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Walt Disney strongly believed that ‘good ideas can come from anyone.’ Learn why it is critical that leaders seek out and nurture relationships with employees and colleague throughout their organization to ensure ongoing business success.

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In this month’s “Meet the Disney Institute Team: Five Minutes With…” we want to introduce you to someone who has a key role in helping our global portfolio of Disney Institute Guests, participants and clients. In his role as a Production Coordinator, Fran Santina interacts with thousands of Disney Institute participants and clients each year.

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It was Walt Disney who once said, “You don’t build it for yourself. You know what the people want and you build it for them.” A lot has changed since Disneyland first opened in 1955, but one thing that has remained the same is our commitment to perfecting the customer experience.

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Learn why organizations must move past the obvious service criteria and begin to take a holistic look at their customers.

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Greetings from the Disneyland Resort in Southern California where we’re hosting the Disney Institute Customer Experience Summit this week.

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Learn why a succession plan should incorporate employees at all levels of an organization.

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Learn how every organization has the potential to be creative in designing their customer experience.

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Learn new skills and strategies to step up your customer experience, and gain a competitive advantage. Join us for the next #DisneyCXSummit at Walt Disney World.

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Learn what processes can make a significant difference in exceeding customer expectations.

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Adopt these three practices to refresh your routine and possibly open new doors in your career.

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