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The 72nd Annual Conference of the Chartered Institute of Personnel and Development (CIPD) takes place on 6th and 7th November at ..read more
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This week is National Customer Service Week in the UK. Each day throughout the week has a particular theme and the theme for Thursday is ..read more
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The ‘Real’ Big Short Live takes place on Tuesday 15th October at The Queens Hotel, City Square, Leeds, England. The event features ..read more
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Are you sick to death of your car and home insurance premiums going up every year, even though you are a very loyal customer and have ..read more
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National Customer Service Week 2019 will take place from Monday 7th October to Friday 11th October. The week is a fantastic opportunity ..read more
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Newly published research by YouGov suggests that the main concern of most customers when they are dealing with contact centres is ..read more
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The UK Customer Satisfaction Awards recognise organisations and individuals that have implemented successful customer service ..read more
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If you’ve been out shopping recently, you will have probably come across those strange little terminals near the exit to shops that ..read more
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A Pizza Hut employee in Virginia USA, has lost their job - simply because they fulfilled a customer’s special request. The unnamed ..read more
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Earlier this year it was named as Britain's worst hotel chain for the sixth year in a row by Which? magazine. And this shoddy hotel ..read more

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