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The Contact Company was recently awarded The Workplace Wellbeing Charter, cementing its commitment to health and wellbeing across its ..read more
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You know what they always say: “the customer knows best”! So, why is customer feedback so important and what’s the best way to get ..read more
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Create a Separation between Marketing and Help It’s always best to create separate accounts for marketing and customer service/“help ..read more
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The Contact Company has been named as one of Europe’s ‘Ones to Watch’ in a list of business excellence published by the European ..read more
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Customer service can make or break any business, but how do we deliver the top-notch customer service we strive for? The key is the people ..read more
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Congratulations to The Contact Company’s Employee of the Month for the month of June, Jade Critchley… Jade is a Team Leader on a busy ..read more
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Every brand makes mistakes sometimes, leading to negative experiences for customers. Interactions can be tricky for the Customer Service ..read more
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The Contact Company has been named as one of Liverpool City Region’s Top 50 Fastest-Growing Businesses… 50 of the fastest-growing ..read more
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Live chat can be a vital method of customer support in the vast world of online shopping. No matter how user-friendly you aim to make your ..read more
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Do you have a plan for managing customer interactions during an outage? Despite all of your planning, various investments in facilities/ ..read more

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