The International Organisation for Standardisation (ISO) has developed a wide range of standards and certifications that are used to ensure consistency in several different management and manufacturing processes. Businesses often seek ISO certification in order to standardise best-practice management systems and ensure quality manufacturing processes are followed.
Common types of ISO certification
ISO-certified quality management systems help to improve your business by ensuring your processes and operations follow best-practice standards. The result is not only consistent, high-quality products and services, but quality management also encourages risk-based thinking to help protect your business from threats.
Whether you need to fulfil compliance obligations or just want to minimise your carbon footprint, ISO-certified environmental management will significantly boost your green credentials. It also helps you to plan to avoid environmental risks and liability to keep your organisation as eco-friendly as possible.
ISO safety certification is a must for businesses working in the construction, civil or manufacturing industries. ISO safety management is vital if you’re seeking new export markets for your products, or if you’re looking to streamline your business processes.
What are the benefits of ISO certification?
ISO certification offers far-reaching benefits that will both improve how your business is run internally, and how your customers and clients perceive your brand in the market.
Productivity is the key word here. Generally speaking, ISO certification requires you to implement best-practice management systems that will help to eliminate waste, reduce risk and maximise productivity throughout all your business processes. That often results in a reduction in overhead costs while increasing output and efficiency.
Standardising your processes as part of an ISO certification also makes staff performance management and employee training and onboarding much more effective. Putting formal processes in place often provides data-based metrics you can use to measure staff performance. And documenting your processes is helpful for creating clear training protocols, managing risk and tracking how your business is performing against your organisational goals.
ISO certification is all about creating formalised processes that will ensure consistency and quality in your goods and services. This helps to build trust with your customers and clients, and can give you a powerful competitive advantage over competing businesses that are not ISO certified. Customers and clients will see you as a best-practice business that is committed to industry-leading management and manufacturing while minimising your environmental impact and following responsible risk management, safety and energy usage policies.
ISO certification may also open new markets to your business. For example, government tenders often require relevant ISO certifications, and exporting your products overseas can also be much easier if you adhere to internationally-recognised ISO standards.
Ready to learn more about ISO certification and how it can benefit your business? Contact the ISO experts at QMS Certification Services to get started.
Workplace related injuries are costing Australian businesses up to millions of dollars each year. AS/NZS 4801 or ISO 45001 accredited businesses follow safe practices and reduce the risk of workplace health and safety disasters.
The most commonly known and accepted Australian safe work certification is AS/NZS 4801. However, the international standard, ISO 45001 is quickly gaining popularity and is becoming accepted worldwide.
We’ll cover the following points about the differences between the two certifications:
What is AS/NZS 4801 and does your business need it?
What is ISO 45001 and does your business need to comply?
What are the main differences between AS/NZS 4801 and ISO 45001?
Let’s begin with a well-known certification for Australian businesses, AS/NZS 4801.
What is AS/NZS 4801 and does your business you need it?
Workplace safety is non-negotiable, no matter what industry you’re in. Not complying with the existing WHS laws can result in thousands of dollars in litigation costs, a drain on resources and a damaged brand reputation.
AS/NZS 4801 (Occupational health and safety management systems) is a common certification used by Australian business. This certification ensures businesses comply with WHS laws and create a safe workplace for their employees and stakeholders.
A reduction in workplace accidents and injuries – Employees are responsible to carry out safety procedures while working.
More business opportunities – Employees know you value their safety and will be more open to business opportunities and change.
Suppliers and manufacturers are covered – Third parties can use your certification to ensure the safety of their own staff while working in your business.
If you have an Australian business then you should look towards becoming certified. We’ll explain further below.
What is ISO 45001 and does your business need it?
ISO 45001 means occupational health and safety management systems. In simple terms, it’s the new international standard for holding organisations and individuals responsible for safe work systems across global supply chains. The new legislation will provide a framework to reduce the number of work-related injuries.
If your business operates internationally under OHSAS 18001, your existing certification body will send you information about the migration. If you haven’t received a letter yet, we recommend beginning the process soon, because you will need to undergo audits before receiving the new certification.
If you only perform work within Australia but would like to become ISO 45001 certified, you’ll need to reach out to a qualified auditor such as QMS to become certified.
After you sign a three-year certification contract with an auditor, you will need to undergo audits to ensure your business complies with standards. Here are the three steps you are required to complete to become ISO 45001 certified:
Gap-analysis – How does your existing system align with the new standard? Are there any processes or systems that need to be added? Integrate – This is your opportunity to refine processes and integrate them into your management system to ensure you comply with ISO 14001 standards. Educate – Educate your workers on the new health and safety procedures.
Why go through the lengthy ISO 45001 accreditation process if you’re an Australia-based business? There are major benefits found in the ISO 45001 legislation. Complying with these changes will ensure maximum safety of employees. Here are the most important differences that make the ISO 45001 accreditation worthwhile for Australian businesses:
Senior management is now responsible for the 13 responsibilities previously allocated to the Management Representative in the AS/NZS 4801 certification.
Businesses will need to include documented procedures for topics such as hazard management and training.
Organisations need to make additional commitments in their health and safety policy. One of the changes includes a commitment to eliminating all hazards and reducing OH&S risks.
Organisations need to identify risks and opportunities related to the making, operating and maintaining the management system.
Businesses are responsible for extending workplace health and safety procedures for contractors and other parties.
Start the ISO 45001 accreditation process today
You should start getting ISO 45001 certified today, whether you operate across Australia or globally.
Want the 2 second summary of who these certifications apply to?
AS/NZ 4801 will remain as a standard and relevant for many Australian businesses
ISO 45001 will become another standard becomes more widely accepted
If you only operate Australia-wide, you can still look at becoming ISO 45001 certified to ensure your workplace covers the new important safety processes listed above.
Australian organisations are feeling increased pressure to improve their environmental performance. Environmental lobbyists and climate change are factors leading the push and demand for safer, more eco-friendly processes in the workplace.
As a result, Governments are creating more environmental regulations and businesses are implementing environmental management systems.
ISO 14001 is an internationally-recognised environmental management system standard adopted by organisations all over Australia. The ISO 14001 certification provides assurance to company management, employees and external stakeholders that the organisation’s environmental impact is being measured and reduced. The assessment covers off the applicable legal requirements of the organisation’s activities. We’ll cover two important aspects of ISO 14001 that all business owners should be aware of:
Why companies are getting ISO 14001 certification
Two ways ISO 14001 will improve your company’s environmental performance:
We’ll also cover how QMS can help your business begin its journey to becoming ISO 14001 certified.
Before we can commence on a mission to improve environmental performance, it is essential to understand the foundations of ISO 1400.
What is ISO 14001?
ISO 14001 is optional for all Australian business, regardless of type, size or nature. The certification helps organisations consider the environmental impacts its products, services or activities have on the natural environment.
Businesses can choose to apply the standard in whole or as part of a systematic approach to improve environmental management within the business. However, a business will not conform to ISO 14001 unless all of the requirements are met and incorporated into the organisation’s environmental management system.
Today, organisations are becoming ISO 14001 certified to gain a competitive advantage by showing consumers the business is mitigating environmental impact. Let’s look at ways organisations are gaining a competitive advantage from becoming ISO 14001 certified.
The reasons why companies are getting ISO 14001 certified
Complying with ISO 14001 standards allows businesses to mitigate environmental impact from operational activities, fulfil related compliance obligations and achieve environmental objectives.
Control of environmental aspects and impacts of the organisation
Positive brand image of the business
Compliance with applicable legal requirements
Technological resources such as the world wide web eases knowledge sharing and empowers consumers with the information and motivation to choose businesses who are environmentally-friendly.
If your business isn’t focusing on better environmental practices then you could be at risk of losing valuable customers. ISO 14001 ensures your company complies with environmental performance laws and standards. The next section focuses on how becoming certified can boost your business’s environmental performance.
Two ways ISO 14001 will improve your company’s environmental performance
Becoming ISO 14001 certified takes time money and resources. As the majority of management decisions are based on an assessment of cost/benefit, it’s important to understand what value this certification will hold.
ISO 14001 certification is beneficial for your business for two main reasons:
Environmental legislation – Does your business comply with all the environmental standards? Before becoming certified, your business will learn all the laws applicable to your industry and take actions to ensure compliance. By understanding and putting processes in place to comply with legislation you reduce the risk of fines and lawsuits.
Environmental controls – The ISO 14001 certification conveys companies need to implement operational controls to ensure compliance. Thus, creating an effective environmental management system. Examples of operations controls in businesses include; processes and controls for discharging liquids, gaseous effluents, waste and recyclable management.
An ISO 14001 certification can save your business from a potential lawsuit, or heavy government penalties. Here’s how to start the certification process.
QMS can get you ISO 14001 certified
QMS offers training to help you understand exactly what is required from your business to become certified. Our team of professional and experienced auditors can assess your current management system and identify any areas for improvement. Once your business is ready to start the certification process, our team will provide the auditing services.
Improving environmental performance is best achieved through the implementation of an ISO 14001 management system.
Implementing an effective and compliant environmental management system ensures your business acts on the commitment in a sustainable and systematic fashion.
Businesses complying with ISO 14001 reduce the risk of not complying with environmental laws. The certification also helps create a positive brand image both in the eyes of the consumers and stakeholders.
ISO 14001 is an opportunity for all businesses. Begin your certification journey today,
Contact QMS to get your business become ISO 14001 certified. Catering for all Australian businesses, including in Sydney, Melbourne, Newcastle & Brisbane
QMS are proud to announce the opening of our first North American office. The office is based in Miami, Florida and can deliver auditing and certification services across the country.
We will be offering services to all clients looking to expand to the North American market, as well as businesses already operating within North America. QMS already has operations in 15 countries and are servicing clients in over 30, and the launch in North America has been long awaited. With this continued growth, we will continue to provide the same fantastic levels of service and pricing transparency as we do in Australia.
QMS will be able to offer North American clients auditing and certification services for the following services:
To the untrained eye, management systems can look like a huge, micro-managing waste of time.
This is simply not true.
Management systems can work for all types of businesses, from a micro-business through to international corporations. A successful management system is largely dependent on management and training, so if your organisation has the resources available, there’s no excuse.
Management systems have a significant impact on the businesses who choose to implement and adhere to them. These systems can improve the staff morale and productivity, reduce costs and wastage, and help a business to expand without experiencing significant growing pains.
Your staff morale is higher as a result of implementing a management system
Staff morale is incredibly important to businesses of all shapes and sizes, there’s no denying that. However, an SME relies more heavily on the small number of staff they have. This puts additional pressure to keep staff happy and satisfied at work in order to reduce turnover and profit-eating training time.
Management systems help create an environment where staff are trained regularly and play an important part in the success of the business. This reason alone can help improve staff morale, having a flow on effect to productivity levels. Employees who feel safe and secure in their place of employment are also more likely to take initiative and seek out areas of improvement in the business – key for growing a successful business.
Management systems create a structure for employees and provide them with a clear understanding of their role, what’s expected of them, and what training is required to get them to the level required for career progression. Staff working under a management system experience clear communication and are working towards a clear, achievable goal.
A management system helps you to reduce costs and wastage
No matter the type of management system your business implements, you can expect a couple of benefits across the board. One clear benefit is cutting costs. Once a management system has been implemented your business has a clear understanding of what is necessary and what isn’t. This provides an excellent opportunity to review your business’ costs and conduct an internal audit to review areas of improvement.
Examples of this relate to every business, small and large. There is always room to improve the outgoings of a business, and regular auditing can identify these areas to your management team. Implementing a management systems means continually reviewing performance and reflecting on areas of improvement. SMEs who implement this system will need to prioritise the time and resources for these valuable checks – they can save your business big bucks, particularly over a long period of time.
Grow a business easily using a management system
Scaling up a business can be intimidating and time-consuming work. You’ll need to hire more staff, ensure there is work available for them and of course you need the resources to train your new team members. Growing a business is hard work, there’s no denying it.
However, implementing an effective management system can help ease this burden. Your existing team will be performing their roles magnificently and will have the knowledge to train any new team members. As part of a management system, your HR team will have a thorough process of onboarding new staff, making the hiring process more efficient.
Twenty-five years of providing businesses all over the world with top quality auditing and certification services. Since starting out in 1994, we have branched out internationally, with offices in North America, South America, Asia, the Middle East and Europe.
Celebrating 25 years in business is a huge achievement, which we are proud to celebrate by officially launching our new logo and branding. As one of the oldest and most respected JAS ANZ businesses in Australia we are pleased to bring our business into the modern world of certification with our new look.
Our focus has always been on customer service and ensuring our clients are receiving the most accurate and helpful information to make the certification and auditing process as smooth as possible. We are proud to say our work with clients has helped their businesses grow exponentially, and played a crucial role in improving their systems and processes.
Seeing businesses improve their safety measures, increase their productivity, and gain more business through their certifications is an extremely rewarding thing to witness, and we can’t wait to see what the future holds for our clients.
Moving forward, we remain committed to helping businesses grow and improve their businesses. The modern organisation has many challenges, and we are looking forward to helping businesses succeed in the many years to come.
Businesses across Australia and the world understand the importance of management standards.
After all, it’s how businesses grow, improve their processes and increase their likelihood to win big tenders.
Quality and safety management is more than just slapping together some documentation, checking items off a checklist and calling it a day. It’s a business-wide commitment to improving the business, from the top down.
One of the best ways to help your business in the auditing and certification process is having a thorough understanding of what it is you’re committing to. There’s no point signing up to becoming certified before you’ve done all the groundwork, and understand the requirements of the standard.
There’s also the commitment and understanding your team needs to have to get this process off the ground.
The best way to do this is by completing training in the relevant certification standard. QMS offers training courses presented by experienced and dedicated trainers, who have years of experience in auditing and certifying businesses to different standards.
You’ll be in safe hands with our trainers.
What will I learn in quality management or safety management training course?
Our training days are designed to make the entire learning experience as enjoyable as possible. You will learn the ins and outs of the various clauses within the standard, so you will have a thorough understanding of how these clauses apply to various aspects of your business.
We aim to demystify all the nitpicky clauses for you, so you can go back to work and improve the way your business uses your quality management system. Our short courses also run you through Internal Audit Training on the second day, an incredibly valuable part of any successful quality management system.
You will have access to experienced auditors and trainers who can answer all your questions on improving your businesses’ approach to QMS, as well as meeting other like-minded professionals in the intimate training sessions.
This introductory course will provide participants with valuable knowledge and understanding of the Occupational health and safety management system standard ISO45001. Your trainer will help to unravel all the terms and principles into plain language that can be used by real people in everyday businesses and organisations.
What will I learn in an internal auditing training course?
Internal auditing is an absolutely critical skill set to have when your business has a safety or quality management system in place.
Internal auditing allows you to ensure compliance with the standards set out in your management system and keeps your business accountable to all systems and process initially laid out in the system.
Our trainers run you through the practical skills required to conduct an internal audit for the business, giving you the confidence to walk into your workplace with the knowledge required to conduct a thorough internal audit.
When are the next training course dates?
Our next quality management and internal auditing training courses are run on the following dates:
Creating a safe workplace starts with effective processes – something a safety management system can help you create. By becoming a safety management certified workplace, you are demonstrating a commitment to creating a safe work environment for your staff – something your management team should be proud of!
Dedicating time and resources to becoming certified will help you create a safer work environment for your employees, which not only reduces their likelihood of being injured in the workplace but reduces the time they are out of action at work. Maintaining your safety management system often means taking the time to review the workplace’s health and safety standards, which continually enforces how much you value the safety of your employees.
Safety can mean a number of things in a safety management system – it can be physical safety as well as emotional safety. By implementing a safety management system, you can put processes in place to ensure your employee’s mental health needs are being addressed as well.
Increase productivity and happiness in the workplace by adopting a safety-first approach and watch your employee turnover decrease.
2. Your business saves money
We’ve already mentioned the benefit of having safe and happy employees, but did you know this can actually impact your bottom line?
In a 2012-2013 report, the average cost per incident was $5,800. This doesn’t include the other costs attached to claims, which can take significant time and resources from the business. This cost also doesn’t take into account the impact injury claims might have on other staff members, particularly if the injury was traumatic or witnessed by others in your workplace.
A workplace injury can significantly impact workplace productivity and day to day business, which is an incredibly hard cost to measure. By implementing a safety management plan, the downtime associated with a workplace injury is significantly reduced, as everyone is across the policies and procedures within the system.
Compensation and the associated time and costs can be a drain on a business, particularly a small business who relies on staff to complete certain areas of work.
Businesses who actively follow best practice safety management can save money in three ways:
1. Reduce your compensation & claim costs 2.Reduce costs related to dealing with the work injury claim (admin time, taking the injured person to the doctor’s/hospital, cleaning up) 3. Reduce costs associated with sick leave
3. Your business can win more business and tenders
Securing tenders in the marketplace is more competitive than ever. You need to ensure your business has the edge over the others and can offer something the others can’t.
Most businesses will likely have a safety management system in place – after all, it’s part and parcel if you’re looking to secure government body tenders. However, the certificate and how you practically implement a safety management plan can be two different things.
By implementing a safety management system and demonstrating a proven dedication to the ongoing improvement of the system, you can create a proposal that will prove your commitment to safety.
Winning tenders will help you fast track your business growth and help you generate more business in years to come.
Organisations use ISO 9001 as a tool to help manage personnel within the workplace. ISO 9001 helps organisations standardise procedures and processes in areas such as performance evaluation and assessing the effectiveness of training processes.
This article will focus on the relationship between three ISO requirements and how the Certification can be used by businesses to help manage personnel. The three requirements that will be covered include:
Organisational Knowledge Requirement 7.1
Competence Requirement 7.2
Awareness Requirement 7.3
Let’s begin with what organisational knowledge is and how businesses use it.
Organisational knowledge: ISO Requirement 7.1.6
ISO 9001 Requirement 7.1.6 ensures businesses take steps to capture and preserve business knowledge. People are an important component of organisational knowledge so it’s important to learn how knowledge is shared throughout the business. The SECI Model explores knowledge sharing and creation within a business.
The SECI model is broken up into two sections. Tacit knowledge (mentally stored) and explicit knowledge (knowledge stored in company manuals, procedures and information systems.)
The diagram and explanation below shows how tacit and explicit knowledge can be further broken into fore components:
Socialisation: Learning through sharing experiences or brainstorming activities. Externalisation: Learning and writing it down the new findings into a manual or procedure. Combination: Sorting and categorising knowledge. Internalisation: Using procedures, manual or in-person training to learn knowledge.
ISO 9001 requirements ensure organisations share the appropriate knowledge throughout the business to help maintain quality products and services. SECI is a useful model that outlines the different ways employees can share and document learnings within a business. Once a business understands organisational knowledge, the next stage is to learn how employees and workers can effectively share knowledge within the business.
Ensuring competence: ISO Requirement 7.2
ISO 9001 Requirement 7.2 outlines organisations should establish a process to assess workers competence against new policies and procedures. This can be achieved through training, education and experience.
The previous section discussed different ways to share knowledge throughout the business. Applying the model can help distinguish different ways to help improve competence.
As an example, say you have a new employee. What training do you provide the employee with? Do they undergo physical training so they can learn from experiences (Socialisation) or does the employee read documentation (Internalisation) on processes before they begin?
Understanding the different ways people learn can help in:
Identifying training requirements
Effectively delivering training
Monitoring the effectiveness of training
If your staff aren’t competent to complete their role then your business needs to take necessary actions to educate the individual or team. You will need to record any training undertaken as evidence.
Maintaining awareness: ISO Requirement 7.3
Awareness is the basis for managing personnel within an organisation. ISO 9001 requires a business to ensure people are aware of the quality management policy, objectives and implications of not meeting the requirements.
Requirement 7.3 focuses on leadership, leaders and managers being accountable to oversee the awareness requirement and document evidence of the requirement being filled.
Ways to promote and maintain awareness include:
Weekly or monthly updates outlining all the latest quality management changes.
Create a questionnaire that reflects on the quality management system. Then, use the gaps in knowledge to tailor training sessions to fill those gaps.
Document training and communication as proof to show the organisation is performing ongoing communication to help resolve any gaps in knowledge.
Use quality management training and awareness to educate employees about other important aspects of the business such as the company’s mission, vision and organizational context.
Use ISO 9001 as a people management tool
Organisations can use ISO 9001 as a tool to manage workplace personnel. Effectively managing workers can improve the performance evaluation process, training and workplace procedures.
This article outlined three ISO requirements that relate to managing personnel:
Organisational knowledge Requirement 7.1: Understanding the SECI Model
Competence Requirement 7.2: Improving and maintaining employee job capabilities
Maintaining awareness Requirement 7.3: Continually educating employees about organisational knowledge and requirements
Processes and legislation changes over time. Businesses need to be prepared for change and have processes in place to deal with the inevitable.
ISO certification ensures a business’ products and services are safe, reliable and of good quality. It’s a strong credibility factor worldwide, and is highly regarded among businesses, customers and all other stakeholders.
In recent years, businesses are finding it increasingly difficult to differentiate against competitors. Becoming ISO certified opens up business opportunities to create a positive business image in the eyes of stakeholders and the community. Businesses use ISO certifications as strategic tools to minimise waste, increase productivity in the workplace and reduce the number of errors or workplace incidents.
The certification process contains five stages:
Stage One: Gap analysis Stage Two: Certification documentation Stage Three: Developing a management system Stage Four: Implementation Stage Five: Auditing and ongoing improvements
After the initial consultation, QMS will outline the components involved in the certification process.
During the initial consultation, we’ll discuss your business has previously done in the area of certification and what you wish to achieve from the certification process. This information will help determine which certification is best suited for your business needs.
Visit our certification page for an up-to-date list of all the latest available certifications. We also offer a range of training days that are ideal for managers, internal auditors, system managers and employees who have a responsibility to comply with standards or manage compliance. This training introduces you to the standard and walks you through the different components that make up the standard.
Although there are multiple ISO standards, the process for achieving certification is quite similar. Read on for an overview of the ISO certification process.
Stage One: Gap analysis
The Gap Analysis involves a review of your business against the desired ISO Standard. It identifies the areas your business is lacking in and requires improvement to become eligible for certification.
Once the gap analysis is finalised, QMS will review the analysis with your management team. The gap analysis will be used as a basis to prepare the compliance documentation.
Stage Two: Prepare your documentation to become accredited
Preparing ISO documentation is a key component of the process, as this is what organisations will scrutinise during the review process. The documentation needs to outline compliance objectives and the procedures the business will follow to ensure compliance with that specific ISO certification.
For example, the ISO 9001 standard ensures a business provides ongoing quality management. QMS offers basic checklists for ISO 9001, ISO 14001 and ISO 45001. Use these as a basis to prepare your documentation to ensure compliance. Without the appropriate documentation, the systems will not be successful.
Once complete, a JASANZ Accredited Conformity Assessment Body, such as QMS will review the documentation as part of the audit. This documentation will serve as proof your business is able to be ISO certified.
Stage Three: Developing a management system
We’ll work with your business to develop an effective management system.
Depending on the certification and business requirements, you may choose to develop a new management system to ensure long-term compliance.
The next stage after developing a management system compliant of ISO certification involves implementing the system into your business.
Stage Four: Implementation
The implementation stage is often the lengthiest. In this phase, the ISO requirements become part of the organisation itself. This stage will often require comprehensive employee training to ensure the management system is implemented effectively.
A compliance consultant can assist with the implementation requirements to help speed up the process of implementation by:
Facilitating business risk
Assessing business planning activities
Developing a risk-based internal audit schedule
Providing the initial and ongoing internal audit(s)
Facilitating the management review meetings
QMS will complete an audit of your management system when your business has implemented the necessary procedures.
Stage Five: Auditing and ongoing improvements
Auditing is an ongoing process. It’s conducted both internally and externally from the business to ensure processes remain compliant with ISO certification.
QMS can provide multiple audits a year to ensure compliance. The benefits of ongoing audits include:
The ability to identify new opportunities for more efficient processes
Identify new challenges as they arise
Quickly respond to new changes made to the certification
Business owners need to provide internal training to ensure staff and stakeholders are proficient in the process and can fulfil the objectives identified in the documentation stage.
QMS are Australia’s most trusted accredited third-party International Certification Body
Depending on the certification you choose, ISO certification can help your business increase efficiency, effectiveness, safety and customer loyalty.
QMS is Australia’s most trusted accredited third-party International Certification Body. We’ve been helping businesses all over Australia become ISO certified. If your business is ready to gain the benefits that ISO Standards deliver, then contact QMS today.
QMS offers certification and auditing for all Australian businesses, including those in Sydney, Melbourne, Newcastle & Brisbane