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Jun 10, 15:39 EDT
Resolved - This incident has been resolved.

Jun 10, 14:23 EDT
Monitoring - A fix has been implemented and we are monitoring the results.

Jun 10, 14:23 EDT
Update - We are continuing to investigate this issue.

Jun 10, 14:01 EDT
Update - Wistia application may be slow for some users and uploads may fail. We have traced the problem to a stats feature and are continuing to investigate this issue.

Jun 10, 13:55 EDT
Update - Wistia application may be slow for some users. We have traced the problem to a stats feature and are continuing to investigate this issue.

Jun 10, 13:55 EDT
Update - We are continuing to investigate this issue.

Jun 10, 13:54 EDT
Investigating - We are currently investigating this issue.

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Jun 6, 10:01 EDT
Resolved - This incident has been resolved.

Jun 6, 09:27 EDT
Monitoring - A fix has been implemented and we are monitoring the results.

Jun 6, 09:03 EDT
Investigating - We are currently investigating this issue.

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Jun 5, 16:55 EDT
Resolved - This incident has been resolved.

Jun 5, 16:46 EDT
Monitoring - A fix has been implemented and we are monitoring the results.

Jun 5, 16:34 EDT
Identified - We have identified some issues with delays in updates propagating with regards to replaced videos. A fix is being rolled out.

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May 21, 15:09 EDT
Resolved - This incident has been resolved. We have reprocessed all newly uploaded content that failed to be processed during the incident. Transcript orders that were placed during the incident may take longer than normal to fulfill.

May 21, 14:20 EDT
Monitoring - A fix has been implemented and we are monitoring the results.

May 21, 13:47 EDT
Identified - The issue has been identified and a fix is being implemented.

May 21, 13:19 EDT
Investigating - We are investigating reports of the Wistia application being unavailable. Uncached video embeds and API traffic may also be affected.

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May 3, 11:03 EDT
Resolved - This incident has been resolved.

May 3, 09:16 EDT
Monitoring - A fix has been implemented and we are monitoring the results.

May 3, 08:53 EDT
Investigating - We are currently investigating this issue.

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Apr 24, 10:59 EDT
Resolved - This incident has been resolved.

Apr 24, 10:16 EDT
Monitoring - A fix has been implemented and stats pages should now be available. We will continue monitoring.

Apr 24, 09:32 EDT
Investigating - We have reports that stats pages are unaccessible right now. We are investigating and will update when we have more information.

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Apr 22, 15:32 EDT
Resolved - This incident has been resolved.

Apr 22, 14:54 EDT
Monitoring - A fix has been implemented and embeds should no longer be returning an error. We will continue to monitor.

Apr 22, 14:51 EDT
Investigating - We are currently investigating reports that media embed urls that have not been accessed recently may be responding with an error. We are deploying a fix and will update as soon as we have more information.

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Mar 22, 16:55 EDT
Resolved - This incident has been resolved.

Mar 22, 15:54 EDT
Monitoring - A fix has been implemented for this issue. We have also increased our async job processing capacity to work through the backlog.

Mar 22, 15:17 EDT
Identified - Jobs that process in the background such as search indexing, updating embeds after they're saved in Customize, and sending emails from the app may be delayed longer than usual. The issue has been identified, and we are working to resolve it.

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Mar 13, 14:00 EDT
Identified - Some Facebook API requests are failing unexpectedly, and this may affect Wistia integrations. Please see Facebook's status page for updates: https://developers.facebook.com/status/dashboard/

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Feb 25, 12:48 EST
Monitoring - A fix has been implemented, and we are monitoring the results.

Feb 25, 12:45 EST
Identified - The issue has been identified and a fix is being implemented.

Feb 25, 12:28 EST
Investigating - Uploads are stalling at 80% for some Soapbox customers. We are currently investigating the issue.

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