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Congratulations to The Contact Company’s Employee of the Month for the month of May, Jacinta Rainford. Jacinta is a Team Leader on a busy retail campaign and has impressed colleagues […]

The post Employee of the Month, May appeared first on The Contact Company.

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Congratulations to The Contact Company’s Employee of the Month for the month of April, Ashleigh Wakefield. Ashleigh is a Real Time Coordinator, within the Resource Planning department, on a busy […]

The post Employee of the Month, April appeared first on The Contact Company.

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• Employees from The Contact Company volunteer their time to Soccer Aid for Unicef and process telephone donations from the UK public. • All public donations to Soccer Aid for […]

The post The Contact Company Pledge their Support to Soccer Aid for Unicef appeared first on The Contact Company.

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First Contact Resolution (FCR) is simple: the lower the amount of interactions your customer faces to get their query sorted, the better. Lower amounts of customer interactions equal lower costs […]

The post 5 Ways to Improve First Contact Resolution appeared first on The Contact Company.

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Wanting to outsource your customer service, but unsure of the lingo? Take a look at our A-Z of Customer Contact jargon…   ACW (After Contact Work) Work completed by the […]

The post The A-Z of Customer Contact Jargon appeared first on The Contact Company.

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We’ve all been there: we’re stuck without our delivery/ the tickets for that special event haven’t arrived/ our takeaway is well past its delivery time/ the fridge is on the […]

The post How to Say Sorry to your Customers (and Mean it) appeared first on The Contact Company.

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Congratulations to The Contact Company’s Employee of the Month for the month of March, Josh Rawlings. Josh is a Customer Service Advisor on a busy automotive campaign and has been […]

The post Employee of the Month, March appeared first on The Contact Company.

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Being a good listener allows you to see the world through the eyes of others and to understand their feelings. This is especially important in the world of customer service; […]

The post How to be a Good Listener in Customer Service appeared first on The Contact Company.

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Multilingual customer support is important. Your customers expect to be able to talk to your Customer Service Team whenever they need them- no matter where in the World they are. […]

The post Top Tips for Multilingual Customer Support appeared first on The Contact Company.

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Your customers are important. In a world of social media and review sites, customer service and experience is a huge deciding factor for consumers choosing brands to trust. So, what […]

The post How to Hire the Right Customer Service Employees appeared first on The Contact Company.

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