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Emotional intelligence is more than simply focusing on your own emotions. It is how you interpret the emotions of those around you, how ..read more
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Ever had that moment where you’re working your fingers to the bone to follow all these marketing trends, building your email lists, ..read more
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The first step to providing strong customer service is taken by ensuring that all employees within your company have an extensive ..read more
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While smartphones and screens of various sizes permeate our lives, it can actually be detrimental to think that all of your business ..read more
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Did you know that research by Bain & Company found out that increasing customer retention rate by just 5% can increase profits by 25- ..read more
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“The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a ..read more
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E-commerce is the fastest growing retail channel and is expected to become surpass grocery retail by 2022. Shopping habits have changed ..read more
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A business can be nothing without its customers. Whether they are high-end clients, repeat staples or one-off transactions, customers are ..read more
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When Microsoft did some research on the average person’s attention span, they discovered that it has significantly shortened since the ..read more
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Professionals in the customer service industry know how complicated people can get—some are delightful, some are moody, some are grumpy, ..read more

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