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We are delighted to announce that we have been shortlisted for Medium Business of the Year for the Knowsley Business Awards in what has been a highly contended year! Edward Perry Chair of the Knowsley Place Board and Operations Director of Knowsley Hall and Safari said “This year’s nominations have been superb, every business deserves recognition for their sheer hard work and determination and I feel privileged to be part of the judging panel.  It never ceases to amaze me what tremendous businesses we have on our doorstep.”

Celebrating its 16th year, the awards has become an established date in the business and social calendars, attracting guests from across the North West. The awards celebrate the energy, determination and commitment of the of the individuals and organisations that are driving forward Knowsley’s economic success. (www.knowsleybusinessawards.com).

Knowsley (in Liverpool) is where you’ll find Cybertill HQ. Situated in the picturesque grounds of Lord Derby’s Estate, Cybertill is a proud member of the dynamic and diverse business community all contributing to the Knowsley growth and success story.

In our nomination we highlighted our many key achievements over the last 12 months, including being nominated for 3 other prestigious awards: Retail Week Tech Team of the Year,

Big Chip Awards: Best Tech for Good Project and Most Innovative Use of Technology. Cybertill has also had great success with our customers; we rolled out Cancer Research UK with our retail management system in just 3

months and signed Barnardo’s charity retailer as a customer with over 700 stores! We also launched an education initiative that helps Cybertill customers get the most from their retail systems including training for Gift Aid, customer user groups and strategy workshops.

Whenever possible, we invite customers, suppliers, and other professionals to the Cybertill Head Office in Knowsley. Our CEO, Ian Tomlinson, gives visitors a personal tour of our gorgeous office estate, complete with a brief history of Lord Derby and the surrounding area. We are very proud of our location, team, and products, and want to surprise and delight customers and prospects when they come to visit. Lesley Martin Wright, Chief Executive of Knowsley Chamber said “Knowsley has an outstanding business community and the annual ceremony enables us to recognise and reward their achievements.  This year we are expecting in excess of 850 guests, so we are in for a wonderful evening, the atmosphere will be electric and with so many deserving companies it will be a memorable occasion.”

The Medium Business Award is Cybertill’s fifth award nomination this year; we were also nominated for the Retail Tech Awards, Big Chip Awards x2, Amazon Growing Business and now the Knowsley Business awards; so it’s safe to say we are very proud that our hard work is being noticed in the industry!

The post Cybertill Shortlisted for the Knowsley Business Awards 2018! appeared first on Cybertill.

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Hosting a pop-up shop is a growing retail trend, and an ideal approach to reaching a wider audience and increasing footfall to your retail business. With brick and mortar stores your business can be limited in obtaining those customers who might not usually come across your store. Pop-up shops can make your business mobile, increase brand awareness, whilst keeping your brand fresh and current.

5 benefits of pop-up shops:
  1. Brand awareness
    Be the fresh-faced store in town and attract the trend-driven Gen Z market. It’s important to always be working on increasing your brand awareness, with the aim of consumers being more familiarised with your image, qualities, goods and services.
  2. Brand hype
    A pop-up can create hype and excitement, with a well-planned out marketing campaign, your pop-up can be the new kid on the block. Research the latest retail trends, look on social media and implement them at your pop-up. Customers are drawn to limited availability if your store is only there for a short period of time, you can roll-up those customers who will miss you when you’re gone.
  3. Maximise footfall
    By having a pop-up you can give your stagnant brick and mortar store, legs (sort of)! By moving about, you can increase your reach and bring your brand to your customers, instead of the other way around.
  4. Experiential retail
    A pop-up is a great way to offer customers more than just a chance to buy something, it is a chance for you to get to know your customers and offer them an experience – offer a personal shopping experience or a chance to win a competition.
  5. Test-market products or services with key consumers
    A pop-up doesn’t have to be a replica of your store, it can be a chance to market research new products or ideas and gain some feedback from those who matter most.

And although there are many benefits to independent retailers doing a pop-up shop, it has also become increasingly prevalent with big name brands and pureplay ecommerce shops.

A store within a store is often quite popular, collaborating with companies that may compliment their own and also share increasing rent prices (which is a big bonus!) For example, fashion retailer Next has a Costa Coffee café within some of their stores, providing a chance for shoppers to take a break with some refreshments, without having to leave the store! Sainsburys, which acquired Argos in 2016, now has concessions of the ‘digital retailer’ within 250 of its supermarkets. This has proved beneficial to both parties as visitors to Argos often pick up a few items in Sainsburys, meaning that the Home Retail Group are able to keep up with the competition coming from the US in the shape of Amazon.

“We’re seeing more and more ecommerce companies that want to test offline”
Elizabeth Layne, Chief Marketing Officer at Appear Here

Amazon recently launched a pop-up shop in central London to seek shoppers’ views on its own clothing ranges, prices and store experience by handing out questionnaires to shoppers in store to gauge their response.

As well as a store within a store, there are many other different types of pop-up shops that you can try, based on your logistics, budget and planning. Pop-up types include, a kiosk or booth, which have quite a low-cost set-up and are usually located in high footfall areas. Pop-up or general vacant space, can be beneficial as you’ll be dealing with space owners who understand the whole pop-up concept. In-line shopping centre stores, where you will benefit from the existing footfall in the shopping centre. And vacant street level space, which means that being on street level means you’re again open to existing regular footfall.

If you’re considering having a pop-up it can be difficult to know what retail technology will help you to manage transactions and feed information back to your base. A mobile EPoS system that is cloud hosted providing real time data and results could be the answer.  For example, British Red Cross used Cybertill’s cloud-based EPoS system to manage its pop-up store in Westfield, London.

Infographic images courtesy of http://www.colourfast.com/

The post The rise and rise of the pop-up store appeared first on Cybertill.

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Summary

Cybertill operates a customer-centric model by utilising best of breed technology to deliver a continually improving product allowing Cybertill to stand out to innovative retailers in the crowed tech marketplace.

To maintain the highest quality in our product delivery, we’re looking for an experienced Test Lead who can coach, mentor and maintain the high standards already delivered by our highly agile talented Test Team.

Organisational Relationships

The role of Test Lead works within the DevOps Department and reports into the DevOps Manager. The position will work alongside Testers, Developers and Product Owners to deliver product change.

Duties / Responsibilities / Experience and Skills:
  • Coach test team in best practise.
  • Team performance management.
  • Work with test team and DevOps manager to ensure maximum practical test coverage.
  • Work with test team and Product Owners to implement regression testing process.
  • Identify improvements to testing best practise and manage implementation within team.
  • To continually improve automated testing coverage.
  • Strong manual and automation testing experience.
  • Set high standards, using processes and leading by example.
  • Ability to produce test documentation such as test strategy, reports, regression packs etc.
  • Ability to coach and mentor individuals in best practise.
  • Agile / Scrum Development.
  • A strong knowledge of the SDLC.
  • Strong communication skills, both written and verbal.
  • Have experience with use case management and designing test plans.
  • Experience of improving and implementing test process.
  • Can work independently and produce results but also a good communicator who’s happy to collaborate.
  • Analytical and a good problem solver.
Qualifications:
  • Minimum of 2 years’ experience as Test Lead, Senior Tester or Team Lead.
  • Ideally Bachelor’s degree or equivalent in a relevant subject.
  • Relevant testing certification i.e. ISEB/ISTQB or equivalent.
Apply now

If you would like to apply for this position, send a covering letter and c.v. to careers@cybertill.co.uk stating your reasons as to why you feel that you would be suitable for this role.

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We’ve all been there. You arrive home to find a ‘sorry we missed you’ card for that dress you needed for your big night out. Frustrated, you’ve now got to travel to the local depot, which is only open whilst you’re in work to collect your items, reminding yourself to not order online from that retailer again. Sound familiar?

Improving delivery and collection service through Click and Collect is crucial to retailers, as customer expectations are higher than ever and 43% of customers (including 52% of 21-25 year olds) agree that a store using Click and Collect means they now shop online.

Inspired by Argos back in 2000, Click-and-Collect is used by approximately 72% of UK shoppers and is proving to be a major boost to multi-channel sales conversions. However, while convenience and free delivery are amongst the top motivators for consumers using Click and Collect services, recent Cybertill and You Gov consumer research highlights that retailers are potentially failing to deliver a pain free service:

  • 65% of consumers are frustrated when items ordered for click and collect arrive later than promised or they only have a rough collection date and time
  • 57% are most frustrated when there are long queues for collection, with 52% being most frustrated when they find themselves waiting in the wrong place!
  • Poor mobile signal in-store is also a bugbear for 38% of respondents

Providing the customer with more choice over how they shop, this multi-channel approach is an essential element in helping retailers retain market share. Introducing an efficient Click and Collect service can be easily integrated into retail software and is something that cloud based EPoS and retail management systems are leading the way in. Providing business of all sizes the ability to seamlessly integrate Click and Collect, gives retailers the competitive advantage, whilst keeping up with customer expectations. As a retailer you need to take the time to assess if you want to improve your delivery and collection service and more importantly, if your current retail system can cope with the improvements.

7 tips to improve delivery and collection:
  1. Real Time Stock:

    Real time stock is essential in letting customers know that the items they want are available in store. No one wants to waste their time travelling to a shop only to find the item they want is out of stock. Cloud EPoS is leading the way with this and retailers are not restricted stock only being updated during store opening hours. All stock is real time and updated when each reservation or transaction is processed whether in store or online with no time delay.

  2. Go mobile:

    More people are using mobile smartphones as part of their customer journey and with online sales for September sitting at 17.8% in the UK, providing customers with the option of reserving and collecting in store via their smartphone is crucial, as is allowing payment via mobile in store on collection to avoid queuing, which gives the customer an improved experience.

  3. Convenient Store Collection:

    Customers will want to choose a collection option that is most convenient to them, which may not necessarily be from the nearest store to their home. Allowing customers to select collection from a variety of stores will provide convenience and encourage future ordering and collections. John Lewis use their Waitrose stores to their advantage for customer collections, providing them with the option to collect their orders when they do their weekly shop.

  4. Alternative Collection Points:

    High street retailers have followed their online competitors including Boohoo, ASOS, Missguided and Littlewoods in joining forces with companies such as Collect Plus to offer alternative pick up points from over 6000 local stores across the UK. Increasing choice and convenience for the customer without them having to travel too far encourages repeat sales and loyalty.

  5. Quick Collection:

    Most fashion retailers offer next day collection on orders placed before 8pm; however, stores such as The Fragrance Shop have implemented click and collect express within two hours, providing customers with the speed of ordering a last-minute gift and collecting at a convenient time, especially if they are in a hurry. Other retailers following suit are B&Q and Cotswold Outdoor with their one hour click and collect service available for items held in stock in store.

  6. Communication is key:

    63% of consumers stated that real-time updates via text message, email or push notification is a something they want from retailers offering click and collect. Shoppers need to know that their order has been processed and when their items are ready to collect, while retailers need to communicate all this information quickly and at every stage of the order process to keep customers happy. Failing to do so can leave the customer feeling confused and unsure when their order will be available, potentially damaging future orders.

  7. In store experience:

    You’ve placed your order and are collecting it from the store but you’re not sure where the collection desk is and there is a huge queue for the till! Once again frustration sets in. This is where retailers need to ensure the in store experience for customers keeps them coming back. Having a separate, well sign posted area of the store dedicated to collections will remove frustration and long queuing times, leaving the customer feeling confident in ordering again from the retailer, especially as this is a pain point for over 50% of consumers surveyed. Adding fitting rooms to the collection area for items reserved also  provides a seamless experience, blending the online and in store experience.

How does your collection and delivery service stack up? Download the latest Cybertill and YouGov consumer Click and Collect research here.

The post 7 tips for improving your collection service with click and collect appeared first on Cybertill.

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Cybertill is thrilled to announced that we have been announced as a finalist for “The Amazon Web Services Digital Business of the Year” award!

The award is part of the Amazon Growing Business Awards that will be taking place in London in November. The awards, now entering the 20th year, are described as the ‘most credible and highly valued recognition of exceptional growing business’.

We have been recognised for our electronic Gift Aid donor sign-up module that we have developed specifically for Charity retailers. Charities rely on donors to register Gift Aid in order for charities to receive an extra 25% on top of the original donation.

Historically, the donor Gift Aid registration process was quite lengthy, required a lot of admin, and the charity needed to store paperwork for HMRC in case of audit, which can be a time-consuming, and not really GDPR compliant. Our cloud software solution has streamlined the Gift Aid process for charities, making donor sign up and data storage digital, secure, simple, and HMRC compliant.

With our electronic Gift Aid donor-sign up module on a tablet, charities can take the sign-up process away from the till, reducing queues and allowing for other volunteers to process sales whilst another completes the sign-up form with a donor elsewhere in the store.

Electronic Gift Aid donor sign-up is a functionality that works within the EPoS system which provides charities with a central supporter database, so charities can integrate donors into their fundraising operation.

“This is great news. I am very proud that Cybertill has been shortlisted as the team worked very hard to deliver a high quality and future-ready solution to the once time-consuming sign-up process. Once again proving how the Cybertill team has a strong ability to stay agile in the changing retail and technology market.”
Ian Tomlinson, Cybertill CEO

It is a great encouragement to be recognised for our effort in developing and delivering software that has helped, and continues to help, charities run successful retail operations.

The Amazon Growing Business Awards judging day brings together over 150 entrepreneurs and CEOs. The day will provide an opportunity to get to know some of the UK’s fastest-growing businesses and a chance to network. You can read the full list of nominees and more about the Awards on The Amazon blog.

The awards will take place on Wednesday 28th November, wish us luck!

*photo credit Caspian Media

The post Cybertill nominated for The Amazon Growing Business Awards 2018 appeared first on Cybertill.

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Summary of functions:

Cybertill is looking for a creative, customer centric Product Manager to determine and communicate our product vision for our innovative application. This is an exciting opportunity to shape the product and work with the engineering teams to help our Retailers innovate, solve complex omnichannel challenges, and most importantly offer their customers fantastic shopping experiences. The right candidate will want to set trends in retail, help Cybertill stand out to innovative retailers in the crowded technical marketplace, and deliver best-of-breed technology to Cybertill customers.

Our customers deserve the best, and we want to offer it. Cybertill operates a customer-centric model but needs an experienced product manager to identify and research opportunities, engage with customer groups including all internal stakeholders to maximise roadmap and customer value. The candidate will comfortable with improving software applications using Agile and SCRUM methodologies, Continual Improvement philosophies and be adept at articulating these concepts to non-technical internal and external customers.

Major Duties and Responsibilities:
  • Identify new features / products and opportunities to improve researching both the market and competition in-line with the company’s vision.
  • Understand feedback from customers and colleagues, analyse data about product use and incident management data and then turning that insight into deliverables that add value to our customers.
  • Product Lifecycle Management.
  • Mentor and coach Product Owners around Product Lifecycle Management.
  • To help Product Owners prioritise the product backlog so they deliver to the company vision.
  • Support Product Owners during beta and pilot programs.
  • To work with CTO and managers to ensure different product roadmaps align towards a common vision that makes sense to customers and colleagues.
  • To be able to balance and deliver value through both short-term goals and long-term vision.
  • To invest time in looking outside the business and existing customers to identify the opportunities that will add value in the future.
  • Promote, strengthen and continuously improve the product management discipline within our business.
  • To work alongside our sales and marketing teams so that plans and forecasts across those teams all align.
  Organisational Relationships:

The role of Product Manager works within the DevOps Department and reports into the CTO. The position will work alongside DevOps Manager to deliver product change. The role will also see close interaction with other colleagues in Customer Service, Support, Training, Sales and Marketing.

Experience:

The Product Manager will have a strong Product Lifecycle Management background and have extensive experience working with the following technologies and principles:

  • Retail systems
  • ERP systems
  • PLM
  • Ecommerce
  • API’s & Microservices
  • Kanban
  • Agile / Scrum Development
Other Skills:

Additional requirements include strong knowledge of relevant applications and project management, general knowledge of professional services and applicable processes in the Retail Industry.

The will Product Manager will be:
  • Team focused.
  • Service orientated.
  • Innovative and Passionate.
  • An excellent communicator.
  • Analytical and a good problem solver.
  • Proven ability to influence cross-functional teams without formal authority.
  • Focused on the importance of a good user experience, and a customer-centric ethos.
  • Must be able to travel 20% of the time.
Qualifications:

Minimum of 5 years’ experience as a Product Manager or Product Marketing Manager.

Ideally Bachelor’s degree or equivalent in a relevant subject.

Physical Demands:

None

Work Environment:

Predominantly based at the Cybertill Head office in Knowsley with all flexible working practices catered for. Travel both in the UK and overseas as required.

Package and Benefits:
  • Competitive Salary
  • 25 days annual leave
  • Flexible Working
  • Annual leave top-up scheme
  • Auto Enrolment pension scheme
  • Healthcare plan
  • Great working environment
  • Other optional benefits to choose from
Apply now

If you would like to apply for this position, send a covering letter and c.v. to careers@cybertill.co.uk stating your reasons as to why you feel that you would be suitable for this role.

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Summary

Cybertill is a market leading provider of innovative Retail Systems to retailers working in a variety of markets, worldwide and are looking for a proactive, experienced Frontend Developer to join our talented team of professionals who are passionate about delivering best of breed technology to our customers.

The Frontend Developer will be responsible for delivering exciting, intuitive and innovative user experiences that are functional efficient and secure.

Organisational Relationships

The role of Frontend Developer works within the DevOps department and reports into the Scrum Master. The position will work alongside Developers, Testers and Product Owners to help deliver product changes in an agile environment. The role will also see close interaction with other colleagues, in Customer Service, Support, Training, Projects and Implementations.

Duties / Responsibilities / Experience and Skills:
  • Work within and agile team to deliver new features, maintain existing applications or deliver on the company’s technology roadmap.
  • Create well written frontend JS application using modern frameworks such as Angular.
  • Work closely with our backend API developers to create reliable, secure and efficient software.
  • A keen interest in coding and a good eye for design with at least 1 year’s (or more) experience, working within a professional software development role.
  • Familiar with agile and scrum methodology and be comfortable working within a team.
  • A good communicator and has a positive attitude.
  • Ideally, the candidate would have the following:
    • Frontend JavaScript Frameworks (Angular, React or similar)
    • TypeScript
    • Knowledge of RESTful API principles
    • Strong UI/UX instincts
    • Version Control (GIT/SVN)
    • Web standards (HTML 5, CSS3, SASS)
    • UI/UX Experience/Responsive Design
    • JQuery, Angular 2-6
    • PHP Frameworks (Laravel/Symfony)
    • MySQL and exposure to ORMs (Eloquent/Doctrine/Propel)
    • Agile/Scrum experience
    • More experienced candidates would ideally be able to coach/mentor less experienced members of the team.
Qualifications:

Ideally Bachelor’s degree (or equivalent) in a computing or related subject.

Apply now

If you would like to apply for this position, send a covering letter and c.v. to careers@cybertill.co.uk stating your reasons as to why you feel that you would be suitable for this role.

The post Frontend Developer appeared first on Cybertill.

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Summary of functions:

Cybertill is looking for a creative, customer centric Product Owner to help determine and deliver upon our product vision. This is an exciting opportunity to shape the product and work with the engineering teams to help our Retailers innovate, solve complex omnichannel challenges, and most importantly offer their customers fantastic shopping experiences. The right candidate will want to set trends in retail, help Cybertill stand out to innovative retailers in the crowded technical marketplace, and deliver best-of-breed technology to Cybertill customers.

Our customers deserve the best, and we want to offer it. Cybertill operates a customer-centric model which needs an experienced Product Owner to help identify and research opportunities, engage with customer groups including all internal stakeholders to maximise roadmap and customer value. The candidate will be comfortable with improving software applications using Agile and SCRUM methodologies, Continual Improvement philosophies and be adept at articulating these concepts to non-technical internal and external customers.

Major Duties and Responsibilities:
  • Identify new features / products and opportunities to improve our understanding of the market and competition.
  • Collate product requirements from Prospects, Customers, Competition and All Business Units.
  • Understand feedback from customers and colleagues, analyse data about product use and incident management data and then turning that insight into deliverables that add value to our customers.
  • Product Lifecycle Management.
  • To create, maintain, share and own a product roadmap by building appropriate user stories.
  • To prioritise the product backlog and provide the input to the engineers in the team about what to build.
  • Run beta and pilot programs with early-stage products and samples.
  • To work with Product Manager and other Product Owners to ensure different product roadmaps align towards a common vision that makes sense to customers and colleagues.
  • To be able to balance and deliver value through both short-term goals and long-term vision.
  • To invest time in looking outside the business and existing customers to identify the opportunities that will add value in the future.
  • Promote, strengthen and continuously improve the product management discipline within our business.
  • To work alongside our Sales and Marketing teams so that plans and forecasts across those teams all align.
Organisational Relationships

The role of Product Owner works within the DevOps Department and reports into the Product Manager. The position will work alongside Developers, Testers and a Scrum Master within a self-managing team to deliver product change. The role will also see close interaction with other colleagues in Customer Service, Support, Training, Sales and Marketing.

Experience:

The Product Owner will have a strong Product Lifecycle Management background and have extensive experience working with the following technologies and principles:

  • Retail systems
  • ERP systems
  • PLM
  • API’s & Microservices
  • Kanban
  • Agile / Scrum Development
Other Skills:

Additional requirements include strong knowledge of relevant applications and project management, general knowledge of professional services and applicable processes in the Retail Industry.

The will Product Owner will be:
  • Team focused.
  • Service orientated.
  • Innovative and Passionate.
  • An excellent communicator.
  • Analytical and a good problem solver.
  • Proven ability to influence cross-functional teams without formal authority.
  • Focused on the importance of a good user experience, and a customer-centric ethos.
  • Must be able to travel 20% of the time.
Qualifications:

Minimum of 5 years’ experience as a Product Owner, Product Marketing Manager or Business Analyst.

Ideally Bachelor’s degree or equivalent in a relevant subject.

Physical Demands:

None

Work Environment:

Predominantly based at the Cybertill Head office in Knowsley with all flexible working practices catered for. Travel both in the UK and overseas as required.

Package and Benefits:
  • Competitive Salary.
  • 25 days annual leave.
  • Flexible Working.
  • Annual leave top-up scheme.
  • Auto Enrolment pension scheme.
  • Great working environment.
  • Other optional benefits to choose from.
Apply now

If you would like to apply for this position, send a covering letter and c.v. to careers@cybertill.co.uk stating your reasons as to why you feel that you would be suitable for this role.

The post Product Owner appeared first on Cybertill.

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In Cybertill’s consumer research focused on the ever-current, ever-curious Gen Z, we found that when it came to click and collect, even though a dedicated click and collect entrance and car park may appeal to older consumers, Gen Z are not really bothered by these features, but they did tell us what they do want from retailers.

Gen Z spoke, and we listened. We were surprised that they were not telling us what retail experts and industry academics have been telling retailers for the past 5 years. They don’t want flashy gimmicks in-store, or personalised shopping experiences’ its actually quite simple, they want great customer service that is efficient, easy and pain-free. Heck! Gen Z would much rather find an item in-store themselves with self-stock check (38%) or pay for their items themselves with self-checkout (35%) than have to wait for shop assistants. This is the “instant generation” after all…

Gen Z are all about the information, with the internet at their fingertips this group of consumers can be more informed than ever before, and they want to retailers to provide clear and precise information straight to their mobiles on their orders. At the top of the list for Gen Z is real-time updates via text message, email or push notification so that they know exactly when they can pick their item up.

“Gen Z are sceptical, blunt, and impatient due to being raised in an environment of information transparency and dominated by technologies that offer instant gratification” (Bolton, 2013)

Retailers should ensure that they are still providing a quality experience for Gen Z even though they are not shopping in-store. 57% of Gen Z want their click and collect item to be packaged appropriately, i.e. a luxury item in good quality branded packaging and not unnecessarily large packaging depending on the item. It’s important to note that Gen Z are very eco-conscious and will be annoyed if retailers over-package items. As explained in Forbes, Gen Z have a shared desire to make a positive impact on the world and are passionate about environmental causes.

Earlier this year, Zara unveiled its first digital store in London, which alongside the usual departments, also houses a dedicated online area of the store for the purchase and collection of online orders, with automated online order collection points. The Spanish retailer’s target market is “young, price-conscious, and highly sensitive to the latest fashion trends” (Harbott) aka Gen Z. The digital store concept may resonate with Gen Z, our research found that this tech-savvy generation want a dedicated click and collect till or area, i.e. a till separate from the main checkout till when collecting click and collect in-store. Once more, 46% of Gen Z shared that they feel very frustrated when they realise they have been queuing in the wrong place to collect their order.

There is often a misconception with Gen Z that they merely shop online on their mobiles, however this is not the case. According to the National Retail Federation and IBM, 98% of Gen Z consumers buy in-store some or most of the time (Forbes, 2018). Gen Z shared with us that they often get frustrated when there is no WiFi in-store or if they are unable to retrieve the order confirmation due to poor mobile phone service in-store when picking up their click and collect order.

Retailers can really ace click and collect for Gen Z if they remember these 4 things:
  1. Don’t waste their time – Provide clear and concise order information about when they can pick up their item.
  2. Create a separate Click and Collect Point – Have a till or area that is specifically for Gen Z to pick up their order, don’t let them queue at your main till and waste their time.
  3. Be considerate with your packaging – No ones hates waste more than Gen Z, its also doing your bit for the environment if you make these small changes and reduce your packaging waste.
  4. Cater to their in-store phone use – Have WiFi readily available so that Gen Z can retrieve their order confirmation.

Our Latest Consumer Research, Download Now

The post What do Gen Z want for Click and Collect? appeared first on Cybertill.

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Helping Paul A. Young with Retail Management

Cybertill cloud EPoS and retail management case study: Paul A Young - YouTube

Paul A. Young is a groundbreaking and inspirational chocolatier. He has three shops in London and uses Cybertill’s RetailStore system for EPoS and retail management within the shops. In this video, Paul A. Young flagship store manager discusses customer experience, serving customers quickly and efficiently, and how Paul A. Young plans to grow with the Cybertill RetailStore retail management system.

“One of the things that impresses me about Cybertill is the ease of use. It also gives great data for analysis and the degree of functionality within the EPoS system makes it very flexible so you can adapt it to your own particular business and its needs.”

Store Manager, Paul A. Young London flagship store

Retail Management Platform benefits for Paul A. Young
Simple reports

Shop staff can check progress in real-time, and data is shared with directors automatically.

IT Support

Cybertill takes the IT headache away from growing retailers, handling IT support calls from shop staff 365 days a year.

Consistent updates

The Cybertill system is updated regularly to release new features based on extensive retail research.

Analyse data

See all data in the EPoS about sales, customers, and stock and use it to make data driven decisions.

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The post Paul A Young EPoS Case Study appeared first on Cybertill.

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