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USAN announced today that it has achieved the Amazon Web Services (AWS) Service Delivery Partner designation for Amazon Connect, ..read more
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March 18, 2019 – USAN, a provider of cloud-based customer engagement solutions, today announced the availability of Agent Desktop for ..read more
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Calculating the Total Cost of Ownership for Amazon Connect Total cost of ownership (TCO) is an important factor to consider when deciding ..read more
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USAN’s solution gives customers the ability to quickly connect Dialogflow Enterprise Edition to existing corporate telephony networks ..read more
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When Amazon released its contact center service, Amazon Connect, it was met with skepticism by some industry insiders because it didn’t ..read more
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It’s no wonder that “self-service” is one of the first adjectives Amazon uses to describe Amazon Connect. Self-service is quite ..read more
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When Amazon released its cloud-based contact center service, it was met with skepticism. In a feature-by-feature comparison with any of the ..read more
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Visual IVR for Amazon Connect extends omnichannel IVR to Amazon Connect service October 23, 2017 – USAN, a provider of cloud-based ..read more
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Does Your IVR Really Save You Money? As the original self-service tool, IVR technology has long been a cost savings mechanism. ..read more
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Some folks in the contact center industry would have you believe that IVR technology is dead. Perhaps you agree, based on your own high opt ..read more

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