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PRINCETON — Girl Scout Troop 253 of Tampico visited Four and Twenty Cafe in Princeton Tuesday to learn all about hospitality and food service in an attempt to earn a badge for their vests. The troop was led by Girl Scout Leader Cindy Slock who brought ...

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The future of customer service is bright, even if you're a traveler. I mention travel because, when it comes to service, it's a real bottom-feeder. Airlines, for example, earned an average score of just 73 on the latest American Customer Satisfaction ...

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I have been in the airline business in the customer service division for over 25 years, and therefore understand customer service, especially to people who are stressed out and pissed off. To be blunt, if you can imagine how pissed off we all were ...

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Bright Pattern, a leading provider of omnichannel cloud contact center software, helps Transcosmos provide exceptional localized customer care for international clients. Transcosmos enables global retailers to localize their customer service and ...

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In the grand tradition of exclusive resorts, Twin Farms is the kind of place where you drive to the middle of nowhere and you're still a half hour from their front door. Which suits the kind of guests who don't mind a romantic road trip just fine. Once ...

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Federal leaders are leveraging policy and technology changes to improve customer service both inside and outside the agencies.

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Today, Samsung announced that it is opening a Connected Customer Care Center in Greenville, South Carolina. This facility is aimed at improving and streamlining customer service across Samsung's entire range of products. The tech-focused center ...
Samsung to Open State-of-the-Art Connected Customer Care Center Business Wire (press release)
400 new jobs coming to Greenville County WYFF Greenville

all 13 news articles »
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1) The customer likely knows you have other Customer Service channels, but has chosen to use social media instead. This may be because another channel has failed him, or it may be because social media is his first-choice channel. Serving customers in ...

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Tonight on The Patti Vasquez Show with Andrea Darlas! We talk about the trials and tribulations of customer service while taking listener calls. Then, we bring on host of the WGN Plus podcast, “I'm Spiritual Dammit” Jenn Weigel to talk about an ...

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Salesforce has unleashed an upgrade to its Einstein AI that equips it to handle customer service chores. Einstein has hitherto been offered as an assistant capable of helping Salesforce users to make predictions based on the data they've collected on ...

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