Loading...

Follow Trooya Blog on Feedspot

Continue with Google
Continue with Facebook
or

Valid

It almost goes without saying loud how consumers are living against the backdrop of a digital landscape. Look around. Isn’t that obvious how marketers are filling in the blank spaces with loads of ads, write-ups, blogs, newsletters and host of other stuff? That brings us to the point where social media Listening is constantly being Read More...

The post Social Media listening as a customer service tool and why brands can’t seem to ignore appeared first on Trooya Blog.

Read Full Article
  • Show original
  • .
  • Share
  • .
  • Favorite
  • .
  • Email
  • .
  • Add Tags 

Gone are those days when people were willing to hold on the telephone line to speak to the customer service team or wait for days to have their concerns addressed through emails. Today, customers expect a quick response to their problems and queries. With the advent of social media and review websites, customers are empowered Read More...

The post How Are Chatbots Changing Customer Service appeared first on Trooya Blog.

Read Full Article
  • Show original
  • .
  • Share
  • .
  • Favorite
  • .
  • Email
  • .
  • Add Tags 

Editor’s note: In our previous blog, we discussed why it’s important for brands to know the art of apologising and what they should learn from companies like Netflix and Jet blue airways. Continuing with the second part of the same topic, we will discuss how brands must apologise in the right way. Humour is a Read More...

The post How to Apologise in the Right Way on Social Media appeared first on Trooya Blog.

Read Full Article
  • Show original
  • .
  • Share
  • .
  • Favorite
  • .
  • Email
  • .
  • Add Tags 

Saying sorry is simple. However, brands do not like to own up to their mistake and end up playing a blame game or giving an explanation that might not necessarily address the concern of the customers. That is exactly what happened with the passengers who flew in Jet Airways Mumbai-Jaipur flight in September. The flight Read More...

The post 4 lessons that brands must learn from the Jet Airways fiasco appeared first on Trooya Blog.

Read Full Article
  • Show original
  • .
  • Share
  • .
  • Favorite
  • .
  • Email
  • .
  • Add Tags 

It’s festival time and understandably, the two e-commerce websites, Amazon and Flipkart did everything to make us open our wallets and shop. Both the e-commerce giants raked in over 15,000 crores together during their five days festive season[i]. However, the festive sale turned out to be a dampener for many customers. Few customers received a Read More...

The post 3 Response Management Lessons that You Must Learn From Amazon and Flipkart appeared first on Trooya Blog.

Read Full Article
  • Show original
  • .
  • Share
  • .
  • Favorite
  • .
  • Email
  • .
  • Add Tags 

YouTube has been a huge source of entertainment and information for everyone since it began its journey in the year 2005. In fact, it is the second most visited website on the internet as it processes more than 3 billion searches in a month! So, when it went down for an hour last week due Read More...

The post 4 takeaways from the hilarious tweets of Philadelphia police appeared first on Trooya Blog.

Read Full Article
  • Show original
  • .
  • Share
  • .
  • Favorite
  • .
  • Email
  • .
  • Add Tags 

Spam calls are unavoidable. We at least get it once, if not multiple times a day. A solution to this problem is an app like Truecaller, that lets you identify whether a call might be spam, based on reports by other app users. Truecaller, in particular, has an interesting feature for numbers to be tagged Read More...

The post How HDFC Bank and Truecaller deal with a spam complaint on Twitter. appeared first on Trooya Blog.

Read Full Article
  • Show original
  • .
  • Share
  • .
  • Favorite
  • .
  • Email
  • .
  • Add Tags 

Every post on the internet has an underlying sentiment to it. Tracking your brand’s sentiment and maintaining it at respectable levels is an essential part of a digital strategy. However, all of this begins with identifying the sentiment of a post. To make it more convenient for you to track sentiment while running a successful Read More...

The post Trooya now automatically identifies sentiment. appeared first on Trooya Blog.

Read Full Article
  • Show original
  • .
  • Share
  • .
  • Favorite
  • .
  • Email
  • .
  • Add Tags 

‘Sacred Games’ is one of Netflix’s new web series targeting the Indian audience. And the response has been phenomenal. Indians all over the internet can’t stop raving about the show! So it’s a no brainer for the people at Netflix to promote the show and keep the hype going. They took to Twitter to do Read More...

The post How Netflix India upped its Twitter game for Sacred Games. appeared first on Trooya Blog.

Read Full Article
  • Show original
  • .
  • Share
  • .
  • Favorite
  • .
  • Email
  • .
  • Add Tags 
Trooya Blog by Team Trooya - 7M ago

Memes are now just a click away on Trooya. Yes, Trooya now supports memes! Our customers now have the ability to add GIFs and memes to responses directly through Trooya. But what made us spend our thought, time and effort into this feature? It’s simple. Memes are the present and the future of response management Read More...

The post Such Memes. Much Trooya. Wow. appeared first on Trooya Blog.

Read Full Article

Read for later

Articles marked as Favorite are saved for later viewing.
close
  • Show original
  • .
  • Share
  • .
  • Favorite
  • .
  • Email
  • .
  • Add Tags 

Separate tags by commas
To access this feature, please upgrade your account.
Start your free month
Free Preview