You must have seen this quote a thousand times in a thousand different places. It has been used to remind workers/employees time and time again of the customer’s importance.
And it is a great quote, one that should be followed by all.
“The goal as a company is to have customer service that is not just the best, but legendary” – Sam Walton
This is yet another quote, although not as popular as the first but echoes its lessons.
To successfully run a business, you need clients/customers. To be able to keep these customers, you need great customer service. One of the many ways to create great customer service is to employ people who are smart and passionate about their work.
Another way is to communicate the organization’s values clearly to them so that they’re in line.
As important as this is, most top guns in many organizations ignore good communication. They end up creating a void that becomes increasingly hard to close. And this affects the business and its goals.
If you run a company and you want to avoid this, here are ways to go about communicating well with your employees:
Putting out memos is good. But you can go one further and tell your firm’s story to your employees through corporate newspapers.
In truth, this kind of newspaper print is one of the most ideal ways to help your employees get familiar with the company. You can use it to create custom editorial content which can concentrate on the different departments of the company/business/organization.
One on One Conversation
This may be a lot of work for you as either the CEO or the Managing Director. But if you want to communicate well with your employees, take out time to have one-on-one conversations with them.
Which do you think they’ll be more responsive to?
Your guess is as good as ours. Get up close and personal. Don’t ignore them. They’re the reason you have a company to run/manage. Make them feel part of the family.
Learn the art of listening
These days, people only see communicating as more of expressing one’s self than it is about listening to the other party. And even when we pay attention enough to listen, we usually “listen to respond” instead of “listening to understand”.
Communication is a two-way thing. You can do all the talking, meetings, business briefs and all. If you don’t get feedbacks, it’s almost as good as not communicating at all.
Yes, reaching out is good. But be on the lookout for what your employees are saying (and not saying). It’s another great way to communicate with your employees well.
Yes, we know it’s a business set and as such, everyone should be serious.
But you don’t want to bore your employees to death, right? You can avoid this by creating a lighter mood in the office space with a few jokes here and there.
It shows your employees that you’re not uptight. Also, it gives them the impression that you’re approachable, without which they won’t be comfortable to give you honest feedback.
Your customers are important. But they shouldn’t be too important that you ignore your employees. Create a strong workforce by implementing these tips and communicating well. When the results come in, you’d be glad you did.
Greg Zanis is a cross maker from Aurora, Illinois who has been going around the country for a while now to put markers on graves of victims of shootings. The gesture is not much but every cross he makes takes little out of his heart.
Don Forman is an owner of a United Nissan in Las Vegas and Tustin Nissan in California who has been there since the start of the Fox5 Surprise Squad, a program that helps unsuspecting families by providing them with what they need—whether it’s a house rehabilitation, furniture, education assistance, free cars, thanks for Forman.
When 64-year-old retiree Stephen Paddock, a former real estate businessman, opened fire at the 22,000-thick crowd at the Route 91 Harvest music festival from his hotel suite, it was inevitable that Zanis and Foreman’s path would cross.
Zanis had made it his life’s mission to do his part for the victim’s families by doing what he does best—making wooden crosses. He has been traveling all around the country, mostly using his own resources, to offer this small gesture. He buys from the local hardware store for the materials and offers the finished cross to the grief-stricken families.
The word of his good work spread organically. Today, Zanis gets a regular request to also build a Star of David for the Jewish victims.
He was there to offer his sympathies and crosses during the 10th anniversary of the Northern Illinois University shooting. He made crosses for the E2 club stampede that killed 21 people. He was there to offer crosses to the families of the 17 shooting victims of Marjory Stoneman Douglas High School in Parkland, Florida. When he heard about
He immediately made the trip to Las Vegas when he knew about the Harvest festival shooting. Don Forman and the Fox5 Surprise Squad heard about Zanis’ generosity and they immediately went to work. They helped with the logistics and supplies so he could build more crosses and deliver them to the victim’s families.
Forman also gave Zanis a truck, which he now uses to drive around, several crosses on the bed and ready for delivery.
For his part, the car dealership owner ordered a halt in business as each employee was tapped to drive around people who want to donate blood for the injured victims of the Harvest festival or bring the victims to the hospitals for treatment. Aside from their respective philanthropies, both Forman and Zanis also shared a common trait—both are quick to deflect praise for the good work that they do. “It’s not about us but about the people whose lives are changed,” Forman says.
If you have kids, the beginning of every school year likely feels like a new calendar year. So why not treat it as such by getting the ole finances in order?
OK, so there’s plenty of reasons not to treat fall as a time to deep clean your financial life, but like any spring-cleaning venture, you will feel better after organizing your money matters.
Let’s look at a few ways to get in financial shape this fall.
Before you review any financials or take specific actions, you’ll want to build up your financial motivation. You want to have an appetite to get things in order. There are a variety of ways you can do this; follow financial thought leaders on Twitter, peruse personal finance blogs, and, as odd as it might sound, even stay abreast of debt relief companies on social media. Since these companies focus on helping debtors climb out of the hole, they tend to post a lot of motivational content, and who can’t benefit from that? See what I mean by checking out the Freedom Debt Relief Facebook page.
How’s Your Emergency Fund Looking?
You want six months of living expenses, but in some cases, you might want even more. For example, if the income you’re making now is higher than what you expect in the future or if you might encounter a longer-than-average job search. But there’s also nothing wrong with having a bigger emergency fund merely to have more breathing room. Consider putting your emergency fund in a high-yield money market savings account, which can take your money a bit further yet be available anytime you need access.
And Your Retirement Account(s)
If you have a retirement account (and I really hope you do), fall marks the halfway point in the tax year, so how are your contributions looking? Make sure to max out your IRA or Roth IRA ($5,500 max), or as much as you can if you have a 401(k) ($18,500 limit) through your employer (especially if your employer matches contributions).
Review Health Spending and Benefits
Even if you get insurance through your employer or your spouse’s employer, fall is still the time to go through the open enrollment process to compare plans and see if you qualify for any additional benefits. The open enrollment period for 2019 coverage is from Nov 1–Dec 15, 2018. While you’re re-assessing health benefits and coverage, it’s also an excellent time to review out-of-pocket medical expenses on the year and check your company’s flexible spending account deadline.
Set Up Automated Bill Pay & Paperless
Missing a credit card payment by a few days or paying less than the statement balance and getting dinged with interest is careless if you have the money to pay your bills. Take yourself out of the equation altogether by setting automatic monthly payments on every credit card and/or balance you carry to ensure you never pay extra with interest. And if you haven’t already done so, help the environment (and your peace of mind) by enrolling in paperless statements sent to your email.
Position Yourself for Purposeful Black Friday & Holiday Spending
Despite popular belief, there’s nothing wrong about indulging a little in Black Friday, Cyber Monday, or the holiday period in general. Consumers’ issues usually stem when the “blockbuster sales” cause them to make spontaneous purchases or buy additional items.
This year really take advantage of the sales that retailers are offering by making a list of what you actually need and would have purchased soon regardless of a deal. Make a list of what these items cost right now, and then monitor prices leading up to the holiday season.
Many retailers will start dropping prices a few weeks before the official sale begins, so stay alert to avoid the chaos. If you can manage to stay disciplined, you won’t end up with any “I thought that looked cool, so I bought it” purchases, and you’ll save a substantial amount on the things you actually needed.
In finance, a little forethought and planning go a long way. Take a few hours this fall to get on the same page with your funds and enjoy a more stress-free rest of the year knowing you’re on track for success.
There are various decisions that need to be made when opening a small business. One of them is hiring a managing manager or a working manager. Unfortunately, most people do not even know what that actually means. According to Ryan Grigson, the real choice between the two is based on where the owner wants the business to go.
The Two Job Types
The working manager is practically someone that is highly involved in all business areas. They tend to do everything, ranging from marketing to meeting people. You will even see some that take out the trash. The managing manager is one that mainly delegates tasks. He/she tells others what to do, how to do it and where to go.
When the small business is opened, the obvious solution is the working manager. In many cases it is actually the business owner that is the working manager. In the future, the managing manager is normally seen as a much better option. Also, it does depend on business type and the decision that is desired.
There Is No Obvious Best Choice
In many cases the choice between the two boils down to personal preference. There are many situations in which a one-man business ends up growing and has a working age of over 10 years, all with great results. There are also many small businesses that started with a ten-man operation, with great results.
In order to make a choice between the two, all business aspects have to be analyzed. The most important thing is to think about business future. You want to figure out where you are going. In most situations you will start with the one-person operation but do you want to eventually start hiring other people that would hire more business areas? Business nature is going to dictate many of the answers to such questions.
How Much Is The Owner Involved?
This is one of the most important questions to answer when the choice is going to be made. If the business owner is going to be involved in numerous aspects of the business, he often becomes the working manager. When the owner is not involved in many operations, it is quite common to see him hiring a managing manager. The owner discusses everything with the manager that will then take care of day-to-day operations with the help of a team.
How Much Budget Is Available?
This is another fact that needs to be taken into account since finances will dictate what options are actually available. The working manager is normally paid more simply because he does a lot more work. However, this is still cheaper in the long run than building a team that the managing manager would then use. One of the main reasons why startups use working managers is this lack of capital to hire a big team that would be operational from the start. If the budget is high, hiring the managing manager with a team tends to leave towards a much faster business growth.
Breast cancer should be a huge concern for women from all around the world. Fortunately, much is already known about the disease. Unfortunately, there are still millions of people that are not aware of various things when talking about breast cancer.
If you want to learn more about the condition, Life Medical Technologies highlights some facts that only few women actually know about breast cancer.
The Second Most Common Cancer Type
Breast cancer is the second most common cancer type that is found in women in the US. Also, it is the second highest cancer-related deaths cause in women of absolutely all races and ethnicities. People are not fully aware of how dangerous this condition is. Poor lifestyle choices actually increase the possibility of being affected. When diagnosed with breast cancer, it is vital that you quickly go to an experienced physician and that you start treatment. The doctor is also going to recommend lifestyle and diet modifications to make the condition better.
Breast Cancer Is An Epidemic
A really disturbing thing is that although we have access to more information, breast cancer is on the rise. According to statistics, this year alone there will be over 250,000 new cases in the US. This basically means that around 40,000 women are going to die.
At the moment there are millions of breast cancer survivors in the US. Early detection is really important if you want to survive. The death rates for breast cancer did decrease in the past 20 years, with women under 50 showing the best current improvement signs.
Genes Do Count
When you know that a close blood relative like a daughter, sister or mother had breast cancer, you need to realize that your possibility of being affected in the future is actually double. At the same time, it should be known that over 80% of patients do not have breast cancer family history. Many women that are over 40 years old decide to skip the annual screenings simply because there is no illness family history. Do not make this mistake.
Men Can Have Breast Cancer Too
Most people are actually surprised of the fact that men can also end up with breast cancer. The only real difference is that the number of cases that appear is much lower. Statistics show us that there will be around 2,000 invasive breast cancers diagnosed in men this year, with around 450 of them ending in death. The possibility that a man is going to develop breast cancer is just 1 in 1,000 but it is still high enough not to be neglected. Men should not downplay the possibility of having breast cancer.
No Age Limit
Both the old and the young can have breast cancer. However, as you are growing older, the possibility is higher. Basically, the current overall risk of breast cancer over the life of an individual is a huge 1 in 8 for women. This is much more than what many believe so do be sure that you actually go for the screenings.