How important is a strong social media presence for your business?
There are 2.34 billion social media users around the world and 81% of the U.S. population has at least one social media profile. While traditional marketing like is still relevant, social media is essential for both reaching potential clients and building relationships with existing customers.
If you’re not already utilizing social media for your business, you need to catch up as the chances are that your competition is. A 2017 Statista survey of 5700 marketers revealed that nearly 70% are developing loyal followers of their brand via a strong social media presence.
While it’s easy to create a social media page for your business and even get some likes and followers, the work doesn’t stop there. Users are increasingly demanding customer support and quick responses through social media. According to Social Media Today, Facebook users commenting on a brand’s page expect a response within 24 hours, if the comment is based on a complaint, the expected response time drops to under an hour.
Keeping on top of the increasing demands and expectations of social media users can be difficult when you’re trying to maintain the day to day running of your business. A popular post can receive hundreds of questions and comments containing potential leads that you want to follow up.
How to keep on top of your social media?
Supporting your social media presence with a marketing virtual professional helps you maintain a balance. They can respond to time-consuming questions and comments, providing a filter so that you can focus on the hot leads and prospective clients. A marketing Virtual Assistant can produce posts according to your brief or create content independently for your approval before posting so you can have as much or as little control over your social media posts as you want.
The rise of social media video advertising
The use of branded video content on social media has exploded in recent years. The total views of branded videos on Facebook grew by 258% from 2016 to 2017, while a video tweet is 6x more likely to get retweeted than a photo tweet. However, many businesses struggle to take advantage as producing and editing footage is time-consuming.
From product presentations to client testimonials, a Virtual Assistant can ensure your business is taking advantage of video content on social media. Just send the raw footage and they can create and even upload the finished video, enabling you to focus your time on the more profitable tasks of your business.
Paid social media advertising
In April 2017, Facebook reported that they had over 5 million paid advertisers on their platform. While fairly straightforward to create, the key to successful paid social media ads is in tracking performance and targeting ads to reach potential customers. A Virtual Assistant can create your social media ads and, crucially, help you determine your target audience so you reach the right people. All you need to do is set your budget, approve the ads, and pay for them.
Social media has become crucial for business and it’s now expected that companies should have a robust social media presence. While outsourcing the running of your social media accounts to a marketing agency or hiring in-house is an option, it’s also an expensive one. A virtual marketing professional can free up your time to concentrate on your business, and also free up your budget to create quality shareable content and targeted social media advertising.
“If you really want to grow as an entrepreneur, you’ve got to learn to delegate.” —Richard Branson
In business, no matter how much you hustle, it will quickly become apparent that you’re only one person. Although you may be juggling the workload of three (or more) people, you know that this isn’t a sustainable approach. In order to avoid burning out while allowing your company to truly grow and thrive, you must learn the art of delegation.
For those who are looking for reliable, professional assistance, you should consider your first hire—and in-house employees are no longer you’re the only option.
Why Hire a Virtual Assistant?
Just imagine, you start work tomorrow morning and instead of jumping on follow-up emails, marketing tasks, or administrative work, you’re able to meet with clients, focus on your business growth strategy, and actually make significant progress.
Well, by delegating these tasks to a Virtual Assistant, you can do just that.
Am I currently spending more time on time-consuming administrative tasks, instead of building my business?
Due to my never ending “to-do” list, is my work-life balance suffering?
As a result of my current workload, am I losing interest in my business? Has my passion begun to suffer as a result?
Are various tasks simply not being accomplished? Am I missing calls? Are there unanswered emails each week?
Am I completing tasks that I know someone else could do better?
If you answered yes to some or all of the questions above, it may be time to let go of the reins. Whether you own an insurance company or are actively growing your health and wellness business, a Virtual Assistant can handle all aspects of the following tasks —and then some:
Never ending tasks no longer need to hang over your head, draining the excitement of running your business. From inbound and outbound calling services to online marketing, appointment scheduling to email management, Virtual Assistants can help you take your business to new heights.
The MyOutDesk Difference
Throughout this post, you’ll notice that we consider our talent “Virtual Professionals” —not simply Virtual Assistants. This is particularly important for those who have had a less than desirable virtual assistant experience in the past.
Unfortunately, many business owners end up hiring the first available assistant, only to discover that their not the right fit. In other cases, the qualifications match a business owner’s needs, but the support system wasn’t ideal. We understand how frustrating this can be.
At MyOutDesk, our Virtual Assistants have earned their title. Not only do we only accept around 2% of applicants, but our professionals also undergo various tests, including the DISC assessment. This equates to a more dedicated, high-quality service. We also have an extensive support system in place to support your needs every step of the way.
Being a leader within the real estate industry for ten years running (serving 5000+ clients), we are now rapidly branching out into various industries and markets, including residential services, professional services, health and wellness, mortgage, venture capital, insurance, and technology.
We now also offer a breakthrough solution known as MOD Plus—which combines the skills of our Virtual Assistants with ‘best-in-class’ technology, processes, and marketplace data. This is just one example of how we are constantly evolving to meet your unique needs.
Since our Virtual Assistants are experts in what they do, our clients are able to focus on dollar-productive activities, without needing to worry about all other day-to-day tasks. By reserving your most precious resources, particularly your time and energy, you will quickly achieve a significant ROI.
Artificial Intelligence (AI) technology has seen a boom in recent years. According to a study by Stanford University, since 2000, investment in AI has grown six-fold and the number of AI startup companies has grown 14x. Today’s smart devices are getting smarter and it’s no wonder some executives are considering how an automated virtual assistant (AVA) could help their business. But how does an AVA compare to hiring a live human virtual assistant? Will chatbots and AI soon be replacing offsite human executive support?
The truth is that, commercially available AVA isn’t up to the task of replacing its human counterparts yet.
AI technology is still evolving and while it’s great for customer chat, recognizing keywords and replying with canned and automated responses, it’s confined to the limitations of its predefined workflow. AVA can’t think outside the box and adapt to situations that require a degree of empathy and comprehension—basically complex issues, in a way a human virtual professional can.
The modern workplace is an increasingly collaborative space, and human assistants far surpass their AI counterparts when it comes to teamwork. A human virtual professional can coordinate the skills and efforts of multiple members of a team and outside individuals to accomplish an urgent task. Whereas AI can struggle with even basic collaborative tasks like organizing a meeting if it requires cross-platform communication (iOS vs. Android).
While the AI industry has been making great strides in increasing the accuracy of voice instruction and transcription, last year Google Voice announced that it had cut transcription errors almost in half, it’s still prone to unintentionally humorous errors—which become far less humorous when it affects important customer information or your business communications.
Even if developers manage to completely eliminate these errors, AI will still be lacking when it comes to decision-making and developing business relationships, tasks that a live human virtual assistant excels in.
A live virtual assistant is a real person, with a real personality and real motivation that makes it possible for them to reach out and form relationships—a skill that AI isn’t capable of achieving outside of Hollywood science fiction films. While AI can send out template emails and pre-defined canned responses, a live virtual assistant can prospect potential clients and foster personal connections, so executives are free to spend their time on more strategic tasks and dealing with sales-ready prospects.
Can you imagine an AI handling your customer’s sales objections? We don’t think so.
AI certainly still has its uses in the workplace, its great at saving time by conducting simple tasks like scheduling calendar appointments, conducting quick searches, and finding contacts—but this should be used as supplement for executives and virtual assistants, not as a replacement.
Virtual assistants don’t need to worry about being replaced by AI for the foreseeable future. Human assistants operate without the constant need for quality control and most importantly, they bring a human aspect to business relationships. Businesses are built on relationships and that’s one major reason why human virtual assistants are still essential.
Executives seeking an assistant that understands their business goals and is capable of tackling multiple tasks across several platforms will continue to hire a virtual assistant over AVA.
MyOutDesk has over a decade of experience in providing virtual assistance to over 5000 clients in the US and Canada. Contact our team at MyOutDesk and find out more about how our virtual professionals trump over run-of-the-mill virtual assistants in helping your business from prospecting, administrative duties, to marketing and all for a fraction of the cost of an in-house employee.
The benefits of hiring a Virtual Assistant are vast. From significant savings to enhanced flexibility, this level of support can help you take your business to the next level. If you’ve already weighed your options and feel as though a virtual assistant can help you reach your business-related goals, then it’s time to make your first successful hire—keyword, successful.
Don’t Make This Common Mistake When Hiring Your First Virtual Professional
Unfortunately, when hiring their first Virtual Assistant, many make the mistake of settling for the first available hire. However, this mistake is often based on the associated company’s poor matching system. Although you may be eager to hire help so that you can start to reach key milestones, a quick, unsuitable hire may cause more harm than good.
MyOutDesk Can Help You Succeed with Your First Hire
Although there are a number of virtual assistant platforms out there, few focus on recruiting the top percentage of applicants. This is where we differ, as our highly stringent hiring process ensures that only the top applicants join our community. On average, only around 2% pass our tests and interviews, before they go through training.
This is also why we consider our virtual assistants to be “Virtual Professionals“—they’re the best of the best. In fact, not only do we test their abilities and skills, but we also run them through an FBI-grade background check. In addition, they complete a DISC profile assessment so that we can better understand their working personality.
Once our Virtual Assistants are added to our pool of skilled workers, our dedicated placements team focus their attention on our client’s tasks and needs. At that point, they narrow down the top three candidates based on the provided criteria, allowing the client to conduct the interview process.
If, for whatever reason the client is not fond of the potential candidates, the process will restart. New candidates will be filtered out, ensuring that the client hires their perfect professional match. Once the hiring process is complete, we continue to take a very hands-on approach. Offering our support team, we do not leave clients in the dark—we help them reach new heights and achieve their set business outcomes.
How Our Process Differs, And What That Means for Your Business
Based on the process discussed above, we have found that our clients are able to find the right hire in about half the time when compared to the standard hiring process. Since business owners often have to post an opening, sift through candidates, and then weed out prospective hires, we wanted to simplify this process.
For example, services such as UpWork and Craigslist, offer a wide selection of available virtual assistants—but remember, quality tends to trump quantity. Not only will you be searching through a vast amount of candidates (many of which will not be fully qualified or properly screened), but you may end up making a hasty decision—one that could eventually cost you wasted time and money.
Why manually and blindly sift through a large pool of Virtual Assistants when there is a much more efficient process? Let us help you make the best hire for your needs the first time. Ready to take your business to the next level and invest in a virtual professional?
Is your calendar currently overflowing with daily tasks? Do you have a long list of leads you need to follow up on? Is your office phone ringing off the hook, yet you’re too busy to take every call? If this sounds like you, you are hindering your productivity and growth.
No matter what industry you’re in, the solution is a Virtual Assistantt—especially when it comes to inbound and outbound calls. From improved customer service to strengthened leads, a virtual professional frees up your time so that you can focus on the core objectives of your business.
Although virtual professionals can support all aspects of your business, those who provide calling services will certainly take your business to new heights—here’s how.
Calling Services Across Varying Industries
Regardless of the industry, business owners need to complete a range of critical tasks on a daily basis. For example, someone operating a business in the health and wellness sector will need to take client/patient inquiries, just as someone in real estate will need to answer ongoing questions.
From residential services to technology, mortgage to insurance, all of these industries require someone to be on the other end of the phone, supporting customers, clients, referrals, etc. Here are just a few examples of how calling services can impact daily operations.
• If you’re a health and wellness coach, you’ll want to focus your attention on client services and treatments, all while building positive, trusting relationships. Just imagine someone taking all of your calls, scheduling appointments, conducting follow-ups, and even up-selling services to existing clients. You can then better focus on the growth of your company and wellness brand.
• For those in construction or HVAC, your time is best spent on-site. However, without administrative solutions, your business will suffer. Someone needs to be taking calls, scheduling appointments, and conducting basic telemarketing to gain new clients. This is all possible when hiring a virtual assistant.
Although some companies opt for a customer service call center, these large-scale operations will generally cut into your bottom line. These services can be very expensive and if not monitored regularly, you may find that you’re not receiving a significant return on your investment.
In comparison, a Virtual Assistant is much more affordable. Although working on a smaller scale, the benefits and available services remain the same. This option provides small and medium businesses an opportunity to grow without eating up their entire budget.
4 Ways Calling Services Will Benefit Your Business
If you have been considering calling services, here’s how a Virtual Assistant can boost productivity and in turn, the growth and success of your company/brand.
1. Hassle-free inbound and outbound calling services when you need them — Unlike an in-house employee, virtual assistants are there when you need them, even outside of “normal” office hours, if you so wish to schedule their time in that manner.
2. More affordable — Not only is a virtual assistant more affordable than a call center, but they are also less expensive than an in-house employee. From benefits to office space, equipment and administrative costs, you can boost revenues by outsourcing the daily tasks associated with calling services. Acting as your own mini call center, a Virtual Assistant can handle all inbound and outbound calls for a fraction of the cost.
3. Perfect for seasonal work – Depending on what season it is for your business, a virtual professional can adjust their tasks and be flexible to what your company/business needs at any time. They are used to a wide array of tasks and can easily adjust to your business’ specific goals for specific seasons. For example, a marketing Virtual Assistant can create ads and other marketing materials for special deals during Valentine’s day or Christmas. Or if your business has a specific time of year where you need your client’s contacted to remind them of deadlines or follow-up appointments, Virtual Assistants can focus on those tasks while you continue doing what you need to do.
4. Improved customer service — Without your customers, you would not have a business. Not only can calling services benefit your existing customers, they can also find new clients through lead generation and product/service promotion.
If you think you could benefit from calling services, we’d be happy to help you meet your current (and evolving) needs. Schedule your strategy session today!
We are all experiencing it; we know the issues we are facing in Real Estate today. We were at the Xplode Conference in Arizona recently, and some business owners approached our CEO/Founder Daniel Ramsey. Daniel asked them his favorite question: “What are the challenges you’re facing in your (Real Estate) practice?” Their answer? “Listing inventory! There isn’t enough!” We’re sure that they aren’t the only ones feeling the squeeze right now.
Sometimes adversity is what you need to face in order to become successful. Zig Ziglar
Indeed, in these difficult times; we look to innovation and creativity to find success. In this tough market, we have some tips and strategies that might help you keep your numbers up in the current low inventory market.
First off, begin by answering these questions; these may help you determine what areas in your business need some bolstering. By answering these questions, we may be able to find some pain points that need to be addressed as well.
-What percentage of your listings are you double ending?
-Are you prospecting each and every day?
-What CRM are you using to organize and build your business for scale?
-Do you have an assistant?
Next, the best shot you may have is hitting those expireds, FSBO’s and the like. The following list contains the 12 D’s of Real Estate—these are some points in which you may be able to find some inventory.
The 12 D’s of Real Estate
De-Listed from MLS – Expired
Delusional – FSBO – 80% of them end up using an Agent
Death – Probate
Divorce – Attorney’s and State Filings – Separation
Debt – Can’t pay the mortgage, Income issues
Double Debt – 2nd mortgage – Deep underwater
Damage – Uninhabitable, tagged by the city, stalled construction work, fire
Disabled – Owner has lost income source
Drugs – houses shut down by city
Desperate to move- School, life, work change
Determined to move – Up grade; single, married, kids, empty nest, retirement, death
|Displacement – Absentee owners/vacant homes
Finally here are some strategies that might help you as well.
1. Old Expired FSBOs – (2014- 2018 seems to be good years to look into).
2. Add Value to FSBO- IVR “800” number and buyer leads.
3. Flyers/Calls/Door knocking prior to listing.
4. Texts/SMS- to get a conversation going.
5. Use social media and avenues of connectedness
MyOutDesk not only offers you a talented Virtual Assistant that you can leverage into your business. We offer Business Growth Strategy Session. This session will help you focus on the things that matter at different levels of revenue and team sizes.
We offer you more than a Virtual Assistant’s services; we offer you high caliber virtual professionals that you can leverage to allow you to focus on the revenue producing activities in your business that only you can do. By taking the repetitive, non-revenue tasks from your plate, MyOutDesk empowers you to focus on your bigger picture, high tier tasks by giving you more time and the peace of mind that talented members of your team are able to take care of everything else.
Are you having a tough time scaling your Real Estate practice? What are the challenges you find yourself facing in this tricky market? In this piece, we will discuss a few things you can assess wherein changes made could benefit you and help you grow your business.
First of all, let’s answer a few questions:
-What percentage of your listings are you double ending?
-Are you prospecting each and every day?
-What CRM are you using to organize and build your business for scale?
-Do you have an assistant?
All of your answers to these questions will paint a picture of what you may need in order to win, scale and grow your business.
You see, we believe that business is very much like sports. The experience is similar for players who want to be champions and win. In any sport, there’s a coach and perhaps a few assistant coaches, a gym workout discipline, a required practice schedule and games or matches where you test your abilities as well as your team’s. In business, the same systems should exist—you can have a coach, a “workout” discipline, daily practice routines and your “matches”, which consists of you facing clients and competing for your business.
With MyOutDesk, we offer you more than a Virtual Assistant’s services; we offer you high caliber virtual professionals that you can leverage to allow yourself to focus on the revenue-producing activities in your business that only you can do. By taking the repetitive, non-revenue tasks from your plate, MyOutDesk empowers you to focus on your bigger picture, high-tier tasks by giving you more time and the peace of mind that talented members of your team are able to take care of everything else.
We care about your business and its success; this is why we have a Business Growth Strategy Session. This session will help define the difference between competing in high school level sports, college and the Olympics. It is a clear articulation of the player’s landscape for the challenges, key drivers and team member rosters. The business Growth Strategy Session will help you focus on the things that matter at different levels of revenue and team sizes. We would compare it to, if your dream is to be in the NFL, come and get your strategy session so you can advance from high school or college league to becoming a pro!
Whether you are a Health & Wellness Coach, Personal Trainer, Nutritionist, Fitness Coach, Naturopath, sporting organization, run a Health and Wellness Spa, or run a gym, yoga or pilates studio, Doctor’s or Dentist’s office, MyOutDesk can help you grow your business by working with you and handling all of your administrative and/or marketing tasks and even your calls.
A MyOutDesk Virtual Assistant empowers you to work on your business rather than in it. We help you to focus on the activities that only you can handle by giving you a means to delegate all the other important yet time consuming daily functions of your business.
Here’s how we can help you:
APPOINTMENT SETTING & DOCUMENTATION
Scheduling appointments, updating calendar, updating patient documentation & records, Medical faxes, insurance claims etc.
Updating patient records, insurance verification, claim submissions, billing and much more. Patient data updating, billing updates & insurance claims, setting reminders for appointments, new patient scheduling, reference reports & more.
EMAIL & PHONE ANSWERING
Answering patient & administrative phone calls, helping patients with generic information on services & appointments, answering emails, managing your calendar.
RESEARCH & OTHER ADMIN SUPPORT
Any type of research on the web, answer company sponsored benefit plans details, maintain spreadsheets & any other information or secretarial tasks, co – ordinating with other staff or getting any other work done or organised at your office facility.
SOCIAL MEDIA MANAGEMENT
Updating your social media pages with updates, news or article sharing, sharing interesting facts & any recent medical, dental or health related posts or publications, coupons or offers, managing your business social media pages & profiles.
MyOutDesk has been in the industry for ten years, helping all types of businesses grow. We have been servicing the real estate industry for years, becoming one of the top virtual assistant providers available. After serving more than 5000 clients and employing over 4000 professionals, we have seen firsthand how this investment supports business growth. Because of this experience, MyOutDesk, currently caters to other industries as well such as professional services, mortgage and insurance to name a few.
Whether you offer landscaping services, construction services, engineering services, or a wide range of other professional and residential services, a Virtual Assistant can help you enhance everyday productivity and increase revenues.
Why Invest In a Virtual Assistant For Your Business?
From email management to lead calling, a Virtual Assistant can help you take your business objectives to the next level. Regardless of the service industry you are currently in, it is critical that you focus your attention on the tasks that will support the growth of your company. By outsourcing other key tasks that are both tedious and time-consuming, you will be able to enhance your business goals, driving growth and success.
As a residential or professional services business, the benefits of a virtual professional include:
Financial savings — Instead of hiring someone in-house, you can hire a Virtual Assistant when you need them. In-house employees cost you much more than their salary. From training to insurance, these employees can quickly chew up your monthly budget. For example, say you operate a landscaping business. Instead of paying for an in-house employee to deal with customers and administrative tasks, you can outsource these tasks without needing to interview, train, or monitor your paid help.
Frees up your valuable time — While operating a business, there’s never enough time in the day. Many business owners fall victim to repetitive (yet critical) tasks that prevent them from building customer relationships, implementing growth strategies, and other vital objectives that ensure growth. For example, if you operate an HVAC company, you may offer impeccable service but struggle to find new customers. A virtual assistant can step in while you work with existing clients, effectively marketing your business in order to find new clients. Whether you need someone to follow-up with clients or run your social media accounts, these are the types of tasks that a virtual assistant will tackle.
Completes tasks that are outside of your comfort zone — If you are a roofing contractor, for instance, you may not be comfortable with graphic design. However, you know that you need to enhance your online presence, website, and marketing plan. A virtual assistant can help you overcome these hurdles, all while you do what you do best — provide expert, quality service. While a virtual assistant tackles your online marketing plan, you can meet with customers and better manage your day-to-day business.
Professionalism and expertise — Whether you need a part-time bookkeeper or someone to effectively manage your company emails, why stress about these administrative tasks when you can hire a professional? By effectively completing these tasks, you will be able to maintain your reputation and build your brand. Take a cleaning service company for example. Why count on one of your cleaners (or yourself) to complete tasks that they (or you) are not qualified to do? This could end up hurting your business in the long run. Get it done right the first time, maximizing your ROI.
Boosting Your Company’s Productivity with the Help of MyOutDesk
MyOutDesk has been in the industry for ten years, helping all types of businesses grow. We offer a wide range of support options, including (but not limited to) prospecting (leading calling, qualifying and follow-up, as well as circle prospecting); administrative tasks(database management, backend support, email management, scheduling, backend support; and marketing (social media management, graphic design, video production, virtual tours, and more).
We have been servicing the real estate industry for years, becoming one of the top Virtual Assistant providers available. After serving more than 5000 clients and employing over 4000 professionals, we have seen firsthand how this investment support business growth.