and inspire their team.
Vetsure’s founder and veterinary surgeon, Ashley Gray, says “Year on year the event is hugely anticipated and Think Tank 12 was no exception. There is always an immense feeling of unity and community at Think Tank and it rejuvenates my excitement for the future plans of Vetsure and the veterinary industry as a whole.”
Vetsure took the opportunity to update their members with an array of added services available to their veterinary practices. For example, it’s been exactly a year since they first launched their ‘Graduate Friendly Practice’ Scheme (a direct result of previous Think Tank events) of which they now have 91 practices actively participating. Participants who had completed the scheme we awarded trophies to display in practice. Vetsure also announced the launch of ‘Vetsure Select’. Vetsure Select is a spinoff of Think Tank which provides comprehensive and ongoing training and mentoring to a select group of leaders within our network.
The International Society of Feline Medicine (ISFM) has opened registration for its Asia-Pacific Feline Congress, which is taking place in the Malaysian capital city of Kuala Lumpur this November. Being run in partnership with the Centre for Veterinary Education at the University of Sydney (CVE), and with the backing of founding sponsor IDEXX, this year’s event is running over a long weekend, from 2–4 November.
Following on from the success of last year’s ISFM Asia-Pacific Feline Congress which attracted close to 400 delegates, ISFM and CVE are keen to offer an even better event for 2018. With a focus on just two key topics: Feline Emergency and Critical Care; and Feline Neurology, the programme will offer high level CPD aimed at the advanced practitioner. Duana McBride, Lecturer in Emergency and Critical Care at the Royal Veterinary College in the UK and Trudi McAlees, an experienced lecturer currently working at anemergency and critical care centre in Auckland, New Zealand, will lead on feline emergency and critical care; whilst Patrick Kenny, who practices and teaches veterinary neurology and neurosurgery at the Small Animal Specialist Hospital, in Sydney and Mark Lowrie, Specialist Neurologist and Clinical Director at Dovecote Veterinary Hospital in the UK, will tackle a range of neurology topics.
The venue for the Congress is the stylish Hilton Kuala Lumpur, which offers a magnificent event space and is situated in the heart of the vibrant KL Sentral area. Extremely accessible, the hotel is just 28 minutes from KLIA/ KLIA2 airports via high-speed train.
Kuala Lumpur itself boasts gleaming skyscrapers, colonial architecture, a myriad of natural attractions and wonderful local hospitality. It is especially well-known for being home to the world’s tallest twin skyscrapers, the Petronas Twin Towers, Petaling Street flea market, and Batu Caves, which are over 400 million years old.
Delegates will have the opportunity to explore all the city has to offer, with an early finish scheduled into the programme for the Saturday afternoon.
ISFM is offering an early bird rate until 29thJune with prices starting from just £250 and has secured a reduced accommodation rate with the Hilton Kuala Lumpur. To find out more and to make a booking, go to https://icatcare.org/asia-pacific-congress.
VET Festival, in partnership with Centaur Services, is proud to have sustainability at the heart of the event, supporting the long term goal for all CPD events to be more environmentally sustainable.
This year organisers Fitz All Media have backed a number of environmentally conscious initiatives and are proud to be supporting the Learning Without Landfill campaign and will sign their pledge at the event.
Initiatives include minimising plastics by having a no drinking straw policy, using recycling bins throughout the event and encouraging all delegates to attend with a refillable water bottle. Delegates are also encouraged to think about consumable energy and switch off devices during the day where possible along with recycling both badges and lanyards for future events. The organisers have also used food suppliers with a commitment to ethically sourcing and the food served throughout the event promotes good health, uses organic produce certified by the soil association and products are supplied in reusable packaging.
Learning Without Landfill is a campaign started by two vet nurses keen to see a reduction in the waste we see at large CPD events and VET Festival has committed to sign their pledge at the event this year.
Jane Davidson commented “We are pleased to support VET Festival and share their environmental ethos – a truly inspirational event where there are NO single use plastics and every factor has been planned to have the least impact on the environment. We cannot care for our patients and ourselves if we do not care for the environment”
Mars Horsecare, owner of brands such as SPILLERS® & WINERGY®, has been ranked as the 8th ‘Best Large Workplaces’ in the UK by the Great Place to Work Institute for 2018.
It’s the third year in a row that Mars UK has been named in the Great Places to Work rankings, having been awarded 10th place last year and 13th place in 2016. The ranking is based on the results of an employee survey as well as a culture audit that highlights people programmes, processes and culture.
The results indicated that Mars Horsecare Associates were particularly proud of the work undertaken in the areas of corporate social responsibility, diversity and organisational image.
With substantial headquarters just outside Milton Keynes, Mars Horsecare offers its associates benefits such as extensive engagement programmes, make a difference initiatives, dog-friendly offices and a discount store for Mars products.
Luke Saunders, SPILLERS® & WINERGY Brand Manager said: “We are all very proud of our consistently high ranking. Mars invests in each and every one of its Associates to inspire, empower and engage us to be the best we can be. We produce great teams, enabling us to deliver the best products but our biggest vote of thanks has to go to all the horses we serve, who enrich and enhance our lives every day.”
To find out more about Mars Horsecare and the SPILLERS® & WINERGY® brands, call 01908 226626 or visit www.spillers-feeds.com.
Located in Stowmarket, Suffolk, this is the centre of our first opinion farm, equine and small animal practice as well as a centre for small animal referrals.
We are a long established practice, with purpose-built modern premises and an extensive range of diagnostic equipment, facilities, stabling and a fully trained and experienced veterinary nursing and management team.
This position is suitable for new and recent graduates.
An attractive salary package, supported on-going professional development and a flexible rota are provided.
If you would like to apply, please send your CV and covering letter to Lynn Smith, Practice Manager, 54 Bury Road, Stowmarket, IP14 1JF or via email email@example.com www.stowevets.co.uk
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