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Customer-centric – is it the new buzz word or a real way to differentiate your business? Let’s start by taking a look at this graph it represents the number of companies in the US that believe they are customer centric. Nearly 76% of companies ranked themselves in the top two-fifths (61 and higher). Wow! Companies must be doing […]
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As franchise systems grow, many franchisors organise and hold conferences for their network as a means to share knowledge and skills as well as opportunities to reconnect with and reinvigorate their network. Opportunities to promote those who have achieved milestones and encourage competition within the network are other advantages. Over the years I have seen […]
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