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It is common for organizations to have a not-so-good experience with AI-driven chatbots. It is a common instance that users get stuck on a chatbot trying to clarify a query. But all they get is a message that says, “I didn’t understand, can you try rephrasing your question?” We have all had chatbot experiences where we get stuck in a loop and the bot just doesn't get the query. It seems like the task we could have done in 5 minutes, the bot took more than 10 minutes to comprehend. Unfortunately, even after those 10 minutes, nothing fruitful happened.

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Kore.ai Blog by Aurosikha Priyadarshini - 1w ago

Online Shopping has changed for good - first with the Internet, then mobile and now with the rise of chatbots. It’s difficult to imagine people thronging physical stores to compare prices and shop, when they can make all goods materialize at their doorstep just with a few clicks.

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It is common for organizations to have a not-so-good experience with AI-driven chatbots. It is a common instance that users get stuck on a chatbot trying to clarify a query. But all they get is a message that says, “I didn’t understand, can you try rephrasing your question?” We have all had chatbot experiences where we get stuck in a loop and the bot just doesn't get the query. It seems like the task we could have done in 5 minutes, the bot took more than 10 minutes to comprehend. Unfortunately, even after those 10 minutes, nothing fruitful happened.

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Online Shopping has changed for good - first with the Internet, then mobile and now with the rise of chatbots. It’s difficult to imagine people thronging physical stores to compare prices and shop, when they can make all goods materialize at their doorstep just with a few clicks.

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A Whole New World

The industry is ever evolving with music, films, gaming, OTT media gaining momentum. The role of a conversational chatbot is of manifold importance. Chatbot Examples include music chatbots that help in creating and maintaining playlist as per the audience preferences, online gaming bots, virtual assistant bots who help engage audiences and drive revenue for the digital entertainment mediums.

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Industries are betting big on Artificial Intelligence (AI), especially Conversational AI, to expand their customer base and reduce operational costs at a massive scale. Companies are leveraging AI to improve customer experience and drive greater efficiencies through automation. Customers too have adopted technologies like Siri, Alexa, and Google Assistant with genuine interest and admiration. Conversational AI is riding on the success of these three technologies.

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The Age of the Smart Traveller is here

We live in the age of transformation. The digital wave has made its way in every aspect of human life. From retail, medical, logistics, healthcare to travel and hospitality, no industry today is unscathed by digital disruption. With the rising need to attain customer satisfaction and humanize experiences across all touchpoints, chatbots have become a buzzword. The travel industry today is one of the fastest growing and it relies on customer experience, digital disruptive technologies and conversation AI. Flight booking, online virtual travel agents, web check-in, holiday planning can now be accomplished by a smart Travel Chatbot. These chatbots not only make travel processes fast and smooth but they also optimize business operations and reduce costs.

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Just like a wide array of industries that it’s invading, Artificial Intelligence (AI) has made its way through the telecom industry as well. Most telecom operators nowadays are harnessing the power of Machine Learning (ML) and AI to increase the reliability of their networks, enhance customer satisfaction rate, optimize various business processes to earn better revenue and much more.

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AI-powered chatbots have triggered immense growth of some of the businesses in the past few years. It is assumed that by 2020 almost 75% of the businesses would be using these chatbots for carrying out customer interactions.

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Bots are in action everywhere from handling queries on various banking activities like balance check, transactions , availing loans to International Travel where quick check-ins and meals can be booked with automated New World Avatars that are ready to serve keystrokes & voice.

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