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Hangar Lane Gyratory System We all have road junctions that we hate driving in, around, or through. If you are reading this from the UK ..read more
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If you have ever met me; or heard me speak; or read something I have written; you will know that I am a HUGE advocate of the principle of ..read more
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Customer experience is important, that much we know. Readers of this blog won’t need persuading of the link between a company’s ..read more
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Do you remember the word “mankind”? personally I am a supporter of using the gender neutral “humankind” and can see how, ..read more
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According to Wikipedia, the term, ‘seven year itch’ can be described as follows: The seven-year itch is a psychological term that ..read more
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When it comes to the subject of Customer Experience (CX), everyone has an opinion. Differing opinions are not a bad thing – it is ..read more
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In the ‘Customers 2020 Progress Report’ (Walker), it is predicted that Customer Experience (CX) will surpass price and product as the ..read more
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We are all customers. We buy products and services. We buy brands. When it comes to our own organizations, however, we disconnect our ..read more
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I am extremely fortunate to be afforded the opportunity to share my knowledge and passion all over the world. This year, the number of ..read more
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