Here are the top 10 WOW Customer Service stories from 2018 Every year we keep our eyes open for the top 10 customer service stories that reflect the very best of organizations and their employees. As with other years, 2018 produced some truly great examples of customer service and are excited about sharing them. As a customer experience consulting and customer service training company, we find these examples invaluable in examining and illustrating the skills and attitudes that create wow experiences and real customer loyalty. We hope that you find these top 10 wow customer service stories from 2018
Hi Everyone! As you may know, the Customer Service Champions group is the second largest LinkedIn Group focused on customer service. LinkedIn’s new group format has, for the moment, made it difficult to find some of the wonderful discussions and content in the group, so we are doing regular updates on our blog. If customer service is part of your world, make sure to check it out frequently! There is a lot of great stuff in there. You can find the Customer Service Champions group here Here are some of the notable posts for the last couple of weeks:
When writing The Journey to WOW, I tried to create a story that would be meaningful for everyone involved in creating a customer-focused organization. This is an excerpt from Chapter 17. In it, Maddy describes the attitude everyone needs to begin transforming a customer service culture.
Shaun Belding's new book, "The Journey to WOW" is one of the top books on customer experience for 2018. A fun and deeply insightful business fable for people who want to achieve outstanding customer loyalty.
It’s not often that we get two great examples of customer service in one week, but these ones should put a smile on your face! Burger King Employees Let Customer Know They Care When one of their regular customers stopped coming in, the employees of a Venice, Florida Burger King got concerned. They asked his companions where he was, and was told that he had to stop his morning routine because of an illness. The next step was a get-well card for their ailing customer, signed by all of the restaurant employees. See the story here. When asked about it,
When it comes to delivering outstanding customer service, the skills and techniques you use are important. But the most important thing is your attitude. Do you have an outstanding customer service attitude? Take this quiz and find out! http://www.beldingtraining.com/attitude-check.htm
We all know how much of a difference that finely-honed customer service skill makes. They help to create relationships and, as we discussed in the last Winning At Work, it is the relationships we build, not the transactions we make that create real customer loyalty. Here’s one that we don’t see very often, but leaves a lasting impression when we do. Remembering Peoples’ Names Have you ever been introduced to someone only to realized that, 30 seconds later, you can’t recall his or her name? If so, you’re in good company. Most of us shake our heads in amazement