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 If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key ..read more
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Automated customer service isn’t a new concept. We’ve all navigated our fair share of automated phone menus or interacted with support ..read more
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Many of us in the design and technology community pride ourselves on being tool builders, creating products that others can use to get ..read more
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 Today, we’re dissecting the customer experience at one of the hottest companies around: Slack. As someone who’s immersed ..read more
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A great onboarding experience is one that proves to new users that your product will help them do the job that they want. To put it ..read more
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Product engineers are experts at identifying, understanding and solving problems. When you talk about the types of problems you tackle, ..read more
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But although it’s inspiring to look at the paths other companies have successfully traveled, you also run the risk of ending up at the ..read more
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You might think chatbots are only for customer support, but using them to answer your customers’ questions is just one way to leverage ..read more
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We have never been more aware of how crucial healthy self-perception is to our well-being and success, with countless books, articles and ..read more
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Today’s episode of Intercom on Product is all about principles. We use product principles a lot in Intercom to guide us, in terms of how ..read more

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