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Are you using Salesforce to manage relationships with customers? Then you might be using its live chat tool to talk to them, too. ..read more
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Great customer service forms the backbone of any successful business. But getting it isn’t easy. It demands certain skills. The top two ..read more
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Your customer support team answers “How do I reset my password?” dozens of times a day. Your website traffic is growing every month, ..read more
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Delivering a great customer experience means meeting your customers wherever they are online — be it on social media or third-party ..read more
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Want to know your biggest asset? Engaged customers.  Research shows, “Companies with the strongest omnichannel customer ..read more
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First things first. What exactly do we mean by customer engagement? Well, it’s all about the ongoing relationship between brand and ..read more
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An easy, quick, and seamless workflow is critical for customer support agents who are aiming to provide the best service possible. That’ ..read more
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By 2020, customer experience will overtake price and product as a key business differentiator. As the number of solutions available to ..read more
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Providing support through a traditional contact center or call center creates a lot of communication barrier between the agent and ..read more
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In the past, customer service is about picking up the phone to hear from your customers. Today, it’s much more than that. With ..read more

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