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We were delighted to participate in the #ApprenticefortheDay18 challenge earlier this week. On Monday we welcomed Gordon Macdonald MSP to our office, who spent the afternoon as part of our IT support team.
Gordon was introduced to the team and given an overview of the managed IT services which we provide. During his visit he spent the afternoon shadowing our apprentice, Daryl Hunter, to gain an insight into the life of an IT support technician. Gordon was provided with a demo of the software platforms and innovative technologies used to provide IT support & services to our customers. The experience provided a window into the benefits of work place learning and the important contribution that apprenticeships make to developing a dynamic workforce.
Gordon Macdonald MSP with Daryl Hunter, IT Centric Apprentice
Following his visit Gordon Macdonald said:
“I would like to thank IT Centric for inviting me along to complete my Apprentice for the Day challenge and for giving me the chance to find out more about how apprentices are supporting the technology industry, helping Edinburgh on its way to becoming the Data Capital of Europe. Ensuring that Scotland has a workforce equipped with the skills and training required to
support the rapidly growing IT industry in Scotland is vitally important to our economy. The Skills Development Scotland apprenticeships are playing a big part in making sure we maximise the talent and potential of Scotland’s booming technology industry.”
The initiative was launched by Skills Development Scotland to raise awareness of the contribution which apprentices make to Scotland’s economy. The latest annual statistics from Skills Development Scotland show that there were 27,145 Modern Apprenticeship starts in 2017-18. At IT Centric we have been supporting the Modern Apprentice Scheme since 2011 and at the start of this year welcomed our 5th apprentice to the team.
IT Centric are one of Central Scotland’s leading IT service providers, currently providing ICT support & services to over 100 businesses. As a dynamic fast based business, we have grown steadily over the last 5 years and the Modern Apprentice Scheme has been one of the key contributors to our growth.
Providing Apprenticeships since 2011
In fact, we have been supporting the Modern Apprentice Scheme since 2011. Back then we were a small team of 3 looking to grow the company and increase the services we could offer our customers. We became involved in the apprentice programme as we recognised the benefits it could bring our business, as well as helping support a young person into the work place. Our first experience was a success, so much so, that we welcomed our 5th apprentice to the team in February this year. Two of our current IT technicians, who joined us through the Modern Apprentice Scheme, are an integral part of our support team today.
The Modern Apprentice Scheme has helped us to find the right people to work in our business. It is a win win situation, in which both the apprentice and organisation benefit from the training and support provided. We have been able offer 5 apprenticeships since 2011 and train the technicians to gain the skills our company requires.
Gordon Sayers, Managing Director
A highlight of the programme occurred in 2015, when one of our apprentices was nominated for the Microsoft Apprentice of the Year – a great testament to the training and development he gained on the programme. In the same year we were finalists in the Medium (sized) Employer of the Year category at the Scottish Training Federation awards 2015.
Supporting the Young Workforce
IT Centric strongly believe in helping develop the young workforce. Along with our involvement with the Apprentice Scheme, we are part of Developing the Young Workforce at Currie Community High and have taken part in regular Q&A’s with pupils to provide an insight into the opportunities in the IT sector. We have also welcomed several pupils from Edinburgh schools to undertake work experience within our team.
Next month, we are looking forward to welcoming Gordon Macdonald MSP to IT Centric, as he takes up the challenge of being an Apprentice for the Day. The initiative was launched during Skills Development Scotland’s Scottish Apprenticeship Week in March to raise awareness of the contribution which apprentices make to Scotland’s economy. #ApprenticefortheDay18
Security solutions are one of the most vital aspects of our managed IT services. Our customers need to know their business is protected against the ever changing threat of an online attack. At IT Centric we have the knowledge and experience to protect businesses and offer a comprehensive layered security solution. Our security package will ensure business data is secure, backed up and can be retrieved if necessary.
IT Centric Layered Security Solution for Business
To provide a comprehensive security package for clients we utilise a number of solutions:
Bitdefender Endpoint Protection
smart scanning will protect an organisation’s hardware, with daily updates and weekly scans of all business devices. Endpoint protection will ensure both known and emerging malware and viruses are kept off all workstations and servers. It helps maintain high productivity and overall health of your IT estate.
Bitdefender Web Protection
offers an additional layer of security & protection to keep your business secure and productive. Not only does it protect from malicious and compromised web sites but includes bandwidth monitoring and reporting on browsing activities of users. Specific categories of websites like gambling and social media can be blocked or restricted to ensure the business is in control of user activity.
SolarWinds Mail Assure
provides a secure & reliable email defence to protect businesses from malware, phishing & email-borne threats. Mail Assure includes encrypted tamper proof email archiving and is an additional anti spam layer of security for Office 365.
SolarWinds Mobile Device Management
software which enables management of mobile devices whilst keeping the business network secure. Additionally, if a device is lost or stolen, MDM would allow the device to be wiped, or the password changed remotely.
an advanced network security device to replace your existing router and provide exceptional security protection. Networks are increasingly vulnerable to the threats from spyware, viruses and malicious attacks and this perimeter security appliance will provide complete network protection.
Our security solutions can be tailored to your business and scaled to meet your particular requirements. If you would like to discuss our layered security solutions and how they can benefit and protect your business, please contact us to arrange an initial consultation. At IT Centric there is always a solution.
On 25 May GDPR will come into effect and replace the existing Data Protection Act. If your organisation is unsure where to start with ensuring you are GDPR compliant, we’ve put together some practical steps you could be taking. The following process will help you conduct a data risk assessment.
Step 1 – What data are you holding?
Investigate what data you are holding – it may include data on staff, suppliers, clients, customers and 3rd parties. Once you know what data you are holding, you can assess what elements fall under GDPR, what format you are holding it in (electronic or hardcopy) and if you still require all the data you are holding.
Step 2 – How do you collect the data you are holding?
Look at how you collect the data you hold, eg is it being pulled from web enquiry forms, new contracts, or mailing lists? Are you collecting the information you actually need or is any of it being collected unnecessarily? What information do you need to supply at the data collection stage to the individual whose data you are collecting?
Step 3 – Where do you hold the data and for how long?
Many businesses hold data in a variety of places, and may have both electronic and hard copies of data. Think about how secure the software is that is holding your information, who is responsible for updating the software? Is data security regularly monitored and updated, is it designed with privacy in mind, is the solution appropriate to the risk? Do you have a procedure in place for responding to data requests?
Step 4 – Who has access to your data?
Think about which of your users has access to data and how data is accessed – what is your policy on the use of mobile devices or personal devices? Is it relevant to think about access controls, ID management, application & network access? Who has responsibility for ongoing maintenance of your data? Ensure that employees are aware of their responsibilities regarding security.
Step 5 – What is your data used for?
Be clear on why you are collecting and holding data – what is it used for? Is it being obtained for lawful and fair purposes? You may need to look at revising your privacy notices.
Step 6 – Where and how is your data transferred?
Look at where and how your data is transferred both internally and outside your organisation. How secure is the process and who is involved?
Step 7 – How is data deleted or destroyed?
Think about how to track when the data is obsolete and put a procedure in place to ensure the data is deleted in a secure manner. Does that data have to be destroyed in more than one location?
If you have any questions regarding the security of data, back up solutions or data management, please contact us for a consultation.
Last week the Lighthouse business centre opened it’s doors, bringing new flexible co-working office space to North Berwick.
IT Centric have been involved in this office development project from the early stages. We were contracted to ensure the Lighthouse was designed with the appropriate ICT infrastructure for an exceptional office space.
Working closely with the main contractors, our team of technicians designed, built and configured an efficient network for the building. Our aim was to provide high speed broadband & connectivity for each of the office users. Additionally we have provided a cloud based VOIP telephone system which enables the Lighthouse to offer flexible and cost efficient telecoms to their tenants. Finally, we have designed & installed a CCTV system to ensure the building has the necessary security monitoring in place.
Andy Hadden, MD of the Lighthouse says –
IT Centric were an integral part of our project team from the early stages of development and will remain so through operation.
Now that the business centre has opened its doors, we will be providing on going managed ICT services for the building to ensure it can provide reliable office space for it’s clients.
Find our more about our project delivery for the Lighthouse in the following case study:
This month we are delighted to unveil our new name, strapline and logo which reflect both the evolution of the company and our vision for the future. Having grown over the last 15 years into one of Edinburgh’s leading Managed IT Service providers, we recognise that the SortmyPC name no longer reflects the core business offering of the company.
15 years ago we were sorting PCs in a garden shed! Fast forward to 2018 and we have grown into an IT service provider now supporting over 1100 workstations, 1500 users and 100 SMEs. And it’s not just about IT support – our project and consultancy work covers everything from network infrastructure design, build and maintenance to server solutions, security planning and cloud services. So much more than sorting PCs.
Working closely with Scooter Digital to create a new company name and identity, we feel that IT Centric communicates our unique approach – combining advanced support technology with friendly, professional delivery. The IT Centric ethos is to provide innovative solutions and think creatively to meet the needs of our clients – we firmly believe there is always a solution!
Gordon Sayers, Managing Director explains “SortmyPC has served the business well for the last 15 years. However, the growth of the business and breadth of our service provision meant that we had outgrown the name – we now do so much more than fix PCs! IT Centric is a perfect fit for the business and will carry us forward into the next 10 years.”
So whilst our name has changed, we’re still the same team providing clients with the service & support they expect, that hasn’t changed, but a few things will look different as we introduce our new branding across our business. Keep an eye out for our new signage, vehicles and team uniforms.
We’re very excited about this next phase of our business development. If you’ve any questions at all about our rebrand or would like to discuss IT support, project delivery or IT consultancy, please don’t hesitate to contact us.
GDPR is likely to be on your radar by now and many businesses are gearing up to ensure they will be compliant when the EU General Data Protection Regulations come into force from 25 May. But what does it mean for your business and where should you start?
On Thursday 1st February we will be presenting at a GDPR seminar with Loch Employment Law to look at the new regulations from an IT perspective. One of the cornerstones of compliance is data security and we will be looking at the practical steps you can take to ensure you meet your obligations.
A good starting point is to carry out a data risk assessment, following the data you hold on its journey from collection to deletion and all the stages in between. Look at what data you are holding, where you’re holding it, who has access, what it’s used for and how it is transferred. It’s important to view all these stages with privacy in mind and build in the appropriate security .
If you’d like to find out more about GDPR and the practical steps involved in carrying out a data risk assessment you can book a place at our presentation. Gordon Sayers will join Chris Phillips & Gavin Macgregor to discuss the upcoming changes to data protection and what they mean for your business.
Are you ready for the upcoming changes to data protection that GDPR will bring next year? If not, don’t panic! Join us on Thursday 1st February when Loch Employment Law and SortmyPC present a GDPR Update Seminar.
Chris Phillips is a partner with Loch Employment Law and accredited by The Law Society of Scotland as an employment law specialist. He has a wealth of experience in advising organisations on legal compliance issues.
Gavin Macgregor advises on a wide range of employment issues and personally conducts Employment Tribunalhearings in addition to representing clients during mediation proceedings.
SortmyPC specialise in providing Managed ICT Services and support to SME’s. We combine the friendliness & flexibility of a local IT Support company with the skills and professionalism of the larger corporate IT operations.
We strive for high levels of technical excellence and customer care. We expect candidates to demonstrate strong customer service, ability to keep customers informed and to develop a personal service whilst maintaining high technical standards.
We currently have a vacancy for a technician with a min of 2 years experience in 2nd or 3rd line IT support to join our team. We are looking for someone who is willing to invest time and energy into making the role their own and becoming an important part of a growing business.
What would I be doing?
• Provide remote and telephone support for client networks and applications.
• Provide on-site support for client networks and applications.
• Mainly covering central Scotland from office based in Edinburgh.
• An element of out of hours work will be required with options for overtime work on specific projects to be completed out of hours.
• 2nd and 3rd line support for SortmyPC customers.
• Work on improving internal technical processes and internal systems.
• Work on client projects.
• Working as part of a close knit team and the ability to work alone as required
What technical skills do I need? • Minimum of 2 years experience in 2nd or 3rd line IT support role
• Experience of PC and server hardware troubleshooting and problem-solving.
• Excellent knowledge and experience of virtualisation technologies – VMware/Hyper-V.
• Microsoft Windows Server technologies and Active Directory. Group policy and PowerShell.
• Excellent Microsoft Office 365 experience – ability to complete a basic Office 365 migration from start to finish is essential.
• Experience with Exchange Server and mobile email technologies.
• Experience of cloud services. Knowledge of MS Azure an advantage.
• Experience with VoIP and telephony an advantage.
• Experience of RMM technologies a requirement.
• Experience of complex networks an advantage and good basic understanding of networks (VPN, TCP/IP, VLANs) is essential
What does it take to get the role?
• Full UK driving license
• Must be willing to invest into growing their role and the company itself.
• Ability to multitask, manage own workload and react quickly to urgent issues.
• Experience in identifying and improving gaps in procedures.
• Experience in project planning
• Experience with helpdesk ticketing and some form of RMM (SolarWinds, Labtech) essential.
• Strong organisational, communication and customer service skills.
• Strong attention to details and a willingness to own a problem.
• Relevant IT qualifications. MCSA certification is a strong advantage.
• Ability to quickly learn new applications and technologies. A genuine interest in emerging technologies is required.
What’s in it for me?
• Starting salary dependent on experience and qualifications, with a review after 6 months and annually thereafter.
• Excellent opportunities for growth – both in technical or commercial areas over the longer term.
• Options for paid overtime – our normal working hours are Monday to Friday
• A development budget to make sure you keep up with training and certifications.
Salary will be dependent on experience
Holidays will be 28 days pa including bank holidays.
SortmyPC offer Managed ICT services to SME’s of up to 100 users. We are a Microsoft Small & Midmarket Cloud Solutions provider and have extensive experience in all Microsoft Office 365 solutions. We are an Egnyte Partner and a member of the Dropbox Partner Network. We are also an SolarWinds MSP Partner, managing several hundred clients through their portal. Our team of Microsoft Certified engineers will work with you on these and any other cloud solutions you may require.
Details: Monday to Friday between 8am and 6pm. Flexibility required.
How to Apply
Please send an up to date CV to Gordon Sayers, Managing Director by email to firstname.lastname@example.org