FQM are delighted to have contracted with one of the leading Oil and Gas operators in the North Sea, (Neptune E&P Uk Ltd), to deliver a Quality Management strategy and planning program.
FQM completed the following annual audits on our clients throughout September:
TGP Landscape Architects and TGP North against the clause of ISO 9001:2015
123v against the clauses of ISO 9001:2015, 14001:2015 and 45001:2018
Anderson Bell Christie Architects against the clause of ISO 9001:2015
G3 Consulting Engineering against the clauses of ISO 9001:2015 and 14001:2015
Assist Architects against the clauses of ISO 9001:2015 and 14001:2015
Fugro Germany Marine against the clauses of ISO 9001:2015, 14001:2015 and 45001:2018
Cameron Presentations against the clauses of ISO 9001:2015, 14001:2015 and 45001:2018
APD Ltd against the clause 14001:2015
Walsh Brothers against the clause of ISO 9001:2015
FQM completed 1 to 1 Internal Auditor training on ISO 9001 and 14001 for one of our Architect clients Assist Design in Glasgow.
FQM completed on and offsite QHSE coordinator support for many of our clients throughout September. This service sees our team working within our client’s facilities, at offsite locations and sometimes remote at construction and other sites. This included the following:
– Equipment calibration and certification support for one of our Mango QHSE Compliance Software Clients.
– Support in document management for one of our Mango QHSE Software Clients
– Internal auditing support for one of our clients based across Aberdeen, Edinburgh and Glasgow
– Incident investigation and corrective action support for one of our Scottish clients
This month FQM were in Germany working with clients from the marine industry, assisting them in audits and improvements of their ISO management systems.
In September we were with one of our clients in the west of Scotland, discussing how our Mango QHSE Compliance Software can assist them in implementing and obtaining certification of an integrated management system against iso 14001 and iso 45001. This included a detailed tour of the clients substantial steel processing plant.
FQM this month continued our Mango QHSE Compliance Training and commissioning at one of our new London based marine clients (IMCA). Great to see the company starting to embrace the simplicity and benefits of Mango. We will be assisting them in moving forward with Stage 1 ISO 9001 in October with a plan to achieve full UKAS certification to ISO 9001:2015 by year end.
Have a look at what we have been up to in August below. It’s been yet another busy month at FQM – and we are looking forward to September.
Processplus achieve certification to iso 9001, iso 14001 and iso 45001 with the help of FQM and our Mango QHSE Compliance Software.
Lareine Engineering achieve ISO 9001 certification with the help of a new Quality Management System from FQM.
Internal Audits for Amosbeech looking at compliance against ISO 9001 ISO 14001 and ISO 45001 and any areas for Improvement.
Leadership coaching session with Amosbeech on our Mango QHSE Compliance Software
ISO 9001:2015 Gap Analysis Assessment by FQM at the International Marine Contractors Association in London.
Mango QHSE Compliance Software training with FPG, the Fire Protection Group in Linlithgow
Mango QHSE Compliance Software training with CPMS, the Construction Property Maintenance Services company that recently implemented our software at their head office in Erskine.
Internal Audit against the International Standards ISO 9001, ISO 14001 and ISO 45001 for 123V PLC. The UK leader in high quality carports, verandas and canopies for domestic and commercial companies.
ISO 900 and 14001 Implementation coaching with the leadership team at G3 Consulting Engineers in Glasgow.
FQM recently undertook a detailed Internal Audit against ISO 9001 at Albion Drilling Group in Stirling, a long established client using our Mango QHSE Compliance Software.
FQM undertook a detailed Internal Audit at Bracewell Stirling Consulting against the International Standards ISO 9001, ISO 14001 and OHSAS 18001.
FQM provided Health and Safety support to Brookfield Metal Recycling in Linlithgow, reviewing and updating their Fire Risk Assessment and Emergency plans, plus a detailed review, update and coaching on their operational Risk Assessments.
Mango QHSE Compliance Software training with i3 Energy, an independent oil and gas company with assets and operations in the United Kingdom at their head office in Aberdeen.
If you need assistance with any of the above – then please don’t hesitate to get in touch at firstname.lastname@example.org
New client – City Moves Dance Agency based in Aberdeen contracted with FQM for HS Support – this commenced with an initial HS Legislation GAP analysis carried out by our Calum MacDonald under our HSE Managed Services
FQM carried out the first Mango QHSE Software Training session with Commercial Property Maintenance Services. Established in 1996, Commercial Property Maintenance Services has gained its enviable reputation by providing a full and comprehensive range of property facilities management, building services, construction and maintenance solutions.
Successful certification audit to ISO 9001:2015 for long standing client George Brown and Son’s Quality Management System. George Brown & Sons Engineering have been offering engineering services to a wide range of companies throughout the UK and beyond since 1828. They operate departments specialising in engineering services, ship repairs, automotive engineering and lifting and testing.
ISO 9001:2015 and ISO 14001:2015 Integrated Management Systems Audit at Russell Leisure in Edinburgh. This company is one of the oldest playground companies in the UK with over 30 years’ experience creating play areas for both public and private sector.
An Internal Audit was carried out of Lareine Engineering’s new ISO 9001:2015 Quality Management System.
If you’d like to hear anymore about the services that we offer, please get in touch. We’d be happy to help.
Ask a supply chain expert where things become most challenging and more often than not they’ll point to supplier and contractor management. Supplier management is a fundamental component of any decent compliance system, however it’s an area that many organisations only pay lip-service to.
Understanding your supplier management weaknesses
Before using a supplier, many organisations will ask them to complete a self-assessment questionnaire, made up of general questions with yes/no answers. Questions such as “Do you have a quality system?” and “Are you certified to ISO 9001?”
The thing is, it’s far too easy for us to view our organisation in isolation: a self-sufficient entity. We focus inward. We see our systems, behaviours and practises comprising of what happens on our own patch. This generates a thought process that goes something like: “We’ve got enough on our plate without worrying about our suppliers’ problems!”
It’s a fact that in many industries that a significant portion of a company’s cost of goods/service is typically externally purchased or supported from contracted services. In some industries that rely very heavily on contracted support this can be as much as 70% to 80%. There’s a lot of risk sitting in these numbers…but also a lot of wonderful opportunity.
You can send out questionnaires that will (barely) meet the quality standard, plenty of organisations continue to do so! Sooner or later however, a supplier will have a negative impact on you and your customers. The second this happens, your reputation is put at risk.
The bottom line is, that you’re going to have to get proactive and, whilst there’s no silver bullet, it’s really not that hard to work with your supplier to get the assurance that you have in fact appointed the right company, you just bring some focus and discipline into things. Here’s how to get started…
There’s a lot of buzz regarding ‘Engagement’ but forget all that and simply take it the way it reads in the dictionary. We are meaning ‘to become involved’.
Adopt the mind-set that you are in a partnership with your suppliers and contractors. Partners naturally help each other out and want to bring the best out in each other. Think of yourselves as being on the same team, a team whose ultimate goal is to delight your end-customer.
Spend a little time identifying your top ten most critical suppliers or contractors. Choose them based on risk: what impact do they have on your company and the end-customer? How many non-conformances, accidents or complaints have been reported about them in the past 12/24 months? What activities do they undertake for you, or what products do they provide to you? Is there a potential problem just waiting to happen?
Set up a meeting with your supplier, to outline what you’ve identified and importantly, what their impact could be on your company and your clients. This doesn’t have to be face to face but in terms of building relationships the benefits of visual and verbal interaction are difficult to beat.
Before the meeting takes place consider what additional information you need about the supplier. What could they share with you to provide you with that comfort and assurance? You may want to undertake an audit, or simply a visit to see them in action on a site. Perhaps it’s the details of previous audits or the story they can tell of how they’ve handled previous non-conformances or audit findings that puts your mind at ease. There are many ways to approach this, but you need to identify the method that works for you and to have the supplier on side…remember that word, relationship!
Does the following statement sound familiar? “We’ve always used them, they’re great, they do exactly what we ask them to do and they know exactly what we want from them.” Is this a fact or a feeling? You may wish to reconsider what this ‘feeling’ is based on. Is it because someone that worked in our compliance department some time ago, said so? Sometimes you have to hear it with your own ears and see it with your own eyes, simply to be satisfied that things really are as you would expect them to be and to take the opportunity to look at improvements, how things might be done better, not just as they’ve always been done.
Once a healthy relationship is established the chances to have follow up chats and outline areas of improvement, with input from both parties, are commonplace.
Too few organisations make supplier management a priority, but the ones that do reap impressive rewards. Focus on supplier management and you’ll find risk is reduced because communication is open and two-way, meaning you are much less likely to be caught unawares – besides, you never know what else might come out of it!
When you are running a company that uses contractors and external suppliers, you need to make sure that you are managing them effectively. Occasionally, problems can arise, and you need to be ready to face them. Find out more about how to do this below.
Benefits Of Using Contractors
There are many benefits to using external resources like suppliers and contractors in a business. More businesses are realising this and are changing the way that they operate. As long as supplier relationship management takes place, businesses can benefit from expert services, lower costs and increased agility. You can also use contractors for their specialist skills while giving yourself more time to focus on the core business activities which you know you are good at.
Next, we are going to discuss some of the things that you need to focus on when managing these external resources.
When you are using contractors or external suppliers, you need to be able to manage them in a dynamic way. This requires a different type of leadership skills that you might need to work on. Improved leadership will help you to manage this effectively, but remember it’s a relationship, so you need to be able to take advice from suppliers as well as pass out instruction. The best leaders will always be willing to change and adapt to situations, even those which are identified and presented from outside your organisation.
Does your business have clear processes that are easy to follow? You need to make sure that everything is explained carefully to outside contractors to keep the business running smoothly. A key point to remember, when you write processes, they need to be understood by those that may not currently do the job and they should be simple to follow and implement. There is no use in having fantastic complex processes that people don’t understand, as they simply won’t be implemented or used. Many businesses these days consider adopting processes and practices that align with International Standards, such as ISO 9001 for Quality Management. These include supplier management and relationship, amongst other things and will provide you with a framework.
Risk assessment and management should be something which you are actively doing throughout your entire business. This is especially important when working with external resources to avoid any serious threats to your intellectual property, people, assets or your business processes. Effective supplier relationship management requires vital education on how your business operates and assessing your business risks regularly, including those imported in to the business from supplier is vital.
Using external resources can be cost-effective but only if you control your costs effectively. Think about how much you can afford to spend on these things and manage your budget accordingly. Consider how much this would cost you to undertake internally, ensuring to include all costs associated, plus management that may be involved.
Your HR policies might need to be adapted to accommodate the external staff that you are making use of. Think about how they differ from staff on your payroll, but don’t forget that if they are involved in higher risk activities for your business, you will need to take a level of responsibility to ensure the safety of them and others working around them.
If you are using external resources, then you need to have strict KPIs and SLA’s to ensure performance is managed effectively. Not only should you record the performance, but you should analyse it also, ensuring that areas for improvement are documented and driven through improvement plans with suppliers. But don’t forget that this should be a relationship, so the improvements could very much be on your side as much as the suppliers.
The final thing that you need to focus on is making sure that you have the right tools to make this work. Consider adding software that allows you to share knowledge and encourages collaboration for the best possible result.
Make sure to focus on these key areas if you want to make the most of any external resources that your company utilises.
FQM are delighted to welcome Julie McKee as Technical Assistant. Julie will provide first line support to internal FQM consultants as well as clients in the area of Mango QHSE Software.
FQM completed the following annual audits on our clients throughout November and December:
John Gilbert Architects against the clauses of ISO 9001:2015, ISO 14001:2015 and OHSAS 18001:2007
Alex Nangle Electrical against the clauses of ISO 9001:2015 and ISO 14001:2015
Infographics UK Ltd against the clause of ISO 9001:2015
Storrier & Donaldson against the clause of ISO 9001:2015
FQM completed management system support / HSE support to several of our clients through our QHSE Services portfolio:
Cameron Presentations – carried out an offsite HSE Safety Inspection for one of their end clients in Edinburgh as part of our HSE monthly managed QHSE services support to clients.
Cameron Presentations, Edinburgh facility – carried out onsite Health and Safety Compliance Audit for our client.
Lareine Engineering – carried out an ISO 9001:2015 Internal Audit of their recently implemented and updated quality management system.
Amos Beech – carried out QHSE Internal Audit against clauses of ISO 9001: 2015
Kelton Engineering – have engaged with Kelton to support them with their 2019 QHSE internal audit support.
FQM are delighted to have been contracted by one of our existing clients, Albion Drilling Group (ADG), to expand our services. Having worked with ADG for a number of years and assisted them in achieving ISO 9001:2015 certification with the British Assessment Bureau, we have now been asked to provide our full suite of QHSE support services, where by FQM consultants will help ADG meet their legal requirements towards Health, Safety and Environmental compliance using our Mango QHSE compliance software.
FQM QHSE Coordinator Robbie Cairns completed further on and offsite QHSE support for many of our clients throughout November and December. This service sees our team working within our client’s facilities, at offsite locations and sometimes remote at construction and other sites. This included supporting our clients on the management of their Mango QHSE Compliance Software. This month that included, FPG, Alex Nangle Electrical and Processplus.
Currently training personnel on the use of Mango and beginning implementation of Mango based IMS (3-standard) with H L S McConnell, who are a respected industrial and commercial roofing contractor.
Our MD Chris Docherty has continued to be working with a large Oil and Gas operator with North Sea assets to undertake a strategic review of the UK operations management of Quality, through undertaking stakeholder interviews, system reviews and a detailed review of QA/QC support currently and for future needs and expectations.
Steel Alloys and Services – due to their recent expansion and relocation to new premises – FQM have engaged with Steel Alloys to provide them with Quality, Health, Safety and Environmental support utilising the Mango QHSE compliance software
Two new clients have subscribed this month to the Mango QHSE compliance software, seeing the benefits of it’s simplicity to use, cost effectiveness and all in one cloud based software – read our clients testimonials here.
The months of November and December seen Chris Docherty visit London a number of times to assist our client International Marine Contractors Association (IMCA) in achieving ISO 9001:2015 certification with our Mango QHSE Compliance Software. This was achieved with zero non-conformances from the UKAS Certification Auditor.
FQM achieved continued certification to ISO 9001:2015 through our surveillance visit from the British Assessment Bureau auditor.
Albion Drilling Group – our MD Chris Docherty attended ADG’s ISO 9001:2015 external surveillance visit from the British Assessment Bureau as the ADG appointed Quality representative to provide them with onsite support using the Mango QHSE compliance software throughout the audit. We are happy to report that ADG received a clean bill of health and full certification remains in place.
FQM are delighted to continue to provide Quality Support to top Scottish security company DSD Scotland, whereby we ensure they are meeting all requirements of ISO 9001:2015 to maintain their certification, through our Internal Audit programme.
Our QHSE Advisor Calum MacDonald carried out an ISO 45001:2018 GAP analysis assessment audit for our long term Aberdeen client Kelton Engineering. This audit was to provide the management of Kelton Engineering with confidence that they are prepared to achieve transition from OHSAS 18001 to ISO 45001:2018 and outline any actions to be taken.
FQM have been continuing our implementation and support of the ISO 9001:2015 Quality Management System with Mango QHSE Compliance Software at the International Marine Contractors Association (IMCA) at their London HQ.
FQM completed the following annual audits on our clients throughout October:
AMT Intercargo against the clauses of ISO 9001:2015, ISO 14001:2015 and OHSAS 18001:2007
Bayne Stevenson Associates against the clauses of ISO 9001:2015 and ISO 14001:2015
Brookfield Metal Recycling against the clauses of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018
Assist Design Architects against the clauses of ISO 9001:2015 and ISO 14001:2015
FQM QHSE Coordinator Robbie Cairns completed further on and offsite QHSE support for many of our clients throughout October. This service sees our team working within our client’s facilities, at offsite locations and sometimes remote at construction and other sites. This included supporting our clients on the management of their Mango QHSE Compliance Software. This month that included, FPG, Alex Nangle Electrical and Processplus.
Our MD Chris Docherty has continued this month to be working with a large Oil and Gas operator with North Sea assets to undertake a strategic review of the UK operations management of Quality, through undertaking stakeholder interviews, system reviews and a detailed review of QA/QC support currently and for future needs and expectations.
One of our QHSE Advisors Calum MacDonald has continue to provide support to Aberdeen based dance company City Moves, in the areas of Health and Safety legal compliance. We work with clients of all shapes and sizes, but we have to say this is the first Dance company and it’s great to see them taking responsibility for their staff, customers and visitors.
We delivered out in-house ISO 9001:2015 Internal Auditor training to an existing client in Dundee, the successful Engineering and Racing company Agra Engineering.
QHSE can be seen as a difficult area to break into; the depth and breadth of this field linking arms with the veterans of compliance forms a formidable hurdle. However, six months on from beginning my role here at FQM, I feel as though I’m finally linking up.
When I first began, much of my time was spent building client management systems; analysing the data brought to me from site and attempting to build a picture of how each client works and how they would comply with the standards in their own unique way. Of course, this proved challenging as at the time I was still picking apart the ISOs themselves – though looking back, I can say the recent common framework invariably made things easier! Lastly, as the final layer on my learning cake; I had been tasked with shadowing on site visits and becoming adept with the QHSE Software Mango.
Attending site visits is my favourite part of the job. I was offered a window into the inner workings of a great many interesting businesses, and in some cases, began to see my office labours actually come to life. Most recently, I had a wee proud moment when two clients I had been closely involved with passed their certification – one with Mango and one without.
Its through these experiences that I learned an important lesson on coming to grips with Mango, and QHSE in general: participation is the key to success. Its only once I began to apply Mango, apply the standards and apply the site experience, that I was more confidently able to craft client solutions. And I’ve seen the same thing happen inside their businesses too. If everyone gets involved; signing-on the system, managing the modules, putting the processes through their paces – then you truly see honest improvement.
Although there’s still a lot to grasp before I can join arms with the compliance experts; going forward now I know where to focus my efforts. As I progress, I hope now to continue learning, engaging with clients and to take a more active role in the FQM team; ensuring that our clients continue get the very best support that we can provide.
Accidents and incidents are something we’d rather not be having, they are time consuming, they cause disruption in normal business and of course they can have a massive impact on the person involved, their family, colleagues. It could also have significant impact on the business finances due to the associated hidden costs. But unfortunately, workplace accidents and incidents do occur and are something all employees and employers need to manage. In the UK there was 70,116 employee injuries reported under RIDDOR between 2016/17, however that is just the tip of the iceberg, as the number of injuries which occurred at work was 609,000 according to the Labour Force Survey in the same timeframe. This is not including that “mystery” incident/observation, the “near miss” – something that many companies embrace and use to drive improvements across their business.
Managing Accidents and Incidents
Going back to the process of how companies manage these, a common method for recording accidents and incidents in the workplace is through utilising an accident book or a never ending excel spreadsheet. These require the person(s) managing this to self-prompt or rely on others to self-prompt when the need arises to investigate, review, follow up and importantly take the necessary corrective action on the root cause, plus hopefully reviewing this action to ensure that it doesn’t happen again. The result of this can often be that accidents and incidents are miss managed, but not through the want of trying, but through the process that you rely upon as a company. These processes rely on manual steps and human memory intervention and follow up, which comes with its own risks. There are many ways and means to improve this, not least the use of technology.
Many products exist in the marketplace that allow accidents and incidents to be managed and controlled in such a way that employers and employees can feel comfortable that the necessary information is being captured and acted upon. Furthermore, these can provide an auditable trace to any authority that asks, of how an incident was handled
At FQM we use the Mango QHSE Compliance Software solution, which removes the burden through an all-encompassing method of capturing accidents and incidents, including the supporting information which can be uploaded at the touch of a button, after all a picture tells a thousand words in many cases. This web-based software solution benefits from automated notifications going directly to the people that need to know, removing the time delay and information breakdown. The addition of key supporting documents educates the responsible person who determines if a detailed investigation is required and allows the process to be managed through a governed and auditable workflow. Ultimately, this results in clear documented evidence of the root cause and corrective action while maintaining an auditable trail of actions.
Mango QHSE Compliance Software
Mango also has an extensive reporting functionality giving the organisation the ability to run reports on accidents/incidents that have taken place in any given time frame, location, type and so much more. This can aid organisations in identifying trends in accidents/incidents and act to raise awareness to mitigate the potential for future events. The accident/incident module within Mango is customisable to terminology and categories appropriate to any organisation or industry, thus allowing integration with the current reporting methodology. An accident/incident can be raised by any employee either through the desktop web-based portal or on the move through the mango app on a mobile device. The further benefit of utilising Mango in capturing your accidents/incidents is the ability to link to other modules in Mango, for example to view the status/effectiveness of any corrective action raised within the improvement module or any associated risks raised from the event in the risk management module.
If you want to see how technology can help you in the management of your accidents and incidents, please get in touch with FQM Ltd to arrange a demonstration of the capabilities of the Mango QHSE Compliance software.
Since joining FQM back in March I have learned a great deal about QHSE in a short time and what it means to work as a professional in this industry. Having studied chemical engineering, I was familiar with some concepts of the role; and my interests in Kendo, writing and reading line up nicely with Risk Analysis and ISO Standards research (my favourite part of the job). But I realise I still have a lot to learn and that this is only the beginning!
Looking back, I would say that my journey into QHSE began in second year of University. Undertaking modules in Safety Management Practices led by an experienced industry professional, we looked into different incidents that have since left a black mark upon industry: Piper Alpha, PEMEX near Mexico City and the Space Shuttle Columbia disaster. Tasked with determining the root cause of each, reviewing the evidence and then the effects; I felt compelled by the cost they imparted onto those involved – the human cost – and I knew then that I wanted to delve deeper into the field.
Each incident had one common feature, “an awful sameness”: the management did not have a pro-active, positive view towards QHSE. And whilst we have come a long way since Piper Alpha, this attitude is still prevalent across many in industry today and is what I believe to be the biggest challenge we face as consulting professionals. Changing the culture around these issues and highlighting the benefits of implementing a working, forward-thinking QHSE System is why I decided to pursue this career path.
I hope that by continuing to learn with the people here at FQM, and through working with our clients, I’ll be able to reach my full potential and start into a long challenging career.