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Understanding and explaining moving terminology is essential for professionals working in tandem with the moving industry. Property management companies, real estate brokerages, and agents all help residents and clients understand and manage their moving process. When answering your clients’ moving questions, our essential list of moving terminology is a great resource. Keep it handy as a quick reference or share it with your residents or clients.


Accessorial Charges

Additional charges from a moving company for services such as packing, unpacking, crating, or appliance disconnection. These fees are added to the baseline moving cost.

Actual Charges

The final cost of a move from start to finish including moving cost, warehouse fees, and accessorial charges.


A representative who settles claims against a moving company for damage or loss of household goods during a move.


A moving company who is represented by a van line. An agent and their van line work together to serve customers.


The American Moving & Storage Association is an organization of moving companies dedicated to improving the moving and storage industry for moving companies and their customers, advocating on behalf of moving companies, and promoting ProMovers (defined below).

Appliance Service

A service offered by moving companies or a third-party to prepare appliances like washing machines, dryers, and refrigerators for transportation. This service may not include the disconnection of plumbing or electrical services.

Assembly and Disassembly

The process of taking apart furniture before loading it into the moving truck and reassembling it at the destination.


Bill of Lading

A legally binding document that outlines all of the details of the move from the shipping date to the items loaded on the moving truck. This document serves as a receipt of a customer’s agreement with a moving company.

Bulky Article Charge

Large items such as pool tables that require extra handling are subject to an additional charge.



The moving company who transports your belongings.

Cargo Claim

A claim filed by a customer regarding household goods that were broken or damaged during a move.

Cash on delivery (C.O.D.)

When a customer agrees to make a payment to the moving company upon delivery at the destination.


A claim filed for loss, damage, or delay in the delivery of household goods during any stage of the move or during warehousing.


The process of building wooden boxes to protect delicate or valuable items during transit.

Cube Sheet

A list of household goods and the amount of space (in cubic feet) they occupy in a truck. This is then converted into weight and used to determine the moving estimate.


Delivery Report

A report, signed by the customer, used to verify the delivery of household goods at the destination.

Delivery Window

The time period in which a moving company is scheduled to deliver a shipment to its final destination. The delivery window will depend on the distance of the move.

Destination Agent

The agent responsible for coordinating information to the customer and moving company at the moving destination.


A route change to a shipment's destination or an additional stop after a moving truck is already en route.

Door-to-Door Service

A service where household good are delivered from the origin to the destination directly and without storage.


Elevator Charge

An additional charge applied when a moving process includes moving items in an elevator.

Estimate, Binding

An agreement made between a customer and a moving company that guarantees the total cost of the move based on the weight of household items plus accessorial services.

Estimate, Non-Binding

A non-binding approximation of a moving cost based on the estimated weight of household items and any accessorial services.

Essentials Box

A box of essential items that are not packed onto the moving truck. Designed for the individuals who are moving to use during the last days spent in an old home or the first days spent in a new home.


Flight Charge

An additional charge for a moving professional to carry items up or down a flight of stairs.

Full-Service Moving

A service where a moving company completes the moving process from start to finish for the customer. This includes providing materials, packing, loading, transporting, unloading, unpacking, and the clean-up of household goods.

Federal Motor Carrier Safety Administration

The Federal Motor Carrier Safety Administration, or FMCSA, is an agency within the Department of Transportation that regulates the operational requirements for moving companies, trucks, and equipment.

Full-Value Protection Insurance

An insurance policy which covers the current market value of an item, an item’s replacement, or the cost to repair an item if it’s damaged or lost by a moving company during a move.

Furniture Blankets

Soft, sturdy blankets designed to protect household appliances, furniture, banisters, doorways, and walls during the moving process.

Furniture Pads

Placed under heavy household items, felt pads that help heavy furniture and appliances slide across the floors without damage.


Gross Weight

The combined weight of a moving truck loaded with household goods.

Guaranteed Pickup and Delivery Service

A premium moving service that guarantees specific pickup and delivery dates.


Hazard Insurance

Insurance that protects against damage from fire, floods, wind, and other natural events.

High-Value Articles

Household items that are valued at more than $100 per pound.


Impracticable Operations

Conditions that prohibit a moving company from carrying out a pickup or delivery with their standard equipment and require special equipment or additional labor. These terms are defined in a moving company’s tariff.

Inherent Vice

When the condition of an item prevents a moving company from moving the item without causing it damage. Think fragile antiques.

International Move

Any move that involves crossing an international boundary, regardless of distance.

Interstate Commerce Commission

The Interstate Commerce Commission, or ICC, is the federal agency governing interstate transportation. Their jurisdiction includes moving companies.

Interstate Move

Any move that involves crossing a state boundary, regardless of distance.

Intrastate Move

A move where the origin and destination are located in the same state.


A detailed list of the quantity and condition of household items.


Line-Haul Charges

Charges calculated by the mileage and weight of a shipment; specifically for long-distance moves.

Load Date

The date on which the shipment is to be picked up by the moving truck.

Local Move

A short-distance move, typically 40 miles or less.

Long Carry Charge

A charge applied when a moving company carries items an excessive distance from a home to the moving truck or vice versa. This distance is determined by the moving company.

Long-Term Storage

Storage of household items in a warehouse for an extended period of time, typically one month or longer.


Moving Company

A moving company helps people move their belongings from one place to another.

Moving Cost

The cost for a moving company to transport household items to their final destination. This does not include additional services or insurance costs.

Moving Process

All moving related actions from beginning to end. Divided into pre-move preparations, moving day procedures, and post-relocation tasks.


Net Weight

The weight of a shipment; obtained by subtracting the tare weight (the weight of the moving truck) from the gross weight (the weight of the fully-loaded moving truck).

Non-Allowable List (prohibited items)

A list of items that moving companies will not handle because they may contaminate or damage the moving company’s property or the property of the customer. For example, furniture that will not fit through doorways, items infested with bugs, household chemicals, and propane tanks are subject to this list.

Notification of Delay

Notice to a customer that a delivery will be delayed including the reason for the delay, the last known location of the truck, and a new delivery date.


Order for Service

A document authorizing a moving company to move your items.

Order Number

A number used to identify a customer’s move. This number appears on the Order for Service and the Bill of Lading.

Origin Agent

The agent responsible for coordinating information and preparing the necessary documentation for the customer and moving company at the moving origin.


When items are left behind due to insufficient space on the primary moving truck. An additional truck is then utilized to transport the leftover items.


Packing Service

A service offered by moving companies or third-parties where professionals pack items before moving day and unpack them upon delivery.

Packing Supplies

Also known as packing materials, these are cardboard boxes, stretch wrap, packing paper, bubble wrap, foam sheets, packing peanuts, packing tape, and other equipment used to protect or contain household items.


A portable platform for holding material for storage or transportation.


Stands for packed by owner. A term used by moving companies to designate when items are packed by a customer.

Peak Season Rates

Prices for moves that take place during the busiest season for moving companies. Typically between May 15 and Sept. 30.

Permanent Storage

Storing items in a warehouse indefinitely.

Pre-Existing Damage

Existing damage to an item that is not associated with the move.

Preferred Arrival Date (PAD)

The date a customer requests for delivery.

ProMover (AMSA)

A ProMover is a moving company who is certified by the American Moving and Storage Association as trustworthy, reputable, and professional.



The price of a moving company’s services. Based on a customer’s in-home estimate and their specific moving needs.



A reweigh of items may be requested by a customer upon delivery. If a reweigh is requested, charges will be calculated based on the new net weight.

Released Value Insurance

A basic moving insurance coverage required by federal law and offered at no additional charge. This policy insures your belongings for 60 cents per pound per item regardless of the item’s value.


Shuttle Service

The use of a smaller vehicle to transport items to a location that is not accessible to larger moving trucks.

Storage-In-Transit (SIT)

A request for temporary storage in a warehouse if the destination is not ready to receive the items. SIT service may not exceed a total of 90 days and the customer is responsible for the cost of the service as well as any warehouse handling fees.


A heavy-duty saran wrap, stretch-wrap is wrapped around furniture to protect it from damage.


Also referred to as an in-home estimate, a survey is a process where a moving professional visits a customer’s home and uses a cube sheet to create a list of furniture and estimate its total weight. They will also inquire about additional moving services and then provide a quote for the estimated cost of the move.


Tare Weight

The weight of the moving truck, equipment, and packing materials without a customer’s items. This weight helps determine the net weight of a customer’s move.


A comprehensive list of a moving company's rates, rules, and regulations. There are separate tariffs for different types of moves such as long-distance and short-distance moves.

Transit Time

The time spent in transit between a customer’s old home and their destination.



When a moving professional unloads boxes and crates from the moving truck and unpacks the contents at the destination.

Updater Certified Moving Company

Updater Certified Moving Companies meet a strict set of criteria regarding their reliability and  customer service. They are regarded as the best moving companies in the industry.

USDOT Number

A USDOT number serves as registration for any vehicle that transports cargo across state lines (which includes moving trucks). This number is regulated by the Federal Motor Carrier Safety Administration under the US Department of Transportation. You can check a moving companies USDOT number here.



A valuation is the estimated value of a customer’s move. Before the Bill of Lading is signed, a customer will declare the monetary cost for all of the items included in their move. A moving company will use this number to determine their liability for damage to or loss of an item.

Van Line

Van lines coordinate teams of local agents across the country to provide moving services for customers. Van lines are national brands and their agents perform household moves on behalf of their van line.


Warehouse Handling

Warehouse handling fees that occur each time a SIT (temporary storage in a warehouse) service is provided. These include temporary warehousing, loading and unloading of items, and the final delivery of items to their destination.


Your Rights and Responsibilities When You Move

A government issued document to help anyone who is moving understand every step of the moving process. Information about moving paperwork, estimates, claims, and insurance are all outlined in this document.

Moving can be an overwhelming period for residents and clients. Knowing the right moving terminology can help make the moving process less confusing and the moving industry more transparent. Reference these moving terms and pass them along to residents and clients so they can feel more confident working with their moving company.

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Updater — the nation’s leading relocation technology platform — is excited to announce its strategic partnership with New York-based brokerage Citi Habitats, one of the largest real estate brokerages in New York City.

Citi Habitats, the largest marketer of new residential buildings in Brooklyn, is offering Updater to its 900 agents in Manhattan and Brooklyn. The partnership allows Citi Habitats to provide a curated and personalized moving concierge to each and every client, helping them move from one home to another more seamlessly. All home buyers, home sellers, and renters who work with a Citi Habitats real estate agent will receive access to Updater’s moving technology.

Gary Malin, the president of Citi Habitats, told The Wall Street Journal that movers often rely on the expertise of their agents to complete their moves successfully and that Updater will help simplify the relocation process for their clients. “This shows them we are thinking of them, before, during and after the sale,” Malin said.

“As a New York-based company, we’re thrilled to partner with Citi Habitats, a leading brokerage right in our backyard,” said David Greenberg, Founder, and CEO of Updater. “I know first hand how frustrating moving can be in New York City. With 900 incredible agents now leveraging the Updater platform, the next moving experience for many New Yorkers will be far more efficient, and perhaps even enjoyable.” 

Read the full story of Updater’s partnership with Citi Habitats in The Wall Street Journal here

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A moving guide is the ultimate tool for organizing your residents’ moving process. Moving is one of the biggest pain points for new residents and a positive move-in experience has been shown to increase resident renewal rates. To help multifamily communities and their site teams make the best moving recommendations, we’ve created a multifamily move-in guide with tips your residents can use to pull off a stress-free move.

1. Give residents a moving task list

The first impression a resident will have of your property depends on their moving experience. Because first impressions are so important, help your residents keep their move organized with our epic checklist for moving. The list outlines all of the moving-related tasks to complete, starting from the eight weeks before moving day through the two weeks after move-in. The sooner your residents can begin planning their move, the better.

2. Be a moving company expert

Finding and booking a reputable moving company is one of the most time-consuming processes for residents. By helping new residents navigate the moving industry, site teams relieve the pressure of one of the most stressful moving tasks. Here are some tips residents will find useful when searching for a moving company:

Help residents find the best moving companies

Finding the best moving company for your residents can be tricky. Luckily, we have partnerships with some of the top moving companies in the business. To assist multifamily communities, we’ve created a tool to help your residents find the right moving company. Feel confident your site teams are suggesting the best moving services to new residents.

Educate residents about moving insurance

In addition to finding a moving company, there are a handful of other moving expenses to determine on moving day. Moving insurance is among the most important. To help your residents, check out these tips on choosing the right moving insurance policy.

Explain the requirements for moving deductions

Moving deductions are determined by the distance of a resident's move and when they begin employment at their new home. Here’s a helpful guide explaining moving deductions and their tax benefits.

Offer advice on how much to tip when moving

Tipping is a question that comes up during every move. Since each home and move is different, here’s some advice on answering your residents’ tipping inquiries.

Prioritize smart consolidation

Help residents reduce their moving costs by offering tips to consolidate belongings before moving day and advice on how to host a successful yard sale.

3. Deliver the best packing tips

Packing efficiently can make or break your residents’ moving process. Pass along these 50 moving hacks to help them navigate any packing problems. Here are a few more of our favorite packing tips:

Help residents find free moving boxes

Tracking down sturdy, free moving boxes is a challenge for people moving. Before you recommend buying boxes or recyclable moving bins, here’s a list of suggestions for finding free moving boxes. Once the moving boxes are packed, here’s a great system for labeling them.

Enhance the unpacking experience

Unpacking is just as important as packing. Knowing which boxes to open first and where to find them is crucial to make the first week in a new home comfortable. Here’s what to pack in an open-first box.

Encourage proper disposal of household chemicals

Not all items are safe to carry on a moving truck. Certain house cleaners, gardening chemicals, and other toxins must be disposed of safely before moving day.

Advocate for electronics recycling

Recycling used electronics is great for residents looking to consolidate. Here’s where and how they can dispose of their old electronics.

4. Remind residents what services to transfer and when

Keeping track of how and when to transfer utility services, update legal information, and switch service providers is no easy feat. Here’s what your team needs to know to help your residents schedule their updates on time:

Transfer utilities swiftly

Transferring utilities to a new property takes timely planning. Ensure your clients know what information they need to set up and shut off their gas, water, and electric service. Reference this list of documents new residents will need in order to make the switch.

Save when switching TV and internet providers

One of the last things residents want to disconnect and one the first thing they want to be installed in their new home is TV and internet service. Since certain properties offer preferred vendors, educate new residents on their choices and remind them to set their installation date. Pass along these 11 tips for residents looking to save money on their cable bill.

Update state voter and vehicle registration

Keeping voter and vehicle registration up-to-date is important to residents moving in and out of state. Check out this list of information for residents changing their driver’s license and registration and updating their voter registration.

Forward mail at the right time

It’s difficult to know when to forward mail to a new residence so there’s no gap in delivery. To help residents plan their mail-forwarding date, follow this guide to forwarding mail.

5. Help your clients stay organized with Updater

Property management companies and their site teams work extraordinarily hard to provide amazing service to residents throughout their stay. We recognize how much effort it takes to provide a stress-free moving process for new residents and we want to help make things easier. Gifting your residents and site staff Updater helps make the moving process more efficient.

To help site staff, we’ve personalized the moving experience for each individual resident to help them accomplish moving tasks such as booking a moving company, transferring utilities, updating their TV and internet, forwarding their mail, and updating their subscriptions.

Here’s what else we can do for multifamily communities. Plus, our moving tips blog is home to even more comprehensive and quality moving advice.

We hope this multifamily moving guide helps your team provide a superb moving experience for your residents. With information on every step of the moving process from choosing a moving company all the way to unpacking, use this moving expertise to make your team a resource for your residents. Your residents will thank you when you start their moving experience off on the right foot.

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Having to move quickly makes the moving process more stressful. Many of your real estate clients will be forced to move on a tight timeline of only a few weeks. With so much to do and so little time, staying organized is a challenge clients need help navigating. The good news is, we’ve created a consolidated checklist for agents to share with clients who need to know how to move quickly.


If you want more tips to help your clients move, check out our moving guide for real estate agents and our unabridged epic checklist for moving.

One month before the move

All moving tasks are time-sensitive when your clients are working to move quickly. With one month until moving day, there is still plenty of time to plan and execute some of the most important moving tasks. These are the tasks that will save you and your client headaches down the road.

1. Find and book an in-home survey with an Updater Certified Moving Company. Find a moving company you can trust to move your belongings with care.

2. Use our in-home estimate guide to get ready for your moving company survey. This includes taking inventory, labeling furniture, and reading everything before you sign anything.

3. Select a moving insurance policy to protect your belongings during the move.

4. See if your city requires a moving permit for parking the moving truck.

5. Identify bulky furniture that is difficult to move and may require extra attention. Measure doorways, staircases, and elevators to ensure all of your furniture will fit.

6. Gather materials to pack fragile or unusual items such as plants, pianos, fine art, pool tables, and safes. Your moving company may not be qualified to disconnect certain appliances so you may need to hire a specialty mover to do the job. Talk to your moving company about what they will and will not move.

7. Plan a yard sale to sell any unwanted items and donate the remaining items to charity.

Three weeks before moving

Now that some of the external moving tasks are in the works, it’s time for your clients to start getting the interior of their home prepped. From getting all of their moving materials assembled to packing their least-used household items, week three is a test for the long days of packing that are around the corner.

8. Start packing all nonessential items. Start with the basement, garage, attic, and closets. Address any minor home repairs you find along the way. Here are some moving hacks to make your place look spotless.

9. Begin collecting free boxes wherever you can find them. Restaurants, grocery stores, and bookstores are good places to start. Here’s a list of other places to check. Also, consider renting plastic moving bins for heavy objects.

10. Invest in colored labels for moving boxes to identify what room objects belong to and what boxes should be opened first.

11. Set aside socks, t-shirts, towels, and linens to use as cushions for packing plates, glasses, and other fragile objects.

12. Send a moving announcement to friends and family with your moving date, your new address, and information if you’re throwing a moving away or a housewarming party.

13. Forward your mail with the U.S. Postal Service.

14. Update subscriptions like newspapers, magazines, and loyalty programs to your new address.

Two weeks before moving

Two weeks before the big move is the right time to get paperwork and home-services organized. Encourage clients to reach out to service providers for both their old and new home. Getting ahead on transferring utilities and choosing a new cable provider will ensure clients have service in place at their new residence.

15. Compare cable, internet, and phone providers in your new neighborhood. Schedule installation for your new home and set a cancellation date for your old services. Here are a few tips to save money when moving.

16. Transfer your utilities such as water, electric, and natural gas to your new property and schedule a cut-off date with your current provider.

17. Collect all financial and legal records in one convenient place. Here are some documents you’ll want to locate.

18. Dispose of any gardening chemicals, cleaning products, or poisonous items. Here’s a guide for disposing of toxic items safely.

19. Transfer your homeowners or renters insurance to your new home.

The final week before moving

The final week is crunch time for your clients. With a week to go and a lot of packing to do, pump-up your clients through the home stretch with these final moving tasks. The goal of the final week of packing is to make moving day as easy as possible.

20. Start a moving folder to collect any moving-related receipts and bills. This will come in handy at tax time when you claim a moving deduction.

21. Go through each room individually and pack items throughout the week as you no longer need to use specific items. Clean each room as you go.

22. Designate an essentials box with everything you’ll need during the first days in your new home.

23. Withdraw cash to tip your movers. Here’s some advice about tipping.

24. Empty and unplug your refrigerator and freezer to defrost the night before you move. Place a towel in front of the fridge to absorb any water that leaks. Also, drain the water hoses from your washing machine and ice maker.

What to do on moving day

Moving day has arrived and all of your clients’ prep is going to pay off. While your clients are focused on making sure everything makes its way onto the moving truck, here are some quick tips they can use to stay organized on the big day.

25. Complete any last minute packing. Check out these best practices for packing on moving day.

26. Set a personal moving day itinerary.

27. Protect tile, hardwood floors, and carpets during the cleaning and moving process.

28. Remember to remove light bulbs from any lamps going into the moving truck.

29. Do a final walkthrough of your entire home before you lock up. Here’s our ultimate final walkthrough checklist.

Have clients moving on an even tighter timeframe? Here’s our essentials checklist for clients who need to move quickly at the very last minute:

One week moving checklist

When there are fewer than seven days to move, getting the essentials completed on time is a struggle. In addition to the moving tips mentioned above, here are some additional tips to help clients complete a move quickly.

1. First and foremost, book a reputable moving company. Without time for comparison, it’s essential to book a great moving company quickly.

2. Throw away or donate as much as possible before you pack. Having less to box up and put in the moving truck will save time and feel great.

3. After you look for free moving boxes, consider renting plastic bins and a roll of packing paper so you can start packing right away.

4. Eat at home during your last week to clear your fridge and pantry. If you have nonperishable food leftover such as canned goods, ask your moving company if they partner with Move for Hunger, a nonprofit that donates food that would otherwise go to waste during moves.

5. Plan out your wardrobe for the week before you pack, then pack the clothes that you don’t plan on wearing for the week.

Need more last-minute packing advice? Check out our last minute moving tips guide to help you move quickly.


Whether your clients are moving in a month or in a week, moving quickly is a giant undertaking. Once they secure a moving date, offer these moving tips to help them strategize their moving tasks and make the transition to their new home as painless as possible. It’s not always easy to move quickly, but a little help from a seasoned real estate agent makes the process significantly less stressful.

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(NEW YORK/SAN ANTONIO) February 27, 2018 - Updater, the nation’s leading relocation technology platform, today announced a preferred supplier relationship with Berkshire Hathaway HomeServices, one of the most respected real estate brands in America. The announcement was made leading up to the Berkshire Hathaway HomeServices Sales Convention, which takes place March 4-6, 2018, in San Antonio, Texas.

Updater is the first relocation technology company to help consumers digitally update accounts and records, forward mail, connect and transfer utilities and home services, find and book reputable moving companies, and more – on one platform. Updater now processes over 15% of Americans who move annually.

Berkshire Hathaway HomeServices is one of America’s fastest-growing real estate brokerage networks with nearly 44,000 agents and 1,350 offices named to the brand since its September 2013 launch. "We are very excited to do business with Updater as a Preferred Supplier," said Gino Blefari, president and CEO of Berkshire Hathaway HomeServices. "We believe this technology will deliver a best in class, customized, white-glove service to our clients while providing Berkshire Hathaway HomeServices network members with a way to increase client engagement."

“We’re thrilled to provide another tier of excellence to the level of service the Berkshire Hathaway HomeServices network provides their clients across the country,” said Chris Avery, Updater’s Vice President of Real Estate. “Brokerages that choose to use Updater create an unrivaled client experience from initial meeting to well beyond closing, bringing an added value to the agent-client relationship that’s never existed before.”

With Updater, clients of the Berkshire Hathaway HomeServices network will be able to complete the following moving-related tasks using one platform:

  • Update Accounts: Clients can automatically update account records for more than 15,000 business, including magazines, newspapers, alumni associations, charities, retailer loyalty and frequent flier accounts.
  • Compare & Book a Moving Company: Clients can compare prices, schedule in-home estimates, and reserve trustworthy, Updater Certified Moving Companies.
  • Connect Home Services & Utilities: Clients can transfer utilities, set up digital services and schedule in-home installations.
  • Forward Mail: Clients can file their official U.S. Postal Service mail-forwarding form.
  • Send Digital Moving Announcements: Clients can notify friends and family that they are moving with a custom digital e-card to post on social media or send via email.
  • Claim Move-in Offers: Clients can take advantage of special offers and exclusive deals on moving services and expenses, including, but not limited to: discounts on professional cleaning, packing materials, mattresses, new checks.
  • And, more!
About Updater

Updater (ASX:UPD) is the nation’s first relocation technology platform designed to make moving easier for the 45 million Americans that relocate every year. Updater helps users seamlessly update accounts and records, transfer utilities and digital services, find and book a reputable moving company, forward mail and more. From real estate brokerages to multifamily and relocation companies, Updater’s proprietary relocation technology platform has become an industry standard, enabling a personalized and trusted all-in-one app for the relocation process. Headquartered in New York City, Updater was named one of Crain's 2016 Best Places to Work in NYC, ranking as the highest rated tech company on the list. Updater has raised nearly $100 million from leading investors, including SoftBank Capital, IA Ventures, Commerce Ventures, and Second Century Ventures, the strategic investment arm of the National Association of REALTORS®. For more information, please visit www.updater.com.

About Berkshire Hathaway HomeServices

Berkshire Hathaway HomeServices, based in Irvine, CA, is a real estate brokerage franchise network built for a new era in residential real estate. The network, among the few organizations entrusted to use the world-renowned Berkshire Hathaway name, brings to the real estate market a definitive mark of trust, integrity, stability and longevity. The brand in 2017 was recognized for “Highest Overall Satisfaction for Repeat Home Sellers Among National Full Service Real Estate Firms” in J.D. Power’s Home Buyer/Seller Satisfaction Study. Visit berkshirehathawayhs.com.

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We’re thrilled to see you at our first Berkshire Hathaway HomeServices Convention this March!

Innovation, Berkshire Hathaway’s action-packed HomeServices Convention, is upon us. This event will bring together the leaders of the Berkshire Hathaway Home Services world in an effort to network, educate, and take their businesses to another level. We’re looking forward to seeing all of our Berkshire Hathaway friends this year from March 4-6 in San Antonio, TX.

And let’s not forget the content! We’re looking to pack in as much learning as possible during Innovation. Here are just a few of the sessions we’re especially looking forward to:

  • Why Do I Need You? Agents are Sherpas — Mon, Mar. 4 at 4:00 pm
  • Kyle & Rik’s “Top 10” List — Mon, Mar. 4 at 2:30 pm & Tue, Mar. 5 at 2:30 pm
  • Language That Sells Monday — Mon, Mar. 4 at 2:30 pm
  • People, Passion and Purpose: Being Strategically Helpful — Mon, Mar. 4 at 2:30 pm & Mon Mar. 4 at 4:00 pm
Let's touch base

If you’re going to the show, you can find us at Booth #227 — stop by and say hello! We’d love to talk more about how Updater can help you deliver a seamless moving experience to your clients, and make you look great.

Interested in learning more about Updater? Set up a time to meet with a member of our team here.

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The trend toward pet amenities continues to grow among residents in multifamily apartments. With over 100 million dog and cat owners in the U.S., the property management industry has seen a steady rise in demand for pet amenities. In 2017, the National Multifamily Housing Council reported that there are now a greater number of residents who own pets, while these residents have a greater demand for pet-related amenities.

To help keep your properties' pet owners happy, take a look at these tips for premier pet amenities.

1. Get to know your pet owners

Move-in is the best time for properties to educate residents on their pet policies and introduce them to their pet amenities. For example, The Bozzuto Group builds their introduction to pet owners right into their move-in process. They require all of their residents’ pets to be registered with their leasing office and have their proper vaccinations. They even ask for a photo.

Some of Bozzuto’s pet amenities include pet spas, “bark parks” (in-house dog parks where dogs can do their business away from other residents), and “yappy hours” where pet-owning residents and their pets can mingle. They also offer complimentary dog treats and feature pet-of-the-month awards.

JoLynn Scotch, senior vice president of Bozzuto Management put it this way, “We try to go above and beyond and create a carefree and active lifestyle for the residents. That now extends to their pets.”

It’s also a good idea to get a dog’s perspective on pet amenities. That’s why Bozzuto created a dog’s-eye view video of one of their dog runs:

City Market at O | DOGGY GoPro Tour | DC Apartments - YouTube
2. Show pet owners you care

Once you’ve welcomed pet owners into your community, it’s time to provide them, and their pets, a great experience. One way you can show your appreciation for pet owners is by featuring pets on your website, or on social media. Fairfield Residential’s PetLife blog hosts helpful tips for apartment life with a pet. They’re even launching a Pup Culture campaign, featuring treat and hydration stations for community dogs.

Another great way to support pet owners is through local partnerships. AvalonBay Communities partners with their local VCA Animal Hospital as an amenity for their residents. Some of the perks include a free first wellness exam, 10% off veterinary services, and home delivery of pet food and medication.

They also offer other pet amenities like doggie paddle pool parties, a Howl-O-Week costume contest, and pet CPR classes.

3. Give them a pet concierge

A pet concierge is the perfect pet amenity for busy pet owners. There are a variety of pet concierge businesses out there such as Baroo and Bark Buildings who offer in-home services like pet sitting and grooming for dogs and cats, dog walking, and training for puppies. Bark buildings was also one of the National Multifamily Housing Council’s 2017 Launch Pad semi-finalists.

You should also make your community accessible to dog walking services like Wag! Available across the country, this dog walking app pairs your residents with local dog walkers. They even provide a map of where the dog was walked and send confirmation photos. It’s an ideal pet amenity for working pet owners.

4. Keep your community clean for all residents

While your residents’ pets are welcome members of your multifamily community, their waste is not. In order to be courteous to all of your residents, it’s important to take pet waste disposal seriously. Sanctioned areas for dog walking or rooftop dog parks help keep dog waste confined and strategically-placed dog waste stations promote proper waste disposal.

Some properties are using DNA to identify pet owners who do not clean up after their pets. Companies like PooPrints help communities enforce their pet waste policies and impose fines on any residents who violate them. Pet waste can transmit harmful bacteria, parasites, and diseases to humans so proper disposal is a legitimate concern for properties.

5. The future of pet amenities

Pet amenities are continuing to evolve as the demand for pet services from residents increases. Nearly 70 billion dollars was spent in the pet industry in 2017. One pain point for multifamily pet owners is understanding the differences between pet rent, fees, and deposits and making those payments accordingly. As renters insurance and other rental fees find new digital solutions, pet-owning residents should expect innovations that help simplify their pet finances.

As the expectations of pet-owning residents change, it’s important to stay on top of the pet amenity trends in the industry. However your property management company chooses to provide pet amenities for your pet owners, it’s sure to be appreciated!

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Want to be helpful to your clients when it comes to the actual process of moving? You're in luck! This moving guide, tailored for real estate agents and realtors, will assist you in providing moving tips for your clients during the most stressful period of the buying or selling process, moving day. As a client’s real estate ally, agents should deliver helpful moving information and resources to provide the best moving experience possible. But what moving tips are the most helpful to clients? To help you recommend the right moving advice for before, during, and after moving day, here are the top moving tips and tricks that all agents should know.

1. Give clients a moving checklist

Whether your client is buying or selling their home, the list of moving tasks they will have to tackle is long. To help them stay organized, here is our comprehensive moving checklist. We thought of every moving issue (so you don’t have to). It starts eight weeks before moving day and goes all the way through to two weeks after a move. It’s the best place to start brainstorming ideas for your clients and a valuable resource to send them.

2. Be the moving company guru

Finding the most reliable moving company is one of the most stressful moving tasks for clients. Help them take some of the pressure off of their hectic moving schedule by being their personalized moving company guide. Here are some moving tips for the biggest dilemmas that come up during the search for a moving company.

Help them book a moving company

Booking the right moving company is no easy feat. Luckily, Updater works with the best moving companies in the country. To help real estate agents and clients, we’ve created the ultimate tool to help you find a moving company. You can browse our database of reliable, professional moving companies or your clients can use the tool themselves to request and secure a quote. As a real estate agent, you should feel confident you’re suggesting a reputable moving company, and with this tool, you will be.

Inform them about moving insurance

On top of booking a moving company, there are other moving expenses associated with moving day. Moving insurance is a topic many homeowners have questions about or are not even aware they need. Here are some tips to help clients decide on the right moving insurance policy.

Discuss moving deductions

Do your clients meet the distance and time requirements to qualify for moving expense deductions at tax time? Emphasize this moving tip to any clients you know will meet these criteria.

Provide advice on how much to tip the movers

A question that comes up during every move is how much to tip movers. Because there is no one-size-fits-all answer, here’s how you can answer your clients’ tipping questions.

Emphasize smart consolidation

Moving companies, insurance, and tipping can all feel like hidden costs to factor in during a move. Help your clients ease their moving costs by giving advice on how to consolidate their belongings before the big move to save some money on moving day.

Here are some tips to provide your clients on how to run a successful tag sale.

3. Deliver the best packing advice

Packing is one of the most important parts of the move. It’s the last thing a client does in their old home and unpacking is the first thing they do in their new one. Share these 50 moving tips with clients to help guide their packing process. Here are a few additional tips to assist with packing problems.

Help them find moving boxes

Finding quality moving boxes can be one of the most frustrating moving tasks for clients. Before your clients order moving boxes online, here are 20 suggestions for finding free moving boxes. Moving boxes even make a creative closing gift for agents.

What’s more frustrating than finding moving boxes? Having them break when you move them. For client’s with heavier items, recommend recyclable plastic moving bins. Here’s where to find them.

After the moving boxes are packed, here’s some advice on the best way to label them.

Optimize the unpacking process

Deciding which items to pack up last and how to pack them is a simple way to make the first few days in a new home comfortable. Here’s what an open-first box is and what to pack in it.

Teach proper disposal of toxic Items

There are a lot of items that are not allowed on moving trucks, such as certain home cleaners and a variety of additional chemicals. Here’s how your clients can dispose of their toxic items safely.

Recommend electronics recycling

Old electronics are items that can’t simply be thrown away. Pass along these tips on how and where to properly dispose of old electronics.

4. Lead the charge on transferring services

Updating legal information, transferring services to a new home, and switching service providers all happens during different stages of the moving process. Here’s what you can remind your clients to update (and when) so they to avoid stressful moving surprises.

Transferring utilities

Transferring utilities is a moving task that needs a little pre-planning. Make sure your clients know what information they’ll need handy to transfer their services. Here are the documents they’ll need to prepare in order to make the switch.

Saving when switching cable, phone, and internet

Cable, phone service, and internet are some of the last things homeowners want to disconnect when they’re leaving their old homes and some of the first things that they want turned on when they get to their new homes. Share these 11 great tips to help clients save money on these essentials when they move.

Forwarding mail

Forwarding mail through the United States Postal Service can be complicated. The exact time to begin forwarding your mail and how to confirm that an application went through is not always clear. To assist with any client questions, here is a guide to forwarding mail when moving.

Update voter registration, driver’s license, and vehicle registration

Updating personal documents is essential for movers, especially those moving out of state. Here’s information on how your clients can update their voter registration, driver’s license, and vehicle registration.

Research homeowners insurance policy

Real estate clients often have questions about how their move affects their homeowners insurance and how they can update their policy for their new home. Check out these FAQs for homeowners regarding their insurance policy.

5. Give your clients the ultimate moving gift, Updater

There are so many stressful elements of moving that your clients will face during their move. We recognize how much work real estate agents put into helping ease the moving process for their clients. Updater makes the process more efficient.

To assist agents, we’ve personalized the moving experience for each individual client to help them accomplish moving tasks such as booking a moving company, transferring utilities, updating their TV and internet, forwarding their mail, and updating their subscriptions.

Check out what else Updater can do for real estate agents. Plus, our moving tips blog serves as a home for comprehensive and quality moving advice.

We hope this real estate agent moving guide helps you provide your clients with a stress-free moving day. From booking a moving company to unpacking in a new home, and everything in between, these moving tips will make you the moving expert your clients can rely on. Not to mention, they'll see you as a valuable resource and will remember this the next time they are looking to move.

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We are proud to announce that The American Moving & Storage Association (AMSA), named Updater the 2017 Summit Award Winner.

The Summit Award reflects AMSA’s and the industry’s recognition of outstanding performance among suppliers that is demonstrated through strong leadership, visionary thinking, customer service practices, and the development of an innovative product or service. 

This is the first time Updater has won the Summit Award and only the third time a technology company has won. In 2017, Updater acquired past Summit Award winners, IGC Software (2015) and Asset Controls, Inc. (2013). 

“AMSA Summit Award winners are known for innovation and dedication to serving moving and storage companies – all of the elements that make for a truly great partner," said David Greenberg, Updater Founder and CEO. "It's an honor to be recognized for the positive impact we're making in our industry: helping moving companies operate at maximum efficiency and deliver unparalleled customer experiences.”

The Summit Award is the moving industry’s most prestigious supplier recognition, as the honoree is selected directly from customer nominations. Updater is both humbled and flattered by what those who nominated us had to say. Customer nominations repeatedly emphasized the invaluable impact that Updater has made on their businesses. Below are a few of the comments we feel best convey the value of Updater:

This honor is due in large part to our amazing clients, the hundreds of industry relationships we’ve built over the years, and the thousands of movers who have used Updater to ease the stress of moving. We send out the warmest thank you to all who have been influential in our journey. Thank you for your time, support, and belief in our mission! 

Want more? There's a lot to read about Updater's involvement in the moving industry:

To keep in touch with Updater (and learn more about what we're up to) follow us on Twitter, LinkedIn, and Facebook

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Property management companies have been killing it on social media this past year. Social media is as important for property management companies as it is for their individual properties. To recognize the hard work that goes into managing an extraordinary social media presence, we’re showcasing our fav social media accounts from a variety of social channels. From Facebook to Pinterest and everywhere in-between, here are the property management companies who are on-point with their social media outreach.

Top contenders on Instagram:Stuyvesant Town

StuyTown’s Instagram shares a day in the life of a StuyTown resident. From local restaurant recommendations to updating the progress of their solar power initiative, StuyTown keeps their Instagram feed strong. Of course, some great shots of residents and local wildlife help too!

AMLI Residential

AMLI’s Instagram feed features amazing pics of their beautiful apartment communities from across the country. With glamorous shots from their downtown Denver rooftop, resident amenities like their community bike shop, and designs of model apartments for prospective residents, AMLI’s feed is perfect for any Instagram lurkers looking to see what this property management company has to offer.

Those ruling the Twitter game:Park La Brea Apartments

To keep residents up-to-speed on happenings in Los Angeles, Park La Brea’s Twitter features content about events from around the city. They recommend gems like Dine L.A.’s restaurant week, L.A. Mag’s weekly list of the city’s best events, and they even feature highlights from their own events. For residents, Park La Brea’s Twitter is an insiders guide to Los Angeles. Park La Brea is also no stranger to incredible engagement tools. Check out their property app, featured in our not-to-miss property management tech trends of 2018.

Cardinal Group Companies

Cardinal Group Companies uses their Twitter feed to promote their properties and to celebrate their staff. They feature amazing videos of their residents’ lifestyles as well as shout-outs to their staff. By using their Twitter account as both a recruiting and resident engagement tool, they give prospective candidates and residents an inside look at what it means to be a member of their community.

The leaders on Facebook:Fairfield Residential

Great content is the foundation of Fairfield Residential’s Facebook page. By integrating posts from their blog into their Facebook feed, they can share ideas directly with their residents in an environment that is more personal than an email. Check out their blog design in our best property management website designs post.

Lincoln Property Company

Celebrating amenities, staff, and their residents is what Lincoln Property’s Facebook page is all about. Seasonal photos from their properties, staff birthday or anniversary photos, and blog articles for residents are just some of what you’ll find on their page. Featuring information for every member of their community means their Facebook presence really does have something for everyone.

The most creative on Pinterest:Wasatch Property Management

Pinterest is a unique way for property management companies to interact with residents on social media. Wasatch Property Management’s Pinterest account is a place where they can share recipes, apartment photos, and design tips with their residents. With its easy-to-use, photo-centric design, Pinterest is the perfect place for properties to share photos and community resources with residents.

Trinity Property Consultants

One great Pinterest feature is the ability to share property-specific content with residents. Individual property folders help residents find and keep track of fun topics targeted for their community. Trinity Property’s Pinterest features apartment design photos, before-and-after photos of apartment renovations, and resident event photos all in one convenient place.

The best of Youtube:The Bozzuto Group
Rachel's Story | Paint Our Town Pink | Bozzuto - YouTube

Creating engaging video content is a challenge for any property management company. That’s why Bozzuto’s YouTube channel is so impressive. One example of what separates their YouTube channel from the rest of the industry is a conversation with Dr. Rachel Brem about her experience with breast cancer and information about her self-diagnosis. Sharing stories about topics that impact both their residents and staff is something that makes Bozzuto’s social media outreach extraordinary.

Greystar Real Estate Partners
Overlook at Huntcrest | Suwanee GA Apartments | Greystar - YouTube

Greystar’s Youtube channel is home to beautifully filmed videos that profile their unique properties and amenities. These introductory videos help give each of their properties a personal appeal that’s perfect for sharing with new residents or anyone considering joining a Greystar community. With eight years of experience creating video tours, Greystar has some of the strongest social media game in the industry.

Bonus: A few additional thought leaders in the multifamily space

Property management companies aren't the only ones doing amazing things with social media in the industry. Here’s a shout-out to some of the companies, property management resources, and thought leaders also making an impact on social media.

Lisa Trosien

Multifamily training and consulting expert and founding member of the Apartment All Stars team, Lisa Torisen, is the voice behind Apartment Expert. Lisa’s Facebook page is one outlet she uses to share great multifamily articles for both property management companies and apartment communities.

Tamela Coval

Tamela Coval is an executive consultant of multifamily technology for CORT Furniture Rental (which also has an amazing Instagram presence). She uses her Twitter feed to share the latest multifamily trends and help properties leverage their social media content.


RealPage is a property management software solution designed to help property management companies organize their resident’s information and provide an exceptional resident experience. RealPage posts an array of multifamily statistics, property management content, and reactions to industry conferences on its Twitter page.


Yardi is also a property management software company representing their brand on Twitter. They feature information about housing trends, software management best practices, and articles referencing their housing research.


We don’t want to toot our own horn but we pride ourselves on being in-the-know with trends that affect property management companies. Check out our insight into America’s top 15 moving destinations or learn how Pillar Properties provides exceptional experiences with unique apartment amenities on our blog. And of course, find us on social media: Facebook, Twitter, and Instagram.

Great social media has become the multifamily industry standard. For property management companies, social media plays a large role in resident and staff communication. By establishing their social media presence, these property management companies and industry players serve as thought leaders in their respective communities. May these awesome social media accounts serve as an inspiration to help property management companies everywhere own their social media outreach this year.

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