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Don’t be tight on your licenses, it could be the reason why you are losing customers today. This ticket looked quite fishy, so we decided to investigate it a little. So, what do you say? Shall we dig deeper? It all started really fast, a first reply in less than 60 sec. The agent seems quite engaged by changing the ... Read More

The post This company almost lost a customer and have no idea why. We investigated it and made sure that it doesn't happen to you! Check how appeared first on Ticketbird - We save the word.

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Don’t be tight on your licenses, it could be the reason why you are losing customers today. This ticket looked quite fishy, so we decided to investigate it a little. So, what do you say? Shall we dig deeper? It all started really fast, a first reply in less than 60 sec. The agent seems quite engaged by changing the ... Read More

The post This company almost lost a customer and have no idea why. We investigated it and made sure that it doesn't happen to you! Check how appeared first on Ticketbird - We save the word.

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“Alexa, the sales assistant was not nice to me today. I regret buying that product even though it’s probably the best thing I have ever bought.”  This situation is so common, it sometimes feels like everybody have a story like this to share. In this setting there are actually two main problems. Even though in general it seems like the ... Read More

The post Customer Experience and User Experience – Trust me, there is a difference. appeared first on Ticketbird - We save the word.

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There are already many weird words in Silicon Valley but we felt one important word was missing. After living together AND working together, every day for more than one week. We needed to adopt some new tricks for better communication. New word needed = Suquestion – It’s when you already know the answer, but you pretend that you have a “suggestion”. ... Read More

The post Birds in the Valley: Part 2 – The journey continues appeared first on Ticketbird - We save the word.

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The adventure before the adventure. Hi, and welcome to our travel blog! Maybe you have heard about Ticketbird’s trip to Silicon Valley before. Or maybe not. We have been selected as one of twelve Nordic startups to be a part of the TINC program (read more about TINC here). The TINC program starts tomorrow, October 16, and we will, of ... Read More

The post Birds in the Valley: Ticketbird Travel Blog – part 1 appeared first on Ticketbird - We save the word.

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There are the fun questions, and there are the uninspiring questions. Let’s have fun and start with the uninspiring ones. As a customer, I sometimes need to ask questions to different companies. But I don’t want to do it. I feel forced to do it. Why do I feel forced? Because of earlier bad experiences? Or is it because I ... Read More

The post Do you get tired of answering simple questions? appeared first on Ticketbird - We save the word.

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Ticketbird flew out to Tokyo to check out the startup scene! This is what we learned about Japan’s culture. Tokyo’s startup scene My personal experience and opinion is that the startup scene is changing. Earlier it was very difficult for young entrepreneurs to start a business and gain confidence and trust from outsiders. But now it seems that good things ... Read More

The post Ticketbird in Tokyo appeared first on Ticketbird - We save the word.

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A week in Tokyo that touched us in many ways. Read about Japanese customer service. Absolutely magical. A number of absolutely wonderful experiences! What is customer experience? Customer experience, or CX, is all contacts the customer has, both with staff, services, software, hardware, newsletters, confirmation emails. The overall experience over time creates the final experience. For companies, nothing is not ... Read More

The post Customer support in Japan. A really inspiring experience appeared first on Ticketbird - We save the word.

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How does a professional customer service company work? How do you build a great customer support from scratch? I was asking myself how to outsource the customer support. And to find out I got in touch with a professional phone service company and made an interview. About Wecall Employees: 25 Average age: 39 år Members of ”Kontakta”. A society for ... Read More

The post How does a professional customer service company work? An interview. appeared first on Ticketbird - We save the word.

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How to use chatbots to convert more Can you tell the difference between a conversational bot and a bot using NLP or machine learning? Here are two examples of different behaviors from a bot: Bot 1 chat “What time is it?” -It’s 12:00 “What is the local time?” -It’s 12:00 “Time in Europe” -Europe is a continent. It has 5 ... Read More

The post 5 reasons why you should consider chatbots now appeared first on Ticketbird - We save the word.

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