The role of a healthcare administrator is to lead a healthcare organization on a successful path forward. However, the requirements of the job — the skills necessary for an individual to thrive within the role — are both static and changing.
At every level of the industry, administrators are juggling vast amounts of responsibility. At the top of the totem pole are those who are pushing for policy change and legislative change, and at the local level are those who run small organizations by directing dozens of organizational standards and healthcare professionals.
As the University of Cincinnati says in their overview of healthcare professionals, “Health care leaders not only need the customary skills expected of all business leaders, but also the ability to navigate highly political organizations evolving in response to new trends and priorities.”
Those who are truly able to take the organization they represent to the next level are those who are able to recognize that leading well means not only having a positive impact on those directly around them but also on the culture as a whole.
No matter the changes that impact the healthcare industry, there are some fundamental abilities that make it possible for every individual in administration to utilize in an effort to bring success and vitality. Leaders in the field are:
The healthcare industry is fraught with legal liability and regulation. A successful administrator will be adept at maintaining a current and comprehensive understanding of the legal standing.
Harvard Business School Professor Regina Herzlinger notes that, “Sure, health care managers must be able to read financial statements; to understand how leaders get things done; she has to be very smart about competitive analysis and forging a strategy that considers realities and which way public policy is moving. She must also understand capital markets, group dynamics, and different kinds of leadership.”
Really, despite the modern consumer-driven approach to healthcare, that means that an administrator is going to need to apply every component of business smarts to make their organization a competitive one.
Determine which of its programs should be continued, expanded or discontinued
Develop new programs that are better aligned to their goals and strategies
Monitor results to ensure that goals are being met
Identify areas of improvement
To inform stakeholders of progress made toward objectives
To solicit support from other entities that can help the organization achieve their mission
Patients are looking for providers and organizations that are going to provide the most efficient, accurate, and cost-effective care.
A skill that every health administrator must have is recognizing that patients are customers, and making sure that their organization operates in a manner that is competitive. Essentially, healthcare providers need to be assessing the performance of their organization and making meaningful changes that will allow it to continue to thrive well into the future.
While business skills help leaders operate in a manner that is tried and true, intuition is a skill that allows professionals to navigate the healthcare world so that they can respond to situations appropriately with little guidance.
In a piece for Forbes entitled Intuition Is An Essential Leadership Tool, Bonnie Marcus writes, “We are instructed to leave our emotions at home. There’s no room for ‘feelings’ in decision-making and business, but at the end of the day when we’ve reviewed the data over and over again and have asked others for their opinions, it’s our gut that is our best counsel.”
Essentially, healthcare administrative leaders that tackle challenges successfully are those who are willing to lean on more than just “the book.” Instead, they rely on the impressions and understanding that their personal skill and confidence bring.
Leaders are only leaders if they have behind them those willing to follow. Individuals follow leaders who instill principles of integrity and trust among everyone in an organization and continually work to cultivate those principals. From the dawn of time, those qualities have been a cornerstone of every worthwhile approach to leadership.
As we’ve noted before, “Without trust, and without the social bond that makes trust possible, it can be hard to share weekend plans with managers, let alone serious health issues. Whilst a manager’s role is to ensure the delivery of a process, service or similar, it is also their responsibility to motivate and inspire staff. Getting the most from staff members isn’t simply about working them hard.”
Thus, it’s crucial that healthcare administrators do what they can to establish the appropriate rapport not just with others that work within the same organization but also those who work at every level of the industry.
Leaders in healthcare administration are those who are able to adapt well to the ever-present changes and shifts within the industry. Healthcare is notorious for lagging behind other industries in areas such as the adoption of new technologies.
Administrators are on the frontlines of ensuring that their organization isn’t left behind, and the skills they have and apply must be relevant to the cultural context they find themselves in.
As the HIPAA Journal writes, “When it comes to implementing new technology, the healthcare industry lags behind every other industry sector. It is a well-known fact that the industry appears to resist change, even when those changes stand to significantly benefit patients.”
In many ways, this is shocking. Healthcare is the industry where changes can have the largest impact. The right change can literally save a life.
The right leader, will be willing to embrace the challenges that come with new technologies to help their organization move forward. True leaders will be able to look at the challenges facing healthcare, recognize potential solutions, and do what needs to be done to make them viable.
For example, blockchain is gaining momentum as a possible solution for the challenge of storing and securing healthcare-related data. There are a lot of potential benefits to its application. The right leadership will not only be able to visualize how to make it happen but will also lead the way in maintaining smart goals for their organization, specifically in terms of cybersecurity and related risks.
Thus, while blockchain may provide answers, it will inevitably also require that the organizations that adopt it also embrace adequate education and safety practices.
In an overall sense, good leadership is good at adapting. In healthcare, this specifically means that the new technologies that can allow healthcare to transcend its prior level of service will be adopted despite the obstacles in the way. Healthcare administrators are a pivotal part of that dynamic.
Succeeding as a healthcare administrator cannot be achieved without also succeeding as a leader. The skills that contribute to leadership do and will continue to prove priceless for administrators.
The job, in whatever specific capacity it exists, requires that an individual excel at both risk-taking and careful planning, collaboration and personal drive, and at relying on what experience and data prove, as well as at knowing when change is needed.
Leadership isn’t for the faint of heart. There is a lot of responsibility involved. Plus, the success or failure of the work falls on the leader’s shoulders. If a project or event was successful, the leader is praised. If the project was a failure, the leader is often viewed as a failure. If you’re the leader of a company or would like to become a leader, it’s best to know yourself well and identify who you are outside of the work you do. Otherwise, you run the risk of attaching your self-esteem to an organism that’s forever-changing and inconsistent. In order to be the best leader you can be, implement these nine tips.
1. Avoid the temptation to multi-task.
While it is tempting to want to work on an email, a report and a conference call at the same time, you’re really not able to give each project your best effort. As a leader, it’s really important to make sure you produce excellent work. Guard that commitment to excellence by focusing on one task at a time.
It’s often said that leaders are readers. If you want to continue to expand your knowledge base, it’s important to read. Make it a habit to read every day. If your day seems to be jam-packed, wake up in the morning and read for 15 minutes. Before you go to sleep, read for 15 minutes. Before you know it, you’ll easily multiple books within a month.
3. Prioritize email & correspondence.
Many people make the mistake of checking their email multiple times a day. On the other hand, there are others who get so overwhelmed by their inboxes and ignore them altogether. In order to stay on top of it all, set aside one hour every day to check all of the emails.
4. Know your team well.
Get to know the people on your team. If your people don’t know that you’re interested in them, it’ll be harder for them to connect with you. Connecting with your team is important for camaraderie, chemistry and company morale.
5. Make decisions quickly.
When it comes to success in the workplace, it’s always best to stay ahead of the curve and think on your feet. Work on your ability to think quickly by being as informed as possible in order to make sound decisions.
6. Simplify your goals.
If your goals aren’t clear and streamlined, it’s easy to become scatterbrained and lose focus. Break down larger goals into small increments and break down the tasks within the ranks of your team. As you simplify the goals, your employees will be able to adopt the vision and help it come to fruition.
7. Stick to a schedule.
Excellent leaders respect and understand the value of time. At the very basic level, timeliness is important because it shows others that you are considerate of their time. Plus, time is money and you don’t want to waste money. Keep a timed schedule and give yourself wiggle room for any unexpected events throughout the course of any day.
8. Highlight and celebrate the strengths.
If two of your employees worked on a marketing campaign that required visual collaboration with members of another team, celebrate their ability to work together. Highlight the work of your employees and celebrate the work that they do. This will encourage them to continue the production of great work.
9. Lead by example.
When your employees are able to see you working hard, it’s a lot easier for them to follow your lead. A leader must always be intentional about setting the tone for how the team does work. If you’d like to see the team members take initiative on certain projects, lead by example and show them how.
As you work on making sure you implement these tips, know that you’re not going to accomplish or master this list within a week. For some leaders, it’s a journey that lasts the lifetime of their careers. As long as you commit to the task of being a great leader for the long haul, everything will be okay.
Lifelong learning is not for everyone. Some people prefer to read a newspaper that has more gossip than actual world news and haven’t picked up a book or taken a course since college. For other people, life isn’t worth living if they must stop learning – to them, that’s like a slow death. They feel alive when they learn new things and it invigorates them. They never want to stop and who can blame them?
Some Develop the Learning Habit Early, Others Much Later
Sometimes, we develop the habit of reading as a child and never lose it. I was discovered engrossed in one of Enid Blyton’s Famous Five novels at the age of eight. My mother was very surprised. I had read so much of the book that she bought it for me that I’d finished it on the ride home. I’d never shown an interest in reading up until that point and didn’t enjoy reading projects from school.
For other people, they suffer through English Language classes at school and study the textbooks at college. They then breathe a sigh of relief when they can put them down again. The reason is simple: they were learning to learn. They were not learning because they chose to or because of the enjoyment,it gave them. The motivations were very different and that matters greatly.
Childhood experiences often colourwhen we got the learning habit. The sheer availability of knowledge at our fingertips now through the power of Google is impressive, but we still need help in organisingit and forming an understanding. A two-page article on programming won’t teach you how to write a mobile app. Only a substantial learning resource can help with that. Dipping in and out won’t work because the topic is too complex.
Little and Often is Better Than Sporadic and Unpredictable
Unlike with cramming for exams using an overnight study session complete with energy drinks and matchsticks for eyes, enjoying learning is something that should (eventually) come naturally. Rather than huge binge reading or learning sessions through sports coaches or subject tutors, the best learning is done using the principle of little and often.
The idea with little and often is that you learn in bite-sized chunks rather than trying to digest the whole subject in one huge bite. Lifelong learning that’s pursued steadily 5+ days of the week in 1-2-hour sessions is likely to remain enjoyable and instructive. Recalling the information later and putting it to practical use is likely to happen when only taking new information in a little bit at a time.
It’s easier for the human brain to sort, assimilate and store new information during REM sleep and be able to readily recall what was learned the night before at the next session. Trying to cram information in is less enjoyable and doesn’t satisfy, as any student will happily remind you! It’s also harder to recall later.
Find the Link Between Learning and Teaching
At a certain point, you have acquired enough working knowledge on a subject that the student could become the teacher. It has been said that picking up information is fine, but applying it is what turns information into wisdom. When you’ve become wise, it’s an interesting turning point because there are truth nuggets to impart toother eager learners.
There are also karmic rewards because enlightening others with information they find useful has a huge feel-good factor that’s not to be discounted. Whether that’s a posting on a forum sharing knowledge or finding another outlet to assist other people, it just feels rewarding.
Learning to Love the Way of the Educator
Going from being a student to an educator isn’t always an easy step. It often takes longer than expected and it’s more of a journey. However, it’s one worth taking when being an educator feels like a calling and not just a possible vocation. Seeing a student’s eyes open wide when they finally understand a key point is a magical thing. Or, seeing the student’s understanding when they’re visibly connecting the dots of disparate facts and transforming that into a mosaic in their mind they can reference, is pleasing.
When a school teacher says that “they do it for the kids”, other educators nod in silent understanding. Many of us have a fondly-remembered teacher from our school days who got us over the hump when we stumbled on a tricky factoid. In many ways, we secretly wish to be that special tutor or teacher for someone else.
Finding the Flow Using What You Know
If you want to become an educator in some capacity, what should you teach? Mihaly Csikszentmihalyi, author of Flow, the secret to happiness, has written and given a TED talk about getting into a flow state. The simplest way to describe the flow state is when you’ve become so engrossed in an activity that you lose all track of time. Your work colleagues are heading out to lunch and stop by your cubicle and you’re surprised it is lunchtime already. Or, you started reading the latest John Grisham legal thriller at home and the afternoon completely disappeared. That’s flow.
With finding the subjects that you might want to teach, you should ask yourself whether there’s one that you can really get into the flow with? A subject that you love or have an enduring fascination for is ideal to teach to other people. A passion for a topic is always going to come across to students and that passion is often contagious. It’s like a secret sauce – they want to know what it tastes like. When you have a subject matter that grips you in that way, then it’s time to see if you can teach that professionally.
Becoming a Tutor
There are more options than ever to help students with home tuition on a topic they need help with or have a desireto learn more about. When they want to find a tutor, they can look online at a site like Superprof which has many tutors able to teach face-to-face in a one-on-one session. Thanks to websites like Superprof, it’s incredibly easy to find tutors of a high quality. Private tutors can also teach using video streaming, which requires a webcam and a headset to see and hear each other.
You can see what categories a teaching site covers. Maybe they have a subject category that matches your knowledge or passion. You never know if you don’t consider it. It’s certainly a good way to make some extra money to go towards a holiday or long-term savings. The better tutors can even make a full-time living if they teach a popular topic, receive good ratings from their students, and put the effort into it.
It’s wonderful to enjoy learning new things. There is so much out there to educate yourself, there’s no excuse for failing to apply yourself. Knowledge is no longer restricted to the select few who can afford high-priced college tuition or who run in the right circles. We can all now delve deep into topics of interest because, due to the scope of the internet, there’s bound to be other people we can connect with. They’ll either know more than you or are eager to share what they’ve learned so far. The only sad thing is that many people wish they’d become a lifelong learner sooner in life and hadn’t waited so long to start. Never mind. Make up for lost time now.
There comes a point in every career where the allure of going your own way beckons. Working for someone else is how most people start, but what happens once you have enough experience and confidence to stand on your own? Thoughts of going solo might be triggered by being passed over for a promotion, seeing someone else jump ship, or a gradual sense that you’re ready for the next step in your career. Which begs the question, is it the right move for you?
The Impact of Motivation
If the thought of your own private practice or solo venture beckons, ask yourself why. The freedom of being your own boss and doing things your own way might be tempting, but something deeper must carry you when the excitement wears off and the obvious benefits are shadowed by the unexpected or tedious. Being in charge of your own clientele essentially becomes small business ownership. Adding new clients, servicing them, dealing with logistical and regulatory issues big and small becomes quite a commitment not to be taken lightly. When you are the engine of your business, everything stops when you stop, so be sure you have the right motivation. Understanding your true motivation for going independent is key to carry on when things get difficult. The first most important question is why you want to make the change. Is the added responsibility your way of taking control of your future or is there something bothering you about your current situation? Uncovering your deeper motivations can help align your goal to your happiness. Many ventures stop before they even start because the motivating force behind them isn’t strong enough to overcome doubts or inertia.
Dig Deep for Self Determination
A useful exercise is the “Five why” method. Wanting to make more money is a common reason. However, if your reasons are only financial, you can gain more satisfaction in your current position simply by asking for a raise. Asking a second question of why you want to make more money is more useful. Perhaps you want to save for a house or raise your standard of living. Going even deeper and asking a third time might reveal that you want stability or a certain amount of respect. Being your own boss is not for the faint of heart. If your motivation is security and safety, perhaps it is not the right choice. However, for those seeking to make an impression, being in charge is a fine way to show your status. Goals related to autonomy, mastery or a cause are the most durable sources of drive.
Make a Plan for Success
With a clear sense of purpose, you can define fulfilling goals you can stick with. To be clear on the concrete real-world steps to reach those goals, a business plan is in order to organize your thoughts. What sort of services are you offering and how does it differ from other products already out there? Think of the opportunities your business has for solving problems and how you will help your customers. Analyze the market and need for your services and how you will reach new clients. Dedicate time to estimating fixed costs to determine monthly expenses and how much starting capital you need. The biggest expenses are commonly rent and staff, on top of utilities, phone bills, supplies and advertising. Predicting revenue depends on your current clientele and market, so it may be useful to build a model of how your business might perform. If you are unsure, check out the financial modelling training options here. A business plan that makes sound financial sense will not only help you take the appropriate steps, but also convince others to invest in your venture, and financial modeling training could be the way to go.
Make a Graceful Exit
There is a solid plan backing your dreams, now it’s time to give your two weeks’ notice. Goodbye can be awkward. What do you owe your current employer? If you have a non-compete clause in your employment contract, make sure you are not violating it. Note that even if you do have such a clause, they are unenforceable in states like California, so check your local regulations. Depending on your industry, more notice as a courtesy can soften an exit. Ideally you have a mentor relationship with someone more experienced that would not be damaged by such a well thought out move. Someone who really cares for you will be interested in your growth and will not stand in your way. Asking them what is normal for your industry may help. If you do not have a mentor, checking in with your HR department may be necessary. Giving your boss a heads up may make things awkward but helping cover your role as you exit is the professional thing to do. Close as many projects as you can and split and delegate to your coworkers anything remaining. Making recommendations for your replacement or giving solid leads can help too. Stealing client lists will certainly burn bridges, but there is nothing wrong with offering your services to customers you have an established relationship with.
Building Your Business
If following the business plan is paying your overhead costs and you are finding it fulfilling, it might be tempting to get complacent. There is nothing wrong with simply staying the course. Paying less attention to minor distractions that pop up may allow you to focus on the present plan, but don’t be afraid to change. Many of the most successful practices emerge from reactions to real world problems. Adjusting to new opportunities that come up may take some creativity. Don’t be afraid to pivot! A small business is nimble enough to adapt to such changes. Not having the weight of a huge company means having the ability to experiment and implement new things. That is when you can test new strategies and determine your strengths. Innovation keeps you ahead of the competition. Take advantage of markets deemed too difficult for other companies to reach and providing great service when no one else can deliver is how your business will grow. Only going for low hanging fruit will make you miss opportunities. Set your sights higher. Look where your competition isn’t, find out why, and see if you can get around the thing that’s holding everyone else back. Look where your competition is falling short, find a way to do it better or cheaper. Luck is made by first being open to opportunity. Those who have lucky things happen are the ones able to notice the penny on the ground or the future big client that needs a hand today. As the boss, looking for opportunities for your business will always be on your mind.
Being the Face of Your Brand
Making a name for yourself becomes essential as you become your own brand. Networking with local businesses, professional groups and social clubs should be generating new opportunities for business. Everything you do is a reflection on your work. Honesty and diligence during your social life reflects well on you as a professional. Volunteer opportunities can be a way of advertising. Goodwill generated by donating your services will not only feel good but will help you to break into new markets. Whatever clients you gain will trust you on your reputation. Meetings will have more importance when you visit as the boss. Checking in with your old mentor or previous coworkers can help you keep abreast of what’s going on in your industry. Solid relationships will mean more support in the future, and you may even attract others to join you.
Working for yourself brings a sense of accomplishment and pride that being just another employee cannot match. Growing a small business into a large thriving business is a journey of small wins over daily problems. For people with the right motivation, running a small business gives the kind of purpose that brings not just prosperity but meaning to their lives. If you can form a solid plan and raise the capital, why not do it?
Whether you have quantitatively or qualitatively assessed that the levels of productivity at work are down, you know that solving the problem is necessary. In order to increase your company’s levels of productivity, you must first understand the reasons why employees are feeling less motivated or not reaching their ultimate goals.
While some employees might enjoy the presence of music to boost their mood or delight in a busy work environment, distractions can seriously decrease productivity. For example, hosting a meeting in the middle of work space can distract employees who are not part of the conversation. Music through the company might intrigue consumers, but the sounds could have the opposite effect on employees. One way to find out what is distracting your employees in the work environment is to ask them. A survey is an effective method to get a sense of what your employees want to see in the business. Another perk of a survey is that it helps to convey the idea that you care about your employees’ concerns.
In the 21st century, most companies need to use at least some level of technology. When your technology is outdated, your employees simply may lack the ability to produce at the rate of your competitors. A host of problems could arise with technology and productivity. For example, a tool as simple as a slow computer could seriously decrease the output of your employees. Keep in mind that when your competitors are using more effective modes of technology, they are likely to pass you by in the race.
Although you may likely want to ensure that your employees are meeting the goals that you’ve created, constantly hovering over them might slow them down. When you hire people, you should have a thorough interview process to make certain that you can trust these individuals. Trusting your employees means that you can leave them to take care of tasks. When you’re criticizing their every move and constantly offering negative feedback, they’re probably going to become entirely nervous to work in front of you. Scheduled observations offer a way to provide you with insight about how employees work without slowing them down even more.
Chron explores how financial worries can impede how productive your employees are at work. A number of issues could come into fruition here. For example, your employees might strongly feel that they are not paid fairly for the amount of work that they are expected to do. While you do need to pay attention to industry standards, you should also assess whether your employees can really survive on what you’re paying them. Considering regular raises can provide them with motivation. Furthermore, you can also craft a system of bonuses. If employees are aware that they may receive a raise when they are productive and show high levels of creative, you will likely see positive changes in the office.
Lack of Breaks
When you want to improve performance at work, you need to make sure that employees are taking care of themselves as well. While prioritizing the work is of utmost importance, think about the last time that you worked for a protracted period of time without a break. Even though you didn’t stop, your productivity may have decreased due to exhaustion. Feeling worn out from a job can lead your employees to make frequent mistakes. Then, instead of finishing the project on time, they have to go back to fix the errors. Offering regular breaks during the work day and time off from work can give your employees bursts of energy.
A lack of productivity can seriously hurt your business as a whole. In order to resolve these issues, take a look at the reasons why productivity is low and implement solutions for resolving these issues.
It is not uncommon for people with fantastic jobs to feel stuck in their current position. Having a good job doesn’t always guarantee a great career. If you have been in your current position for more than three years, chances are you feel the same way about your career. Thankfully, feeling stuck in your career and wanting to do something about it are positive things.
Since you already have the will to do something to move your career forward, you are already a step ahead of most people. Your task now is figuring out how to move forward as well as seeking opportunities to grab. Before you get started, here are some of the best tips on moving forward in your career.
Updating your CV and resume is easy. You can easily find an online CV maker to help you create, update, and maintain an effective CV in a couple of easy steps. The same tool may also allow you to download your CV in various formats or deliver it to recruiters directly. Make sure your CV is specific to the job or opportunity you want to grab though.
What’s more important than updating your CV is updating yourself. Look around and you will notice how the market is evolving rapidly. Conventional marketing is still being used, but digital marketing is quickly taking the lead. IT-based solutions are helping companies operate more efficiently. Other corporate functions like HR and finance are changing too.
You need to pick up new skills and sharpen your existing ones in order to stay relevant; that’s the key phrase, “stay relevant.” There are many ways to update yourself too, including short courses and fully featured university programs conducted entirely online. You can pursue a master’s degree in a field of your choice while working a fulltime job.
Learn to Adapt
You can’t expect to get noticed when all you do is follow along. The best candidates for strategic roles and management jobs are those who are willing to step up and assume more responsibilities. This is something you have to actively do in order to advance in your career.
The next time you are involved in a project, volunteer to lead the team. When you are in a meeting about problems the company is experiencing, suggest solutions that you think are best for the circumstance. Don’t hesitate to speak up if you know you can add value to the discussion.
These are simple things you can do immediately, but they are things that will increase your value as an employee and as a candidate. The more you contribute to the company, the more valuable you become. Continue boosting your value and you will start seeing new opportunities sooner than you think.
Adapting also means adjusting to changes quickly. Being able to adapt without disrupting the flow of operations is also a huge plus in today’s market. Companies value those who are as good at taking initiatives as they are at ensuring smooth operations and minimizing disruptions.
Connect with the Right People
Assuming you feel stuck in your present job, have you ever asked your superior about your overall performance and the things you can do to improve? Understanding the reasons behind your career block is a great way to deal with that block. The conversation you have with your superior may lead to more opportunities in the future.
Maintaining good relationships with co-workers and superiors is an important thing. The people you connect with will influence the future of your career in more ways than you realise. Maintaining good relationships with HR, for instance, allows you to get a better insight on how you can improve and things like the requirements you need to meet for a promotion.
Your external network is also important. This is why having a strong online presence and an active LinkedIn account is a must. Today, opportunities could come from the most unexpected sources, and the best way to make yourself more visible to those sources is by having a strong online presence. It is not uncommon for recognised talents to get great job offers via LinkedIn; you can too!
In the end, taking your career to the next level is all about making the right moves and taking the right steps. You can’t expect a career boost if you go through every day doing the same thing. On the other hand, that boost will come sooner or later if you remain persistent and continue to improve yourself.
So, be persistent. Take courses to add new skills to your arsenal of capabilities. Connect with the right people and take more initiatives to gain more opportunities to shine. Develop a stronger, more capable you and make sure you let the world – via your online presence – know how good you are in what you do. Soon you’ll be climbing up the corporate ladder with these tips helping you get started.
If you run a business, then you will know that customer service is important. It is likely to have been engrained into your brand from the very beginning, and repeatedly told to you over the years. ‘The customer is always right’ is a common saying in the business world, and although sometimes it doesn’t feel like it, it is a mantra that should be remembered.
Good customer service relates to the service provided not only when a customer is making a purchase, but also before and after. Consistently improving your service can lead to greater customer satisfaction, and overall improve the reputation of your brand. Companies like Nordstrom are well aware of this, which is why they do everything they can to empower and educate their employees about how to serve the customers to the best of their ability. Although it may cost your company extra time, money, and resources, it will definitely be worth it in the long run.
Some examples of good customer service include treating your customers respectfully, handling complaints gracefully, following up on any feedback, exceeding any expectations that the customer may have of you, going out of your way to help out the customer and provide advice, and understanding your customer’s needs and wants.
Every time you employ new staff, it is important to provide customer service training, so she will not be the person that lets your brand down.
Customer service doesn’t have to be complicated, it could be something as simple as greeting people as they walk through the door of your shop, apologise if they have been left waiting in a queue, asking if they want any help or advice, and making sure that you know your products or services, so you can answer any questions that they may have with ease.
What every business loves is having customers; what every business loves ever more is having customers return! If a company wants their customers to keep coming back for more, aside from offering great products or services at any time, they have to respect the rule that the customer is always right! Moreover, they have to grant unique benefits that differ from the ones that brands from the same industry offer.
Let’s take a look at Nordstrom, for example; in addition to luxury retail on offer, Nordstrom promo codes are another way of attracting customers. Another great example of proper customer service is Groupon. Besides the well-known Groupon deals and offers, this e-commerce marketplace boasts of extremely punctuate and knowledgeable customer service. Most of the successful businesses nowadays have the best customers’ reviews in their sleeve as their most powerful advantage over other companies. How did they manage to gather such awesome reviews? By offering the best customer service!
There’s nothing else that travels as fast as rumor does; there are millions of customers’ experiences which are nothing more or less than just rumors. However, once shared over the web, these customer service experiences can shape our opinion – and our opinion as customers is all that matters to businesses who are trying to beat their competition! Engage in reading the selected 23 customer service stories below, and discover how a customer should be treated!
Your business depends on you to lead it forward into the future of success. If you want your business to succeed, you have to have the will and the backbone to step up to the plate and deliver. While the talkers talk, you must be a doer that accomplishes the things you put forth your hand to do. Otherwise, you will not achieve much success as a business leader. This does not mean you should make bad decisions and stick to them to the bitter end. It means you need to know the right path to take and to take it because the right outcome follows. With this in mind, here are a few other key aspects of what it takes to become a leader in every aspect of your business.
Persistence Drives You Forward
If you are going to be a business leader, like Henry Ford or John Rockefeller, you cannot be in the business of allowing things to stand in your way. You cannot allow things to hold you back either. You must be a persistent force to reckon with that never gives up until you reach your desired goal. This is especially true when it comes to your own failures as a business leader. To get your business to thrive and conquer, you must be ever willing to pick yourself up after every failure and do it better the next time. It is this kind of persistence that makes great business leaders, and separates the real entrepreneurs from the ones who crash and burn.
Mastering People Skills
Business boils down to being a people problem. As a business leader, you will have to deal with employees and customers. The better you master the skills necessary to deal with people, the better you will be at managing and pitching your business to others. When it comes to employees, you want to work with already great people. If you have to spend so much time training a two to be a 10, you will exhaust yourself working harder than is necessary. It is much easier to take an eight to a 10, because you are not having to take this individual all the way like you had to do with the two. As for your customers, you want to get them using your products and convince them to pitch your company in a good light for you. This is the real secret to using people to advance your business the right way. That is to say, if your goal is to be a business leader, not a follower.
Leaders Are the Best at Serving Others
While pretend leaders are always trying to get others to bow to their whims and jump when they snap their fingers, real business leaders do not suffer with this kind of insecurity and egomania. Real leaders understand that the secret to leading others comes from a willingness to serve. Instead of trying to subjugate their team into a dead end or corner, a leader is trying to liberate their team to give their best. To reach this goal, a leader will serve and accommodate their team to ensure positive outcomes. For example, a great business leader will provide their HR department with top of the line Human resources software to ensure that this aspect of their company has the best chance to get their role in the company right. When you empower, rather than cripple, your employees, your ability to carry your business down a path of success is so much easier to accomplish.
You want to be a great business leader, and you can learn the skills to make this a reality if you make a genuine effort. Being the leader in every aspect of your business boils down to knowing how to approach and address each business problem you face. These kind of business leadership skills are not acquired over night. They come from years of honing your skills as a business leader to prepare yourself to face any roadblock that gets in your way with intelligent strategies. You may stumble and fail in the beginning, but eventually you will learn how to compose yourself and lead your business to one success after another.
One of the biggest issues every startup business faces is financial management. The main reason is that startup businesses aren’t developed enough to generate considerable revenue or profits, so they usually have more expenses on their plate. What’s more, developing and growing your business costs a lot, while a lot of entrepreneurs don’t have sufficient funds to cover everything accordingly.
That’s why nine out of ten startups eventually fail and 29% of them fail due to a lack of funds. If you want to successfully run your startup business and launch it on the market, it’s very important to manage your finances well. Without good capital to back you up, you might have to abandon your endeavor before it has the chance to become successful. Here are a few financial management strategies for your startup business.
Cut costs to a minimum
One of the biggest mistakes startup owners make is overspending on things they don’t really need. If you want to manage your startup’s finances more efficiently, you have to develop a strategy that will help you cut costs. After all, if you spend your budget too soon, you may not have enough money to develop your business further. Moreover, there are unnecessary costs you can easily avoid and save your funds for more important investments.
For instance, don’t get an office if you can do the work from home. That way, you avoid expenses, such as utility, maintenance and rent, as well as costs of office supplies. Also, don’t hire employees unless you really need them, especially advisors, managers and other high paying roles. You can save a lot of money on salaries and benefits. There’s time and place for everything. Simply put, as long as you can manage your startup on your own, don’t make unnecessary investments that will only drain your budget.
Manage your incomes
Whether you’re offering products or services to your customers, you’re bound to make sales sooner or later. This means your startup will begin to generate revenue and profits. That is a good thing for your business, but if you don’t manage your income, you may run into financial difficulties. Hiring an accountant is a good way to manage your finances, but you may not have sufficient funds to afford a full-time payroll for one.
In that case, you may opt for a software solution that will help you keep track of both income and expenses. For example, a reliable recurring payment system can help you keep track of any outstanding payments, such as invoices. It can also help you collect payments in a much faster and efficient way. That way, you’ll have a steady income at all times, as well as a positive cash flow that will help you finance your business operations.
Take care of all the paperwork
Running a business is always followed by tons of paperwork you must take care of. Most entrepreneurs choose to neglect this step or skip it. However, this paperwork is in fact important if you want to run a business without too many hindrances. You must choose a proper business structure for you startup. Depending on the structure, you’ll be able to determine which business licenses, permits and insurance are required to operate legally.
In addition, it will help you calculate taxes, which is one of the major and most important expenses you must take into consideration, as well as the amount of liability your business carries. Missing out on tax payments can lead to legal issues and financial problems that can hurt both you as an owner and your business. What’s more, you are entitled to deductibles based on the nature of your business. You have to keep all this in mind, so that you don’t run into additional financial struggles because you weren’t aware or careful enough.
Create an emergency savings account
For startups, having an emergency savings account can mean the difference between success and failure. As mentioned before, startups constantly struggle with finances, because they still don’t have a stable position on the market and a developed consumer base. Moreover, there are plenty of hidden and unexpected costs that may catch you off guard. What’s more, you might have to miss out on important and profitable investment opportunities because you lack the funds to make a move.
In such cases, having an additional source of funding can be of great assistance. Such savings accounts can help you cover unexpected losses or help you invest in smart financial or otherwise strategic decisions. Even if your budget is already stretched too far, you can still allocate some of your funding and profits to a savings account. That way, you’ll have instant cash available, without having to take out a loan from a bank and go into additional debt that you must pay off with interest.
Developing a good strategy to manage your finances is not simple at all. You must pour a lot of resources into developing your startup, while you cover the expenses that come along. That’s why it’s very important to develop a solid financial plan, as well as prepare for unexpected costs and expenses. That way, you’ll have enough fund to successfully grow your startup business.
Read Full Article
Read for later
Articles marked as Favorite are saved for later viewing.
Scroll to Top
Separate tags by commas
To access this feature, please upgrade your account.