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After CEX.IO upgraded its KYC procedure, the mobile app is a primary tool for users to pass verification. So we decided to improve user experience in the app and created a new design for the Android mobile app.

Our app is a fully functional trading tool that you can use to make informed on-the-spot decisions. That’s why we believe that the improved design will boost user experience and make interaction with the app easier.     

Improved Navigation

The major change in the Android app concerns navigation and the way you interact with the app. While adding new features, we’ve realized that it comes at the expense of convenience. So, we have decided to redefine our approach to navigation and make all essential features available within just a few taps.  

For user convenience, we’ve removed the menu bar on the left and placed all important elements at the bottom of the screen. In the menu, you can now find five tabs – namely Buy, Trade, Balance, Market, Profile – that will allow accessing all the features in a few clicks. Balance and Profile are new additions there. The Profile tab allows setting login and notification preferences, managing your cards, and contacting support.

Seamless Interaction

The best user experience is straightforward. So, we have added important notes and clarifications to the processes and actions you may need to take when navigating the app. This concerns the information that is required at different stages. We’ve also added warnings to draw your attention to the data you’re entering. Overall, we’ve made text notifications more informative for you to have a better idea of what is expected to be done, and when.

Brand Recognition

While making all those changes to the interface, we’ve also tried hard to keep our brand identity. So, we’ve focused on fonts, colors, and buttons to simplify the design and make it easier for you to get through the app. We’ve experimented with colors to make buttons and important interface elements more distinct. The brighter colors allow emphasizing the importance of specific elements.

With this simple and smart design of our Android app, you’ll get an exceptional trading experience and enjoy using the app.

If you are interested in trying the mobile app from CEX.IO, you can easily download it from App Store or Google Play.

Have a great trading experience!

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The Ethereum Constantinople upgrade that was initially scheduled for November 2018 will take place between January 14 and January 18, 2019. Getting closer to the date, we would like to inform you that CEX.IO will take all necessary steps to update our system and make sure your funds are completely safe. 

What happens with Ethereum on CEX.IO


We will take care of all the technical issues before and during the upgrade to secure your funds, so that you can be confident about the safety of your money.
Before the upgrade, we will pause ETH deposits and withdrawals. That is why we encourage you to carry out all the transactions in advance for them to reach your accounts or wallets without delays. After the upgrade, we will test the network and make sure that everything runs smoothly. Only after that we will re-enable ETH deposits and withdrawals. Please note that if you send ETH during the fork, you will receive the money after deposits and withdrawals are back on track. 
Additionally, if the chain splits and a new coin emerges, all users having ETH on their balances at the time of the fork will receive a new coin. We will credit it as soon as we settle all the technical aspects.

What is Constantinople on the Ethereum Network


The Constantinople upgrade has been a part of the Ethereum roadmap for a long time already. It follows the Byzantium upgrade and is an important preparation step before the Serenity upgrade. With all those changes in place, the developers intend to make the Ethereum network cheaper and more efficient. As a part of the upgrade, they will decrease the block time for the network to work faster. Additionally, after the Constantinople upgrade, running smart contracts will become cheaper.  
We hope that you will gain better experience with Ethereum after the upgrade. We will do our best to make sure that you get the service you deserve.

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Everyone loves getting extra benefits. Make a wire deposit in EUR, GBP, or USD through January 31, 2019 and get a bonus: 1% of the deposited amount or a 0% trading fee.

How do I get a bonus?

You can get the bonus only on the first qualifying deposit made through January 31, 2019. To receive it, you just need to make a wire deposit in EUR, GBP or USD.

  • If you deposit from $3,000 to $9,999, you’ll get 1% of the deposited amount.
  • If you deposit over $10,000, you’ll get 0% trading fee for the next 30 days.
What about EUR and GBP?

You’ll also receive a bonus on a wire deposit in EUR or GBP as long as the deposit equals or exceeds 3,000 USD equivalent (for 1% extra) or 10,000 USD equivalent (for a 0% trading fee).

Before depositing, make sure you have already verified your account.

Why deposit to CEX.IO?

CEX.IO offers its customers the following advantages:

  • experience since 2013
  • free-of-charge wire deposits
  • responsive Customer Support specialists
  • advanced data protection
  • offices in 5 countries and headquarters in London

We strive to offer our users the best trading experience. Use the platform for your benefit.

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On December 18, 2018, we updated CEX.IO Terms of Use.

To stay compliant with the international regulations, we may restrict or limit access to certain services we provide to our users.

If a regulator in a particular location imposes a restriction on specific cryptocurrency type or related transactions, we will have to restrict trading the pairs that include such cryptocurrency. In this case, the concerned users will only be able to withdraw the restricted cryptocurrency to an external address.

Thank you for being with us.

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We previously informed you that verification on CEX.IO would become mandatory. This requirement is already applicable to all new and unverified customers.

Verification stages

Please note there are several options for verification on CEX.IO. Let’s consider the most popular verification types.

After verifying your payment card, you’ll be able to use our instant crypto purchase service.

After passing the Address verification stage, you will:

  • get access to all payment options available on CEX.IO;
  • increase your deposit and withdrawal limits;
  • improve your trading experience.
For verified users

Already verified users don’t need to pass verification again. If you’re already verified, your verification status will remain the same and nothing will change in terms of your ability to use the CEX.IO platform.

To make sure the updated verification system is clear, we’ve changed the names of some account types. This will give you a better sense of what the types mean. You can find the previous and the corresponding new account types in the table below.

Previous New
Basic, without verified payment card Unverified
Basic, with verified payment card Identity Verification
Verified Address Verification
Verified Plus Enhanced Verification
Corporate Corporate Verification

Note that the conditions for each of the respective verification stages remain unchanged. You can check your verification status and learn about the conditions for your account type in the Limits and Commissions section.

Account types are synced across the web and mobile app, so you can also learn your status in the CEX.IO app. To do so, just go to the Verification tab in the menu of your CEX.IO mobile app.

We believe that this update will help us provide you with an even more secure trading environment and even better trading opportunities. On our side, we’ll continue improving our platform to make the crypto world more accessible.

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After the Bitcoin Cash fork, we’ve put much effort into securing your funds on both new chains and have applied an extra layer of safety measures. Now that we’ve ensured that the BCH ABC and BCH SV networks are stable and operational, we’ve completed the split and credited coins from the BCH SV chain to the accounts of all eligible users.

BSV credited to accounts

BSV coins have already been added to the accounts of those users who had BCH in their CEX.IO accounts at the moment of the fork. The amount of BSV was calculated based on BCH balances at that time.

What can I do with my BSV?

As we’ve already informed you, BSV trading and deposits are not supported on CEX.IO. However, you can now withdraw your BSV to an external wallet and further use it for your benefit.

BCH deposits and withdrawals re-enabled

After the fork, we closely observed the BCH network, and now we’re glad to inform you that BCH deposits and withdrawals have been re-enabled. You can once again easily deposit Bitcoin Cash to CEX.IO. When initiating a deposit, please remember that the BCH listed on CEX.IO is the coin of the BCH ABC network. Don’t deposit coins from the BCH SV network.
If you initiated any BCH deposits (from the BCH ABC network) while deposits were disabled on CEX.IO, they’ll be confirmed and reach your accounts shortly.
We hope that this new coin will provide you with even more opportunities for trading and add to your portfolio.

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