Veterinary technicians play a huge role in client education. You do your best to explain things to the owner, but sometimes when things get busy, you wish you had a really great handout on the subject at hand. Here is a list of some resources for client handouts.
You may wish to share with your practice manager or veterinarian, so they are pre-approved to share or hand out when needed. The Veterinary Partner site is also a great way to brush up on those topics you have been wanting to review yourself!
A veterinary client can come in all forms. In fact, dealing with them is somewhat of an art form that you will learn over time.
Despite your best work and stellar customer service skills, you will definitely have interactions with clients that are very difficult from time to time. No matter what you do, they will not be satisfied.
When you are going to vet tech school, you are likely very busy and stressed with classes, studying, and lab activities. Many of you are also simultaneously working or taking care of kids and family life.
It can be overwhelming at times when you are juggling multiple things.
Job risks for veterinary technicians include bite and scratch injuries. These are the most common injuries reported in the field. I always laugh to myself when the dog is giving me the eye, and the owner says, "Don't worry, he won't bite!" Famous last words.
This post includes some tips to remember in trying to prevent this type of injury from occurring.
There are many pieces of a pet’s history that may be valuable in helping to obtain a correct diagnosis or treatment for the pet.
The following list of questions should be asked at each visit. Some hospitals will have a questionnaire sheet for the owner to fill out when they arrive which can help to make for a more efficient visit.