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Wolken Software’s North America Head Anand Muralidaran represented the company at its first CCW Industry event in Vegas from June 25 to ..read more
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Customers expect the company to take care of their issues and while some companies see this as a great burden, others see it as an ..read more
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How important is customer support service for businesses success? Try this- 54% of millennials, 50% of Gen Xers and 52% of baby boomers ..read more
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Businesses measure customer satisfaction across different parameters to rate their support function but they need to be considered as a ..read more
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Customer support service function received a great impetus with the addition of self-service portal and has become a firm favorite of ..read more
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It is now acknowledged that a service desk software helps you handle the ever-increasing customer requests and demands but it is not a ..read more
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Every android developers are very well aware of Third party integrations like Twitter login, Facebook Login, Google Login etc. All of these ..read more
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Having a customer self-service portal empowers your customers to contact you whenever they want to. 24×7 connectivity allows your ..read more
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Back in the 2000s when we received our laptops and Blackberries, we were all super-thrilled as our weekday experience was much better and ..read more
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Customer experience (CX)-the set of interactions between a customer and an organization throughout their business relationship– is no ..read more

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